Right at Home Harrow, Pinner, Ruislip & Northwood

York House, Grimsdyke Road, Pinner HA5 4PH
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9.9 83 Reviews
  • Right at Home Harrow, Pinner, Ruislip & Northwood, Pinner
Right at Home has been providing care and support of the highest quality to local people in Harrow, Pinner, Ruislip and Northwood since June 2014.

They seek out the very best Carers and provide them with the training and support that they need so that they can provide an outstanding service for clients. A very high percentage of clients are referred to Right at home by existing clients and the team are well known in the local area for providing an excellent reliable service.

Their aims are to improve the quality of life of clients and to enable them to live in their own homes as independently as possible. The Right at Home team also aims to provide greater peace of mind for clients' families.

All care, companionship and support is personalised and tailor-made to each person's needs and requests. The service is responsive and they adjust what is required as each client's needs change.

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Care Provided by Right at Home Harrow, Pinner, Ruislip & Northwood

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Almas Adam (Director)

Funding & Fees Guide for Right at Home Harrow, Pinner, Ruislip & Northwood

  • Prices

  • Hourly Rates:
    Weekdays (7am - 9pm) £35.50 per hour
    Weekends/Evenings/Early mornings £37.50 per hour
    Bank Holidays and Christmas Day 1.5x hourly

Right at Home Harrow, Pinner, Ruislip & Northwood Reviews (83)

Total of 83, showing 41-60
9.9

Right at Home Harrow, Pinner, Ruislip & Northwood has a Review Score of 9.9 (9.882) out of 10, based on 19 reviews in the last 2 years. Over all time Right at Home Harrow, Pinner, Ruislip & Northwood has 83 reviews.

Overall Experience

  • 73
  • 9
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  • 1

Date Published

83
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64

Review from Lynn J (Daughter of Client) published on 24 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been cared for by Right At Home Harrow carers/staff for over 3 years now. We have been lucky to have the same main carer for most of this time. She is so professional yet kind and sensitive towards mum. Staff in the office are always courteous and quick to respond positively to any problems
or issues that need to be sorted.

Reply from Ruth Solomons at Right at Home Harrow, Pinner, Ruislip & Northwood

We appreciate that you have taken the time to review us. We love providing care for your Mum and of working with you to ensure that your Mum has the very best of care.


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Review from Dominic L (Son of Client) published on 24 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care received for my elderly parents, both of whom have dementia along with various other health needs. Everything taken care of from providing company, cooking, cleaning, help with washing, laundry, preparing meals, monitoring needs, management, and communication of any issues/developments.

Reply from Ruth Solomons at Right at Home Harrow, Pinner, Ruislip & Northwood

Many thanks for taking the time to review us. We appreciate being given the opportunity to provide support for your parents and will continue to do the best that we can to ensure that they remain as independent as possible in their own home.


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Review from Bridget B (Client) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers all extremely helpful and pleasant and do what I ask of them. Almost always on time and if necessary spend a few minutes later than one hour.

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Review from Denise W (Daughter of Client) published on 20 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely brilliant!
Right from the start the carers and the office staff have been kind and sensitive to my parent's needs.
When my father became ill they went above and beyond in caring for him and helping to keep my mum well and happy in difficult times.
My father sadly past away recently and
they have been amazing with mum and will spend hours listening to her talk about my dad.
I don't think you could find any better.
Thank you all.

Reply from Ruth Solomons at Right at Home Harrow, Pinner, Ruislip & Northwood

Thank you so much for taking the time to write this. We have loved caring for your Mum and Dad and will continue to do everything we can to support your Mum at this difficult time.


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Review from Karen P (Daughter of Client) published on 18 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot praise Right at Home enough for the quality of care and carers and the fantastic support. They listen to what is needed for my Dad and find carers who meet his complex needs. He has 4 visits every day and without exception, the carers bring happiness, optimism, support and genuine care. They
are all truly professional, kind and caring and the office support is second to none. They cope with schedule changes, increasingly complex needs and whatever the day brings always with a smile and care for not just my Dad but for my mum too - she could not cope without them and their reassurance.

Reply from Ruth Solomons at Right at Home Harrow, Pinner, Ruislip & Northwood

Thank you so much for this lovely review. It is both a pleasure and a privilege to be able to provide support for your Dad.


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Review from Susie B (Client) published on 28 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been nothing but impressed since the moment I picked up the phone to talk about carers for my father. Both my parents are utterly delighted with the two lovely ladies who are very helpful. It is a real comfort to me as their daughter that I know they are being cared for in the correct way and
it gives me peace of mind. It has certainly made my mother's life so much easier and she is now able to relax more.

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Review from R N (Client) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home Harrow was there when I needed them. The two different carers who came to the house were extremely caring and attentive. They could not have been more helpful in so many ways. I would most certainly recommend this agency.

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Review from D M P (Wife of Client) published on 26 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been pleasantly surprised by the help and courtesy shown to us by the staff at Right at Home and will continue to use them.

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Review from Brenda M (Client) assisted by family/friend published on 24 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The helpers do as instructed every time. I am impressed and am happy with the service.

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Review from T B (Son of Client) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home have been reliable, sensitive and supportive. The carer who looks after my Mum really cares for her and enables me to have a proper break once a week. I wouldn't hesitate to recommend them. Their informal, friendly approach is backed up by real professionalism and a desire to get it right!

Reply from Ruth Solomons at Right at Home Harrow, Pinner, Ruislip & Northwood

Thank you very much for this lovely review.
We really enjoy visiting your Mum and are very pleased that it provides you with a break.


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Review from W A (Client) assisted by family/friend published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the carers cheerful and efficient.
They have arrived punctually and helped me with my personal care as requested.

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Review from Hilary B (Daughter of Client) published on 25 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home Harrow have been outstanding from the moment we started using the agency. We came across them through hearing a carer speak about her employer. Her passion for the role was evident and so we noted the agency name in the event we needed them. A month later my mum required daily support
whilst I was away. They were prompt and efficient in setting everything up and reassured me everything would be ok. They provided an outstanding service. Once I was back we continued the arrangement but reduced the level of care to once a week. In Oct we needed to change the level of care following mum's eye operation. Yet again they were prompt and efficient and this time they provided carers 4 times a day. This aided my mum's recovery and provided me with much support. We now have a carer 3 times a week and it feels like a partnership. Mum has a great time when they visit and the time is full of laughter. Thank you Right at Home Harrow. It is because of your service I have peace of mind.

Reply from Ruth Solomons at Right at Home Harrow, Pinner, Ruislip & Northwood

Thank you so much for this lovely review. It is a pleasure caring for your mother and providing you with peace of mind.


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Review from M F (Son of Client) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than happy to recommend Right at Home Harrow their office staff are always very helpful and courteous. The care provider allocated to my mother is outstanding and, unbidden, would go "the extra mile" at the drop of a hat. Would that more organisations could be like that.

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Review from Sheila N (Wife of Client) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I have found all the carers sent to us to care for him excellent, very friendly and very helpful. They arrive on time and always willing to help me if needed.

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Review from Kay F (Wife of Client) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very satisfied with all aspects of the help we have received. The carers have been friendly, efficient and always professional when dealing with my husband.

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Review from Carolyn B (Daughter of Client) published on 4 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with services. Mum is happy. Regular reviews. Very flexible. All carers are lovely. Any problems are discussed and action is always taken.

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Review from Anthony L (Husband of Client) published on 15 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

100% happy with the personal service provided by Right at Home. The only slight hitch was when I wasn't happy with one carer and she was changed within an hour.
I would have no hesitation in recommending them.

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Review from Z M (Client) published on 24 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although pricey, a personalised service and tailoring of carers to find the best fit for us enabled us to get through a difficult time with ease. The carers themselves were very caring and accommodating and genuinely wanted to do their best. I would recommend the agency due to their organized and upfront
approach and their ability to deliver quality care at short notice.

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Review from K P (Daughter of Client) published on 21 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past year, my father has received excellent care from Right at Home in Harrow which has been very helpful to us. The carers treated my father with dignity and were patient, flexible, cheerful and punctual. Nothing was too much trouble for them.
The management and the office team were very
professional, reliable and efficient in managing last-minute changes to ensure that my father received the care services as we had requested.
I would not hesitate in recommending Right at Home in Harrow.

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Review from Geoffrey H (Client) assisted by family/friend published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been a pleasant experience in which most of the participants carried out their various duties efficiently.

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Current Review Score: 9.9 (9.882)

Overview of Review Score

The Review Score of 9.9 (9.882) out of 10 for Right at Home Harrow, Pinner, Ruislip & Northwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.882 for Right at Home Harrow, Pinner, Ruislip & Northwood is calculated as follows: ( (97 Excellents x 5) + (13 Goods x 4) ) ÷ 110 Ratings = 4.882

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home Harrow, Pinner, Ruislip & Northwood is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (16)

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Meet the Team (4)

Denise

Denise Miller

Job Title: Care Manager

Joined: 2022

Denise is our Care Manager


No image found

Julie Brown

Job Title: Care Coordinator

Joined: 2018

Julie is our Care Coordinator


Ssehar

Ssehar Hantouli

Job Title: Field Care Supervisor

Ssehar is our Field Care Supervisor


Dil

Dil Akbar

Job Title: General Manager

Dil is our General Manager


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