Nurseplus Care at home Exeter

Ground Floor Buckland House, Park Five Business Centre, Harrier Way, Exeter EX2 7HU
Submit a Review
8.0 16 Reviews
  • Nurseplus Care at home Exeter, Exeter
All Nurseplus Care at home support options are also completely unique to your needs and requirements – if there are certain aspects of your care that you prefer to do yourself, like showering or personal care for example, their carers will always respect your choice and independence. Their home care services can also be adapted should you find you need more help with specific tasks or if your needs are becoming more advanced.

With one-to-one support from a trained home caregiver, you can enjoy what matters most to you. With their fully-managed and regulated care services, you can be sure that the home care you and your family receives is safe and of the highest level.

Nurseplus Care at home stipulate a minimum of two hours for each visit, so the home carers are not compromised by time restrictions. The care teams have the ability to carry out a number of different activities, whether that's a trip to the shops or helping with the housework, or even just sitting down with a cup of tea and a chat.

Get in touch with the friendly team to find out more.

Show Nurseplus Care at home Exeter on the Map

Care Provided by Nurseplus Care at home Exeter

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Other Care Provided
  • 24 Hour Care
  • 24 Hour Nurse Care
  • Adult Home Care (18+)
  • Adult Nursing Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Live in Nurse
  • Nursing Care (on a contracted hours basis)
  • Nursing Care for Children
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • James Stone (Registered Manager)

Funding & Fees Guide for Nurseplus Care at home Exeter

  • Prices

  • Visiting care from £28.95 per hour & Live-in care from £1,295 per week

Nurseplus Care at home Exeter Reviews (16)

8.0

Nurseplus Care at home Exeter has a Review Score of 8.0 (8.029) out of 10, based on 3 reviews in the last 2 years. Over all time Nurseplus Care at home Exeter has 16 reviews.

Overall Experience

  • 13
  • 2
  • 1
  • 0
  • 0

Date Published

16
1
1
3
13

Review from J M (Wife of Client) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care that my husband receives. It makes a difficult health situation easier to deal with, knowing that I have reliable and expert cover. Communication and reliability are also very good and the team are very friendly and supportive.

Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Exeter

Thank you for your lovely feedback. We're so pleased to hear that our care has made a difference during this challenging time and that you've found our team to be reliable, friendly, and supportive. Your trust means the world to us.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S W (Client) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The night care staff have been extremely helpful and I look forward to their arrival. Unfortunately, the live-in carers were not so helpful, especially when starting to cook at 10 pm and taking over the fridge, and on one occasion the oven in the afternoon and making me feel like a lodger in my own
home.

Reply from Merregan Brown, Marketing Executive at Nurseplus Care at home Exeter

Thank you for taking the time to leave a review. These comments were raised with the branch and we believe handled accordingly at the time.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lizzie F (Client) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I like using this service because they are helpful and caring, and I would recommend it to people out there. And I think the care is really good. I think it would be good to have like a team of carers, so if a carer is off, you've got another that knows the client.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N M (Daughter of Client) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers very professional and appeared to have a kind and gentle manner. I was in touch twice a day whilst I was away, and I felt reassured, and I was able to relax.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S B (Daughter of Client) published on 12 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nurseplus care for my mum at night. The ladies know mum really well now and are great with her. They have never let us down. If a carer is sick, they call to update and then find a replacement. They have also given us day carers when we needed them at short notice. This agency (the Exeter team) is amazing.
I sing their praises all the time. They go the extra mile.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J L (Daughter of Client) published on 5 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Nurseplus Care night carer has been wonderful- reliable, kind and able to deal with any situation that has arisen. It has given all of us peace of mind and my father looks forward to her visits, knowing he is in safe hands. We can't praise her highly enough.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stephen H (Friend of Client) published on 19 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The two overnight staff that cared for her could not have been more kind, helpful and caring. In fact, they were exceptional and can't be thanked enough for all they did. Nothing was too much trouble. The staff back in the office were also very helpful and supportive.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stephen G (Stepson of Client) published on 30 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Nurseplus for night-time care. From the time the nurse entered our home, she was professional but friendly. After telling her how the patient had been, we knew we could go to bed knowing they would be well taken care of until handover at 07:00 am in the morning. We were so grateful for those
nights when we didn't have to worry. We felt as a family, we were all being looked after not just the patient.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Wendy B (Wife of Client) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a bit dubious about having complete strangers coming into our house at night. How wrong I was! The care my husband had was just so amazing. Carers were just so kind and patient despite very trying times. The care given to my husband was exemplary. Carers were also such a superb support to me.
It was like having a close friend in our home. Can't praise or thank them enough.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J B (Wife of Client) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good to have support form a friendly, caring lady at this stressful time. Please thank her for her help.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Shirley H (Wife of Client) published on 24 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the 2 carers who did night sitting enough. They were really attentive and patient with my husband. It was such a relief to get some sleep knowing he's being cared for. He is now being cared for in a nursing home, whilst I am trying to get used to the peace.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rachel H (Daughter of Client) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum never accepted her diagnosis of MND. As a family we found this very hard, to give mum the care she needed was hard. Nurse Plus supplied excellent care. They made mum feel relaxed at night and helped her to keep as much independence as possible. Mum found the staff (all of them) so caring, I'm glad
we got Nurse Plus involved when we did. It gave us as a family the support we needed and mum the care she needed. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E P (Son of Client) published on 15 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The administrative service was very efficient as the staff who were assigned were professional and caring. We could not have asked for more.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sylvia M (Wife of Client) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We found all of the carers very good and patient. They were happy to do things when asked.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R M (Client) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, caring and efficient.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Judith I (Nephew of Client) published on 18 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Office manager- told her i was very happy with my three night carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.029)

Overview of Review Score

The Review Score of 8.0 (8.029) out of 10 for Nurseplus Care at home Exeter is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.529 for Nurseplus Care at home Exeter is calculated as follows: ( (11 Excellents x 5) + (4 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 17 Ratings = 4.529

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nurseplus Care at home Exeter is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Jane

Jane Koch

Job Title: Manager

Joined: 2024

I am Jane and I am a Registered Nurse with over 30 years of experience in the healthcare industry. I am Australian and moved to the UK 2.5 years ago. I get asked all the time why. I love the UK, I love the history, the countryside and most of all the people. I do not love the weather though! I am very passionate about ensuring that each client is treated as an individual with care packages reflecting you the client, your choices, and your care.


Frequently Asked Questions about Nurseplus Care at home Exeter

What Type of Services does Nurseplus Care at home Exeter offer?

Nurseplus Care at home Exeter offers Home Care & Nursing Care.

How many Carers does Nurseplus Care at home Exeter employ?

Nurseplus Care at home Exeter employs 28 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nurseplus Care at home Exeter to verify any information. View our terms and conditions. Nurseplus Care at home Exeter has an Enhanced Service – more info.