Home Instead (East Hampshire and Midhurst)

8 Old Aylesfield Buildings, Froyle Road, Alton GU34 4BY
Submit a Review
9.6 70 Reviews
  • Home Instead (East Hampshire and Midhurst), Alton
At Home Instead, the team is here to guide and support you every step of the way. Serving East Hampshire, they offer personalised companionship, home help, and personal care services, all designed to help their clients maintain their independence, dignity, and safety within the comfort of their own homes.

They believe in delivering quality care, which is why their visits are a minimum of one hour—anything less wouldn't allow time to provide the level of service their clients deserve.

Home Instead's compassionate care professionals are carefully matched to each client based on compatibility, and they provide care without uniforms, ensuring a warm and familiar environment. Home Instead takes pride in their thorough vetting process, which includes references and DBS checks for each care professional.

As specialists in dementia care, Home Instead is led by Mike Colvin, whose dedication to quality service has earned him the title of Dementia Ambassador for Hampshire.

Show Home Instead (East Hampshire and Midhurst) on the Map

Care Provided by Home Instead (East Hampshire and Midhurst)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Stephanie Gardiner (Care Manager)

Funding & Fees Guide for Home Instead (East Hampshire and Midhurst)

  • Prices

  • Weekdays between 8:00 and 20:00 - £36.75 per hour
    Weekends between 8:00 and 20:00 - £39.75 per hour
    Weekdays after 20:00 and before 8:00 - £38.00 per hour
    Weekends after 20:00 and before 8:00 - £41.00 per hour
    Sleep in service between 22:00 and 8:00 - £240
    Waking Night Service between 22:00 and 8:00 - £320
    Live In Care weekly charge from £1,650

  • Bank holidays are charged double rate.

Home Instead (East Hampshire and Midhurst) Reviews (70)

Total of 70, showing 41-60
9.6

Home Instead (East Hampshire and Midhurst) has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years. Over all time Home Instead (East Hampshire and Midhurst) has 70 reviews.

Overall Experience

  • 68
  • 2
  • 0
  • 0
  • 0

Date Published

70
1
3
6
64

Review from I S (Client) assisted by family/friend published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the service I receive.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P F (Client) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers arrive on time and are cheerful. They are all very helpful and ready to do anything. I think of them like friends coming in to help and have a chat.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Brian P (Husband of Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The personal care for my wife after a severe stroke has been excellent. When my wife has become aggressive the carers have shown great patience in calming her. She really needs continual NHS care to continue to this high standard.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S S (Daughter of Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The caregivers were all excellent, kind, patient and friendly. Mum looked forward to their visits and enjoyed their chats. High standard of care at all times.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jane S (Daughter of Client) published on 31 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Two and a half years ago my Mother's Alzheimer's made it very difficult for her to live without support. On the recommendation of a friend, I met with the owner who was quickly able to put a care package together to support my Mother. This meant that I could continue working and even take holidays.
Home Instead were able to respond to my Mother's changing needs when care changed from companionship to personal care. Mum enjoyed the company of all the Caregivers who enabled her to live a much fuller life. The Carers responded to some very difficult situations cheerfully, kindly and speedily. When my son got married last year, sadly Mum was not well enough to attend, the owner and his team organised for Carers to stay with her over the weekend of the wedding. This meant that I could fully enjoy the wedding knowing that Mum was being well cared for. The amazing Memory Cafe that Home Instead run fortnightly gave Mum so much pleasure enabling her to join in the music and singing, a great passion of hers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Andrew T (Son of Client) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From initial contact (following a recommendation) to end of contract (loss of my mothers home) Home Instead were superb! Management, staff and carer were all so helpful, understanding, kind, tolerant and always with care, concern and respect for both myself and my aged mother. Excellent service and
thoroughly recommended.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P W (Relative of Client) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

2nd review; During the past month short stay in hospital, returning home, additional personal care at home has been done professionally with dignity and a sense of humour on all sides. Pressure taken off relatives in providing care and support needed immediately saving us long-distance travel. The staff
always ensure that everything is in order and secure before leaving and at times this is done after their allotted time. This elderly client is treated as a well-respected member of family. Although not living close by always kept well informed on all aspects of care given and additional support required from relatives.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J W (Client) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been delighted with the carers who were chosen to attend to my needs. Each one is friendly and I enjoy their company. My needs never seem to be too much and I am usually asked what other tasks I would like done, no job is too much. They are my friends and are totally trustworthy.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Angela C (Client) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I broke my right arm two days before my Husband was due to be away for a week. Any movement caused me great pain and I could do very little for myself. The care company were outstanding. By the next morning they had arranged a very experienced carer to live in for five days before my Husband returned.
I couldn't have asked more of my carer. She was very attentive and competent, friendly and approachable. She was excellent company and offered me lots of advice and practical help around the house and garden. She cooked all meals, did necessary shopping and even bought me new clothes. I felt completely at ease with her and in very good hands.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E W (Client) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very polite and helpful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J I (Client) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant, efficient people. Fully satisfied.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M T (Wife of Client) published on 30 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been so reliable and kind that no one could wish for better attention.
The carers are very proactive in tending to their client's interests.
What luck that we found Home Instead.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Celia B (Daughter of Client) published on 20 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided excellent care for my Mum, supporting her for as long as possible at home with everyday chores and activities, giving personal care as needed.
The staff were all wonderful and I would have no hesitation in recommending this company to anyone looking for a reliable and trustworthy
agency.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Richard W (Son of Client) published on 7 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Instead organisation was very easy and flexible to deal with, and all staff were very efficient, friendly, and helpful. My parents really liked everyone that came to the house to care for them, and benefited greatly from their support. Staff were always on time and keen to go the further
mile in offering to help where they saw a need. I would thoroughly recommend them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sarah B (Daughter of Client) published on 26 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Home Instead Senior Care (East Hampshire and Midhurst) for the past few years to help care for my mum. The manager is very caring and helpful and he runs the agency in a professional way. The agency takes great care in recruiting suitable carers and my mum has had two women and recently
a third, who have been invaluable. The agency makes sure that the same carers visit consistently so that close relationships can be formed. If a replacement carer comes because of a holiday then they always shadow the regular carer first. Not only have the carers been extremely helpful, they have also become good friends with my mum and she really looks forward to them visiting.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Linda S (Daughter of Client) published on 19 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I and my family have found the agency to be the best agency that we have ever used. We would highly recommend them to anyone. The family all live a long way from our family member and are always kept informed of any changes in the schedule of care that they provide. Our family member who receives
the care is always very happy with the service that they receive.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Fred B (Client) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely carers, highly recommended.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E S (Client) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service provided and find the staff very helpful as I have no family nearby.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John C (Client) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received a first class, friendly staff from all the staff who have contacted me from Home Instead.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C W (Daughter of Client) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have given us so much support with both my parents. My dad was left on his own after mum went into a home, the care that Home Instead provided was second to none.
They have become my dad's friends, he would be lost without them.
They have been so flexible with additional needs that
we have asked for.
I wouldn't hesitate to recommend to a friend.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Home Instead (East Hampshire and Midhurst) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Home Instead (East Hampshire and Midhurst) is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (East Hampshire and Midhurst) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Feb 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (9)

Mike

Mike Colvin

Job Title: Director

Following a career working for large corporations for many years, Mike started East Hampshire and Midhurst Home Instead in 2013. As franchise owner, Mike feels he now has an opportunity to make a significant contribution to the local community.


Stephanie

Stephanie Gardiner

Job Title: Care Manager

Joined: 2012

Stephanie has over 14 years’ experience in care. She joined the Home Instead family in 2012 as a Care professional. Stephanie says, ‘The Home Instead ethos and client-centered approach reflects my own beliefs, being a care Manager at Home Instead really excites me.’


Laura

Laura

Job Title: Care Coordinator

Laura has more than eight years of experience in scheduling for our Care Professionals and clients to make sure their needs are met. Laura feels it's been a great accomplishment to continually be able to provide the right level of support to all of our clients.


Natalie

Natalie

Job Title: Recruiter and Trainer

Joined: 2013

Natalie has over 9 years’ experience within care. Her role helps us select the right people to join our family of care professionals and follow them through their training journey with us. Natalie says, ‘the only way to do great work is to love the work you do.’


Chloe

Chloe

Job Title: Marketing & Recruitment Support

Joined: 2020

I began working in the childcare sector in 2011. I completed an apprenticeship for my Level 3 Diploma for the Children and Young people’s workforce. From here, I worked my way up and became a Deputy Manager of a large nursery chain in Basingstoke. After having my own child, I spent two years working in a busy HR office within a large chain of Nurseries and began working in recruitment. I recruited for over 42 Nurseries across the UK and helped people to find various roles within this sector. In 2020, I joined Home Instead during the pandemic as a Recruiter.
As a Recruiter, it’s important I find the right people to join our Home Instead family. I am here to assist our Care Professionals through their journey with us to help them feel supported and excited about their role. I love meeting new people and playing a part to help make a real difference to people in the community that need our help.


Leanne

Leanne

Job Title: Office Administrator

I am very excited to be part of the Home Instead team where I am responsible for scheduling client visits and making sure they are provided with the right level of support from our team of Care Professionals.


I have worked in care for over two years supporting private clients and also with social care for vulnerable adults. Having progressed to the position of Supervisor I jumped at the opportunity with Home Instead as I was aware that they focus on providing a first-class service with the service centred around their clients.


Nicola

Nicola

Job Title: Live in Care Supervisor

Joined: 2012

Over the course of my career, I have worked in the field of care for over 20 years, including over 12 years with Home Instead. Since last year, I have been working with the live in care team as their supervisor and supporting them in person and remotely.


Sarah

Sarah

Job Title: Community Engagement Officer

Joined: 2023

Sarah started her professional working career in the care sector and has now returned to help Home Instead be part of the community. Looking to make a difference, Sarah joined the Team to help strengthen our community relations and to make a difference to someone’s day!


Amanda

Amanda

Job Title: Administrator and Compliance Coordinator

Joined: 2024

Amanda has 12 years of experience supporting adults, starting as a live-in carer and later working in a rehabilitation unit and Adult Social Services. Amanda enjoys outdoor activities, I spend some of my time volunteering at a wildlife hospital, crochet, and Pilates.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (East Hampshire and Midhurst) to verify any information. View our terms and conditions. Home Instead (East Hampshire and Midhurst) has a Platinum Service – more info.