Review from Jonny B (Son of Client) published on 12 March 2018
Submitted via Website • Report

Overall Experience

Right at Home (South Trafford) have been looking after my father for quite some time. I cannot recommend them highly enough. The manager and his team went out of their way to make sure that his every need was catered for. Sadly dad passed away last month and I know for sure that he would have wanted

me to provide a glowing reference for them. In the latter years, he had an awful lot of medical conditions that needed attention. They took all of these under their stride and looked after him so well. From my sister, brother and I, thank you so much for everything.

Reply from Mark, Director at Right at Home (South Trafford)

Thank you Jonny. Your father was a wonderful man who we are all missing terribly. The team will really appreciate your comments.

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Review from John H (Son of Client) published on 17 August 2017
Submitted via Website • Report

Overall Experience

We were delighted with the service provided by ‘Right At Home’ for the support of my mother. We were made to feel straightaway that the service was all about the needs of the individual and so it proved to be. My mother, a dementia sufferer, benefitted greatly from the visits of the carers, who provided

support for her in a variety of ways. The service was flexible, adapting to changing circumstances, and the carers were always on time and very attentive. I would have no hesitation in recommending ‘Right At Home’.

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Review from Janet C (Daughter of Client) published on 21 July 2017
Submitted via Website • Report

Overall Experience

It was a huge decision for my family to appoint carers for Mum who suffers from dementia. Initially, Mum was adamant that she did not want carers coming into her home but the situation was becoming increasingly difficult both for her and the family. I can't emphasise how much 'Right At Home' carers

have changed both Mum's and our lives to the point that the family as a whole could not survive without them. The team that care for Mum consist of four ladies and Mum is now very fond of all of them. I understand that all members of the team are NVQ qualified (or taking the qualification) in caring for someone with dementia, so much so that the family often refer to them for advice on dealing with Mum's behaviour. This advice has been so valuable to us in dealing with Mum's condition. The ladies treat Mum with dignity and compassion and nothing is too much trouble. Without hesitation, I recommend this company to anybody thinking of appointing an outstanding and professional caring team.

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Review from David C (Father of Client) published on 31 May 2017
Submitted via Website • Report

Overall Experience

The name of the agency reflects, accurately in my view, the quality of the care that it has provided for our son. The ladies are both caring and very competent and seem to know, by training and, probably, by instinct, just what is needed by our son, each time that they visit.
At the initial visit,

it was clear that they were able to carry out the necessary care and to make our son enjoy their presence in helping him, in the morning, at the afternoon visit, or at his bed-time.
The carers come on time, at the agreed times and are able to carry out the necessary tasks to help our son, without seeming to be in a rush.
They are always cheerful and able to communicate, effectively and accurately, what they have observed and what our son's condition and mood is during their visit.
Our son is happy with their assistance and that, in turn, makes us, as parents, happy and reassured that the care being provided is right for our family's need.

Reply from Mark Beeby, Managing Director at Right at Home (South Trafford)

Thank you David! Lovely to read this.

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Review from Beryl C (Mother of Client) published on 31 May 2017
Submitted via Website • Report

Overall Experience

We were surprised and delighted by the quality of care provided by the ladies from the agency, for our son. The attitude and efficiency of each of the ladies who comprise the small team of his carers was a shock, a delightful shock, when we observed their dedication to our son's care needs. Communication

is an important element of care and our son is talked to while they carry out their duties. The ladies are, without exception, able to communicate effectively and professionally with us, his parents, about what is needed by our son, at the end of each visit. Communication with the management is also effective, with rapid and knowledgeable responses to our calls and e-mails.
Thank goodness that we found them and that they, in turn, were able to provide the necessary care with efficiency and to such an impressive standard.

Reply from Mark Beeby, Managing Director at Right at Home (South Trafford)

Thank you Beryl! Our carers love caring for your son and will be delighted to read this.

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Review from Louise R (Daughter of Client) published on 11 April 2017
Submitted via Website • Report

Overall Experience

We have a regular carer who came to look after my mum and who comes to stay with us. She is 86 and a very private person she was brilliant with her. And mum felt she kept her dignity very much. Thank you for all you did.

Reply from Mark Beeby, Managing Director at Right at Home (South Trafford)

Thank you very much for your kind words.

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Review from Andrew U (Son of Client) published on 27 February 2017
Submitted via Website • Report

Overall Experience

When my mother started to be unable to look after herself properly, I wanted to bring in a care agency who would provide more than just the basic care she needed. I met with the staff from Right at Home (South Trafford) and was impressed by their professionalism. Since using them I have been exceptionally

pleased by the standard of care she is receiving, my brother commenting on how it is a weight off his mind now she is being looked after by people who care. They cook, clean and generally look after her - getting her up in the morning, helping her to clean up accidents with dignity, and even call late evening to put her to bed and make sure she is alright. With her loving fish and chips, they even go out to buy them for her twice a week.
My mother is not the easiest of people to deal with in her old age but the carers put this to one side and have strategies to bring her around and engage with them.
Thank you, excellent work and I highly recommend you to others in similar positions.

Reply from Mark, Managing Director at Right at Home (South Trafford)

Dear Andrew, thank you very much for your kind words. The girls have really made progress with your mum and love looking after her.

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Review from Andrew R (Son of Client) published on 23 February 2017
Submitted via Website • Report

Overall Experience

My mother had a fall a few weeks ago which affected her mobility badly and also contributed to the onset of other health complications resulting in a huge change in her ability to take care of herself within a short period of time. I found Right at Home (South Trafford) on the website and can only say

what fantastic help they provided to our mother when she needed it most. All the staff were very professional and compassionate in every degree. Thanks again from my mother and myself.

Reply from Mark Beeby, Managing Director at Right at Home (South Trafford)

Thank you very much for this Andrew. Our carers are brilliant and will love this feedback.

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Review from Katie B (Granddaughter of Client) published on 23 January 2017
Submitted via Website • Report

Overall Experience

Right from the start, we as a family felt completely amazed at the level of care all the girls provided for my Grandad. Our situation was very hard but all the staff were incredible and regularly kept me up to speed with an update on my Grandad's progress. My Grandad sang their praises and he came on

leaps and bounds, I would highly recommend Right at Home to anyone who needs extra care because it gave all my family peace of mind that my Grandad was getting the extra care he needed. Thanks for everything.

Reply from Mark Beeby, Managing Director at Right at Home (South Trafford)

Dear Katie,
Thank you for this lovely review. The team will be thrilled to hear this.

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Review from Janet D (Daughter of Client) published on 17 November 2016
Submitted via Website • Report

Overall Experience

I want to thank you for making what has been a stressful decision much easier for myself and my parents. I knew my mum and dad wanted to stay in their own home but were reluctant to accept help or support as they were "managing". We knew they would feel apprehensive and I wanted to try and make it as

painless as possible. I wanted to make sure they were at the centre of their care as well as being safe. As a healthcare professional myself I could see my parents struggling to keep on top of things but living 120 miles away I was struggling to support them. I have certainly found a care agency that truly looks after my parents. I cannot thank the team enough for the support and ongoing advice they have given me. I feel completely assured that my mum and dad are truly getting the best and if there are any problems I get a call. We have had to change things regularly because my mum has been in and out of hospital but nothing is too much trouble. I would highly recommend Right at Home

Reply from Mark Beeby, Managing Director at Right at Home (South Trafford)

Dear Janet, Thank you very much for your kind words. It is an absolute pleasure helping your parents maintain their independence at home. The team will be thrilled to see this review.

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Review from Terry O (Son of Client) published on 17 March 2016
Submitted via Website • Report

Overall Experience

It is hard to introduce carers to my (previously) independent mother who is reluctant to admit she needs any help and support when the support is as much for us, her family, as for her. Right at Home has a introduced a wonderful carer for my mother and made it easy, the service is truly faultless, kind

and compassionate, and bodes well for the future when we can anticipate needing to increase the level of support needed.

They are diligent in all they do, flexible and professional.

Can't recommend them highly enough.

Reply from Mark Beeby, Managing Director at Right at Home (South Trafford)

Dear Terry, thank you very much for your kind words. We know we would be nothing without our fantastic team or carers. Testimonials like this mean a lot to the whole team. Thanks again, Mark

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Review from Tessa (Client) published on 12 October 2015
Submitted via Website • Report

Overall Experience

We can not thank the care team at Right at Home enough, we have had carers for my mother and father several times over the years, and we have never been pleased with the service provided. We are thrilled with everything the whole team have done for us, mum has enjoyed the carers company immensely.

Working away from the UK and organising emergency care providers can be very stressful, the manager and the team, supported and helped me, having everything in place to enable my mum to come home from the hospital and maintain her very independent life. This has most definitely helped my mum recover from her fall and gain the confidence she needs to continue living on her own. Thank you very much to all at Right at Home.

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Review from Cathy M (Daughter of Client) published on 17 September 2015
Submitted via Website • Report

Overall Experience

My family has used Right at Home to provide live-in care for my Mum for the past five months and we are very happy with the care received.
The agency has been very professional in all aspects of organising the care package which is complex and reflects a high level of need. There has been excellent

liaison between the management and our family and any problems which have arisen have been quickly sorted out, through discussion and good communication.
It has been useful to read the carer's file and the clear recordings provide a good overview of the day-to-day care provided.
The agency has always been understanding and flexible and the carers have been competent and caring, which has meant that we have had no concerns about Mum's care and believe that we have made the right choice in selecting Right at Home.

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Review from Denise B (Daughter of Client) published on 26 August 2015
Submitted via Website • Report

Overall Experience

The decision to appoint a home care agency is difficult for both client and family. My mother is very independent and found it difficult to accept that she needed some help. We had tried a number of different agencies which had not been successful. So pleased we found Right at Home. Their approach

was exemplary and they place the client at the centre of everything; accessing them as an individual person. This helped in our choice and the confidence we had in appointing Right at Home. Can highly recommend Right at Home, the service they provide is caring, professional and with respect and sensitivity. I am so pleased to have found them and my mother is happy with the service she receives from her carer.

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Review from Vivien C (Mother-in-law of Client) published on 12 August 2015
Submitted via Website • Report

Overall Experience

We are absolutely delighted with the care and attention shown to my mother in law by Right at Home.
It gives us peace of mind when we cannot be there and the frequent updates are very reassuring.
For her to see a friendly face with general chit-chat, light household duties, preparing a meal, it makes

her life that much easier.
Thank goodness for this team as they do an excellent job.
I would recommend to anyone who needs extra care.

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Review from Alison R (Daughter of Client) published on 6 August 2015
Submitted via Website • Report

Overall Experience

The Manager and his team are without a doubt one of the most professional, caring and flexible home care agencies in the area. From my initial telephone conversation with him I knew straight away I had found someone who genuinely cared about his clients.

I knew mum would need a softly softly approach

introducing 'strangers' into her home as she is fiercely independent and as I watched the carer talking to mum and more importantly listening to mum, I could see the approached she used soon won mum over.
In the last few months we have had to occasionally change the routine of the visits, this has been instantly reorganised to suit mum and nothing is too much trouble.

The Manager keeps in close contact with me at all times updating me of any changes or concerns he may have with regards to mums welfare. He has the most wonderful staff, one in particular who is a truly delightful and caring person and mum looks forward to her visits.

Having had some bad experiences with care agencies in the past with my late father, I am so delighted to have found at last, a company I am 100% confident and happy with and I can't recommend them highly enough.

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Right at Home (South Trafford)

Care Provided by Right at Home (South Trafford)

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