Caremark Mansfield & Ashfield

72 Outram Street, Sutton-in-Ashfield NG17 4FS
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9.5 23 Reviews
  • Caremark Mansfield & Ashfield, Sutton-in-Ashfield
Caremark Mansfield & Ashfield Established in 2013 is a home care provider, offering care, support, companionship and live-in care to people in their own homes and throughout the Mansfield and Ashfield community and surrounding areas.

Sometimes everyday tasks taken for granted can become challenging or difficult. Caremark Mansfield provides quality and affordable assistance that can help people wishing to remain independent in their own home to live their life to the fullest.

The Caremark Mansfield team is flexible and can rapidly adapt to meet any changing needs.

Rated as 'good' by CQC in June 2019.

Care Provided by Caremark Mansfield & Ashfield

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Chloe Holmes (Care Manager)

Funding & Fees Guide for Caremark Mansfield & Ashfield

  • Prices
  • From £28.75 per hour


  • All cost include weekend hours additional charge is applied for Bank Holidays


Caremark Mansfield & Ashfield Reviews (23)

Total of 23, showing 21-23
9.5

Caremark Mansfield & Ashfield has a Review Score of 9.5 (9.450) out of 10, based on 17 reviews in the last 2 years. Over all time Caremark Mansfield & Ashfield has 23 reviews.

Overall Experience

  • 15
  • 4
  • 1
  • 0
  • 3

Date Published

23
1
2
17
6
Overall Experience  Overall Experience 5.0 out of 5

My son has only been using Caremark since August when he moved over into adult services. We initially had quite a lot of different staff coming into our home, which was quite difficult at first. We then started to get more regular people in, which made it much easier for staff to get to know us. We
access help with showering and personal care, and after having some extra training (which Caremark was happy to do), also, companionship calls. Both he and I benefit greatly from this service. It takes two people to shower him to keep him safe. Staff have shown a good level of moving and handling training and always keep his dignity in mind. They always talk to him directly and have lovely interactions with him. For his companionship calls, he has a small number of staff members with additional training. He enjoys doing different/various activities with them all.

Reply from Simon Ford, Director at Caremark Mansfield & Ashfield

Thank you for your feedback, this is why we do what we do. Really pleased that we are able to fulfil the needs for you and your son, it's a pleasure.


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Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Feel well looked after. My carers are friendly and very nice. I have lots of medical issues and they seem on top of everything. They wash and care for me very well. All in all very happy with the service I receive.

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Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care provided. The carers are very good, kind and helpful.

Reply from Phil Mason, Director at Caremark Mansfield & Ashfield

Whilst we're pleased that all aspects of our service have been rated Excellent or Satisfactory, we have work to do to ensure that "Satisfactory" becomes "Excellent also! We will be looking at this immediately to see how we can improve.


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Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.450)

Overview of Review Score

The Review Score of 9.5 (9.450) out of 10 for Caremark Mansfield & Ashfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.450 for Caremark Mansfield & Ashfield is calculated as follows: ( (68 Excellents x 5) + (20 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 100 Ratings = 4.45

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Mansfield & Ashfield is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jun 2018

Overall
Good

  • Caring

    Good
  • Effective

    Requires improvement
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (9)

Simon

Simon Ford

Job Title: Managing Director

Joined: 2020

I believe passionately that people should be able to continue to live at home throughout their lives, with the appropriate care and support at hand. Our tremendous team are dedicated to maintaining quality of life for the people we care for and as long as I am at the helm, we will strive every day to uphold and indeed improve the very high standards of Care and Support we already provide.


Joanne

Joanne Ford

Job Title: Care Manager

Joined: 2020

I believe passionately that people should be able to continue to live at home throughout their lives, with the appropriate care and support at hand. Our tremendous team are dedicated to maintaining quality of life for the people we care for and as long as I am at the helm, we will strive every day to uphold and indeed improve the very high standards of Care and Support we already provide.


Chloe

Chloe Dean

Job Title: Assistant Care Manager

Joined: 2020

Hi, I'm Chloe. I have been with the company since January 2020 and have progressed to my current role of Assistant Care Manager in this time. Providing high-quality care to those who need it is close to my heart, it is so important to provide care with dignity and respect and to make customers feel supported whilst living in their own homes. I have worked in the care industry for many years and I’m very passionate about it. My aim is to pass on my passion and knowledge of this profession in the training that I provide to our wider team of Care and Support works (CSWs) so that I can be sure they are all trained to the highest level. I am also responsible for the management of our team of Field Care Supervisors who support the CSWs working in the community to ensure that our vulnerable customers are supported to remain in their own homes independently for as long as possible by ensuring that initial assessments with new customers provide person-centred care plans which promote independence and freedom of choice to all our customers.


Christina

Christina Pearce

Job Title: Senior Care Coordinator

Joined: 2021

I am a Care Coordinator for Caremark Mansfield & Ashfield, responsible for the permanent allocation, and care workers' schedules.


I have worked in care for 5 years and began my journey in the care sector with Caremark in 2017. Since then I have worked as a senior care worker for another care company where I gained experience with rosters and moved back to where my heart really was with Caremark to ensure that staff have consistency as well as customers, my priority is to ensure all our care workers are providing outstanding care and have the time to do so. We work hard to ensure the clients always have consistency and having had experience in the field as a care and support worker I am relatable with the care assistants as I have worked to a schedule before, and I know the importance of keeping consistency and preferred areas. I am responsible for the management of incident forms deciding what support the customer needs when they are submitted and providing advice to all Care Assistants.


I am very approachable and willing to help in any way I can. The team around me really do care and I find that is really important to me.


Lisa

Lisa O'Neill

Job Title: Care Coordinator

Joined: 2021

Care Coordinator


Victoria

Victoria Brown

Job Title: Care Assessor

Joined: 2021

Field Care Supervisor.


Ashton

Ashton Hopley

Job Title: Apprentice Compliance Administrator

Joined: 2023

Hi, I'm Ashton the Compliance Administrator at Caremark Mansfield & Ashfield, I joined the company in 2023 to work closely with the office team ensuring that we are compliant with our care records, files and audits. I am currently studying a business administration course level 3 to support me with this role. I chose the care industry because my mum fosters vulnerable children, and this gave me the passion for wanting to join a care company to give something back to my local area. My interests outside of work, are football & golf.


Amie

Amie Bowe

Job Title: Recruitment and Training Coordinator

Joined: 2022

Hey, I'm Amie. I started working with Caremark in late 2022 as a care assistant not being in the care sector before I spent 16 years in the hair and beauty sector, so caring was very new to me but I would never look back. Making a difference in people life’s is amazing and I wouldn’t dream of doing anything else! I joined the office team in October 2023 my role as a coordinator is allocating care calls and ensuring all our care assistants and service users are happy! I'm a very outgoing person and I love to laugh.


Joanne

Joanne Gascoigne

Job Title: Field Care Supervisor

Joined: 2022

Hi, I’m Joanne I have worked for Caremark Mansfield & Ashfield since October 2022. I started my employment as a Care assistant, a job that I thoroughly enjoyed. I found myself thriving in this role due to my caring nature and given the opportunity to meet new people. I had previously worked as a care assistant in the community and in a care home supporting people with brain injuries, after taking a break to undertake a job as an office receptionist and to have my children I knew this was the time to return to a job that I am very passionate about. I applied for the Job of Field Care Supervisor in October 2023. I have been welcomed to the office team with open arms and work as part of an amazing team. My role as Field care supervisor has given me the opportunity to progress in my career and every day is a chance to learn new things which enables me to be a great support to both Carers and service users.