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Home Instead Bromley, Chislehurst & Orpington has a Review Score of 10 (9.964) out of 10, based on 70 reviews in the last 2 years. Over all time Home Instead Bromley, Chislehurst & Orpington has 123 reviews.
Review from Joan B (Client) published on 31 May 2024
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
We are so lucky to have such lovely care professionals who are able to form warm but professional relationships with our clients and I'm so pleased that their visits give you the practical support that helps you to live so independently as well as providing you with engaging social interaction. Thank you for your 5* review.
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Review from Paul S (Son of Client) published on 31 May 2024
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you so much for your lovely review. We love it when clients who we have supported for a number of years provide 5* reviews which recognise that despite the passage of time we have maintained our high standards, consistently exceeded clients' expectations and remain worthy of recommendation. We have some care professional team meetings coming up and I will share your feedback with all involved in your mother's care. Thank you.
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Review from A M (Client) published on 31 May 2024
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you for your 5* review. I love the thought of our care professionals offering you a lovely evening meal, ensuring you have all you need at the end of the day and sharing conversation with you and alleviating any loneliness of the day. I know how much they enjoy the time they spend with you too.
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Review from Fiona H (Daughter of Client) published on 31 May 2024
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you for your five-star review. It's always lovely when clients who have been with us for many years are still so happy with the services we provide. Over the six years we have provided care and support to your mum we have really enjoyed her company and giving you peace of mind.
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Review from Emma H (Friend of Client) published on 31 May 2024
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you so much for taking the time to review our services. It's really important to think carefully about the best provider for somebody you care about and it's great to know that you chose us having met with two other providers. It's also lovely to hear that we made the decision easy for you and that we have consistently delivered on our promises. It's great working alongside you to ensure that the care runs smoothly.
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Review from J W (Daughter-in-law of Client) published on 31 May 2024
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
What a lovely review. Thank you. We are so fortunate at Home Instead Bromley, Chislehurst & Orpington that the whole team are so kind, thoughtful and dedicated to providing the best service possible to our clients. We identify these shared values through a robust recruitment process and then combine these with excellent training to ensure that our care professionals can take pride in their work and make a meaningful difference in the lives of our clients and their family members. Each client has a dedicated Client Service Manager who will do everything possible to support ensure the smooth running of each care package. Thank you for recommending us.
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Review from A J (Daughter of Client) published on 31 May 2024
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
We so appreciate you taking the time to provide this 5 star review and also for your lovely comments. We always do our best to match our clients and care professionals based on values, interests and personality and we are so pleased that your mum's care professionals are perfect for her. When supporting older people to remain independent and to relieve the pressures of family members, outstanding care usually extends beyond personal care activities and extends into other areas (as agreed in each client's care plan) and it's great to know that our care professionals have been proactive in supporting your mum with other aspects of daily life which has enabled her to retain her independence and provide you with peace of mind.
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Review from J S (Daughter of Client) published on 31 May 2024
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you for your lovely reflections about the care provided to your mum over the last 8 years or so. It has been incredible supporting your mum for so long, and we love seeing her at the various events we have run over the years - she always brings her sense of fun with her! As you say, as important as supporting physical needs and providing safety, a client's sense of self and ability to have fun and be happy as they age is also essential for wellbeing. I'm delighted that the team, including the care professional who has supported her for the last 8 years, have been able to enhance your mum's life in this way, as she has theirs.
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Review from M A (Client) published on 31 May 2024
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you for your kind words and 5* review. It can be daunting when you are considering getting support from a care company and I am really pleased that despite your understandable reservations you have quickly got to know and like your care professionals. Thank you for recognising the team's kindness, excellent time keeping and the supportive office team.
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Review from S M (Son of Client) published on 31 May 2024
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you for your lovely review recognising the excellent contribution of each member of our team to delivering an outstanding service to our clients and your dad in particular. I will pass your feedback on to the team at our daily meeting and I know it will be greatly appreciated.
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Review from S J (Daughter of Client) published on 30 May 2024
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you for your lovely review. It's lovely to hear that your parents look forward to seeing their care professionals and I am so pleased that you also feel supported. We understand the challenges of supporting parents as they age and it's really important to us that we form wonderful, supportive relationships with family members too at what can be an uncertain time. I'm also really pleased to hear that you have been able to take advantage of the flexible homecare service we offer which makes receiving care at home so convenient. Thanks again.
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Review from H D (Client) published on 24 May 2024
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you for your lovely review. I can't quite believe we have been supporting you for 2 years, time has flown by and, during that time, it has been amazing to see what an incredible impact your care professionals have had on your life and general well-being. I am so pleased that you feel that way too.
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Review from Ann L (Client) published on 24 May 2024
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
It's lovely to know that you enjoy the visits from your team of care professionals and that you find them to be professional and friendly. I will pass your feedback on to the team. It will mean so much to them.
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Review from Lesley M (Client) published on 24 May 2024
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you for your lovely review. Supporting you gives the team great pleasure as does knowing that they are doing all they can to support you to remain as independent as possible despite your changing physical condition. It's great to know that we have been able to help you get appropriate medical support when required too. As the only CQC-rated outstanding home care provider in the borough, one of the categories we were rated outstanding for was "caring" and it is lovely that your review speaks so warmly about your care professionals who are all so thoughtful and kind.
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Review from J W (Daughter of Client) published on 24 May 2024
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you for taking the time to provide this wonderful review of our services. I am so pleased that you and your mother are so happy with the service. The company, regular exercise and accessing the local community are all so important to the overall well-being and prolonged physical health of all of us, but particularly for our older clients receiving care at home who really appreciate the extra confidence they have when accompanied by our wonderful care professionals.
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Review from C T (Husband of Client) published on 15 May 2024
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you for your kind review. I know you spent some time making sure you had found the very best care provider to meet your wife's needs, including taking advice from your local GP surgery and memory clinic staff and I'm delighted that the care is working out so well for you both. It's lovely that you have been so pleased with the staff/management and that your wife is already building strong relationships with her small team of care professionals who have been carefully matched to your wife's personality and her needs. We do genuinely care about all of our clients and will do whatever we can to try to provide the very best support possible.
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Review from M P (Client) published on 15 May 2024
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you so much for your 5-star review of our services. I can't believe we have been supporting you for just over a year now, time has gone so quickly and we are so pleased to hear you are so happy with the support provided. I will pass this feedback onto the team.
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Review from C B (Daughter of Client) published on 14 May 2024
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
I am so pleased to hear that your mum is happier and you feel more relaxed, since Home Instead care professionals have been providing care. Thank you so much for providing such a lovely review.
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Review from P J (Wife of Client) published on 7 May 2024
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you for your lovely review. I am so pleased that you find your small team of three care professionals to be so brilliant and it is lovely that they get you both off to a great start every day.
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Review from P O (Husband of Client) published on 1 May 2024
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Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington
Thank you for your lovely review. It is hard to believe but we have been providing homecare to your wife for 6 years. We work hard to ensure we always meet our clients' high standards and so it is wonderful to know that throughout the entire time we have cared for your wife at home, our team has consistently provided excellent care. Thank you.
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The Review Score of 10 (9.964) out of 10 for Home Instead Bromley, Chislehurst & Orpington is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 70 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 70 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.964 for Home Instead Bromley, Chislehurst & Orpington is calculated as follows: ( (405 Excellents x 5) + (15 Goods x 4) ) ÷ 420 Ratings = 4.964
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead Bromley, Chislehurst & Orpington is based on 70 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Mar 2018
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Job Title: Care Manager
Joined: 2013
Hello, I’m Sarah and I am the Care Manager here at Home Instead Bromley. I am responsible for ensuring that Home Instead provides a high quality, personalised service and that we adhere to all legislative and regulatory requirements.
My role involves a lot of contact with clients, liaising with their families, writing care plans, doing risk assessments and scheduling visits. I also oversee the majority of Care Professionals training, introductions to clients, supervisions and appraisals which means I can ensure that all Care Professionals are motivated and dedicated and have the tools they need to provide the best service possible to our clients.
Job Title: Scheduling Manager
Joined: 2018
Hi, I'm Laura and I am responsible for coordinating the care services we provide to ensure that our clients receive continuity of care. It is important that each and every one of our clients have the consistency we promise and that it is delivered by our carefully matched Care Professionals.
Job Title: Administrator/CAREGiver
Joined: 2016
Hi, I'm Gill and I am responsible for providing administrative support for the care management team and assisting the care co-ordinator in ensuring we deliver continuity of care to clients.
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