Review from Sue B (Cousin of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience

Can’t recommend them highly enough, only wish we could have used their help for a longer period, as it is so much more friendly and tailored to the client's needs than even the best care home. They took such care in talking to our cousin and finding out what she wanted. Although initially very resistant,

our cousin was very soon really looking forward to her carer's visits.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your lovely review. We do often find potential clients can be resistant to care - it's a big step into the unknown and it can be difficult for some to accept that they would benefit from receiving care and companionship. I am so pleased that we have been able to reassure your cousin and show her that receiving care from Home Instead does not mean relinquishing her independence but developing professional relationships that can enhance and promote this. It is lovely to hear that your cousin looks forward to our caregiver's visits. Thank you for finding us.

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Review from Helen L (Daughter of Client) published on 30 March 2022
Submitted via Website • Report

Overall Experience

I can't rate Home Instead Bromley highly enough. My dad has used their care since Jan 2020, and I have found them extremely kind and always very efficient.
There have been a few occasions when he has needed extra help at short notice, and Home Instead stepped up to do what was necessary. He has mixed

dementia, and all the caregivers are wonderfully patient with him. Home Instead's communication is excellent, and they are very reliable.
I don't live in the UK, so am far from my dad, and it's given me great peace of mind to know that he's being well looked after, especially when I couldn't get over to see him during the pandemic.
I have no hesitation in recommending Home Instead.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for this lovely review. When we first met your dad 2-years ago, he was quite frail having been unwell, and it has been wonderful supporting him and watching him gain strength and confidence even in spite of his sometimes patchy memory. He is a joy to support, and the caregivers love spending time with him - particularly the pub lunches which give them both such enjoyment! We recognise and appreciate the trust that families place in us when they ask us to care for their loved ones, and we know that choosing a care provider is an even greater leap of faith when you live some distance away. I am so pleased that we have been able to look after your dad in a way that makes him happy and also gives you peace of mind. Thank you.

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Review from Brenda R (Sister-in-law of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience

Home Instead has been looking after my brother-in-law for the last 5 and a half years. He has Parkinson's with movement difficulties and some cognitive issues. This was initially for a couple of hours each day providing lunch and doing domestic chores. More recently, however, it has progressed to the

equivalent of 5 visits a day, additionally doing all personal care, administering medication, eye drops etc. Both the client and I have always found the Home Instead carers to be caring, respectful, thoughtful, thorough and exactly what we would hope for.
We have had other carers in the past, but the Home Instead carers and office team go that extra mile, staying until any serious issues are resolved, even if this eats into their own time.
They are trustworthy, reliable and punctual. They are always aware of the need to keep the family advised of any issues and are very good at liaising with us.
I would have no hesitation recommending them to others.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you so much. Your brother is one of our longest-standing clients, and it is lovely to know that we have been able to meet his changing needs over the past 5.5-years and that you and your brother are as happy with Home Instead as you were when you first joined us. We look forward to continuing to work with you both to meet his needs.

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Review from S B (Daughter of Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience

After a few days of social services carers in December, my mother wasn't happy about having carers but seems to have enjoyed the support from the 2 Home Instead carers. They are flexible, pleasant and helpful.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

As a family member of one of our newest clients, I really appreciate you providing a review. Thank you. I am pleased your mum is enjoying the support from her Home Instead caregivers and has found the experience more enjoyable than her experience of care delivered by another provider. As a private service we are able to offer more flexibility as well as unhurried visits. We also honour our promise to provide continuity of care which means that our clients are supported by a very small number of regular caregivers. This, combined with a commitment to match clients and caregivers by personality and/or interests, together with our one-hour minimum call times is part of the winning formula which enables us to deliver great relationship-led care. I'm so pleased your mum is benefitting from the difference between CQC-rated good and outstanding care.

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Review from D B (Husband of Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience

Home Instead have provided us with excellent support over the last four and a half years. As my wife’s health deteriorated, the support has grown and most recently was at the level of 9.30am to 9.30pm, 7 days a week. Throughout the four and a half years, all carers have been professional, warm and friendly

and willing to try whatever my wife (with Parkinson’s – physical and dementia deterioration) would like to do. Until her health sharply deteriorated recently, they have taken my wife out for trips to the shops and local gardening centres, taken her to a Tai Chi class once a week, done gardening with her, puzzles etc. They thus provided her with the social interaction and physical exercise recommended by the NHS. They have also taken care of her medication and personal care needs. These care levels were maintained through two years of Covid restrictions. We have felt that we could relax and trust our carers completely and we thank Home Instead for choosing such able carers tailored to our particular needs.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

What a fantastic 5-star review covering a period of 4.5 years during which time we have adapted to your wife's needs, both cognitive and physical, to ensure that our visits continue to meet her needs and are as fulfilling and enjoyable as possible. We have had lots of great times with your wife, pottering around in the garden, heading out and about in the local area and also supporting her at home. Thank you for inviting us to support your wife and also taking the time to write this review. We really appreciate it.

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Review from Jacqueline H (Daughter of Client) published on 1 February 2022
Submitted via Website • Report

Overall Experience

My mum has been with Home Instead for nearly a year, and Home Instead took great care in placing the right carer with my mum. As a family, we really appreciate the excellent support they provide for my mum. We originally put in the care as companionship and basic help for my mum on the days when I am

not able to visit. She really looks forward to their visits, as her carers are so friendly, cheerful and efficient, and nothing is too much trouble. We have also used their services when we have gone on holiday to ensure my mum has a carer every day, and it gives me such peace of mind to go away knowing that she has a friendly face visiting each day. The office staff are always so helpful too I cannot praise highly enough the service that we have received. Thank you Home Instead.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

This is a wonderful review. Thank you. It's a pleasure supporting your mum and I am so pleased you have found the flexibility of our service to add additional visits as needed to be beneficial and give you peace of mind. We love hearing how much our clients look forward to our Caregivers' visits - we know that delivering outstanding care is not only about providing valuable and necessary practical support but also about building professional but friendly relationships with our clients so that their visits are enjoyable and something to look forward to.

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Review from J J (Daughter of Client) published on 11 January 2022
Submitted via Postal Card • Report

Overall Experience

From the moment Home Instead took on the care of my mum I could see she was in good hands. The caregivers were always kind, considerate and respectful. They made a real effort to get to know Mum know her likes and dislikes and really bonded with her. Home Instead staff were always punctual for visits

and well organised. The office staff were always helpful and supportive. I was very happy that Home Instead cared for my mum and would definitely recommend them.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

What a lovely review, thank you. It was a pleasure supporting your mum for 18 months or so to enable her to remain in her own home, happily and safely, for as long as possible until the decision was made for her to move. We always appreciate our clients' family members and the trust placed in us. When your mum came to us you had taken the step to move from a care provider that wasn't providing the kind of care you wanted for your mum. We know it can be a leap of faith and I'm delighted that you found us and experienced the difference that outstanding care can make to families and clients. Thank you so much for popping in to see us recently with an update on your mum and the lovely plant that is brightening up our office.

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Review from M G (Client) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience

Home Instead have been excellent at providing me with outstanding care. The Caregivers are really good and there isn't anything that they won't do for me. They are just brilliant.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

What lovely feedback. Thank you. We have supported you for 5 years and have been delighted to help you in so many ways over that time. We all look forward to seeing you.

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Review from Joanna B (Daughter of Client) published on 20 September 2021
Submitted via Website • Report

Overall Experience

My father was given excellent care from Home Instead, enabling him to remain living at home safely for as long as possible before moving away from his home town to a care home near family. We, his family, are extremely grateful that his time in the company and care of his beloved wife was extended.

The Home Instead team took time to get to know Dad - and Mum - to ensure his carers were a good fit and I commend the company and the carers for their attention to detail, responsiveness and compassion.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your lovely review. It was a great pleasure supporting your lovely father and we are so happy that we were able to make a difference to your family.

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Review from Margaret F (Client) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience

Home Instead have coped superbly with our varied and often demanding needs. Their staff have all been carefully chosen. They offer kindness, practical help and cheerful companionship which helps to brighten our declining years. I have no hesitation in recommending their services.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your lovely review recognising the commitment of our team and the special working relationship they have with you and your husband. We are so pleased that we have been able to help you both through the highs and lows of the last couple of years.

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Review from J T (Client) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience

I have had over one full year of being supported at home by Home Instead. My medical condition has varied at times so I have had 3 visits a day at times (most of the time) with an overnight carer when needed. Every carer who has come to me has been kind, considerate, thoughtful and willing to do a very

wide variety of tasks around the home and garden. They have made it possible for me to reorganise my house effectively and it is cleaner then it has ever been. Wonderful caring people.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you so much for your review. We certainly have a lot of fun with you, don't we? I especially loved seeing the photographs of the private black cab tour of the London Christmas lights that we organised for you during lockdown which was a magical evening. Also, your small team of CAREGivers love hearing all the stories from your interesting life and, when you feel up to it, listening to you play the piano is a real treat. We look forward to many more fun visits.

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Review from Louise B (Daughter of Client) published on 10 March 2021
Submitted via Website • Report

Overall Experience

I do not know how we would have managed without The Home Instead team. My brother and I live overseas, coupled with the pandemic travel restrictions, which has meant finding reliable, quality care was even more essential for our parents as they wished to continue to live independently whilst developing

some support needs. The first call I made to the team was friendly, helpful and reassuring that Home Instead could meet our specific asks. From then on, Mum and Dad’s assigned carer was consistently reliable, kind, knowledgeable, friendly, funny, patient and caring. Mum and Dad have been known to be a tough crowd with unfamiliar people, however, their carer rapidly built their trust and friendship and they looked forward to her visits. Sadly, our father passed away recently - the support that Mum's carer has provided to Mum during this time has been incredible, absolutely above and beyond expectations, including brilliant communication with us. Thank you for all you do, you are magic!

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for posting this wonderful review which I have shared with your mum's CAREGiver. We really enjoyed watching your parents adapt to the care and were pleased that they adjusted quickly and began to look forward to it. Your dad's recent death was very sad and it has been a privilege to support your mum during such a sad time and help her to adjust to life without him.

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Review from Siobhan M (Daughter of Client) published on 11 December 2020
Submitted via Website • Report

Overall Experience

We approached Home Instead for support with my mother's basic care needs. However, we saw incredible improvements in her health and general wellbeing immediately. The team of carers were professional but went above and beyond bringing a lot of fun and joy into my mother's life at a time when isolation

has such a negative impact. Mum looks forward to each session. We are delighted with her progress.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your lovely review and also for giving us the opportunity to support your mother. The three CAREGivers who support her are really enjoying getting to know her and we are all so pleased that there has been such an improvement in her health and general wellbeing already. We look forward to seeing further progress and getting to know her better over the coming months.

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Review from Belinda L (Daughter of Client) published on 6 November 2020
Submitted via Website • Report

Overall Experience

Home Instead have been providing caregivers for my mum since the summer. Since first speaking to the director of the company when I made my initial enquiry, to the support provided by the administrative team and most importantly our experience of the caregivers themselves, we have only positive things

to say. All that she promised has been delivered; the caregivers' timekeeping is faultless and never once has a visit been rushed, quite the opposite on more than one occasion. There has been consistency with who has been nominated to provide care to Mum and on the odd occasion, where due to unplanned for circumstances, a change has been necessary which has been effectively handled. All the caregivers we have encountered have been incredibly kind, helpful, respectful and thoughtful towards Mum, sometimes taking her out for appointments or just to the cafe for lunch. I wouldn't' hesitate to recommend Home Instead and Mum has been very happy with her 'ladies' and looks forward to their visits.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your lovely review. It has been a pleasure supporting your mum and working together with you to provide the best help for her at a tricky time.

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Review from Sarah (Daughter of Client) published on 23 October 2020
Submitted via Website • Report

Overall Experience

We have not been with Home Instead for very long, but are already really impressed with the level of care and commitment to ensuring our mother is well looked after. This was clearly demonstrated when she became ill recently. Home Instead were fantastic, they dealt with the situation perfectly in a

no-fuss manner, and kept us fully informed the whole time. This was a great relief for us as both my sister and I live abroad and cannot get home right now due to the COVID-19 restrictions. Knowing that Mum is in such good hands is a real comfort for us. Thank you Home Instead, we are truly very grateful for everything you have done.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your lovely review. It is a pleasure to support your Mother and we are so pleased that we are able to offer you reassurance while COVID-19 keeps you away.

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Review from Linda B (Daughter of Client) published on 4 June 2020
Submitted via Website • Report

Overall Experience

The Home Instead Bromley team care for my 85-year-old father. The service is thoughtful, caring, and tailored to his individual needs. They are all kind, reliable, punctual, and professional. My Dad really enjoys his showers and chats. It gives him a boost and stimulates his mind. I recommend Home Instead

Bromley without hesitation.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you so much for this really kind review. Your Dad is one of our newer clients and we have really enjoyed getting to know him and work with you both to provide him with companionship and support with his personal care needs. Thank you for choosing us.

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Review from F L (Daughter of Client) published on 7 May 2020
Submitted via Website • Report

Overall Experience

We can’t praise Home Instead highly enough. The care they provide is kind, sensitive and reliable, and all members of staff, the carers and the administrators are thoughtful and utterly professional. My mother is very happy with the service they provide her. During this time of lockdown, the office

has kept us fully informed of the measures they are taking to protect clients and staff, and despite the additional pressures they haven’t needed to make changes to the care they provide to my mother. We would recommend them wholeheartedly.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your lovely review of the service we provide to your mother. She is a lovely lady and I know the CAREGivers who support her thoroughly enjoy their visits with her. Over the time that we have supported your mum, we have been pleased to alter and increase her care as her needs have changed and I'm so pleased the service meets her needs and expectations. We are very proud of our CAREGivers and our collective response to the challenges of lockdown which have meant that clients' care has been impacted as little as possible.

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Review from Tracy S (Son of Client) published on 7 May 2020
Submitted via Website • Report

Overall Experience

The team care for my 92-year-old father as if he were a member of their family. He loves his visits from his carer and the conversations they have about gardening and cake. Thank you so much for helping put my mind at rest.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you for your lovely review. We have been supporting your dad for 6 years now and he is a much-loved member of our Home Instead community, not least because he attends all our social events and spoils us with gifts of chocolate and delicious fresh produce from his garden! We so admire his independence and sense of adventure.

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Review from Caroline K (Daughter of Client) published on 7 May 2020
Submitted via Website • Report

Overall Experience

I'm writing this review in the midst of the coronavirus lockdown and unfortunately, I'm locked down in a different country from my 99-yr-old mother. So it is a huge comfort and relief to know that, despite all the problems that the virus has thrown up, mum's wonderful carers and the amazing organisation

in the office have come up trumps and mum's care is continuing to be first class. Understandably, mum has a slightly greater variety of caregivers than normal because of self-isolation rules but somehow the carers remain punctual and as hard-working and kind as ever. Despite their own nervousness about the virus they still manage to alleviate mum's anxieties and leave her in a more positive frame of mind - a tricky thing to achieve in the early days of the virus. So, it seems that no matter what life throws at these great caregivers and their office helpers, they all adapt and cope wonderfully well which goes to provide this excellent service. Thank you all.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Thank you so much for your kind comments. We are so fortunate to have such an incredible team of CAREGivers working for us. They are recruited based on their values and attitude and then they are trained and supported to provide care the Home Instead way which, as you have experienced over the last 6 years, is consistently of outstanding quality. Our CAREGivers are motivated to do a wonderful job because they build up such strong relationships with our lovely clients and really care about doing the best they can for them and they are used to adapting as client's needs or circumstances change, including the current pandemic.

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Review from Martin D (Son of Client) published on 30 April 2020
Submitted via Website • Report

Overall Experience

I write on behalf of my mother who has enjoyed the support of the Home Instead team for several years. During that time we have seen her become more frail as she approaches her 100th birthday. I choose to use March as my reference date because it includes the Coronavirus outbreak. Her care has not lessened

and whilst she was fearful that it would, the carers have stepped up to offer bespoke support that was built around her wishes and their observed needs. We are extremely fortunate to be able to rely on this service since I live in USA and my brother in Venice Italy. We are always advised by email of mandated changes to regimens and by telephone if concerns are raised by individual carers. The management team are professional and effective.
I have been a registered manager for CQC of three dental practices and fully appreciate every aspect of the care plan that is devised, implemented and monitored with my mother and ourselves. I recommend this organisation without reservation.

Reply from Karina Brown, Director at Home Instead Bromley, Chislehurst & Orpington

Wow, thank you for such a fantastic review, it means a lot. We have been supporting your mother for four years now and over that time have got to know her very well and are all very fond of her. We have always admired her outlook on life, particularly given her age and have learned much from her, including the fact that it is virtually impossible to beat her at a particular board game. We really enjoy our visits to her. She has always been a great supporter of our events and until recently was attending our Love to Move exercise class every week. We are grateful to you and your brother for the trust you have placed in us in looking after your mother.

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Home Instead Bromley, Chislehurst & Orpington

Care Provided by Home Instead Bromley, Chislehurst & Orpington

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