Right at Home (Ealing, Hounslow, Hammersmith & Fulham)

Suite 309, 3rd Floor, Qwest, 1110 Great West Road, Brentford TW8 0GP
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9.8 37 Reviews
  • Right at Home (Ealing, Hounslow, Hammersmith & Fulham), Brentford
Right at Home (Ealing, Hounslow, Hammersmith & Fulham) offer help in the home for service users who have a variety of care and personal needs. Home carers provide a range of services from personal care to medicine administration and carers also offer companionship for people who might be living alone.

Whether it is long term care or short respite care, Right at Home will be able to provide a service to match a service users needs.

Show Right at Home (Ealing, Hounslow, Hammersmith & Fulham) on the Map

Care Provided by Right at Home (Ealing, Hounslow, Hammersmith & Fulham)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Halina Caswell (Manager)

Funding & Fees Guide for Right at Home (Ealing, Hounslow, Hammersmith & Fulham)

  • Prices

  • Hourly Care: £24/Hour - £33/Hour
    Live-in Care: £1,400 - £2,016 per week

  • As per the assessment and dependency/Complexity of the care

Right at Home (Ealing, Hounslow, Hammersmith & Fulham) Reviews (37)

Total of 37, showing 21-37
9.8

Right at Home (Ealing, Hounslow, Hammersmith & Fulham) has a Review Score of 9.8 (9.779) out of 10, based on 8 reviews in the last 2 years. Over all time Right at Home (Ealing, Hounslow, Hammersmith & Fulham) has 37 reviews.

Overall Experience

  • 34
  • 3
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Date Published

37
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5
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29

Review from Lynette C (Niece of Client) published on 13 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer provided for my Auntie by Right at Home (Ealing, Hounslow, Hammersmith & Fulham) was excellent and went far beyond just doing her job. Very impressed and would recommend.

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Review from Natasha S (Client) published on 24 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am a service user and have found Right at Home to be a very responsive care company from booking the initial consultancy to my carer starting a day later as I was desperate. My carer has been amazing, she attends day in day out no matter what they are also very dependable with good communication if
required. I am very happy with them overall.

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Review from Mike R (Son of Client) published on 19 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This agency set up our package with impressive professionalism and has since then been cheerfully caring, patient, flexible and helpful in every way. This was apparent from the off and other agencies didn't come close to their high standards.
They train their care staff well. This is clearly a 'can
do' organisation and are quietly confident in their ability to handle emergencies. The carers encourage their clients to do as much for themselves as they can without taking over. Timekeeping is also excellent.
If the regular carers are unavailable, the managers step in and cover the shift. Everyone we've met is a star performer.

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Review from Janet A (Daughter of Client) published on 13 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dads carers are all cheerful, friendly, supportive, efficient and always on time. We get plenty of warning if there's a change in carer due to holidays etc and the office is always easy to contact if I have any queries.

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Review from Lisa B (Daughter of Client) published on 30 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my Mum (89) came out of hospital (Jan '18) my Dad (also 89) needed help to care for her. Mum and I met the manager who chose a very experienced Carer who would be able to help my Mum in a way that suited both Mum and Dad.
It is now January 2019. The Carer has been brilliant. She comes 5 mornings
a week. Since the Carer has been with us my Mum’s health has improved so much that she has been discharged from the two hospitals that she was attending as well as the Dietician.
I do not live near my parents and so I am completely reliant on the Carer to help Mum with personal hygiene, eating healthily, medication and some housekeeping duties. The Carer is so kind and helpful. She keeps me updated with the situation at home. She lets me know how Mum is and if I need to order anything for my parents or the house.
I have found the Office very good to deal with. They respond to phone calls and e-mails promptly. They are well organised and efficient.

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Review from Susan (Daughter of Client) published on 21 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The lady that helps with mum goes above and beyond her duties. She treats her like a person, not 'a job'. She is thoughtful, punctual, reliable, intelligent and has common sense, things that have been lacking with other firms we've used in the past. We have not yet had a holiday stand-in, so cannot
comment on other staff. The admin is organised and communicative, the management deal with any queries promptly. Again thoughtful, even sending mum a birthday card! This firm has taken so much stress off of us.

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Review from Stephen K (Client) assisted by family/friend published on 7 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care is good they look after me well.


They are always there if I need any help. Would recommend them to all.


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Review from Shelley B (Client) published on 15 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Carers at right at home are really polite, professional, punctual and proficient. They're not just Carers the ladies actually care. I give this agency 100% top star rating. The management are really professional and do their upmost to accommodate all our additional requirements. (Changing care times
to allow for hospital appointments and arranging escorts etc...)

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Review from Sita J (Daughter of Client) published on 15 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been totally immobilised and was left at the mercy of others to assist in her everyday functions. This is why her care and support was so important and critical to counteract the emotional factors of her well being. The Care Team were absolutely wonderful! The professional ladies who
came in to take care of her needs had so much patience and love for their job, whilst being efficient, they were respectful of her dignity and feelings.
During my visits, I watched in awe as to the care team's manner of being so tentative towards my mother as it made me realize that even I, being her daughter, could not have done a better job!
It takes a special kind of person to be part of a team that cares for our loved ones... the ladies went above and beyond in their duties of care - so important for the patient to experience at this stage of their lives.


Thank you to the Care Team of Right at Home! You are truly an inspiration to the relatives of our dear and loved ones!!


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Review from Aran R (Son of Client) published on 13 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and friendly carers. Dad has no complaints and is very content to be looked after by all of your staff. His overall appearance and cleanliness has improved too. This amount of care is taking some of the strain away from me. In all, no complaints at all.

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Review from Greg (Wife of Client) published on 28 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home is by far the best care agency we have used. When you have carers coming in every day, the two most important things are having regular carers who know our needs and build a relationship with us, and having those carers arrive on time. The carers have built an excellent relationships with
the whole family, especially with my husband. They always arrive on time and if they are running late, will always inform us. Right at Home has been flexible and accommodating with any changes to care and schedule that we have requested. Thank you !!

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Review from Joan (Client) published on 20 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thoroughly satisfied with everything, which has been a great help to me.

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Review from Julia H (Client) assisted by family/friend published on 20 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good on time keeping. I have had no reason to complain. Excellent service from carers.

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Review from Brenda (Daughter of Client) published on 11 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother always looked forward to the care workers coming in. She said they always wanted to help her even when sometimes she was very forgetful. As the carers know this they were so patient with mum and she spoke very highly of them. I knew that if a problem was to arise they would get in touch with
me, let me know. Very satisfied with the care given.

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Review from Isalbir Kaur C (Daughter of Client) published on 10 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like this agency very much for my mum. They are good with my mum. Excellent carers.

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Review from Sian D (Daughter of Client) published on 10 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to live with me in September 2015 following a life changing stroke and two unhappy years in a nursing home. This was the only option we felt that was best suited to mum and had task drive to poor care previously provided by another home. From the first day Right at Home carers/staff arrived,
they were punctual, polite and efficient. More importantly they reassured us the daughters, that we would manage and they reassured mum with kindness, humour, interest and time. They did not take long to get to know mum, her way and ours, and were never judgemental. They will always go the extra mile. This applies to the people who come to assist mum with her primary care needs, as well as the office staff. Right at Home do just that, make you feel right at home. They are supportive and not intrusive. After just over six months, they seem like friends who really are there to help. Priceless! Wonderful!

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Review from Maxine (Sister of Client) published on 10 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Right at Home for my handicap sister since July 2014, then when my mother needed carers after a fall so I got Right at Home to care for her too. The carers are very good and show both my girls a lot of kindness. The office staff are excellent as well, and have no problems sending carers
to my home address when they come and stay with me.I would highly recommend this agency and would never change the agency. They make my life a lot easier as I have a three year old daughter as well. Both mum and my sister feel the same.

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Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Right at Home (Ealing, Hounslow, Hammersmith & Fulham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.979 for Right at Home (Ealing, Hounslow, Hammersmith & Fulham) is calculated as follows: ( (47 Excellents x 5) + (1 Goods x 4) ) ÷ 48 Ratings = 4.979

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Ealing, Hounslow, Hammersmith & Fulham) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (11)

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