Right at Home Harrow, Pinner, Ruislip & Northwood

York House, Grimsdyke Road, Pinner HA5 4PH
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9.9 83 Reviews
  • Right at Home Harrow, Pinner, Ruislip & Northwood, Pinner
Right at Home has been providing care and support of the highest quality to local people in Harrow, Pinner, Ruislip and Northwood since June 2014.

They seek out the very best Carers and provide them with the training and support that they need so that they can provide an outstanding service for clients. A very high percentage of clients are referred to Right at home by existing clients and the team are well known in the local area for providing an excellent reliable service.

Their aims are to improve the quality of life of clients and to enable them to live in their own homes as independently as possible. The Right at Home team also aims to provide greater peace of mind for clients' families.

All care, companionship and support is personalised and tailor-made to each person's needs and requests. The service is responsive and they adjust what is required as each client's needs change.

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Care Provided by Right at Home Harrow, Pinner, Ruislip & Northwood

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Almas Adam (Director)

Funding & Fees Guide for Right at Home Harrow, Pinner, Ruislip & Northwood

  • Prices

  • Hourly Rates:
    Weekdays (7am - 9pm) £35.50 per hour
    Weekends/Evenings/Early mornings £37.50 per hour
    Bank Holidays and Christmas Day 1.5x hourly

Right at Home Harrow, Pinner, Ruislip & Northwood Reviews (83)

Total of 83, showing 1-20
9.9

Right at Home Harrow, Pinner, Ruislip & Northwood has a Review Score of 9.9 (9.882) out of 10, based on 19 reviews in the last 2 years. Over all time Right at Home Harrow, Pinner, Ruislip & Northwood has 83 reviews.

Overall Experience

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  • 9
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  • 1

Date Published

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Review from K W (Husband of Client) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since starting using the service of Right at Home we have had a number of different carers. They have all been excellent. Our current carer is now a friend and we love her. Keep up the good work!

Reply from Dil Akbar, - at Right at Home Harrow, Pinner, Ruislip & Northwood

Thank you for your lovely comments on our care team and it is our pleasure to continue looking after your care needs.


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Review from G M (Son of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had a fall, and we got in touch with Right at Home and they were very quick at providing us with a live-in carer at short notice who was absolutely perfect for Dad's needs. We had no experience of this in the past and had been given Right at Home's contact details by a friend who had had a
similarly good experience with them.

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Review from M W (Son of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home Harrow have been helping my mum for the last couple of years. They provide a fantastic service. Their carers really do care and have formed great relationships with my mother. The management team are also extremely caring and has always been there to help her with any emergencies. A fabulous
organisation who really listens to their clients encourages their independence and treats them with respect and dignity. Highly recommended.

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Review from B L (Client) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is good, the staff are kind, caring and considerate. I thank them.

Reply from Dil Akbar, - at Right at Home Harrow, Pinner, Ruislip & Northwood

Thank you for your positive comments. It is our pleasure to continue supporting you in your care needs.


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Review from A R (Husband of Client) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We had live-in carers for 4 weeks to look after my partially disabled wife while I recovered from a spinal operation. Both carers provided good support and were considerate, kind, and friendly in assisting my wife. The initial carer was always available and proactively looked for jobs to assist around
the house. The second carer although helpful, when asked, frequently closed her door during the day. Both carers were excellent in motivating my wife to mobilise as much as possible.

Reply from Dil Akbar, - at Right at Home Harrow, Pinner, Ruislip & Northwood

Thank you for your positive experience with our care team supporting your wife. It was our pleasure looking after your wife and we will be more than happy to be called up again if you need any help with respite or short-term care.


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Review from Judith S (Son of Client) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my 93-year-old father was discharged from the hospital, he required continual care for a week or so. This was provided the next day and was very successful. My father then just required companionship care twice a week, and this was also very successful. The two ladies involved are very caring and
helpful and have built up good relationships with my father and mother.

Reply from Dil Akbar, - at Right at Home Harrow, Pinner, Ruislip & Northwood

Thank you for your positive experience with the team caring for your father. It was our pleasure to support him in his care and companionship needs.


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Review from I B (Daughter of Client) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really friendly, efficient team. Always helpful when we contact. Our mum has 2 visits a week, mainly for companionship at present and we will have no concerns asking for more care as needed. Mum loves being taken to the coffee mornings with fish and chips and has reconnected with an old friend.

Reply from Dil Akbar, - at Right at Home Harrow, Pinner, Ruislip & Northwood

Thank you for your positive experience of your mum's care from our dedicated team of carers. I have shared your comments with the team and it is our pleasure to continue supporting mum's care needs to your expectations.


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Review from C F (Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers have been very good. All kind and caring. Have enjoyed having them in my home.

Reply from Dil Akbar, - at Right at Home Harrow, Pinner, Ruislip & Northwood

Thank you for your positive experience. I have shared your comments with the team. It is our pleasure looking after you.


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Review from W C (Husband of Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with all the carers.

Reply from Dil Akbar, - at Right at Home Harrow, Pinner, Ruislip & Northwood

Thank you for your comments and your positive experience.


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Review from Arna D (Client) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience using Right at Home since assistant started a year ago. I am very pleased to have had the same carer all this time. I do not need much caring at the moment, instead she does shopping for me or we go together. In the summer months, we might go to the pub. The overall valuation for the service
I have received has been excellent. The carer is kind, thoughtful and able to use her own initiative. As my needs increase, I can see she can cope.

Reply from Dil Akbar, - at Right at Home Harrow, Pinner, Ruislip & Northwood

Thank you for your kind and positive comments which are passed on to the care team.


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Review from William T (Husband of Client) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found all the carers to be very efficient, caring and very connected to their profession.

Reply from Dil Akbar, - at Right at Home Harrow, Pinner, Ruislip & Northwood

Thank you for your positive response. I have shared your response with the care team and we hope to continue to meet your expectation.


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Review from Constance A (Client) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found all carers most helpful and willing to do all that was asked.
The carers were social and we looked forward to seeing them and their care was excellent.

Reply from Dil Akbar, - at Right at Home Harrow, Pinner, Ruislip & Northwood

Thank you for your positive experience which will passed on to the team. We hope to continue to meet your expectations.


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Review from Ali B (Daughter of Client) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team and carers from Right at Home have been extremely kind, proactive and very flexible in our first few months using their services. The carers who've been visiting Mum are all fun and friendly and have provided all the assistance which she currently needs, along with invaluable companionship
now she's not going out as much. They have been quick to raise any concerns and are always available to make changes if we need to. Can't thank them enough!

Reply from Dil Akbar, - at Right at Home Harrow, Pinner, Ruislip & Northwood

Thank you for your positive experience with Right at Home services and the care team. We are pleased to have met your expectations and will pass on your comment to the team. It is our pleasure to continue to offer the high-quality care expected from the Right at Home Care Team.


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Review from Lynne A (Daughter of Client) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been receiving care from Right at Home for a number of months now.
We are delighted with the level of service Mum and I, as a family are receiving. Mum has 3 hourly visits a week as this is currently meeting her needs. The carer is attentive and completes all tasks but more importantly, has
time to offer Mum much-needed companionship too. Nothing is too much trouble, the office staff are very approachable and respond efficiently to any correspondence. Thank you.

Reply from Dil Akbar, - at Right at Home Harrow, Pinner, Ruislip & Northwood

Thank you for your positive experience with our services and it is our pleasure to look after your mum's needs. I will forward your comments to the team and will ensure to continue to meet your expectations.


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Review from S K (Daughter of Client) published on 1 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been receiving Home Care services for well over a year. Throughout that time all the carers have been excellent; considerate, kind and respectful. Their timekeeping has been good and when they are sometimes slightly late they always apologise.


My sister and I feel confident that

our mum has the support she needs which helps to make our lives easier as well. Knowing that she is well looked after puts our minds at rest.


The carers' attention to detail is good particularly if they feel there are any medical needs. They always make sure that my sister and I are aware if there are issues.


The app is an excellent tool that gives us an insight on what needs have been met during the morning and evening visits.


Reply from Dil Akbar at Right at Home Harrow, Pinner, Ruislip & Northwood

Thank you for your positive comments which will be shared with the care team. We will continue to endeavour high level of service expected of us.


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Review from John R (Client) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Right at Home every day for the past 10 months. A carer will arrive promptly at 8:00 to get me out of bed and prepare in every way for the day. The pleasant, kind ladies are efficient and hardworking. Long may they continue.

Reply from Dil Akbar, - at Right at Home Harrow, Pinner, Ruislip & Northwood

Thank you John for your positive comment and experience. I will pass this on to our team and it is our pleasure to look after you and we hope to maintain our excellent service to meet your expectation.


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Review from N B (Husband of Client) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care provided by Right at Home. The carers are really engaged and involved with the client so that it becomes a very personal service. Kindness and patience are very much in evidence.

Reply from Dil Akbar, - at Right at Home Harrow, Pinner, Ruislip & Northwood

Thank you for your positive comment which will be passed on to the care team. We will continue to maintain the standard expected of us.


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Review from B G (Wife of Client) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful with trying to get my husband to walk and stimulate him again. Would recommend carers, very adaptable.

Reply from Dil Akbar, - at Right at Home Harrow, Pinner, Ruislip & Northwood

Thank you for your positive response. We will ensure that we maintain our expected level of service to meet your husband's care needs.


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Review from Ahmed N (Son of Client) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has never felt this way about her life: empowered. They have enabled our life and brought joy to us with their hard work, honestly and integrity. We love you Right at Home, you are a gift from the heavens!

Reply from Dil Akbar, - at Right at Home Harrow, Pinner, Ruislip & Northwood

Thank you for your comments and for sharing your positive experience of your mum's care. It is our pleasure to support her and we will continue to meet your expectations. I will pass your comments to the team.


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Review from S T (Wife of Client) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, the service is very good and I cannot fault my husband's main carer. Carers he sometimes has once or twice sometimes fall a little short of the mark in that care is very impersonal, they do what they have to do and go, sometimes well before the hour is up; there is no engagement.
The office
staff are very friendly and helpful.
Paying for care for the first seven days of hospital admission has proved to be expensive for me. I understand the reasons, bit its money down the drain.

Reply from Dil Akbar, - at Right at Home Harrow, Pinner, Ruislip & Northwood

Thank you for your positive feedback. We have acknowledged and noted the area where we could do better. We have put together an action plan and will monitor closely to ensure we consistently meet your expectation. Thank you.


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Current Review Score: 9.9 (9.882)

Overview of Review Score

The Review Score of 9.9 (9.882) out of 10 for Right at Home Harrow, Pinner, Ruislip & Northwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.882 for Right at Home Harrow, Pinner, Ruislip & Northwood is calculated as follows: ( (97 Excellents x 5) + (13 Goods x 4) ) ÷ 110 Ratings = 4.882

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home Harrow, Pinner, Ruislip & Northwood is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (16)

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Meet the Team (4)

Denise

Denise Miller

Job Title: Care Manager

Joined: 2022

Denise is our Care Manager


No image found

Julie Brown

Job Title: Care Coordinator

Joined: 2018

Julie is our Care Coordinator


Ssehar

Ssehar Hantouli

Job Title: Field Care Supervisor

Ssehar is our Field Care Supervisor


Dil

Dil Akbar

Job Title: General Manager

Dil is our General Manager


Frequently Asked Questions about Right at Home Harrow, Pinner, Ruislip & Northwood

What Type of Services does Right at Home Harrow, Pinner, Ruislip & Northwood offer?

Right at Home Harrow, Pinner, Ruislip & Northwood offers Home Care.

How many Carers does Right at Home Harrow, Pinner, Ruislip & Northwood employ?

Right at Home Harrow, Pinner, Ruislip & Northwood employs 51 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home Harrow, Pinner, Ruislip & Northwood to verify any information. View our terms and conditions. Right at Home Harrow, Pinner, Ruislip & Northwood has a Platinum Service – more info.