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Home Instead Bromley, Chislehurst & Orpington has a Review Score of 10 (9.964) out of 10, based on 70 reviews in the last 2 years. Over all time Home Instead Bromley, Chislehurst & Orpington has 123 reviews.
Review from J H (Son of Client) published on 28 March 2025
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Treated with Dignity
Value for Money
Review from L W (Client) published on 28 March 2025
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Review from J H (Daughter of Client) published on 24 March 2025
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you so much for your 5* review of the care at home we have been providing for the last couple of years. I am so pleased that you are so happy and appreciate you recommending us.
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Review from Jane T (Daughter of Client) published on 24 July 2024
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Review from S F (Son of Client) published on 14 June 2024
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Review from K B (Daughter of Client) published on 14 June 2024
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Review from Alison A (Daughter of Client) published on 14 June 2024
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Review from Clare H (Daughter of Client) published on 14 June 2024
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Review from J C (Daughter of Client) published on 14 June 2024
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Review from J S (Daughter of Client) published on 14 June 2024
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Review from Marsha J (Daughter of Client) published on 11 June 2024
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you for your lovely review. It's been a pleasure supporting your mother over the past few years and supporting her to live safely and with dignity at home.
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Review from Steve G (Son of Client) published on 11 June 2024
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you for your 5-star review. We really appreciate it. We are really proud of our team whose desire to make a difference to our clients' lives, coupled with excellent training, means that any client concerns are quickly and effectively communicated to family members, where appropriate. Our care professionals are also great in the kitchen and enjoy providing healthy, fresh and tasty meals. I'm pleased your father is enjoying them.
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Review from Judith S (Daughter-in-law of Client) published on 11 June 2024
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you for your review and kind words. One of the things that sets us apart is the continuity of care we provide to our clients meaning that they have a dedicated, very small team of care professionals who visit on set times and days. We never send a stranger and we take great care of our staff which means our staff retention and engagement is excellent. This means that personal care is delivered with dignity and any changes in a client's health or wellbeing are quickly recognised and acted upon. I'm so pleased you also appreciate your regular catch-ups with your mother-in-law's designated Client Service Manager.
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Review from C M (Daughter of Client) published on 7 June 2024
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Review from A B (Daughter of Client) published on 31 May 2024
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you for your lovely 5* review. It's so appreciated that you have recognised the support of both our wonderful care professionals and dedicated management team. It's very kind of you to recommend us to others too.
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Review from S B (Client) published on 31 May 2024
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you for your lovely review. It is such a pleasure supporting you. It's been wonderful getting to know you over the last 6 years. We definitely don't put up with you, but very much enjoy spending time in your company and helping you to remain at home independently and happily. We also really appreciate your contribution to our Home Instead community - you are always so quick to support us at the events we have run over the years. Thank you.
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Review from P Y (Son of Client) published on 31 May 2024
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you for your kind words and 5* review of the care provided to your lovely mother. I remember our first phone call and your concern that your mum may initially be reluctant to have companionship support. However, it was great that she liked the care professionals and office team and very quickly adapted and even enjoyed their company. Her needs changed more quickly than expected and I know the team worked diligently to ensure that those needs were met which I hope made a difficult time a little easier for you both.
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Review from S S (Daughter of Client) published on 31 May 2024
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
It has been lovely seeing the developing relationships between your mum and her care professionals and I'm so pleased that they meet her needs and that the care package is smooth running. Thank you for taking the time to submit this review.
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Review from Margaret O (Client) published on 31 May 2024
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
I am so pleased to hear how much you enjoy the visits from your care professionals. It's lovely that you can look forward to a lovely meal and some cheerful conversation when they visit. Thank you for reviewing us.
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Review from Wendy P (Client) published on 31 May 2024
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you for your review. I'm really pleased you are enjoying the freedom that the support we provide gives you.
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The Review Score of 10 (9.964) out of 10 for Home Instead Bromley, Chislehurst & Orpington is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 70 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 70 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.964 for Home Instead Bromley, Chislehurst & Orpington is calculated as follows: ( (405 Excellents x 5) + (15 Goods x 4) ) ÷ 420 Ratings = 4.964
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead Bromley, Chislehurst & Orpington is based on 70 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Mar 2018
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Job Title: Care Manager
Joined: 2013
Hello, I’m Sarah and I am the Care Manager here at Home Instead Bromley. I am responsible for ensuring that Home Instead provides a high quality, personalised service and that we adhere to all legislative and regulatory requirements.
My role involves a lot of contact with clients, liaising with their families, writing care plans, doing risk assessments and scheduling visits. I also oversee the majority of Care Professionals training, introductions to clients, supervisions and appraisals which means I can ensure that all Care Professionals are motivated and dedicated and have the tools they need to provide the best service possible to our clients.
Job Title: Scheduling Manager
Joined: 2018
Hi, I'm Laura and I am responsible for coordinating the care services we provide to ensure that our clients receive continuity of care. It is important that each and every one of our clients have the consistency we promise and that it is delivered by our carefully matched Care Professionals.
Job Title: Administrator/CAREGiver
Joined: 2016
Hi, I'm Gill and I am responsible for providing administrative support for the care management team and assisting the care co-ordinator in ensuring we deliver continuity of care to clients.
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