Bluebird Care Bristol, Bath & NE Somerset

Avon House, Avon Mill Lane, Keynsham, Bristol BS31 2UG
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9.7 18 Reviews
  • Bluebird Care Bristol, Bath & NE Somerset, Bristol
Bluebird Care Bath & NE Somerset is passionate about keeping its customers safe and happy at home. It offers a variety of services ranging from companionship, medication administration, personal care and domestic support to specialist dementia care, complex care and palliative care.

With a kind, compassionate and highly trained team, Bluebird Care Bath & NE Somerset offers domiciliary (home) care and live-in care. Every customer's service evolves organically with their needs, preferences and requirements, keeping their independence, dignity and desired outcomes at the heart of their bespoke care plan.

If you're interested in finding out more, the team would be happy to arrange a free, no obligation in-home or in-hospital Care Consultation and assessment.

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Care Provided by Bluebird Care Bristol, Bath & NE Somerset

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Emma Drury (Registered Manager - Pending registrations)

Funding & Fees Guide for Bluebird Care Bristol, Bath & NE Somerset

  • Prices

  • Care from £30 P/H

Bluebird Care Bristol, Bath & NE Somerset Reviews (18)

9.7

Bluebird Care Bristol, Bath & NE Somerset has a Review Score of 9.7 (9.671) out of 10, based on 14 reviews in the last 2 years. Over all time Bluebird Care Bristol, Bath & NE Somerset has 18 reviews.

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Review from A C (Client) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird Care has provided me with daily support for the last four years. I've experienced the highs and lows of care of which the highs outweighed the lows.
The care manager who runs the office really cares about the clients and is always in contact. It's taken a while but I've finally got an amazing
team of carers coming into me daily, I'm really content and for the first time in twenty years, I feel accepting of the fact that I need care. The carers respect my privacy and push me to be independent in a safe way. Thank you Bluebird for enabling me to stay in my own home.

Reply from Mel Fairchild, Operations Director at Bluebird Care Bristol, Bath & NE Somerset

Thank you so much for your kind and thoughtful review. We are truly grateful for your feedback and are delighted to hear that you've had such a positive experience with Bluebird Care over the past four years. It's wonderful to know that the care manager has been a supportive and caring presence, and that the team of carers has been able to help you maintain your independence in a respectful and safe manner.We're honored to be a part of your journey and to have contributed to you feeling more content and comfortable in your own home. Your trust and satisfaction mean the world to us, and we will continue to strive to provide the best care possible. Thank you again for sharing your experience!


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Review from Robert N (Husband of Client) published on 19 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In May/June it became clear that I needed help to look after my wife, whilst I recovered from my operations.
I spent some time seeking advice on who to choose to give the care needed. I chose Bluebird and my wife has received excellent care from the individual carers and good assistance from the office
personnel.
All the carers are punctual well presented and friendly.
Over the year my situation has improved as has that of my wife.
Since having the care services we are now able to enjoy life together.
Thanks for all the efforts of everyone.

Reply from Claire Nolan, Manager at Bluebird Care Bristol, Bath & NE Somerset

Thank you so very much for taking the time to leave us this glorious review. It is truly heartwarming to hear that we have been assistive with both yourselves and your wife's recuperation. Our signature outstanding service aims to increase well-being and enhance lives, and it is utterly magnificent to hear that we have been instrumental in helping you to enjoy your life together!


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Review from Ron S (Friend of Client) published on 8 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was such a relief to have a very professional company working with me to care for my friend who needed 24/7 care at home. The staff, from the very first phone call, put me at ease and everything from there was extremely well handled. I cannot thank them enough for all the care, advice and professionalism
that was shown to my friend, especially by the live-in carer who was superb. My thanks goes to all the staff at Bluebird Care.

Reply from Claire Nolan, Manager at Bluebird Care Bristol, Bath & NE Somerset

Thank you so very much for the beautiful feedback on our support of your friend. It has been our pleasure to assist him and yourself with his care package. Our tiered layers of support include a dedicated team of care managers that oversee each care plan to ensure they are outcome-focused, safe and promote dignity and independence. The team work tirelessly to ensure each care plan is delivered with the customer's requirements in mind; I am delighted to read that you experienced our signature gold standard of care. As a CQC Outstanding company, we work with our customers, their friends and families and other healthcare professionals to change lives. Compassionate and outstanding care is the aim, so achieving this goal for you both is simply wonderful. Thank you again for sharing your experience - I will pass your words on to our team and to our live-in carer who provided the support.


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Review from Shirley C (Daughter of Client) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally impressed by the professional service provided to Mum. All staff were very kind and considerate and of the highest professional integrity.
Before going ahead, a member of staff met with Mum to fully understand her needs and ensure the service provided was tailored accordingly.
Could not fault
the service provided in any way.

Reply from Claire Nolan, Manager at Bluebird Care Bristol, Bath & NE Somerset

Thank you for sharing your experience of our care. We strive to deliver the highest standard of professional care whilst peppering visits with kindness, empathy and compassion. Our care experts are smile spreaders, aiming to bring far more than just practical support. We endeavour to match our customers to their ideal care experts based on specialisms, preferences, personalities and interests. Your feedback is critical to us so we can ensure your experience is nothing less than exceptional; it is our honour to support your mum to remain safe and happy at home.


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Review from P B (Wife of Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first assessment, we were impressed with the down to earth but caring feeling for us. We had several visits to enable me to go shopping and felt very relaxed leaving my husband with the gentleman carer. Thank you so much for helping us with this difficult situation.

Reply from Claire Nolan, Manager at Bluebird Care Bristol, Bath & NE Somerset

Thank you so much for sharing your experience of our service; I am thrilled to read that you have been reassured and supported. Taking the first step and investigating the possibility of professional care at home can be a stressful time, our team seeks to smooth your journey, making accessing CQC Outstanding care a seamless experience. We pride ourselves on providing a bespoke service for each individual to ensure all needs are met.


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Review from Samantha W (Daughter of Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care is absolutely fantastic. They helped us through a very difficult time. Mum was poorly and Dad had dementia. The care and professionalism my parents received from Bluebird was second to none. They were there when Mum passed and dealt so well with Mum, Dad and us. They were warm, got the
jobs done (especially one of the main carers). They are reliable, professional, can adapt, from the manager through to carers they were great. Thank you.

Reply from Claire Nolan, Registered Manager at Bluebird Care Bristol, Bath & NE Somerset

It was our honour to support your mother and father in their home. Creating and maintaining a safe, comfortable, supportive environment for each customer who wishes to remain at home until their final day is possibly the most special service we provide. We know that care requirements can evolve rapidly; our ability to respond immediately and fulfil every request - from additional visits to 24-hour care - was, I know, a critical resource for your family in a time of need. Our professional care is built on a foundation of compassion, kindness, and empathy - unteachable values. When delivering support, particularly palliative and end-of-life care, these values create a warm, comfortable, reassuring care experience. To reiterate, it was our honour to support your parents in their time of need; thank you for sharing your experience of our service.


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Review from Beatrice B (Daughter of Client) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend Bluebird Care. Throughout the difficult time of getting care for my father Bluebird have been nothing but kind, compassionate and helpful. They accommodated all our needs very quickly and easily and they were a pleasure to work with. Thank you Bluebird.

Reply from Claire Nolan, Registered Manager at Bluebird Care Bristol, Bath & NE Somerset

Thank you for sharing your experience of our home care respite service; I am thrilled to read that your father received our signature gold standard of service! Taking the first step and investigating the possibility of professional care at home can be a stressful time, especially when enquiring from further afield. Our team seeks to smooth your journey, making accessing CQC Outstanding care a seamless experience. Responsive, thorough, and values-led, we are best placed to provide respite service to discerning Bristol and BANES residents. Supporting your father to stay safe and happy in his Cotham home was our top priority and we are at the ready to assist again should you require our Bluebirds!


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Review from Shellie D (Granddaughter of Client) published on 18 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird has made what may have been the most difficult month of my life so much easier. Every single one of their team went above and beyond in every single visit, making my nan's last hours on this Earth comfortable, clean and cheerful and keeping my grandad safe - as well as tending to our emotional
wellbeing as relatives. Every single member of Bluebird we encountered used their initiative and got stuck in, in an environment that could be challenging at times. I felt so confident leaving my grandparents in their care allowing us to concentrate on other things. I cannot thank you all enough, we will remember you forever.

Reply from Claire Nolan, Registered Manager at Bluebird Care Bristol, Bath & NE Somerset

What an extraordinary kindness is it to share this experience. Palliative and end-of-life home care is something that we do frequently for Bath and Bristol residents, but the experience is deeply felt, intensely private, and not often shared in the public domain. I sincerely appreciate you sharing your experience of our end-of-life care here; it was a great honour to deliver support for your Nan, caring for her night and day. A decline in health can happen quickly, our carers are constantly monitoring well-being and our service is agile when it comes to making changes to the level of support provided. This responsiveness was critical for your family in a time of great need and anxiety. Keeping your nan comfortable and happy in her Hartcliffe home was incredibly special for our Bluebirds. Our carers approach with compassion, empathy, and kindness to instil confidence and ease stress. Thank you for allowing us to support your beloved Nan and your whole family during her passing.


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Review from S J (Client) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care staff are very friendly and helpful. Bluebird provide a very good service, during the visit they always ask if there is anything more I want done if they have time. Timing of the app could be late at times. I have always understood my time would be around 7.50, but the last few weeks I have been
up at 7.30; one day it was until 10 but no one came until 10.15 and I had done what I would do in the meantime. I know someone has to be first and someone later. As for care and attention, I cannot fault their time with me. A great team of carers, could not wish for better care.

Reply from Claire Nolan, Registered Manager at Bluebird Care Bristol, Bath & NE Somerset

Thank you for sharing your thoughts on our service; it has been our pleasure to support you to remain safe and happy in your Keynsham home. Engaging with our customers is an ongoing focus for our team and you are always so keen to be involved - I must say thank you for your willingness to help shape the future of Bluebird Care! Your contributions are invaluable. It has been a joy to care for you and I am delighted to read that you could not wish for better care. We hire for values - kindness, compassion, empathy - and train for excellence in professional care. Your carers work tirelessly to ensure they arrive on the dot of every visit but sadly they do sometimes encounter traffic, inclement weather, and emergencies at preceding visits which requires a very small window of flexibility around your scheduled visit time, in line with our contract; this should be communicated to you by our fantastic Care Coordination team. Thank you again for your excellent feedback; it is highly valued!


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Review from R R (Daughter of Client) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has transformed our mother's life and, consequently, ours.
Their carers are a high standard - they are obviously well-trained and have met and exceeded our hopes.
Within weeks, our mother was thriving, supported by an able team.
And, overseen by an excellent care manager.
We would
not hesitate to recommend Bluebird to anyone who wants high-quality care and peace of mind.

Reply from Claire Nolan, Registered Manager at Bluebird Care Bristol, Bath & NE Somerset

Thank you for the beautiful feedback on our support of your mother in her Lawrence Hill home. It has been our pleasure to assist her with her care package. Our tiered layers of support include a dedicated team of care managers that oversee each care plan to ensure they are outcome-focused, safe, and promote dignity and independence. The team work tirelessly to ensure each care plan is delivered with the customer's requirements in mind; I am delighted to read that your mum has experienced our signature gold standard of care. As a CQC Outstanding company, we work with our customers, their families, and other healthcare professionals to change lives. Transformative care is the aim, so achieving this goal for your mother and your family is simply wonderful. Thank you again for sharing your experience - I will pass your words on to our team and certainly to your mum's Care Assistants.


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Review from Derek W (Client) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My care has been excellent. I had an issue with a female carer, which was resolved. I have stated that I prefer female carers, but I still get male carers.

Reply from Claire Nolan, Registered Manager at Bluebird Care Bristol, Bath & NE Somerset

Thank you for sharing your experience of our care. I am delighted to hear that you find our care to be excellent! We strive to deliver the highest standard of professional care during every visit whilst peppering those visits with kindness, empathy, and compassion. Our carers are expert smile spreaders, aiming to bring far more than just practical support. Your preferences are of the utmost importance to us, so I am pleased to learn that your wishes are being adhered to. We endeavour to match our customers to their ideal Care Assistants based on specialisms, preferences, personalities and interests. Your feedback is critical to us so we can ensure your experience is nothing less than exceptional; it is our honour to support you to remain safe and happy at home.


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Review from Adam S (Client) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really good group of carers, very happy with the service. Everyone has been kind and considerate.

Reply from Claire Nolan, Registered Manager at Bluebird Care Bristol, Bath & NE Somerset

Thank you so much for sharing your experience of our home care support. It has been wonderful getting to know you and assist you to remain safe and happy at home. With a keen focus on delivering reablement and fostering your independence, your care assistants and our wider team have thoroughly enjoyed delivering your care and watching you flourish and achieve your personal outcomes. You note the kindness of our team; kindness, empathy and compassion are the core values that every Bluebird embodies. We hire for values and train for excellence in care and I am delighted to read that this outstanding mix is exactly what you are receiving! Thank you again for this wonderful feedback.


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Review from Hellen D (Client) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, the care I have received has been good. I have had many above and beyond, but I have also had a few that were unacceptable. Any issues have been dealt with promptly and professionally and for the most part to my satisfaction. There are ongoing niggles but I am working with Bluebird and
they are working with me to resolve issues. Continuity of care needs to be maintained.

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Review from Susan H (Client) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care I have received from all carers has been excellent. They are respectful, helpful and considerate. The only thing I have found difficult is the timings of visits. Morning visits can be anytime. They were at 9am for a year and then suddenly moved to 8am, which is less convenient, other than this,
I am entirely grateful.

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Review from Beverley H (Sister of Client) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent service by all who support my brother. A great support to myself. I have a lot of confidence in the team and know everyone does their best to help and support us both.

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Review from J S (Wife of Client) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfect for my husband's needs.

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Review from Karen H (Daughter of Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would thoroughly recommend this care service to friends and family. I reluctantly brought in carers for my ninety-five-year-old Mum living independently at her home with Alzheimer's and stage four breast cancer, I being the sole carer. Bluebird Care Bristol, Bath & NE Somerset came in to help in January
2021, during the lockdown pandemic when I had been struggling to cope. I initially worried about how my mother would be with new people, as well as worrying if they could possibly meet her needs such as food she liked, TV and bedtimes, as well as her character. I needn't have worried as after a few weeks the many carers got to know her, her likes and dislikes and I read their twice-daily reports about how they enjoyed chatting with her and how my Mum was often 'giggling' when they left. Sometimes about a TV programme or how they were singing along with her as she listened to her favourite, saying that she often remarked on how pleased she was to see them. Alzheimer's is a very sad, degenerative disease but I can see how they genuinely care about her.

Reply from Louise Taylor, Manager at Bluebird Care Bristol, Bath & NE Somerset

Hello Karen, we typed a response to your lovely review, but it seems to have not uploaded, so we can only apologise. We want to say thank you for your wonderful feedback, we really appreciate your kind words, and we are delighted to hear that you can see how much our carers care.
Thank you again!


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Review from Sian K (Client) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience so far has been exceptionally positive. The carers are exceptional in every task that they carry out for me. In fact, everyone from the carers to the admin staff in the office are absolutely wonderful. Many thanks to them all.

Reply from Louise Taylor, Manager at Bluebird Care Bristol, Bath & NE Somerset

What an absolutely lovely review - thank you so much!
Its an absolute pleasure to be a part of your care provision.
Team Bluebird


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Current Review Score: 9.7 (9.671)

Overview of Review Score

The Review Score of 9.7 (9.671) out of 10 for Bluebird Care Bristol, Bath & NE Somerset is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.671 for Bluebird Care Bristol, Bath & NE Somerset is calculated as follows: ( (59 Excellents x 5) + (19 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 82 Ratings = 4.671

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Bristol, Bath & NE Somerset is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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Meet the Team (2)

Timothy

Timothy Rowland Jones

Job Title: Director

Joined: 2010

Tim Rowland Jones studied Business Management at University before going to work in the family business.


Experience in staff management and customer service has helped Tim develop the Bluebird Care office. Tim Rowland Jones has always lived in Bath and as such understands the local community and knows the area very well.


Like many other people, his first real experience of the care industry came at a time when his own grandfather who suffered from dementia was admitted to a residential home. The care he went on to receive was of a particularly high standard, and this served as an inspiration and as the driving force behind his involvement with Bluebird Care.


Tim is now particularly passionate about caring for people living with dementia and dedicates much of his spare time to volunteering at local day centres and the Royal United Hospital in Bath, spending time and ‘befriending’ people with dementia.


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Emma Drury

Job Title: Registered Manager - pending registration

Joined: 2025

As a qualified nurse Emma brings a wealth of experience to the business with a clear focus on driving quality care


Frequently Asked Questions about Bluebird Care Bristol, Bath & NE Somerset

What Type of Services does Bluebird Care Bristol, Bath & NE Somerset offer?

Bluebird Care Bristol, Bath & NE Somerset offers Home Care.

How many Carers does Bluebird Care Bristol, Bath & NE Somerset employ?

Bluebird Care Bristol, Bath & NE Somerset employs 94 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Bristol, Bath & NE Somerset to verify any information. View our terms and conditions. Bluebird Care Bristol, Bath & NE Somerset has a Platinum Service – more info.