Right at Home (Ealing, Hounslow, Hammersmith & Fulham)

Suite 309, 3rd Floor, Qwest, 1110 Great West Road, Brentford TW8 0GP
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9.8 37 Reviews
  • Right at Home (Ealing, Hounslow, Hammersmith & Fulham), Brentford
Right at Home (Ealing, Hounslow, Hammersmith & Fulham) offer help in the home for service users who have a variety of care and personal needs. Home carers provide a range of services from personal care to medicine administration and carers also offer companionship for people who might be living alone.

Whether it is long term care or short respite care, Right at Home will be able to provide a service to match a service users needs.

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Care Provided by Right at Home (Ealing, Hounslow, Hammersmith & Fulham)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Halina Caswell (Manager)

Funding & Fees Guide for Right at Home (Ealing, Hounslow, Hammersmith & Fulham)

  • Prices

  • Hourly Care: £24/Hour - £33/Hour
    Live-in Care: £1,400 - £2,016 per week

  • As per the assessment and dependency/Complexity of the care

Right at Home (Ealing, Hounslow, Hammersmith & Fulham) Reviews (37)

Total of 37, showing 1-20
9.8

Right at Home (Ealing, Hounslow, Hammersmith & Fulham) has a Review Score of 9.8 (9.779) out of 10, based on 8 reviews in the last 2 years. Over all time Right at Home (Ealing, Hounslow, Hammersmith & Fulham) has 37 reviews.

Overall Experience

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Date Published

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Review from N P (Son of Client) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a great experience with Right at Home Ealing and Hounslow, who supported me in looking after my mother with some help she needed for a few weeks. The care staff were very friendly and the whole process from start to end was handled with care and good attention to what I had asked for. Will be calling
upon their services again.

Reply from Sanjay Vadhera, Director at Right at Home (Ealing, Hounslow, Hammersmith & Fulham)

Thank you so much for taking the time to write this beautiful review. Your mum was incredibly kind to our team and it was a real honour and a privilege to support her and maintain her independence at home. We wish all the family the very best of wishes and we will always be very happy to help in the future.


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Review from V B (Nephew of Client) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, friendly, knowledgeable, and diligent. A lot to ask but the director and his team have been brilliant in providing the best of care for our loved ones. I'd recommend their services as they are transparent, collaborative in their approach and you feel safe with them.

Reply from Sanjay Vadhera, Director at Right at Home (Ealing, Hounslow, Hammersmith & Fulham)

Hello VB, your uncle was an amazing person. I know what the family had to go through and I am so happy we could be part of your family and care for your uncle at a time of need. It was our pleasure and thank you for your kind words. Means a lot to us.


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Review from Catherine S (Daughter of Client) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has had 24-hour live-in care for six months since suffering from a hip operation and losing confidence in managing on his own. The carer organised for him has been excellent in all ways. She feeds him well and he has put on weight as he needs, he has regular help with showers, overnight issues,
hospital and doctor appointments. She checks he is taking his medication and his communication skills are excellent. Above all, she has been good company and relates well to him.

Reply from Sanjay Vadhera, Director at Right at Home (Ealing, Hounslow, Hammersmith & Fulham)

It has been a pleasure looking after your father. All our carers go the extra mile to ensure your loved ones are comfortable and they receive the very best care. We treat all our clients as we would like our family members to be looked after. Thank you for your kind words.


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Review from Rahul F (Son of Client) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An incredibly friendly office with dedicated caregivers focused on providing the highest quality of care possible. A wonderfully run care company that does things the right way. I would look no further than Right At Home Ealing, Hounslow, Hammersmith and Fulham.

Reply from Sanjay Vadhera, Director at Right at Home (Ealing, Hounslow, Hammersmith & Fulham)

We are happy that you are experiencing care with us. Many thanks for the lovely words.


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Review from R S (Daughter-in-law of Client) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wanted to express our sincere gratitude for the exceptional care and service provided to my mother-in-law. Your team's professionalism, empathy, and dedication made a significant difference in her life. From the compassionate carers to the efficient administrative staff, everyone involved went above
and beyond to ensure her well-being. Thanks to your organisation, my mother-in-law received the highest quality of care, maintaining her dignity and independence. We are immensely grateful for your outstanding service and would wholeheartedly recommend your organisation to others in need.

Reply from Sanjay Vadhera, Director at Right at Home (Ealing, Hounslow, Hammersmith & Fulham)

Thank you for your kind words. We are always pushing the boundaries for providing care. Our well-trained, professional staff have your mother-in-law and your family in mind when going the extra mile. We tailor the care according to the needs of you and your family.


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Review from Kate S (Daughter of Client) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was finding it difficult to continue helping my father, who is in his eighties and who has dementia, to remain independent in his home on my own, and having such wonderful and kind carers come to support him has made a huge difference. Everyone has been so incredibly helpful and efficient in setting-up
and delivering support for him, and communication with me has been faultless. In addition to the actual care that is provided, I felt that real consideration was given as to which carers would be suitable from a personality perspective, and this allows my father to benefit from a companionship aspect too. I particularly like the fact that my father was introduced to each of the carers who go to support him by the manager, and that he will always know the person who comes to provide his care.

Reply from Sanjay Vadhera, Director at Right at Home (Ealing, Hounslow, Hammersmith & Fulham)

Kate it is always difficult when our parents are impacted with dementia, we at Right at Home consciously make that positive difference in our loved ones' lives. Furthermore, it is just as important to ensure that we provide you with support as and when required.


We really appreciate your positive comments and we will continue to provide a great service to all of our clients, a service they deserve.


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Review from M F (Sister of Client) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using this agency RAH for years, they cared for my mum until she died in 2020 and they still continue to help me care for my sister whom has learning disabilities and lives with me and my daughter. I find them always to be reliable, professional and a very well run agency. They also provide
live in respite for my sister when I take my 10 yr daughter on holiday. The manager Halina always does her best to ensure I have a carer named Ivone whom my sister knows well, she is amazing, I can go away and completely relax knowing my sister is in great hands. I completely trust this agency in charge of care for my sister above all other options I have. I can honestly say if all carers were as good as this agency provides a lot of people relying on carers would be happy and content in their own home. I have tried other agencies before I came across this one, and they have never given me the reason to seek another care agency. 100% recommend.

Reply from Sanjay Vadhera, Director at Right at Home (Ealing, Hounslow, Hammersmith & Fulham)

Thank you so much for your kind words. We have an absolutely awesome team that go the extra mile to make your loved ones feel special and for you to feel that your family is being taken care of with respect.


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Review from Sue C (Friend of Client) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is happy with her care because it enables her to remain in her own home, which is her wish. The carer is friendly, punctual, helpful and understanding of my friend's mild dementia. The agency staff are very supportive of her, especially if I am away and she needs medical attention, staying
with her into the early hours when an ambulance had to be called on one occasion. They also keep me informed of any problems they may encounter on their visits and discuss the best course of action to help her. I am confident if I go away, I have left her in safe hands and that on a daily basis; they have her care and best interests at heart.

Reply from Sanjay Vadhera, Director at Right at Home (Ealing, Hounslow, Hammersmith & Fulham)

Thank you for taking the time to review our services and team. We are dedicated to delivering the best support possible, and your feedback reinforces that commitment. Our team's effort is key to this, and we appreciate your recognition. Your feedback cements our drive for excellence.


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Review from J M (Goddaughter of Client) published on 10 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I literally cannot fault the care being given to my godmother (dementia). Right at Home has carefully selected the right carers for her personality and great attention is paid to the consistency in that. All visits are punctual, the carers are interested and engaging and will go the extra mile. From
the manager to the office staff at Right at Home, I cannot fault the communication and desire to assist on any matter and are always on call. A very lucky find and cannot recommend highly enough.

Reply from Shahzad Akhtar, Managing Director at Right at Home (Ealing, Hounslow, Hammersmith & Fulham)

Thank you for your kind words, we enjoy supporting your godmother.


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Review from J H (Daughter of Client) published on 10 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely happy with the care and support my parents have received from Right at Home. The carers have been well chosen to meet the individual needs of the client(s), especially those that have challenging dementia behaviour like my parents. All the carers were respectful, patient and understanding
and have shown nothing but warmth, compassion, empathy and care. Liaising with the care manager, the care coordinator and the finance team has always been very friendly and professional and nothing has ever been too much trouble even at short notice. So glad we found RAH as it has given us peace of mind to know that our parents are in safe and excellent care.

Reply from Shahzad Akhtar, Managing Director at Right at Home (Ealing, Hounslow, Hammersmith & Fulham)

thank you for your kind words, we enjoy supporting your parents.


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Review from Paula S (Client) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Punctual visits by accomplished caregivers.

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Review from Lisa B (Daughter of Client) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have lovely carers for dad. We have the same carer during the week and another one at the weekend. They help with medication, meals, and some housekeeping duties. The carers are very kind and have been a great support for dad as he has been through a difficult time recently. The carers let me know
if there is anything concerning them about Dad so that I can take prompt action. The office staff are very flexible and will do their best to accommodate any changes to the schedule. I don't live near my dad so it's important for me to know that he is seeing someone who has his best interests at heart every day. I would definitely recommend Right at Home.

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Review from Marilyn D (Daughter of Client) published on 15 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home has been a saviour for me in keeping my elderly mother in her own home. The staff are so kind, trustworthy, and patient with my mother. They try and keep the same carers visiting and this gives Mum continuity in her needs and makes her feel happy and contented. They carry out their caring
tasks without any fuss and often take Mum for nice walks to keep up her mobility.
I find this service very reliable and well organised. The office staff are always on call if need be and are very pleasant at all times.
Mum and I are very happy with this service and feel we were very lucky to find Right at Home.

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Review from Cathy H (Daughter of Client) published on 27 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't fault Right at Home. They always go the extra mile to ensure my mother is comfortable and safe in her home. I would have no hesitation in recommending them. Your loved one would be in safe hands.

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Review from Richard Y (Son of Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Right at Home (Ealing) for home care for my mum for several years and we are very impressed with the service provided. The carers look after her extremely well, the communication between them and us is very good. They take great care to think about Mum's wellbeing and are always willing
to go the extra mile. We have recommended Right at Home to other friends who were looking for a local care provider.

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Review from Christine W (Client) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received the best care possible from my carer. She showered me and helps me wash. She gets all the things she can from the supermarket nearby for me. She is kind and listens to me if I have anything that bothers me. She doe my washing (clothes etc) because I cannot manage to myself (getting to
the washing machine). I cannot balance well - I wear a catheter, so she mops the floor for me. She also advises me on what to eat and drink.

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Review from Susannah F (Sister of Client) published on 5 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home provide daily help to my sister who is in her 80s, physically fragile and has a compromised memory. Their competent, warm hearted and consistent helpers have enabled her to live alone in her own home and have given her family and friends the fullest confidence that the everyday practicalities
of her life are taken care of. Right at Home are meticulous and sympathetic in their communication with myself and we have the fullest confidence in their disciplined approach to handling the Coronavirus protocols around visiting a household. Their office staff are informed, responsive and always friendly.

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Review from Penny C (Daughter of Client) published on 26 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Right at Home Ealing for something like 3 years now and I cannot fault them. They have been exceptionally caring, kind, helpful and I don’t know what we would have done without them in these difficult times of the Covid-19 virus. When the lockdown started, I was unable to order
online food shopping for my father and Right at Home stepped in and dealt with these difficulties by doing his food shop as well as the normal care that they provide.
The carers are simply wonderful – every single one of them. They really do have kind hearts and they go out of their way to ensure my father is well looked after. The office staff are efficient, friendly and accommodating, just like the carers.
As always, they have been extremely helpful for our family and we could not have coped without them in these strange times.
I cannot recommend them highly enough. We are 100% happy with them. They truly are a great company to work with.

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Review from Paul G (Son of Client) published on 14 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Right at Home to be a very caring and professional organisation. They have looked after my mother for over a year, once a day to three times a day on occasions. Nothing is too difficult for them and I have complete confidence in their service. The carers have all been lovely and caring
to my Mother. I had had a bad experience in the past with another care company and it is nice to know that there are companies like Right at Home in the care industry who can achieve the standard required.

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Review from Christine M (Daughter of Client) published on 21 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first home visit, I have found Right at Home to be very professional and efficient. The level of care provided is very high and all of the staff are very caring, reliable and friendly. I would be happy to recommend this organisation to anyone in need of care at home.

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Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Right at Home (Ealing, Hounslow, Hammersmith & Fulham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.979 for Right at Home (Ealing, Hounslow, Hammersmith & Fulham) is calculated as follows: ( (47 Excellents x 5) + (1 Goods x 4) ) ÷ 48 Ratings = 4.979

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Ealing, Hounslow, Hammersmith & Fulham) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (11)

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Frequently Asked Questions about Right at Home (Ealing, Hounslow, Hammersmith & Fulham)

What Type of Services does Right at Home (Ealing, Hounslow, Hammersmith & Fulham) offer?

Right at Home (Ealing, Hounslow, Hammersmith & Fulham) offers Home Care.

How many Carers does Right at Home (Ealing, Hounslow, Hammersmith & Fulham) employ?

Right at Home (Ealing, Hounslow, Hammersmith & Fulham) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Ealing, Hounslow, Hammersmith & Fulham) to verify any information. View our terms and conditions. Right at Home (Ealing, Hounslow, Hammersmith & Fulham) has a Platinum Service – more info.