What Type of Services does Crystal Care offer?

Crystal Care offers Home Care & Nursing Care.

How many Carers does Crystal Care employ?

Crystal Care employs 51 carers.

Crystal Care, The Lauries, 136 Claughton Road, Birkenhead, Merseyside CH41 6EY

Review from J W (Daughter of Client) published on 6 March 2025
Submitted via Website • Report

Overall Experience

As a retired Care Home Manager with over 30 years of experience I have found Crystal Care to be extremely professional, helpful and caring. We had to move my dad from another care company as they were not meeting his needs.
The staff from Crystal Care have put my dad's needs front and centre of their

care. They encourage him to continue with his hobbies, they show him respect and patience when he becomes confused, they engage with him and take time to listen to him and show him so much care.
I now am able to relax knowing that my dad is well looked after and that he enjoys seeing his new friends as he sees them as they are the same faces on a regular basis.
The staff also are wearing their recognisable uniforms that not only helps him know who they are but also lets me know that they understand about P.P.E. They have knowledge of medication and how to administer it correctly. They also know how to prepare his food correctly so as not to make him unwell.
Thank you.

Reply from Dr Louise May, Director at Crystal Care

Many thanks for such a positive review. As the owner of Crystal Care I fully appreciate all reviews and feedback. I also used my own company to care for my parents for the last 7 years. They have both died now and its so important to get the right carers and to always work with them and provide them with training and empathic understanding. So a big thank you to all Crystal Care staff we couldn't do anything without you!

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Review from Katharine B (Wife of Client) published on 26 September 2024
Submitted via Website • Report

Overall Experience

I am the carer for my husband, and we have been receiving respite care from Crystal Care, through the Parkinson's Society, for around one year. Our overall experience is excellent, as is the care provided. My husband has been treated with great care and consideration by the staff concerned and I have

benefited greatly from the respite provided. We will now be looking to Crystal Care for further support, in addition to the respite care we already receive. As the cost of the care we have received so far has been covered by the Parkinson's Society, we cannot comment on value for money, only comment that it has been of great value to us.

Reply from Dr Louise May, Director at Crystal Care

Many thanks for taking the time to write this review it is appreciated! We work with the local Parkinson's society and provide a subsidised rate for them that is lower than our private clients. If anyone has Parkinson's disease and lives on the Wirral please get in touch with Crystal Care as we may be able to support you at no cost to yourselves.

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Review from Julie R (Daughter of Client) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience

Had very good expereince.

Reply from Louise May, Director at Crystal Care

Many thanks for your review; we really appreciate it.

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Review from Barbara J (Wife of Client) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience

It is very helpful to have male carers to shower my husband every day. I am grateful that the carers have learned to access my husband without disturbing me.

Reply from Dr Louise May, Director at Crystal Care

As we know you are a full-time carer for your husband with Parkinson's disease and as a result it is so important you are undisturbed so that you get sufficient rest. Many thanks for taking the time to give this review.

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Review from B J (Wife of Client) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience

Crystal Care has been extremely helpful, the care we have received has been professional and compassionate.

Reply from Dr Louise May, Director at Crystal Care

Many thanks, appreciate such a positive review and it is an absolute delight looking after your husband.

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Review from J G (Client) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience

Crystal Care is a good service.

Reply from Dr Louise May, Director at Crystal Care

Many thanks, for taking the time to review Crystal Care. I hope you enjoyed your day out last week in New Brighton.

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Review from Robert K (Client) published on 16 August 2024
Submitted via Website • Report

Overall Experience

I am a professional working disabled person and I have been with Crystal Care since 2021. In that time I have developed several excellent relationships with my carers and with the admin and management teams. As well as personal care they have supported me in getting around to work, social and medical

appointments and I have even been on short holidays with one of my carers. Care and support are provided in a polite, respectful and friendly manner. Timekeeping is good and the organisation is easy to contact if there are any queries or special arrangements to be made. I have a much more independent life with Crystal Care than I had before and feel more secure about the future with their support. Based on my own experiences, I would certainly recommend them to anyone seeking home care.

Reply from Louise May, Director at Crystal Care

Many thanks for such a positive response. I appreciate you taking the time to review Crystal Care knowing how busy you are.

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Review from Patsy C (Daughter-in-law of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience

The overnight waking care my mother-in-law received was quite simply superb. Every carer put her needs first and quickly established a routine that both suited and supported her. My mother-in-law so looked forward to 10 pm every night. The whole company did so much for her and for us as a family; we

would not have got through those 3 months without them. The app that was used was brilliant; providing reassurance but also a way to communicate if I needed to purchase certain things.
If you are looking for first-class care for a family member, then please contact KarePlus. You will not be disappointed. They are quite simply brilliant at what they do. Thank you to all the staff.

Reply from Michelle Drewry, Recruitment at Crystal Care

Many thanks for such a lovely heartfelt review. Caring for your mother-in-law and working in partnership with yourself and your husband was an absolute honour. We are extremely grateful for your kind words and I will ensure to pass this on to all the team.

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Review from Irene C (Daughter of Client) published on 23 December 2021
Submitted via Postal Card • Report

Overall Experience

Since my mother came from a nursing care home to live at home with me we have had carers three times daily from Kare Plus, Wirral. The carers are fantastic and enable Mum to stay at home with me. Having the same team visiting means they get to know my mum's care needs and deliver care with compassion,

dignity, safety, and humour (which is needed!). The carers are sensitive to our needs as a family and I highly recommend Kare Plus. They deserve a pay rise!

Reply from Charlotte Byrne, Recruitment at Crystal Care

Thank you so much for your kind review. I will pass on your words to the team. If there is anything else we can do for you and your mum please don't hesitate to get in contact with the office. We wish you and your family a very Merry Christmas.

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Review from P A (Daughter of Client) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience

1. This company doesn't turn up on time.
2. Won't do cleaning.
3. When they turn up late my Dad is already washed and dressed so why does he still have to pay?
4. Some staff are very friendly, others turn up and are uninterested and smelling like they have just stepped out of an ashtray.

Reply from Charlotte Byrne, Recruitment at Crystal Care

Hello, thank you for taking the time to leave a review. We welcome all feedback, whether it be positive or negative as we use it to improve the service that we provide. Hopefully, after speaking with our Care Manager you are a bit more clear on the reasoning behind some of the points mentioned above. We're sorry to hear that Kare Plus didn't exceed your expectations on this occasion. However, I can ensure you that we are constantly reviewing and developing our processes, training and staff supervisions to ensure that occurrences like staff lateness are minimized as much as possible in the future. Again, thank you for taking the time to leave a review. If there is anything else we can do please contact the office and the team will be more than happy to speak with you.

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Review from Julia F (Daughter of Client) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience

I am very happy with the service my mother receives from Kare Plus. The staff are always very helpful if there are any problems. They often go beyond the call of duty to ensure my mum is happy and well cared for. I feel they have a genuine concern for the well-being of their clients.

Reply from Charlotte Byrne, Recruitment at Crystal Care

Thank you for your lovely review. Your kind comments have been passed on to our Homecare staff. If there is anything else that we can help with please don't hesitate to call the office!

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Review from N M (Son of Client) published on 5 July 2021
Submitted via Postal Card • Report

Overall Experience

The most positive experience from Kare Plus is how bespoke and tailored they have made the provision of care for my father. After initial difficulties with finding carers with the correct skillset and some inexperienced carers, I really do commend the management of the care agency. Any raised concerns

are acknowledged and appropriately managed.

Reply from Charlotte Byrne, Recruitment at Crystal Care

Thank you for your lovely review. Your kind comments have been passed on to our Homecare staff. If there is anything else that we can help with please don't hesitate to call the office!

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Review from S B (Son of Client) published on 5 July 2021
Submitted via Postal Card • Report

Overall Experience

Very happy with the quality of care my dad receives. I feel the carers genuinely care and all seem to be aware of his needs. I am also happy with the responsiveness of the office if I need to speak to them about any changes in dads situation. The best care company we have dealt with in recent years.

Reply from Charlotte Byrne, Recruitment at Crystal Care

Thank you for your lovely review. Your kind comments have been passed on to our Homecare staff. If there is anything else that we can help with please don't hesitate to call the office!

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Review from Kate S (Daughter of Client) published on 3 December 2020
Submitted via Website • Report

Overall Experience

I was a full-time carer for my mum. Looking after my mum through the night, as well as the day, became too much for me as my own health began to suffer. We were given a young lady, who came to our home and cared for my mum through the night so I could get proper sleep. This young lady was an absolute

godsend to us. She was a genuine, caring person and my mum adored her as she felt safe and I could go to bed knowing my Mum was in safe hands. My mum recently passed away and I was so glad this young lady was with me at the time of Mum's passing. The support she gave to me and my dad at such a sad time was amazing. This girl went above and beyond and even stayed with us until after the undertaker's had been, which was hours after her shift had finished. I wish I could name this person because I would love to give her the recognition that she deserves. For a young lady, she will go far and would personally recommend her to anyone. I am going to miss her not coming anymore.

Reply from Charlotte Byrne, Recruitment & Marketing Manager at Crystal Care

Thank you for your kind review. We have passed your kind words on to the carer that looked after your mum. We were sorry to hear of your mums passing, but we are glad that we could provide some comfort in such a difficult time. Thank you again for using Kare Plus. If there is anything else we can do please don't hesitate to call the office.
Kind regards.

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Review from S T (Friend of Client) published on 26 October 2020
Submitted via Postal Card • Report

Overall Experience

Kare Plus has always shown great care and understanding of my friend's needs. They have always been courteous and professional but have also become part of her family. I believe the girls go far and beyond what is expected of them.

Reply from Charlotte Byrne, Recruitment at Crystal Care

Thank you for your kind feedback. I have passed on your kind words to the team. If there is anything else we can do to support your friend, please don't hesitate to contact the office!
Kind regards,
Kare Plus Wirral Homecare Team.

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Review from Gloria C (Wife of Client) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience

Can only say that the treatment that my husband has received has been excellent. The staff have treated him with the utmost respect and kindness. Also, their support for me has been outstanding and has helped me through a very difficult time in our lives. I can honestly say that I don't know how we

would have managed without them. They are helping me to care for a very precious person and I will be eternally grateful.

Reply from Charlotte Byrne, Recruitment at Crystal Care

Thank you for your lovely review. We are so happy that Kare Plus Wirral have been able to support you and your husband through a difficult time. Your kind comments have been passed on to our Homecare staff. If there is anything else that we can help with please don't hesitate to call the office!

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Review from Joan A (Client) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience

I find that on the whole carers are very good but the younger ones need a little extra training. Also regarding masks, gloves and aprons which should be worn at all times by all carers, but they are not. I have had to remind carers, some come without them. I get quite frustrated at times, I have reported

this to the office staff. One member of staff I have a gold star for her excellent all-round care. Thank you.

Reply from Charlotte Byrne, Recruitment at Crystal Care

Thank you for your review. We take all customer reviews very seriously and use this feedback to continue improving the service that we provide. Thank you for bringing this to our attention, I can assure you that we are constantly training, spot checking and upskilling our staff. I am happy that we have exceeded your expectations in other areas as you have rated Kare Plus Wirral overall standard at 5 stars. If there is anything else that we can do please don't hesitate to contact the office.

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Review from Paul A (Son of Client) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience

I have always found the staff to be very reliable, trustworthy and very caring. I have known staff to go beyond the care of duty and will always go the extra mile to make my father's day. The best compliment I can give is it always makes my father's day when they arrive and he only stops smiling when

they are leaving.

Reply from Charlotte Byrne, Recruitment at Crystal Care

Thank you for your review. It's great to hear that your Dad is enjoying his experience with Kare Plus. We will pass on your kind words to the carers who care for your Dad. If there is anything else we can do to help, please don't hesitate to contact the office.

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Review from Catherine H (Daughter of Client) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience

All the care team we have met have been friendly, caring and lovely to have in the house. They all help my father with his medications and are willing to oversee his food preparations. he is getting used to the routine and is happy to let them in the house. If they have been held up they have called

to let him know. All the staff are happy and love their work. We have been pleased with the help and it has allowed us to carry on with our lives and allowing Dad to become more independent.

Reply from Charlotte Byrne, Recruitment at Crystal Care

Thank you for your kind review, we are glad to hear that your Dad is happy with his care and becoming more independent. If there is anything else we can do to help, please don't hesitate to call the office and let us know!

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Review from L B (Daughter of Client) published on 2 September 2020
Submitted via Postal Card • Report

Overall Experience

we have used Kare Plus for the last 12 months for my mother who has vascular dementia. They have been so professional and have provided the same small number of carers that have helped with both mum and dad to feel supported and cared for. Hopefully mum can stay at home with dad as long as possible.

Reply from Kare Plus Wirral, Owner at Crystal Care

Thank you for your review. Your thoughts and feedback are highly appreciated. I am glad that we have been able to support your parents in maintaining their independence at home.
If there is anything else we can do, please don't hesitate to contact the office.

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