First City Charmes Care

Office 17b, First Floor, Mill Court Business Centre, Furrlongs, Newport PO30 2AA
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3 Reviews
  • First City Charmes Care, Newport
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Care Provided by First City Charmes Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Julie Tiley (Manager)
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First City Charmes Care Reviews (3)

Over all time First City Charmes Care has 3 reviews.

Overall Experience

  • 0
  • 3
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  • 0

Date Published

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Review from Ken M (Husband of Client) published on 28 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Charmes carers treat my wife with respect to maintain her dignity. They always call her by name, explain what they are doing and have a friendly and cheerful manner. They have built a good relationship with me and my family. For many, a little bit extra is no trouble. It is good to have an identified
key worker. Although rotas are sometimes late, the management is accessible and ready to help with problems.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Bryan C (Client) assisted by family/friend published on 27 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Provides a very good caring and diligent service. The staff are always pleasant and friendly. We are very happy to have them in our house.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Joan M (Client) assisted by family/friend published on 13 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole carers are very good but occasionally small errors are made- most of them are very pleasant and caring and will do any job requested. The owner has been very helpful with setting up the care package and onwards care since last November.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about First City Charmes Care

What Type of Services does First City Charmes Care offer?

First City Charmes Care offers Home Care.

How many Carers does First City Charmes Care employ?

First City Charmes Care employs 24 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact First City Charmes Care to verify any information. View our terms and conditions. First City Charmes Care has a Basic Service – more info.