Caremark Mansfield & Ashfield

72 Outram Street, Sutton-in-Ashfield NG17 4FS
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9.5 23 Reviews
  • Caremark Mansfield & Ashfield, Sutton-in-Ashfield
Caremark Mansfield & Ashfield Established in 2013 is a home care provider, offering care, support, companionship and live-in care to people in their own homes and throughout the Mansfield and Ashfield community and surrounding areas.

Sometimes everyday tasks taken for granted can become challenging or difficult. Caremark Mansfield provides quality and affordable assistance that can help people wishing to remain independent in their own home to live their life to the fullest.

The Caremark Mansfield team is flexible and can rapidly adapt to meet any changing needs.

Rated as 'good' by CQC in June 2019.

Care Provided by Caremark Mansfield & Ashfield

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Chloe Holmes (Care Manager)

Funding & Fees Guide for Caremark Mansfield & Ashfield

  • Prices
  • From £28.75 per hour


  • All cost include weekend hours additional charge is applied for Bank Holidays


Caremark Mansfield & Ashfield Reviews (23)

Total of 23, showing 1-20
9.5

Caremark Mansfield & Ashfield has a Review Score of 9.5 (9.450) out of 10, based on 17 reviews in the last 2 years. Over all time Caremark Mansfield & Ashfield has 23 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

The care my husband and I have received from the staff at Caremark has always been first class. My husband has never felt uncomfortable during personal care. The smiles and cheerful words from all staff have given a much needed boost when needed. Caremark first class.

Reply from Simon Ford, Director at Caremark Mansfield & Ashfield

Thank you for this wonderful feedback, it means so much to the whole team. I will ensure we share it.


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Overall Experience  Overall Experience 5.0 out of 5

We had some accidental damage to my husband's power chair.
Care Mark quickly stepped in and repaired the chair with no problems whatsoever.
Couldn’t be faulted. The chair is now as good as new.
The care my husband receives is very good. The carers are polite, friendly, and professionally go about
their job.

Reply from Simon Ford, Director at Caremark Mansfield & Ashfield

Thank you for your feedback we really appreciate this, we will make sure we share it with the team.


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Overall Experience  Overall Experience 5.0 out of 5

Caremark have provided excellent care for my mum. The carers are all so kind and considerate, the care they have provided to my mum was fantastic. Whenever we got in touch with the support staff it was never any problem. Highly recommend Caremark.

Reply from Simon Ford, Director at Caremark Mansfield & Ashfield

Thank you, we love feedback like this we will make sure we share it with the team.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent care from the carers, always go above and beyond I can honestly say they are the best. They saved my life in 2022 knowing I was poorly and reassuring me going to the hospital I would be ok. Always found the field care supervisor supportive when visiting, overall, would definitely recommend
Caremark to anyone.

Reply from Simon Ford, Director at Caremark Mansfield & Ashfield

Hi, thank you for your feedback we really appreciate this and make sure we share it with the team; it gives them a real lift. Thank you.
Stay safe.


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Overall Experience  Overall Experience 5.0 out of 5

From supervisors, office staff through to carers the care and empathy and understanding are the best we have ever had. The cheerful carers who only want to please you and make you feel individually important are outstanding. Any calls to the office are promptly dealt with, with understanding and efficiently.
A company that cares for their employees as well as their clients makes a happy environment. My Mum is over the moon and content and looks forward to seeing the carers every day. I would recommend this company every day of the week. Well done Caremark.

Reply from Simon Ford, Director at Caremark Mansfield & Ashfield

Thank you for your feedback it's so lovely to read and see all our hard work from across the various teams pays dividends. I will make sure to share this feedback with the wider team.


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Overall Experience  Overall Experience 4.0 out of 5

The team at Caremark have made life a lot easier for my mum whilst she still lives at home. The staff are really cheerful and Mum responds well to their upbeat and personal greetings. The staff are very approachable for any concerns or enquiries I may have and where possible everything has been attended
to in a short space of time. Thank you for your support.

Reply from Simon Ford, Director at Caremark Mansfield & Ashfield

Hi Karen. Thank you for your feedback, it's much appreciated. We make a point of sharing these reviews at team meetings so everyone sees the positive impact home care can have on customers' lives, we encourage our team to turn up with a cheery Caremark Smile. Best regards.


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Overall Experience  Overall Experience 4.0 out of 5

Carers arrive on time, wear the correct PPE and we have lovely chats as I shower and get ready. Carers are respectful of myself, my home and others living here. Office staff answer the telephone in a timely manner and are always polite and helpful.

Reply from Simon Ford, Director at Caremark Mansfield & Ashfield

Thank you for your feedback, it's so wonderful for me and the wider team to receive, I will make sure to share at our team meetings.


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Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Caremark in the way they interact with me and my brother, nothing is any trouble for them. Sometimes they will go above and beyond their duty. He enjoys their companionship. Overall, the care has been good. Would recommend them.

Reply from Simon Ford, Director at Caremark Mansfield & Ashfield

Wow thank you for the feedback. I know your brother is in a better place now since we have been delivering his care, so heartwarming to read this review. I will make sure we share this with the team so they are aware.
Best Regards
Simon


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Overall Experience  Overall Experience 5.0 out of 5

All carers that come to my mum's home are wonderful. They always go above and beyond their role, which is lovely. My mum has grown very fond of the carers and relies on them heavily. All staff and management are lovely to talk to and we feel as a family that her care is exceptional. Well done Caremark.

Reply from Simon Ford, Director at Caremark Mansfield & Ashfield

Julie thank you for your comments, it's truly humbling when we receive such feedback that the team have a positive impact on the health and wellbeing of Mum. I will be sure to share your feedback. Thanks.


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Overall Experience  Overall Experience 4.0 out of 5

Have found carers very polite and extremely helpful, mainly on time. Most interact very well with my husband. He is kept clean and comfortable. Overall care has been good.

Reply from Simon Ford, Director at Caremark Mansfield & Ashfield

Thank you for taking the time to provide this feedback. I will make sure this feedback is shared with the whole team, we all appreciate and find it so uplifting when we receive feedback like this. Thank you, Director.


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Overall Experience  Overall Experience 5.0 out of 5

The family are very happy with the care that the Caremark team give to our Mum. She often talks about the excellent care they give her. This is of course a great piece of mind for us all knowing she is being looked after four times a day. We would also like to mention the Caremark office staff who always
respond very quickly to any communications we send them. Keep up the good work.

Reply from Simon Ford, Director at Caremark Mansfield & Ashfield

Hi Chris. Thank you for your feedback we love sharing such positive and rewarding information with the whole team. As you will see we work so hard to get it right every time but can be difficult at times in the care sector.


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Overall Experience  Overall Experience 5.0 out of 5

Since Caremark have taken over my friend's care package, I have been really happy with the care; how she always looks clean and fresh and the ideas and suggestions they make for her.

Reply from Simon Ford, Director at Caremark Mansfield & Ashfield

Thank you for the feedback, it's really appreciated by the whole team. It's nice to see that we are having such a positive impact on her outlook on life.


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Overall Experience  Overall Experience 5.0 out of 5

Everyone from the Caremark team has shown care, compassion, patience and love in abundance to my mother. Everyone who visited my mother went out of their way to make her smile. I would recommend their service to you.

Reply from Simon Ford, Director at Caremark Mansfield & Ashfield

Thank you for the feedback, the whole team work hard to make sure we deliver excellent care with dignity at all times and if we can generate a few "cheery smiles" in the process then that's a good thing in my eyes.


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Overall Experience  Overall Experience 3.0 out of 5

The care that I am receiving can be up and down depending on who provides the care, this can be very difficult for me if they cannot understand what I am saying because I have Cerebral Palsy, also when I have medication and it should be every four or five hours, so when my calls are too close together
this means that I cannot have any medication. When I have set times that are agreed with them and they come when they want.

Reply from Simon Ford, Director at Caremark Mansfield & Ashfield

Hi, thank you for the comments and feedback. I will feed this back to the team so they are aware of your concerns raised and make sure we address them as soon as possible.


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Overall Experience  Overall Experience 5.0 out of 5

Caremark looked after my father-in-law for almost five years and the carers became his friends, as well as caring for him. Over the years the faces changed, but always they all were caring, efficient and friendly.

Reply from Simon Ford, Director at Caremark Mansfield & Ashfield

Thank you for your feedback, it's greatly appreciated.


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Overall Experience  Overall Experience 1.0 out of 5

On the assessment visit, we were told that there would be three main carers. Since then we have very rarely had any of them. In fact, there have been 25+ different carers. Breakfast calls mostly between 10.15 and 11 a.m. By this time service user has attempted to wash and make his own breakfast etc
Domestic tasks were put in the care plan but they very rarely get done. Thirty-minute calls often only last ten minutes. Worktops were left dirty and pots piled up on the drainer for days. Discovered today that the kitchen bin had fur and mould growing in the bottom and bin liners had just continuously been put in on top of it. This was the day after a two-hour domestic call. Very dissatisfied overall and have made enquiries to move to another care company.

Reply from Simon Ford, Director at Caremark Mansfield & Ashfield

Thank you for the feedback on this review. When we offer packages of care (POC) on the local authority portal we are always clear on the time slots that we have available, the times for care to be delivered would have been accepted by the Social Worker on the customer's behalf prior to commencement of any visits by us. We are happy to discuss alternative times with you, however, unfortunately, we cannot guarantee that these times will be available immediately. I understand from your ongoing correspondence with our Care Manager there has been some confusion as to what services are included in the POC that has been commissioned, this did not initially include any domestic tasks, however, we have now accommodated these requests into the POC.
It can take a few days to settle down when a new customer relationship is being built, we always need that time to make sure we have all the tasks being completed in line with the care that has been commissioned by the social worker.


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Overall Experience  Overall Experience 4.0 out of 5

Overall, both my mother and I are satisfied with the quality of care provided by Caremark. All staff are courteous, respectful and professional at all times.
However, I would criticise the timekeeping because carers are required to attend in the morning between 9 and 9.30 am but regularly arrive after
10.30. Whilst my mother is not being put in any danger, this was the agreed time for the carer to attend to help with breakfast, dress and ensure she has taken her medication.

Reply from Simon Ford, Director at Caremark Mansfield & Ashfield

Thank you for your review and feedback, this helps us improve to ensure we are delivering excellent care, I will review the schedule of call times and understand if something has been changed or amended on the run to ensure consistency in visit times. If you do have an ongoing concern, please discuss this with the field care supervisor or just call the office support team who will be happy to assist.


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Overall Experience  Overall Experience 1.0 out of 5

Would not recommend this company to anyone. They failed to care for my mum in so many areas, putting her life at risk numerous times. They need a lot more trained and caring staff in all areas including the office.

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Overall Experience  Overall Experience 1.0 out of 5

Time keeping not great. General standards are not good. Staff not adhering to care plan. Office staff unhelpful. I wish we would have known beforehand what we were getting into. Much more training is needed in all areas.

Reply from Simon Ford, Director at Caremark Mansfield & Ashfield

Thank you for your feedback. Adult Social care as a whole is currently under immense pressure due to well documented issues, we at Caremark are unfortunately not immune to these pressures. We strive towards ensuring that we deliver excellent care for all of our customers every day. We appreciate that you were unhappy with the decision of the management team to cease delivery of care due to what we feel were unreasonable actions/demands of family members after you had already had several providers prior to our involvement.


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Overall Experience  Overall Experience 5.0 out of 5

A thorough assessment of Mum's needs, likes, dislikes and requirements were discussed with myself and Mum by the senior staff. Care plans have been put in place that reflect this which ensure Mum receives a very high standard of care on each visit as all carers have access to this information.
Carers
have been introduced to Mum by senior members of staff. I also have access to the care plans via the homecare app which also allows us to view who is visiting Mum and when.
The senior staff are quick to respond if there are any issues/concerns of which there have been very few. So far Mum, myself and my family are impressed and grateful for the service provided by Caremark. Thank you.

Reply from Simon Ford, Director at Caremark Mansfield & Ashfield

Really appreciate you taking the time to leave this feedback. It's our pleasure to provide that extra support.


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Current Review Score: 9.5 (9.450)

Overview of Review Score

The Review Score of 9.5 (9.450) out of 10 for Caremark Mansfield & Ashfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.450 for Caremark Mansfield & Ashfield is calculated as follows: ( (68 Excellents x 5) + (20 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 100 Ratings = 4.45

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Mansfield & Ashfield is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jun 2018

Overall
Good

  • Caring

    Good
  • Effective

    Requires improvement
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (9)

Simon

Simon Ford

Job Title: Managing Director

Joined: 2020

I believe passionately that people should be able to continue to live at home throughout their lives, with the appropriate care and support at hand. Our tremendous team are dedicated to maintaining quality of life for the people we care for and as long as I am at the helm, we will strive every day to uphold and indeed improve the very high standards of Care and Support we already provide.


Joanne

Joanne Ford

Job Title: Care Manager

Joined: 2020

I believe passionately that people should be able to continue to live at home throughout their lives, with the appropriate care and support at hand. Our tremendous team are dedicated to maintaining quality of life for the people we care for and as long as I am at the helm, we will strive every day to uphold and indeed improve the very high standards of Care and Support we already provide.


Chloe

Chloe Dean

Job Title: Assistant Care Manager

Joined: 2020

Hi, I'm Chloe. I have been with the company since January 2020 and have progressed to my current role of Assistant Care Manager in this time. Providing high-quality care to those who need it is close to my heart, it is so important to provide care with dignity and respect and to make customers feel supported whilst living in their own homes. I have worked in the care industry for many years and I’m very passionate about it. My aim is to pass on my passion and knowledge of this profession in the training that I provide to our wider team of Care and Support works (CSWs) so that I can be sure they are all trained to the highest level. I am also responsible for the management of our team of Field Care Supervisors who support the CSWs working in the community to ensure that our vulnerable customers are supported to remain in their own homes independently for as long as possible by ensuring that initial assessments with new customers provide person-centred care plans which promote independence and freedom of choice to all our customers.


Christina

Christina Pearce

Job Title: Senior Care Coordinator

Joined: 2021

I am a Care Coordinator for Caremark Mansfield & Ashfield, responsible for the permanent allocation, and care workers' schedules.


I have worked in care for 5 years and began my journey in the care sector with Caremark in 2017. Since then I have worked as a senior care worker for another care company where I gained experience with rosters and moved back to where my heart really was with Caremark to ensure that staff have consistency as well as customers, my priority is to ensure all our care workers are providing outstanding care and have the time to do so. We work hard to ensure the clients always have consistency and having had experience in the field as a care and support worker I am relatable with the care assistants as I have worked to a schedule before, and I know the importance of keeping consistency and preferred areas. I am responsible for the management of incident forms deciding what support the customer needs when they are submitted and providing advice to all Care Assistants.


I am very approachable and willing to help in any way I can. The team around me really do care and I find that is really important to me.


Lisa

Lisa O'Neill

Job Title: Care Coordinator

Joined: 2021

Care Coordinator


Victoria

Victoria Brown

Job Title: Care Assessor

Joined: 2021

Field Care Supervisor.


Ashton

Ashton Hopley

Job Title: Apprentice Compliance Administrator

Joined: 2023

Hi, I'm Ashton the Compliance Administrator at Caremark Mansfield & Ashfield, I joined the company in 2023 to work closely with the office team ensuring that we are compliant with our care records, files and audits. I am currently studying a business administration course level 3 to support me with this role. I chose the care industry because my mum fosters vulnerable children, and this gave me the passion for wanting to join a care company to give something back to my local area. My interests outside of work, are football & golf.


Amie

Amie Bowe

Job Title: Recruitment and Training Coordinator

Joined: 2022

Hey, I'm Amie. I started working with Caremark in late 2022 as a care assistant not being in the care sector before I spent 16 years in the hair and beauty sector, so caring was very new to me but I would never look back. Making a difference in people life’s is amazing and I wouldn’t dream of doing anything else! I joined the office team in October 2023 my role as a coordinator is allocating care calls and ensuring all our care assistants and service users are happy! I'm a very outgoing person and I love to laugh.


Joanne

Joanne Gascoigne

Job Title: Field Care Supervisor

Joined: 2022

Hi, I’m Joanne I have worked for Caremark Mansfield & Ashfield since October 2022. I started my employment as a Care assistant, a job that I thoroughly enjoyed. I found myself thriving in this role due to my caring nature and given the opportunity to meet new people. I had previously worked as a care assistant in the community and in a care home supporting people with brain injuries, after taking a break to undertake a job as an office receptionist and to have my children I knew this was the time to return to a job that I am very passionate about. I applied for the Job of Field Care Supervisor in October 2023. I have been welcomed to the office team with open arms and work as part of an amazing team. My role as Field care supervisor has given me the opportunity to progress in my career and every day is a chance to learn new things which enables me to be a great support to both Carers and service users.


Frequently Asked Questions about Caremark Mansfield & Ashfield

What Type of Services does Caremark Mansfield & Ashfield offer?

Caremark Mansfield & Ashfield offers Home Care.

How many Carers does Caremark Mansfield & Ashfield employ?

Caremark Mansfield & Ashfield employs 102 carers.