Aspire Care Support Services

Unit 34-36, Woodside Business Park, Birkenhead CH41 1EL
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8.0 8 Reviews
  • Aspire Care Support Services, Birkenhead
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Care Provided by Aspire Care Support Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Aspire Care Support Services Ltd
  • Person in charge
  • Cathi O'Connor (Manager)
Are you the Owner/Manager of Aspire Care Support Services? View your Advertising Options

Aspire Care Support Services Reviews (8)

8.0

Aspire Care Support Services has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Aspire Care Support Services has 8 reviews.

Overall Experience

  • 7
  • 1
  • 0
  • 0
  • 0

Date Published

8
1
1
1
7

Review from Jenny E (Daughter of Client) published on 25 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Aspire have been providing Care for my father for over a year now and have gone above a beyond in their help for my dad.
The team truly care about him and treat him with compassion, dignity and humour. they have been able to meet his needs including peg feeds.
They have worked longer hours at short
notice to enable him to come home from a hospital stay sooner and have enabled him to stay in his home much longer than anticipated.
I highly recommend them .

Reply from Cathi O Connor, Owner at Aspire Care Support Services

Hi Jenny,Thank you for your review. It is both a pleasure and a privilege to support your Dad at home. We are so pleased that we are able to work with you as a family to tailor the support to meet Dads needs and hope that we can continue to keep him in his own home for as long as possible.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mary H (Wife of Client) published on 11 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During my husband’s illness, the carers attended to provide personal care four times each day. They treated him with dignity and respect. Over the time we needed the service we got to know them quite well and they became almost part of our family. Without their support, we could not have managed.

Reply from Cathi O'Connor, Owner at Aspire Care Support Services

Thank you for your review, Mary. It was a pleasure and an honour to provide support for your husband. We hope you and your family are keeping well.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Pam F (Daughter of Client) published on 27 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Aspire provided support for my mum before she went into a nursing home. We had 2 regular support workers who were brilliant with mum. They took time to get to know her and made sure that the care that they provided was always suitable for her. They took their time and mum never felt rushed even though
she can be a little slow at times. The staff were always on time and if on the odd occasion they were running late, we were always informed. Nothing was too much bother for the support workers or the staff in the office and they always went out of their way to make sure that they met our requirements. I would not hesitate to recommend Aspire to anyone.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Linda D (Daughter of Client) published on 20 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Aspire Care Support Services gave my Dad on his last days before he passed away was extremely excellent, he had never looked so more relaxed, clean and comfy. On the day he passed away Aspire came in changed his bedding, his pyjamas, bathed him, did his hair and even put aftershave on him which
they did every day. He looked ever so comfy and later that day sadly he said goodbye to this world, we felt so much better and still talk about it to this day how beautiful he looked. Thanks to those girls that came out, I was worried because my dad had a temperature, those lovely girls had already signed out but stayed with us to make sure we were ok upon them leaving. We can't thank Aspire enough for all they did. I would recommend 100 per cent. I can't thank all the nursing staff enough who attended and looked after my dad.

Reply from Cathi O'Connor, Director at Aspire Care Support Services

Thank you for such a lovely review. We are so pleased that the staff were able to support you all as a family and made a difference to you all at a very difficult time. Our thoughts are with your family at this very sad time xx.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Robert C (Husband of Client) published on 15 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Aspire provide and excellent service. My wife has a dedicated carer and able deputy on her days off. Staff arrive largely on time (phone me if delayed) are well presented and polite. They are caring and dedicated to their work. The principal herself has substituted occasionally so is a very hands on
person. My wife who has Alzheimer's appreciates the care which is paid for by the council with a personal top-up amount from myself.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Y M (Daughter of Client) published on 15 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally staff are excellent. They are pleasant, professional and show appropriate care for my mother. Issues are sometimes with communication, and short notice change of staff. Overall though the management is sound.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Karen (Client) published on 24 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Aspire Care Support Agency has been able to match suitable carers for my daughter since she started receiving support from them 2 years ago. I am also able to contact them at all times and they have been able to answer any queries raised. I would not hesitate to recommend the agency to anyone
else.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kas531 (Daughter of Client) published on 15 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we researched care agencies earlier this year, when it became evident that Dad needed some support to live independently. We interviewed different agencies, but it was clear that Aspire were the only agency that would be able to guarantee Dad's health and well being in a way that we as a
family, felt confident. Dad has three carer's and they are punctual, in fact, the neighbours have said that they can, 'set their clocks' by the arrival of the ladies. The carer's are identified from Dad's preferences as to the personality traits and characteristics that he feels comfortable with, to enable Dad to develop a rapport. With them. All three carer's bring different qualities which is great and this is reflected in how well Dad looks and feels. Dad thoroughly enjoys their visits, as one of the benefits that the carer's bring, is 'companionship.' Knowing that Dad has such professional, kind and caring staff, that take such good care and look after him so well when he is on his own, gives us peace of mind and reassurance that if their was a problem we would know immediately. We feel totally at ease leaving Dad in the, 'more than capable hands' of the Aspire team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Aspire Care Support Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Aspire Care Support Services is calculated as follows: ( (5 Excellents x 5) ) ÷ 5 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Aspire Care Support Services is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Aspire Care Support Services

What Type of Services does Aspire Care Support Services offer?

Aspire Care Support Services offers Home Care.

How many Carers does Aspire Care Support Services employ?

Aspire Care Support Services employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Aspire Care Support Services to verify any information. View our terms and conditions. Aspire Care Support Services has a Basic Service – more info.