Home Instead Bromley, Chislehurst & Orpington

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your lovely review. Often encouraging loved ones to accept care can be difficult and it's really heartwarming to hear that although your dad was unsure about the idea, the pleasant approach of our team encouraged him to give it a try. We know that outstanding care happens when kind, caring people take the time to get to know each client well and it's great to hear that in consulting your dad they have, together, been able to establish a routine which not only he is happy with but which has led to improvements in his nutrition and hydrations needs as well as a general improvement in his health and wellbeing. It's great that he enjoys the company too. Thank you again.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your kind review. I am pleased your aunt is so happy. She often tells us that she is fond of her small team of care professionals and appreciates their kindness. They are brilliant at supporting your aunt to be as independent as possible despite her frailty and I know she really values that. It's also lovely to know that you have peace of mind and I'm so pleased that the office team has been able to help you navigate your way to meeting your aunt's care needs.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

What a wonderful review. Thank you so much. It was awful to hear of the poor care your parents had received from other providers, and I am so pleased that we have been able to restore your faith in care and show you how fantastic and outstanding care is. It is a pleasure to support your parents and to work with you to achieve the best experience possible for them in their later years. Thank you for saying that Home Instead Bromley is a perfect example of care. This is what we try to achieve for every client every day and it is so lovely when this is recognised. I will pass on your lovely comments to our team. Thank you.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your lovely 5* review. It's lovely to know that you are so happy and that you have found the service to be professional, friendly and informative. Having a dedicated client services manager for each client really helps to maintain excellent communication between the team, client and family which is so beneficial to all parties. We do employ some wonderful care professionals too and it's great to know that they are well-matched to your mother. Thank you for recommending Home Instead.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

What a lovely review. Thank you. It is really important that family members who become main carers to a loved one are able to take a break and recharge their batteries, and I am so pleased that the care we provide to your father enables your mother to do just that. It's also great that your father enjoys the care and companionship of his lovely care professionals and is relaxed and happy.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for taking the time to provide such a lovely review of the care we are providing to your mother. It's great that we have been able to alter the care to meet your mother's changing needs and also when she was hospitalised. We were all delighted to hear of her discharge from the hospital and look forward to supporting her recovery.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your lovely review of the care we provide to your mother. I am so pleased you and your father are happy with the support. We love hearing from our care professionals about the different approaches they take to support your mother in a way that she will enjoy, and that will engage and relax her. It's great that your mother is also benefitting from our new nail care service.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your lovely 5 star review. We've supported your mum for over a year now and it has been such a pleasure. The team love spending time with her.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your lovely review. I am so pleased you felt well supported by our office team in putting a suitable care package in place for your parents and that they were so happy with the care they subsequently received. Thank you for recommending Home Instead to others.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

What a lovely review. Thank you for taking the time to leave it and also for recommending us to other people looking for care for their relatives. I remember when we first discussed putting the care in place you weren't too sure how much your dad would interact with his care professionals and so it is absolutely wonderful to know that he enjoys their company and is happy when they visit. Thank you for acknowledging the excellent continuity of care too. We know how important this is to all of our clients but particularly for clients living with dementia.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

What a lovely five-star review and thank you so much for taking the time to provide it. We pride ourselves on being an excellent employer and believe that if we recruit people with great values, provide excellent training and ongoing support as well as showing them the respect they deserve this shows in the care they provide to our clients. People often comment on how happy, kind and reliable our care professionals are and regularly thank them for being attentive and going the extra mile. I am also delighted that you felt looked after by our office team too as they work very hard behind the scenes to ensure outstanding care is always provided. It was an absolute pleasure supporting your lovely mum. Thank you for inviting us to do so.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your lovely review. I am really pleased to hear that you find the help given by our outstanding care professionals to be excellent and that your husband is happy and motivated to improve his mobility with encouragement from his care team.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you so much for your very kind review. It was lovely to chat to you when you joined us at the jubilee party and to hear of all the positive benefits your dad has experienced from being a Home Instead client. It is lovely to see you describe our team as kind, gentle, empathetic, honest and caring - these qualities are extremely important to us and are key to us being able to provide outstanding care to our clients. We will miss your dad when the time comes for him to move but we know how much he will love being closer to you and it's lovely to hear you will transfer his care to another Home Instead because you have been so delighted with the service we have provided here in Bromley. Thank you.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

As you know, we have only recently begun to provide live-in care and it is wonderful to know that we are providing a 5-star experience which mirrors our hourly care provision. Thank you so much for taking the time to provide this brilliant review and thank you for giving us the opportunity to support your lovely husband and to show you what a caring and compassionate company Home Instead is.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

We love supporting your dad. He is such a character - a great combination of keeping us on our toes and fun to be around! It has been great that we have been able to adapt our care from hourly care to live-in care to meet your dad's changing needs. We are so pleased you contacted us following your previous bad experience with another agency and that your dad is now enjoying the benefits of outstanding care and that you and your family have peace of mind.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

This is a lovely review and highlights the importance and benefits of the companionship visits we offer. When people think of care they often think of personal care (which we also provide to a large number of our clients) but aren’t always aware that companionship care is available. As your review confirms there are lots of benefits to older people, with and without dementia, of receiving visits from cheerful, well trained caregivers who can provide stimulating and enjoyable activities both in the comfort of a client’s home and also in the community. Your mum has been a supporter of our Love to Move programme and has enjoyed the cognitive exercises as well as the cup of tea and chat afterwards. Thank you for inviting us to spend time with your mum.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Your wonderful review has made me smile. Thank you. When I think of your parents, I think of their great sense of humour and am so pleased that you have had the joy of hearing them laughing and chatting with the carers. We love hearing about your parents' adventures in their younger years, and it is lovely that they still have their sense of fun, which I'm sure has always been a big part of who they are. It is great to know that our caregivers are able to provide support in a professional but fun and enjoyable way that meets your parent's needs and wishes. We always recognise the trust clients and their families place in us when they invite us into their homes and lives, and I am so pleased we have repaid your trust, are able to give you peace of mind and are helping to make a difficult situation easier for all.