Home Instead (East Hampshire and Midhurst)

8 Old Aylesfield Buildings, Froyle Road, Alton GU34 4BY
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9.6 70 Reviews
  • Home Instead (East Hampshire and Midhurst), Alton
At Home Instead, the team is here to guide and support you every step of the way. Serving East Hampshire, they offer personalised companionship, home help, and personal care services, all designed to help their clients maintain their independence, dignity, and safety within the comfort of their own homes.

They believe in delivering quality care, which is why their visits are a minimum of one hour—anything less wouldn't allow time to provide the level of service their clients deserve.

Home Instead's compassionate care professionals are carefully matched to each client based on compatibility, and they provide care without uniforms, ensuring a warm and familiar environment. Home Instead takes pride in their thorough vetting process, which includes references and DBS checks for each care professional.

As specialists in dementia care, Home Instead is led by Mike Colvin, whose dedication to quality service has earned him the title of Dementia Ambassador for Hampshire.

Care Provided by Home Instead (East Hampshire and Midhurst)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Stephanie Gardiner (Care Manager)

Funding & Fees Guide for Home Instead (East Hampshire and Midhurst)

  • Prices
  • Weekdays between 8:00 and 20:00 - £36.75 per hour
    Weekends between 8:00 and 20:00 - £39.75 per hour
    Weekdays after 20:00 and before 8:00 - £38.00 per hour
    Weekends after 20:00 and before 8:00 - £41.00 per hour
    Sleep in service between 22:00 and 8:00 - £240
    Waking Night Service between 22:00 and 8:00 - £320
    Live In Care weekly charge from £1,650


  • Bank holidays are charged double rate.


Home Instead (East Hampshire and Midhurst) Reviews (70)

Total of 70, showing 61-70
9.6

Home Instead (East Hampshire and Midhurst) has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years. Over all time Home Instead (East Hampshire and Midhurst) has 70 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

I find everything excellent including a very caring carer who is good company and always in a good mood.

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Overall Experience  Overall Experience 5.0 out of 5

It was so reassuring to have the carers here. Dementia is the hardest thing I have had to cope with. All your carers were so comforting and imformative and treated my husband as a "person" as opposed to a patient. Thank you.

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Overall Experience  Overall Experience 5.0 out of 5

My mother needed a care package after being less dependent following 2 months in hospital. We chose Home Instead because a friend of ours works with patients (elderly) and said they were the best. We tailored the package to Mum's needs perfectly. We were then more than happy and relaxed about her care.
All staff are fantastic, including the management. Mum unexpectedly but peacefully died at home and the caregiver that day was able to inform us without drama.

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Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been extremely professional and caring from the start of a difficult process. The team worked hard to ensure my mum had consistency with her visits, both with the times and the carers. The carers were extremely kind, and thoughtful, helping my mum, providing professional yet friendly
contact. The office also kept in regular contact with the family, informing us of any changes with mums health or concerns. They also attended professionals/family meeting which was very helpful. I am extremely grateful for all the care and kindness my mum received from the staff at Home Instead.

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Overall Experience  Overall Experience 5.0 out of 5

Home Instead Senior Care, Alton, Hampshire have been caring for our Dad since Mum went into a nursing home in January 2016. The staff and their professionalism has been amazing. I would definitely recommend Home Instead Senior Care to friends.

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Overall Experience  Overall Experience 5.0 out of 5

I can't imagine any service made more personal, individual and difficult to provide than that of care giving to the elderly, and yet this is the case for my late wife and myself. Home Instead achieved this to perfection.
The staff work hard, were friendly, without being intrusive and were caring beyond
professionalism.

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Overall Experience  Overall Experience 5.0 out of 5

I was very happy with the care and support I received from the carers. It was really good that they were with me at the exact time they said. This was very important to me. Also they were so willing to do any jobs I asked. I also enjoyed the company and a friendly chat.

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Overall Experience  Overall Experience 5.0 out of 5

I was provided with 30 hours "homecare" by a company following a hip replacement operation. This was supplied by Home Instead. Before my operation i was met at home by the local coordinator who assessed my probable needs. As i recovered more quickly than expected i did not require help with personal
care. However my mobility was somewhat impaired for 2-3 weeks. This made general day to day chores particularly difficult. My two carers understand my areas of need and were happy to do general cleaning, ironing and cooking. They were friendly and non-interfering, doing only what was asked. I would definitely recommend Home Instead.

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Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been carers for my mother both here, Haslemere and Hemel Hempstead for over three years. We have had consistently high, loving, nurturing fun care all that time. The two carers from Alton are fabulous, a fantastic combination of efficiency, care, love but above all fun. One carer takes
her out on trips which is amazing. The office staff are kind and considerate. I hope the company is still in operation when I need a carers in old age! We couldn't be more pleased and have recommended them to many friends!

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Overall Experience  Overall Experience 5.0 out of 5

I found everyone at Home Instead to be extremely supportive both to my mother and me. They kept me fully informed and involved with my mother's care. My mother's needs changed frequently and Home Instead were able to meet those needs at short notice.


The standard of care was second to none, more

importantly my mother was given companion ship and she formed close bonds with her carers. All the carers were reliable and trustworthy and I was happy that my mother was supported fully.


I was only sorry when my mother's care needs became so great that she had to move to a nursing home.


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Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Home Instead (East Hampshire and Midhurst) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Home Instead (East Hampshire and Midhurst) is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (East Hampshire and Midhurst) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Feb 2019

Overall
Good

  • Caring

    Outstanding
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (9)

Mike

Mike Colvin

Job Title: Director

Following a career working for large corporations for many years, Mike started East Hampshire and Midhurst Home Instead in 2013. As franchise owner, Mike feels he now has an opportunity to make a significant contribution to the local community.


Stephanie

Stephanie Gardiner

Job Title: Care Manager

Joined: 2012

Stephanie has over 14 years’ experience in care. She joined the Home Instead family in 2012 as a Care professional. Stephanie says, ‘The Home Instead ethos and client-centered approach reflects my own beliefs, being a care Manager at Home Instead really excites me.’


Laura

Laura

Job Title: Care Coordinator

Laura has more than eight years of experience in scheduling for our Care Professionals and clients to make sure their needs are met. Laura feels it's been a great accomplishment to continually be able to provide the right level of support to all of our clients.


Natalie

Natalie

Job Title: Recruiter and Trainer

Joined: 2013

Natalie has over 9 years’ experience within care. Her role helps us select the right people to join our family of care professionals and follow them through their training journey with us. Natalie says, ‘the only way to do great work is to love the work you do.’


Chloe

Chloe

Job Title: Marketing & Recruitment Support

Joined: 2020

I began working in the childcare sector in 2011. I completed an apprenticeship for my Level 3 Diploma for the Children and Young people’s workforce. From here, I worked my way up and became a Deputy Manager of a large nursery chain in Basingstoke. After having my own child, I spent two years working in a busy HR office within a large chain of Nurseries and began working in recruitment. I recruited for over 42 Nurseries across the UK and helped people to find various roles within this sector. In 2020, I joined Home Instead during the pandemic as a Recruiter.
As a Recruiter, it’s important I find the right people to join our Home Instead family. I am here to assist our Care Professionals through their journey with us to help them feel supported and excited about their role. I love meeting new people and playing a part to help make a real difference to people in the community that need our help.


Leanne

Leanne

Job Title: Office Administrator

I am very excited to be part of the Home Instead team where I am responsible for scheduling client visits and making sure they are provided with the right level of support from our team of Care Professionals.


I have worked in care for over two years supporting private clients and also with social care for vulnerable adults. Having progressed to the position of Supervisor I jumped at the opportunity with Home Instead as I was aware that they focus on providing a first-class service with the service centred around their clients.


Nicola

Nicola

Job Title: Live in Care Supervisor

Joined: 2012

Over the course of my career, I have worked in the field of care for over 20 years, including over 12 years with Home Instead. Since last year, I have been working with the live in care team as their supervisor and supporting them in person and remotely.


Sarah

Sarah

Job Title: Community Engagement Officer

Joined: 2023

Sarah started her professional working career in the care sector and has now returned to help Home Instead be part of the community. Looking to make a difference, Sarah joined the Team to help strengthen our community relations and to make a difference to someone’s day!


Amanda

Amanda

Job Title: Administrator and Compliance Coordinator

Joined: 2024

Amanda has 12 years of experience supporting adults, starting as a live-in carer and later working in a rehabilitation unit and Adult Social Services. Amanda enjoys outdoor activities, I spend some of my time volunteering at a wildlife hospital, crochet, and Pilates.