Unique Senior Care | Coventry & Kenilworth

44 The Square, Kenilworth CV8 1EB
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9.9 66 Reviews
  • Unique Senior Care | Coventry & Kenilworth, Kenilworth
The Coventry & Kenilworth branch of Unique Senior Care has been rated Outstanding twice by the Care Quality Commission (CQC) in October 2016 and October 2019. It is the only home care provider in Coventry and Warwickshire specialising in the elderly to be rated outstanding – CQC’s highest rating.

They provide outstanding home care and live-in care services to support people who would like to continue to live in the comfort of their own homes, for as long as possible.

They are a fully regulated service, with a team of friendly, professional and empathetic Caregivers, who are dedicated to providing outstanding care, from as little as one hour a week to 24 hours a day, seven days a week live-in care. They design personalised care plans to meet clients’ specific needs and wishes, for either short-term periods of respite, or longer-term, and offer support with personal care, mobility, medications, housekeeping, transportation, companionship and cooking.

All Caregivers receive tailored training, equipping them with the skills needed to best look after people living with dementia and Parkinson’s, and for people who require palliative end-of-life care, ensuring that your loved ones get the care they deserve. Their flexible services are available in Coventry, Kenilworth and surrounding areas. Choosing care can feel daunting, but Unique Senior Care can help, simply call today.

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Care Provided by Unique Senior Care | Coventry & Kenilworth

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Katie Dean (Registered Manager)

Funding & Fees Guide for Unique Senior Care | Coventry & Kenilworth

  • Prices

  • Hourly Care (min 1 hour per visit).


    Mon to Fri - 8am and 8pm - £41.00 per hour
    Mon to Fri - 8pm and 8am - £42.00 per hour
    Sat & Sun - 8am and 8pm - £43.00 per hour
    Sat & Sun - 8pm and 8am - £45.00 per hour.


    Sleep over rate between 10pm and 7am £275.00 per night.
    Companionship support or respite – all services, but off peak £75.00 per booking - Service must be a 2½ hour period not starting before 10am and finishing no later than 4pm


    Live In Care - £1,785 per week
    Live In Respite, Palliative or Complex care - £2,100 per week
    Couples Live in Care - £2,240 per week
    Couples Live In Respite, Palliative or Complex care - £2,485 per week.

  • At Unique Senior Care we offer a clear and straightforward pricing structure for our live-in care services. We aim to provide the very best care that reflects our outstanding service standards.


    Our fees cover your complete care service, including the initial consultation, provision of care above and management of our service. There are no additional fees for your Caregiver's travel to and from your home (additional trips i.e shopping, appointments, leisure are chargeable at 50p per mile)


    For your fully personalised care package quote, please get in touch with one of our friendly and expert care advisors or discover more on our website.

Unique Senior Care | Coventry & Kenilworth Reviews (66)

Total of 66, showing 1-20
9.9

Unique Senior Care | Coventry & Kenilworth has a Review Score of 9.9 (9.871) out of 10, based on 17 reviews in the last 2 years. Over all time Unique Senior Care | Coventry & Kenilworth has 66 reviews.

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Review from Robert H (Son of Client) published on 28 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum began to struggle with looking after herself at home so we engaged with Unique to supply carers for her. The quality of staff and the care they gave to Mum was fabulous. It meant Mum could send an extra 12 months in her own house prior to moving to a care home.

Reply from Philip Maundrill, Director at Unique Senior Care | Coventry & Kenilworth

Thank you for sharing your experience. We're so pleased our carers could support your mum, allowing her to stay in her own home longer. I'll be sure to pass this feedback on.


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Review from Alison C (Brother of Client) published on 26 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very impressed with the care given to our brother who has learning difficulties. They were brilliant with understanding his condition and great with caring for him. We couldn't fault anything from the office staff to the carers.

Reply from Philip Maundrill, Director at Unique Senior Care | Coventry & Kenilworth

Thank you so much for your kind words. It's great to hear that our team provided the right care and support for your brother. We know how important it is to truly understand each person's needs, so it means a lot to know they made a difference. I'll make sure to pass your feedback on to the team!


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Review from Gary S (Brother of Client) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unique Senior Care has been providing care for my sister for 2-3 years now, and I am continually impressed by the standard of care and the personalised approach to care. The carers are all very well trained and very understanding of a complex health problem. The office staff are all accessible and
very helpful indeed. I have no hesitation in recommending Unique.

Reply from Philip Maundrill, Director at Unique Senior Care | Coventry & Kenilworth

Thank you so much for your kind words! It's been a real privilege to support your sister over the past few years, and we're so glad to hear how much you appreciate the care she's receiving. The team truly values your trust in us, and it's lovely to know the caregivers and office team have made such a positive difference.


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Review from Gillian W (Daughter of Client) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unique provide an hour of care four days a week for my elderly mother. The carers provide practical support within the home and are willing to pop to the shops if needed. The carers are a breath of fresh air for my mother and brighten her day considerably! The staff in the Kenilworth office are friendly
and supportive and have been so willing to provide extra help and advice as my mother's needs have changed.

Reply from Philip Maundrill, Director at Unique Senior Care | Coventry & Kenilworth

Thank you for sharing this feedback. It's great to hear that our Caregivers have made such a positive difference for your mother and that the support from our Kenilworth office has been helpful as her needs have changed. I'll make sure to share your kind words with the team, they'll be delighted to know how much their care and advice have meant to you both.


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Review from Kenneth W (Son of Client) published on 22 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using Unique Senior Care in March 2023, initially to ease the burden on my 89 mother looking after her 94 year old husband at home in Kenilworth. We have gradually stepped up the care-visits as my father's health deteriorated, and were up to 4 hourly visits a day when he eventually passed
earlier this week.
I cannot thank Unique Senior Care enough for their service to us over the past 20 months. Without their help and support my parents would not have been able to continue living at home, with a remarkable quality of life for their age. We always found them flexible, responsive, reliable, compassionate and professional. They were always there to support us during the difficult times we faced. We found them to be huge support to us, and I can highly recommend them to anyone considering using their services.

Reply from Philip Maundrill, Director at Unique Senior Care | Coventry & Kenilworth

Thank you so much for your heartfelt review and for sharing your experience during such a difficult time. We're deeply sorry for your loss and are grateful that we could support your family in helping your parents remain at home together. It's wonderful to hear that our team was able to provide the care and compassion you needed throughout these challenging months. Your kind words about our flexibility, reliability, and professionalism mean a lot to us.


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Review from Kay G (Daughter of Client) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Unique Senior Care stepped in extremely quickly when it became apparent the free care for my father on discharge (following a stroke and 3+ months in hospital) was not suitable or sufficient for my parent's needs. The carers and supervisors have been excellent. In my dad's case he requires
liquid feed via a pump, and the team were quickly trained and conversant in this set-up, which was a huge relief and help for me, as I was the only family member who could use the equipment on his discharge.
They also help my mum with other chores around the house such as bed changing, which is incredibly helpful. They always show kindness and compassion to my parents.

Reply from Philip Maundrill, Director at Unique Senior Care | Coventry & Kenilworth

Thanks for taking the time to share your experience, it's so good to hear of our additional training in practice and to know that our help is making such a positive impact not just for your father but yourself and mum too. I will share your lovely comments with the team!


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Review from E M (Daughter of Client) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unique have been caring for Mum and Dad for about 6 months. They have been great providing regular visits and always with a smile. They ensure medication is taken, cook meals, help with personal care, clean and provide a chance to chat as well. When Dad was admitted to hospital and we made the decision
that it was time for Mum to move to a care home, Unique were brilliant giving us extra hours of cover to allow us time to visit care homes or just have a break for an hour or two. They are now supporting Dad at home since his discharge from hospital. The client diary they provide is a useful insight into how Mum and Dad are through a professional's eyes.

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Review from Ingrid O (Daughter of Client) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as we needed extra hours for carers to come in, this was organised within a couple of days. Then when we needed the timing to change, this was arranged for the very next week. All the carers that go in to help are friendly and cheerful and willing to do any tasks that are asked of them. We can
rest assured that our parents are getting the best possible help available. We are extremely grateful to all the staff.

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Review from Adam P (Son of Client) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in the Kenilworth office are very friendly and helpful. The carer sent to my mother has been very efficient and kind to my mother, also does a very good job at doing what we ask her to do.

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Review from C D (Client) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a wonderful service for a short term care need.
The carer has been excellent and the company. It’s been very helpful in my recovery. We will come back if needing help again.
Thank you so much!

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Review from Catherine H (Daughter of Client) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received service from Unique Senior Care for the past two weeks. We needed extra support in place for her at home due to her poor mobility and the fact that her short-term memory is now almost non-existent. She was struggling to manage everyday tasks and was getting more anxious. In the
short time that Unique Care has been coming into her, we have already noticed an improvement in her health and wellbeing. I live some way away from Mum and have also found it stressful trying to manage her care from afar. It is such a relief and reassuring for me to know that the caregivers arrive on time at the same time every day and provide a personalised service to my mum.
The service is provided with minimal fuss and has meant that when I visit my mum I can spend quality time with her rather than rushing around making sure that everything is in place.
Thank you to all involved in her care, so far so good!

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Review from D L (Daughter of Client) published on 6 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff of Unique Senior Care highly enough. Staff each go above and beyond to look after my elderly mum and do whatever they can to keep her safe, happy and comfortable. I would have absolutely no hesitation in saying having them help us has had a hugely positive effect for us as
a family. A heartfelt thank you to them.

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Review from Diane K (Daughter of Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the service from Unique Care. Friendly, professional and kind. I have no doubt my mum is in good hands.

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Review from Susan D (Daughter of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been receiving care from Unique for several years now. The carers have always been very reliable, arriving on time and delivering a high standard of care. My mum really appreciates that she has two or three regular carers over the week so she is able to build a good relationship with them.
There is good liaison between the office/Mum/me which helps to reassure me that all is well with her.

Reply from Philip Maundrill, Director at Unique Senior Care | Coventry & Kenilworth

Thank you for taking the time to write in with your review, it's very much appreciated. It is always good to receive positive feedback and for us to share this with our team. We are delighted to read that the communication is good and that this provides the reassurance you need for your mum too. We know that the team really enjoy their time with her. Thank you once again.


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Review from David S (Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been disabled for 33 years as a result of serving overseas. Recently I have needed help at home, mostly mornings. Unique are very good at keeping me informed by email or telephone. The ladies who come are caring and polite. I would recommend Unique to other disabled people.

Reply from Philip Maundrill, Director at Unique Senior Care | Coventry & Kenilworth

Thank you for writing in with your positive review of our service. We are delighted to read that our team are caring and polite and as a result, you feel that you would recommend us to other potential clients who might also benefit from the same kind of support. We do our utmost to ensure that the service reflects the needs of every individual we care for and that they get the best support. Thank you once again.


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Review from Amanda H (Daughter of Client) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using Unique Senior Care for my father when he came out of hospital, they would come and care for him daily, they were absolutely brilliant. Having the same team of 3/4 meant that he was able to build a relationship with his carers and his trust which was really important to us. The team
treated him with respect and dignity at all times and were very good at encouraging him to do some of the things Mum could not, he would always have a giggle with them.
Latterly, they provided superb care for my mother, which was an absolute lifeline to her. She thought of them more as friends. They certainly made the last few months of her life more comfortable and safe. The communication with the manager was excellent too.
We will always be grateful for the quality of care afforded to my parents and would definitely recommend to others.

Reply from Philip Maundrill, Director at Unique Senior Care | Coventry & Kenilworth

Thank you for taking the time to write in with your fantastic review of Unique Senior Care. We are always delighted to read that our clients and their family members are so positive about the care we provide to their loved ones. You have confirmed, to anyone else reading this review, that the care and support are exactly as you wanted them to be. We involve a limited few caregivers who were able to focus on your father, by getting to know him and build up that important relationship with him. How nice that we were also able to step in again to provide the same service to your mum too. Thank you for entrusting us with their care - it has been an absolute privilege. Your comments will also be shared with the team. Thank you once again.


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Review from S P (Client) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently, I had occasion to use the services of Unique Senior Care, following a hip replacement. I found the whole team, from management to carers, very helpful and respectful. The carers were always willing to perform every task that I required and were friendly and cheerful. Also, I found them to
be pretty punctual. All in all, I had a very good experience with Unique Senior Care and would certainly recommend the company.

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Review from Martin C (Son of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unique Senior Care have been helping our mother for just over two months now and we are pleased with how it is going. There were some changes in staffing in the first few weeks due to sickness but all carers have been kind and helpful and Mum seems to enjoy their company and support. Communication with
the company has been easy and effective. So far all good!

Reply from Philip Maundrill, Director at Unique Senior Care | Coventry & Kenilworth

Thank you for writing in with such a positive review of the service we are providing for your mother. We like to hear about your experiences and it is great to see that she is enjoying the help and support from our team. Communication is key in all of this and we appreciate your feedback that this has been good too. Thank you once again.


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Review from Gary J (Son of Client) published on 1 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care shown to my father is brilliant, the carers have got to know his individual wants and needs and respond to them. They recognise when he is needing reassurance from them and they put him at ease. The carers look after his needs the same as we do which is what you hope and want for your own.
I trust the carers and management 100% which gives me peace of mind.

Reply from Philip Maundrill, Director at Unique Senior Care | Coventry & Kenilworth

Thank you for your five-star feedback, it's very much appreciated. We are delighted to hear that the care and support is all working exactly as you want. We have a focus on delivering service which is reflective of what we would want for our own family members and your feedback confirms that this is what we have done. Thank you once again.


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Review from P J (Daughter of Client) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unique Senior Care has given my mother excellent care over the last few months. It is a very professional service. The caregivers are never rushed and always have time for a little chat. Would definitely recommend this service for those needing some extra help to enable them to stay in their own home.

Reply from Philip Maundrill, Director at Unique Senior Care | Coventry & Kenilworth

Thank you for taking the time to write in with your review. We really appreciate the positive feedback you have given and it gives us enormous satisfaction to hear that we are providing the best service for your mother. It is great to read your positive recommendation which encourages others to use us to look after their loved ones too. Thanks again.


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Current Review Score: 9.9 (9.871)

Overview of Review Score

The Review Score of 9.9 (9.871) out of 10 for Unique Senior Care | Coventry & Kenilworth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.871 for Unique Senior Care | Coventry & Kenilworth is calculated as follows: ( (89 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 101 Ratings = 4.871

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Unique Senior Care | Coventry & Kenilworth is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

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Meet the Team (1)

Nikki

Nikki

Job Title: Registered Care Manager

We are delighted that Nikki is the Registered Manager for our service in Stratford on Avon.


With over 20 years of care experience, she started her career in care at the age of 16, working in a care home looking after the elderly, whilst also studying at college to gain her Health and Social Care qualifications


Nikki is now a very experienced Care Manager, having worked in a range of different care settings from private and public hospitals, care homes, home care and including 18 years working with Mencap supporting people with Learning Disabilities.


A huge advocate of elderly care at home, Nikki fully understands the benefits of physical and mental wellbeing of both her clients and her support team and she truly believes in the right for everyone to be able to live safely, with respect and dignity in the comfort of their own home, surrounded by the things they know and love.


Nikki loves getting to know our customers and their families, as they are all unique. She also understands the benefits of listening to their life stories, and hearing about their interests and wider families; as this enables her team to really know the people they are caring for and make each visit count and make them happy.


Outside of work, Niki has two children, two dogs – one of which weighs more than her two children and enjoys getting out in the countryside for a family walk.


Frequently Asked Questions about Unique Senior Care | Coventry & Kenilworth

What Type of Services does Unique Senior Care | Coventry & Kenilworth offer?

Unique Senior Care | Coventry & Kenilworth offers Home Care.

How many Carers does Unique Senior Care | Coventry & Kenilworth employ?

Unique Senior Care | Coventry & Kenilworth employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Unique Senior Care | Coventry & Kenilworth to verify any information. View our terms and conditions. Unique Senior Care | Coventry & Kenilworth has a Platinum Service – more info.