Right at Home Harrow, Pinner, Ruislip & Northwood

York House, Grimsdyke Road, Pinner HA5 4PH
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9.9 83 Reviews
  • Right at Home Harrow, Pinner, Ruislip & Northwood, Pinner
Right at Home has been providing care and support of the highest quality to local people in Harrow, Pinner, Ruislip and Northwood since June 2014.

They seek out the very best Carers and provide them with the training and support that they need so that they can provide an outstanding service for clients. A very high percentage of clients are referred to Right at home by existing clients and the team are well known in the local area for providing an excellent reliable service.

Their aims are to improve the quality of life of clients and to enable them to live in their own homes as independently as possible. The Right at Home team also aims to provide greater peace of mind for clients' families.

All care, companionship and support is personalised and tailor-made to each person's needs and requests. The service is responsive and they adjust what is required as each client's needs change.

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Care Provided by Right at Home Harrow, Pinner, Ruislip & Northwood

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Almas Adam (Director)

Funding & Fees Guide for Right at Home Harrow, Pinner, Ruislip & Northwood

  • Prices

  • Hourly Rates:
    Weekdays (7am - 9pm) £35.50 per hour
    Weekends/Evenings/Early mornings £37.50 per hour
    Bank Holidays and Christmas Day 1.5x hourly

Right at Home Harrow, Pinner, Ruislip & Northwood Reviews (83)

Total of 83, showing 81-83
9.9

Right at Home Harrow, Pinner, Ruislip & Northwood has a Review Score of 9.9 (9.882) out of 10, based on 19 reviews in the last 2 years. Over all time Right at Home Harrow, Pinner, Ruislip & Northwood has 83 reviews.

Overall Experience

  • 73
  • 9
  • 0
  • 0
  • 1

Date Published

83
5
9
19
64

Review from D H (Son of Client) published on 3 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home have been very professional. The Care Plan that I have just reviewed and adjusted with the company, is much better than I have seen presented by competitor providers. The management and staff have not only been very helpful, but have gone the extra mile to offer assistance. I have found
them to be honest and straightforward in all their dealings with me and my mother. The integrity displayed is something I value greatly.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Caroline N (Daughter of Client) published on 25 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely agency, lovely reliable, genuinely caring carers who are incredibly patient in helping to look after my mother with Motor Neurone Disease. They treat mum with dignity, caring and respect. The Owner and manager actually care about their clients and having experienced other agencies, I would highly
recommend this agency to anyone needing care in their own home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D B (Client) published on 2 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Agency's carer's attitude to client's needs was at all times exemplary, backed up by an efficient management team.


It is obvious that client's needs were matched the choice of carer.
I cannot recommend Right At Home's ethos more highly.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.882)

Overview of Review Score

The Review Score of 9.9 (9.882) out of 10 for Right at Home Harrow, Pinner, Ruislip & Northwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.882 for Right at Home Harrow, Pinner, Ruislip & Northwood is calculated as follows: ( (97 Excellents x 5) + (13 Goods x 4) ) ÷ 110 Ratings = 4.882

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home Harrow, Pinner, Ruislip & Northwood is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (16)

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Meet the Team (4)

Denise

Denise Miller

Job Title: Care Manager

Joined: 2022

Denise is our Care Manager


No image found

Julie Brown

Job Title: Care Coordinator

Joined: 2018

Julie is our Care Coordinator


Ssehar

Ssehar Hantouli

Job Title: Field Care Supervisor

Ssehar is our Field Care Supervisor


Dil

Dil Akbar

Job Title: General Manager

Dil is our General Manager


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