Home Instead (East Hampshire and Midhurst)

8 Old Aylesfield Buildings, Froyle Road, Alton GU34 4BY
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9.6 70 Reviews
  • Home Instead (East Hampshire and Midhurst), Alton
At Home Instead, the team is here to guide and support you every step of the way. Serving East Hampshire, they offer personalised companionship, home help, and personal care services, all designed to help their clients maintain their independence, dignity, and safety within the comfort of their own homes.

They believe in delivering quality care, which is why their visits are a minimum of one hour—anything less wouldn't allow time to provide the level of service their clients deserve.

Home Instead's compassionate care professionals are carefully matched to each client based on compatibility, and they provide care without uniforms, ensuring a warm and familiar environment. Home Instead takes pride in their thorough vetting process, which includes references and DBS checks for each care professional.

As specialists in dementia care, Home Instead is led by Mike Colvin, whose dedication to quality service has earned him the title of Dementia Ambassador for Hampshire.

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Care Provided by Home Instead (East Hampshire and Midhurst)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Stephanie Gardiner (Care Manager)

Funding & Fees Guide for Home Instead (East Hampshire and Midhurst)

  • Prices

  • Weekdays between 8:00 and 20:00 - £36.75 per hour
    Weekends between 8:00 and 20:00 - £39.75 per hour
    Weekdays after 20:00 and before 8:00 - £38.00 per hour
    Weekends after 20:00 and before 8:00 - £41.00 per hour
    Sleep in service between 22:00 and 8:00 - £240
    Waking Night Service between 22:00 and 8:00 - £320
    Live In Care weekly charge from £1,650

  • Bank holidays are charged double rate.

Home Instead (East Hampshire and Midhurst) Reviews (70)

Total of 70, showing 1-20
9.6

Home Instead (East Hampshire and Midhurst) has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years. Over all time Home Instead (East Hampshire and Midhurst) has 70 reviews.

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Review from Fiona P (Daughter of Client) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent level of care for my mother focused on what she wants to attain and things she needs help with. Bespoke care plan, very consistent team who know her well. Flexible to changes in schedule when needed. Carers are kind and supportive, efficient but not officious.

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Review from Pam L (Daughter of Client) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team are fantastic, they are so helpful and happy to assist with a variety of tasks and appointments. Great communication and timekeeping. Gives us peace of mind knowing they visit Mum and support her to continue to be as independent as possible whilst keeping her company. We have been using Home
Instead for a number of months now and the care and level of service have been consistently high. Highly recommend.

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Review from Veronica M (Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I have received has been excellent. The carers always ask what they can do to help me and carry out my needs efficiently and they have all been without exception, cheerful and helpful. As a result of a fall it has limited my mobility quite a lot and I have had to have help. Well, I am naturally
an independent person even if I have recently had my 80th birthday, Well with the carer's help I have maintained that independence because they ask me what they can do to help me and carry out my requests efficiently and cheerfully. Without exception, they have all been a big help to me and I feel I maintain my independence with their help.

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Review from Elizabeth S (Daughter of Client) published on 24 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I always found the staff at Home Instead to be thoughtful and efficient. The live-in carer who came to help look after my parents was exceptional. She looked after them so well and helped us through a very difficult time with the best care I could ever have asked for, all with kindness, very practical,
cleanliness, organised, thorough, thoughtfulness as well as a sense of humour and dedication, always willing to help to make the experience for both my parents as pleasant as it could be under the circumstances. She went above and beyond.

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Review from Helen C (Daughter-in-law of Client) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have gone from carers coming in twice a day to 24/7 live-in care. All the carers have been excellent - they have gone above and beyond, graciously and with great kindness. Our live-in carer could not be lovelier; proactive, conscientious and cheerful. Recently we were able to go away on holiday 100%
confident that Dad would be looked after as well as (in fact even better!) than we could care for him.

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Review from Jennifer P (Daughter of Client) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's been six weeks now with our Home Instead live-in carer. She has the basics completely in hand - helping my parents to be safe and comfortable. They have regular meals, eat, drink, sleep, take their medicines and stay safe and warm. But in addition to this, she has achieved wonders in reviving my
mother's waning appetite. This is something I've been trying to do for years, and in just three weeks our carer has managed to get my mother to finish her meals. She's also managed to persuade my parents to be more active, even going for short walks in the fresh air. They are physically stronger, no longer spending all day under layers of blankets, but showered, clothed, more engaged and active. We feel very lucky to have such a kind and professional carer.

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Review from M M (Wife of Client) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have always provided excellent care support in a dignified and professional manner. Staff are always on time or if delayed, management provide timely updates. I would not hesitate to recommend Home Instead to anyone seeking care for a loved one.

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Review from Johanna S (Stepdaughter of Client) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I found my Stepmother's carer to be happy, reliable and very caring. My stepmother very quickly became extremely fond of her they became friends which to me, was very important. She filled out a daily diary so she knew the day's events.

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Review from H M (Daughter of Client) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been looking after my mother for the past year, as she has gradually become frailer and more difficult to find things that she would eat and drink. They have provided excellent care, with a very consistent small team of carers, so Mum could really get to know them, and also they all
knew Mum. They visited three or four times a day helping her get up, washed and dressed, sorting all of her meals, putting her to bed, helping with her exercises, washing her clothes and bedding, and keeping the flat clean. An excellent service.

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Review from Jon R (Son of Client) published on 4 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been outstanding. During recent months, Mum has become very frail, including a period with Covid. She has had first-class care including overnight, often arranged at very short notice. They have made a very difficult time bearable and helped Mum hugely.

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Review from S S (Son of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead look after my dad. They are the second company we've had and are so much better. They involve him in everything and make him feel comfortable. Recently they have started taking Dad out twice a week, and he has been a different person. He loves the ladies like family.

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Review from H S (Client) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very helpful, kind and they make me laugh and enjoy activities and life in general.

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Review from J B (Client) published on 30 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased when my ladies arrive each morning to help me. The ladies are so caring and do not rush me. I’m so glad I found Home Instead, the staff are so professional. Nothing is too much trouble.

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Review from Ted L (Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very considerate, good company, always on time (traffic permitting), thoughtful. Nothing is too much trouble.

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Review from Rosemary P (Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is a great help to us both - she is always prompt. Cheerful and willing to do any tasks needed.

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Review from L W (Client) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the Home Instead carers are wonderful and my mother really enjoys their visits. Although she has lost her short term memory due to a stroke she seems to remember all about the ladies who visit - I believe this shows how much she values them. They are very caring, attentive and helpful and I don't
think she would be able to live in her own home without their visits. I could not be happier with the service.

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Review from Amanda W (Daughter of Client) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve always found Home Instead very caring, reliable and responsive to my mother’s needs. They visit once a week or more often if required and have been flexible to my mother’s preferences in terms of carers. When there have been staff changes, these were handled well so that my mother was introduced
to new people in a sensitive way, which has been much appreciated.

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Review from L K (Client) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies who look after me couldn’t be more kind and helpful. Since I came out of hospital I have needed more care than before and they have taken on the extra tasks willingly even though they had to have extra training to do so. They do everything I ask regardless of what it is except the things
they are not allowed to which are not many.

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Review from Helen B (Daughter of Client) published on 9 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but the highest praise for the wonderful, supportive care my Mother received at home from January 2020 to her recent passing in February 2022. She was always treated with the utmost respect in a loving, compassionate manner. All her Carers were so helpful, humorous, sympathetic, caring
and enabled my Mother to stay at home which was her deepest wish. The communication from the office has always been excellent and I knew that everything would be handled in a professional way to a very high standard. I thoroughly recommend Home Instead and am delighted my Mother and myself chose them as her care providers.

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Review from Jennifer B (Daughter of Client) published on 9 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff, both office-based and home visitors are very professional in a caring, approachable and friendly way. We have been using the companionship service for my father for about a year now and cannot fault it in any way. We are completely confident in knowing that everything will be done to the
highest standards.

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Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Home Instead (East Hampshire and Midhurst) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Home Instead (East Hampshire and Midhurst) is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (East Hampshire and Midhurst) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Feb 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (9)

Mike

Mike Colvin

Job Title: Director

Following a career working for large corporations for many years, Mike started East Hampshire and Midhurst Home Instead in 2013. As franchise owner, Mike feels he now has an opportunity to make a significant contribution to the local community.


Stephanie

Stephanie Gardiner

Job Title: Care Manager

Joined: 2012

Stephanie has over 14 years’ experience in care. She joined the Home Instead family in 2012 as a Care professional. Stephanie says, ‘The Home Instead ethos and client-centered approach reflects my own beliefs, being a care Manager at Home Instead really excites me.’


Laura

Laura

Job Title: Care Coordinator

Laura has more than eight years of experience in scheduling for our Care Professionals and clients to make sure their needs are met. Laura feels it's been a great accomplishment to continually be able to provide the right level of support to all of our clients.


Natalie

Natalie

Job Title: Recruiter and Trainer

Joined: 2013

Natalie has over 9 years’ experience within care. Her role helps us select the right people to join our family of care professionals and follow them through their training journey with us. Natalie says, ‘the only way to do great work is to love the work you do.’


Chloe

Chloe

Job Title: Marketing & Recruitment Support

Joined: 2020

I began working in the childcare sector in 2011. I completed an apprenticeship for my Level 3 Diploma for the Children and Young people’s workforce. From here, I worked my way up and became a Deputy Manager of a large nursery chain in Basingstoke. After having my own child, I spent two years working in a busy HR office within a large chain of Nurseries and began working in recruitment. I recruited for over 42 Nurseries across the UK and helped people to find various roles within this sector. In 2020, I joined Home Instead during the pandemic as a Recruiter.
As a Recruiter, it’s important I find the right people to join our Home Instead family. I am here to assist our Care Professionals through their journey with us to help them feel supported and excited about their role. I love meeting new people and playing a part to help make a real difference to people in the community that need our help.


Leanne

Leanne

Job Title: Office Administrator

I am very excited to be part of the Home Instead team where I am responsible for scheduling client visits and making sure they are provided with the right level of support from our team of Care Professionals.


I have worked in care for over two years supporting private clients and also with social care for vulnerable adults. Having progressed to the position of Supervisor I jumped at the opportunity with Home Instead as I was aware that they focus on providing a first-class service with the service centred around their clients.


Nicola

Nicola

Job Title: Live in Care Supervisor

Joined: 2012

Over the course of my career, I have worked in the field of care for over 20 years, including over 12 years with Home Instead. Since last year, I have been working with the live in care team as their supervisor and supporting them in person and remotely.


Sarah

Sarah

Job Title: Community Engagement Officer

Joined: 2023

Sarah started her professional working career in the care sector and has now returned to help Home Instead be part of the community. Looking to make a difference, Sarah joined the Team to help strengthen our community relations and to make a difference to someone’s day!


Amanda

Amanda

Job Title: Administrator and Compliance Coordinator

Joined: 2024

Amanda has 12 years of experience supporting adults, starting as a live-in carer and later working in a rehabilitation unit and Adult Social Services. Amanda enjoys outdoor activities, I spend some of my time volunteering at a wildlife hospital, crochet, and Pilates.


Frequently Asked Questions about Home Instead (East Hampshire and Midhurst)

What Type of Services does Home Instead (East Hampshire and Midhurst) offer?

Home Instead (East Hampshire and Midhurst) offers Home Care.

How many Carers does Home Instead (East Hampshire and Midhurst) employ?

Home Instead (East Hampshire and Midhurst) employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (East Hampshire and Midhurst) to verify any information. View our terms and conditions. Home Instead (East Hampshire and Midhurst) has a Platinum Service – more info.