Alina Homecare Rustington

14 Ash Lane, Rustington, Littlehampton BN16 3BZ
Submit a Review
9.9 25 Reviews
  • Alina Homecare Rustington, Littlehampton
Alina Homecare Rustington is a high-quality home care provider that operates within the Rustington and nearby areas.

The branch is located in the heart of the town, in Ash Lane, and the manager has a vast amount of experience delivering person-centred homecare and live-in care to clients.

Respite care, complex care and disability care are also available.

Other locations that carers can travel to include Aldwick, Angmering, Arundel, Barnham, Clapham, Clymping, East Preston, Ferring, Ford Village, Littlehampton, Middleton, Patching, Rustington & Yapton.

Staff are selected for their empathy skills and for their past care experience. They are then heavily vetted with DBS checks and then by being fully reference checked. Once selected they are then given extensive training.

Good communication is a vital part of care packages, with individuals and relatives being kept up to date about major care decisions.

The dignity and respect of individuals are of paramount importance.

Show Alina Homecare Rustington on the Map

Care Provided by Alina Homecare Rustington

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Gary Till (Branch Manager)

Funding & Fees Guide for Alina Homecare Rustington

  • Prices

  • £32.55 per hour

  • We pride ourselves on providing excellent quality Home Care at competitive prices.
    The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
    Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
    We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
    We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
    Your home. Your care. Your choice.

Alina Homecare Rustington Reviews (25)

Total of 25, showing 21-25
9.9

Alina Homecare Rustington has a Review Score of 9.9 (9.868) out of 10, based on 13 reviews in the last 2 years. Over all time Alina Homecare Rustington has 25 reviews.

Overall Experience

  • 21
  • 4
  • 0
  • 0
  • 0

Date Published

25
2
6
13
12

Review from S P (Daughter of Client) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have had Alina Homecare Rustington assist my mother for just over a year. I have found them to be very reliable and punctual on timings. Always treated my mother with dignity and care. Medication always given, food prepared and given or left within easy reach if she didn't feel like eating. Plenty of
drinks left within reach. They or the office would contact me if there was any problem. My mother is now going into 24hr care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J S (Wife of Client) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are polite and maintain my husband's dignity at all times. They recognise his needs and maintain a cheerful and professional manner when providing care.
My husband values continuity of care with regular members of staff.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John M (Client) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are a very professional and very well mannered and polite company and very good carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Wendy J (Daughter of Client) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare have looked after my mother for around 5 years now and I can honestly say during that period they have gone out of their way to help mum and provide kind and considerate care at home. Also going out of their way when mum started to wander, looking for her and even taking her home and
even into their office for a cup of tea. Mum began to get very confused and would constantly phone Alina - out of hours too, but they were never bothered and said to me 'don't worry, we are happy to speak to her, at least we know she is at home and safe'.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Tracey K (Client) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the carers to be friendly, polite, punctual and trustworthy. I also found the manager to be very easy to get on with. I am a disabled lady and I like the fact that most of my carers have experience with working with disabled clients.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.868)

Overview of Review Score

The Review Score of 9.9 (9.868) out of 10 for Alina Homecare Rustington is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.868 for Alina Homecare Rustington is calculated as follows: ( (68 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 76 Ratings = 4.868

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Rustington is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Gary

Gary

Job Title: Branch Manager

Joined: 2023

Branch Manager Gary leads a team with many years of experience delivering personalised Home and Live-in Care to this beautiful area. They are in the centre of town, so we encourage you to pop in and have a chat or get in touch by phone or email.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Rustington to verify any information. View our terms and conditions. Alina Homecare Rustington has a Platinum Service – more info.