Home Instead (East Hampshire and Midhurst)

8 Old Aylesfield Buildings, Froyle Road, Alton GU34 4BY
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9.6 70 Reviews
  • Home Instead (East Hampshire and Midhurst), Alton
At Home Instead, the team is here to guide and support you every step of the way. Serving East Hampshire, they offer personalised companionship, home help, and personal care services, all designed to help their clients maintain their independence, dignity, and safety within the comfort of their own homes.

They believe in delivering quality care, which is why their visits are a minimum of one hour—anything less wouldn't allow time to provide the level of service their clients deserve.

Home Instead's compassionate care professionals are carefully matched to each client based on compatibility, and they provide care without uniforms, ensuring a warm and familiar environment. Home Instead takes pride in their thorough vetting process, which includes references and DBS checks for each care professional.

As specialists in dementia care, Home Instead is led by Mike Colvin, whose dedication to quality service has earned him the title of Dementia Ambassador for Hampshire.

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Care Provided by Home Instead (East Hampshire and Midhurst)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Stephanie Gardiner (Care Manager)

Funding & Fees Guide for Home Instead (East Hampshire and Midhurst)

  • Prices

  • Weekdays between 8:00 and 20:00 - £36.75 per hour
    Weekends between 8:00 and 20:00 - £39.75 per hour
    Weekdays after 20:00 and before 8:00 - £38.00 per hour
    Weekends after 20:00 and before 8:00 - £41.00 per hour
    Sleep in service between 22:00 and 8:00 - £240
    Waking Night Service between 22:00 and 8:00 - £320
    Live In Care weekly charge from £1,650

  • Bank holidays are charged double rate.

Home Instead (East Hampshire and Midhurst) Reviews (70)

Total of 70, showing 21-40
9.6

Home Instead (East Hampshire and Midhurst) has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years. Over all time Home Instead (East Hampshire and Midhurst) has 70 reviews.

Overall Experience

  • 68
  • 2
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Date Published

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Review from Joy S (Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The personal care I receive is very dignified and I am always treated with respect. The ladies that visit are very caring and nothing is too much trouble for them and I feel confident to ask them anything.

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Review from B W (Wife of Client) published on 15 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The initial requirements for night care were quickly organised and fulfilled by the company at very short notice. The staff that have attended are professional courteous and a pleasure to have in the house.

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Review from Irene D (Wife of Client) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The call I received from Home Instead both for my husband and support for myself was wonderful.

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Review from R G (Client) published on 25 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are very helpful and approachable.

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Review from Brenda G (Client) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring. Very helpful.

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Review from Janice B (Daughter of Client) published on 11 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using Home Instead (East Hampshire and Midhurts) for my Father only a few months ago but already the changes are evident. My Dad really looks forward each day to the carers arriving and having social interaction and banter with them. The carers are very helpful, sympathetic and being Dementia
trained, is reassuring to me and my family that Dad is being looked after in the best possible hands. I know that I can contact the manager or office at any time with any concerns and they are dealt with promptly.

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Review from Lulu C (Daughter-in-law of Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Instead (East Hampshire and Midhurst) team, both in person and in the office, showed real care for my mother-in-law. Helping her in many ways through a difficult time, often going above and beyond what was required. We are very grateful.

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Review from Helen T (Daughter-in-law of Client) published on 4 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole process of setting up care for our father at home was seamless. There was great professionalism, compassion and warmth shown by all the staff we had contact with and fantastic communication and organisation behind the scenes. The carer arrangements were second to none with two carers appointed
to cover the whole week and work side-by-side to cover absences. There was certainty in the arrangements, knowing who would be there each day, at what time and for how long. The care and companionship provided was of an extremely high standard with attention to every last detail. The carers were just the type of people you’d pick yourself if you could. A plus point for us was that the laundry was looked after by the carers and general household duties and errands undertaken. This took the pressure off enormously. The carers were very thoughtful when it came to helping out about the house and leaving notes. It really was a pleasure and ease to work with such a first-class agency.

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Review from J P (Client) published on 8 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased.

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Review from A H (Sister of Client) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The flexibility of the service was always available when circumstances changed.

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Review from A S (Client) assisted by family/friend published on 20 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dependable, trustworthy, friendly, security.

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Review from Christine W (Relative of Client) published on 18 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been extremely helpful and efficient over the last two years caring for a relative. This entailed some home help, shopping, attending medical appointments, and companionship - all done with kindness, care, and awareness of the client's dignity. I thoroughly recommend them.

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Review from N F (Client) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient, lovely carers.
Punctual and tidy.
Will use again if my partner goes abroad again.

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Review from T M (Daughter of Client) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that the whole company always have my fathers best interest and care forefront in everything they do. Communication is excellent, always know what is happening. Great flexibility with timings of visit again to suit my father's needs.

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Review from John C (Client) assisted by family/friend published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased to see you from time to time.

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Review from Joan S (Client) assisted by family/friend published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy the carer's company.

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Review from Jean C (Client) assisted by family/friend published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really enjoy going to the memory cafe with my carer. She is very lovely and is my friend.

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Review from Sally S (Client) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care service I have received. Thank you!

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Review from C G (Son of Client) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with how my mother's carer has organised my mother's medication and with both the care and initiative she has shown to solve the problem. The carer is also doing a great job of reminding my mother of appointments and other tasks that she needs to remember. The carer has clearly
understood how best to work with my mother to achieve the help she currently needs. I have been impressed with the communication from the office.

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Review from Nora M (Client) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls do their jobs, good company, shopping and a chat.

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Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Home Instead (East Hampshire and Midhurst) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Home Instead (East Hampshire and Midhurst) is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (East Hampshire and Midhurst) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Feb 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (9)

Mike

Mike Colvin

Job Title: Director

Following a career working for large corporations for many years, Mike started East Hampshire and Midhurst Home Instead in 2013. As franchise owner, Mike feels he now has an opportunity to make a significant contribution to the local community.


Stephanie

Stephanie Gardiner

Job Title: Care Manager

Joined: 2012

Stephanie has over 14 years’ experience in care. She joined the Home Instead family in 2012 as a Care professional. Stephanie says, ‘The Home Instead ethos and client-centered approach reflects my own beliefs, being a care Manager at Home Instead really excites me.’


Laura

Laura

Job Title: Care Coordinator

Laura has more than eight years of experience in scheduling for our Care Professionals and clients to make sure their needs are met. Laura feels it's been a great accomplishment to continually be able to provide the right level of support to all of our clients.


Natalie

Natalie

Job Title: Recruiter and Trainer

Joined: 2013

Natalie has over 9 years’ experience within care. Her role helps us select the right people to join our family of care professionals and follow them through their training journey with us. Natalie says, ‘the only way to do great work is to love the work you do.’


Chloe

Chloe

Job Title: Marketing & Recruitment Support

Joined: 2020

I began working in the childcare sector in 2011. I completed an apprenticeship for my Level 3 Diploma for the Children and Young people’s workforce. From here, I worked my way up and became a Deputy Manager of a large nursery chain in Basingstoke. After having my own child, I spent two years working in a busy HR office within a large chain of Nurseries and began working in recruitment. I recruited for over 42 Nurseries across the UK and helped people to find various roles within this sector. In 2020, I joined Home Instead during the pandemic as a Recruiter.
As a Recruiter, it’s important I find the right people to join our Home Instead family. I am here to assist our Care Professionals through their journey with us to help them feel supported and excited about their role. I love meeting new people and playing a part to help make a real difference to people in the community that need our help.


Leanne

Leanne

Job Title: Office Administrator

I am very excited to be part of the Home Instead team where I am responsible for scheduling client visits and making sure they are provided with the right level of support from our team of Care Professionals.


I have worked in care for over two years supporting private clients and also with social care for vulnerable adults. Having progressed to the position of Supervisor I jumped at the opportunity with Home Instead as I was aware that they focus on providing a first-class service with the service centred around their clients.


Nicola

Nicola

Job Title: Live in Care Supervisor

Joined: 2012

Over the course of my career, I have worked in the field of care for over 20 years, including over 12 years with Home Instead. Since last year, I have been working with the live in care team as their supervisor and supporting them in person and remotely.


Sarah

Sarah

Job Title: Community Engagement Officer

Joined: 2023

Sarah started her professional working career in the care sector and has now returned to help Home Instead be part of the community. Looking to make a difference, Sarah joined the Team to help strengthen our community relations and to make a difference to someone’s day!


Amanda

Amanda

Job Title: Administrator and Compliance Coordinator

Joined: 2024

Amanda has 12 years of experience supporting adults, starting as a live-in carer and later working in a rehabilitation unit and Adult Social Services. Amanda enjoys outdoor activities, I spend some of my time volunteering at a wildlife hospital, crochet, and Pilates.


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