Home Instead Bromley, Chislehurst & Orpington

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you so much for taking the time to review us. We are all so pleased that your parents, who you thought might be a little apprehensive about needing homecare, embraced it and felt it has worked out so well. It's great to hear that all aspects of the care were so good. Thank you for recommending us to others. We really appreciate it.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your 5* review recognising many of the different aspects of your experience with Home Instead. We do work hard to ensure the best possible experience for our clients and provide more than would generally be expected from a care provider. We loved the photos of you both enjoying your Valentine's Day meal and knowing that we had helped you celebrate in style. It was great fun too.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your heartfelt review of our care services. Supporting your parents as their needs have changed, from a couple of hours a week to live in care, has been a privilege and we are so pleased that no matter what stage their needs, our office team and care professionals were able to provide the high-quality care that they deserved. It's always sad to see clients' health deteriorate as they age but to be able to support them to live out their final years in the comfort of their own homes, surrounded by their memories and loved ones, as they have always wished to do is very rewarding and something the team take pride in doing well. I'm so pleased your siblings also found the support provided and resulting peace of mind to be comforting. We really enjoyed working together with your family, to support your parents, and are grateful to you for the positive relationships we built with you all over the past five years. The team were very fond of your parents. They are missed.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your five-star review of our services. We pride ourselves on delivering person-centred care and I'm so pleased that the team were both proactive and sensitive to your needs.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your kind review. It was our pleasure to support your aunt and uncle over a five year period enabling them to remain at home, together, until the end of their lives, as they had always wished. When we first met them they were devastated because a period of ill health of one of them had led to them living apart for the first time in their long marriage; one at home and one in a care home. We promised that we would provide care that would enable them to be reunited at home and are so pleased we were able to achieve this. The team supporting your aunt and uncle were exceptional and a couple of them supported them from the first to the last day - a great example of the continuity of care that matters to us at Home Instead. We worked hard to ensure that the care provided met the needs of both your aunt and uncle who had very different and, in later years, complex needs and we are also pleased that you, as their family, also felt supported. Thank you.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

This is such a lovely review. Thank you for recommending our services to others. Supporting your dad was such a pleasure and it was lovely working together with you to ensure that all his needs were met. We miss you both but think of you often when we catch sight of your dad's book, that you kindly gave us, on the shelf in the office. Thanks for sharing your lives with us.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you so much for appreciating the high-quality care we provide to your friend and the difference it makes to her life. Thank you too for taking the time to provide this wonderful review.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your 5* review. We really appreciate it. It is great to hear that your mother has been benefitting from our reliable and responsive care. It is also lovely that you and your brother are enjoying the relationship-led care that is so important to us all at Home Instead. Thank you for inviting us to be part of your lives and also entrusting us with the matter of helping your mother to live as happily as possible.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your lovely review. I am so pleased to hear of your husband's continuing improvement after his accident and also that our wonderful staff at Home Instead have helped you both during what has been a difficult time for you both.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

We so appreciate you taking the time to write such a lovely review, thank you. We always work hard to provide help and support for family members as well as for our clients and I am so pleased to hear that you experienced this. I know that the team very much enjoyed working together with you and your mum to ensure the care was perfect for her. Thank you.