Celtic Care Services Ltd (Swindon)

Reply from Kevin Lessells, Managing Director at Celtic Care Services Ltd (Swindon)

Our contract for the provision of your father's care was with the local authority. This stated 4 visits a day to be provided by two care workers. At no point, during the time we provided your father's care did the local authority reduce your fathers care to single care worker visits. It is our professional opinion that your father required two care workers to assist in safe transfers. This was backed up by the occupational therapist's assessment of 27/10/2020. You stated in your email of 21/10/2020 that you would not pay for the second care worker as of 18/09/2020. A situation we were comfortable with as regardless of the cost to Celtic Care Services Ltd, two care workers assured their safety as well as that of your father, not to mention our CQC registration. Due to your continued demands to reduce your fathers care we actually provided notice on this package on 16/09/2020. We are only contractually obliged to provide 2 weeks’ notice. In order that your father did not go without care, we provided an additional 5 weeks totalling 7 weeks’ notice. At no point did your father have any missed visits. I can only assume you are referring to the tea time visit on 24/10/2020 which was 1 hour late due to a broken-down car. The care worker arrived and was turned away at the door. Your one complaint was responded to within 48 hours. Our electronic scheduling and monitoring system provides evidence that your father received consistent visit times. We have requested a meeting with the local authority and yourself and look forward to the opportunity to examine and discuss these false and defamatory claims.