Unique Senior Care | Coventry & Kenilworth

44 The Square, Kenilworth CV8 1EB
Submit a Review
9.9 66 Reviews
  • Unique Senior Care | Coventry & Kenilworth, Kenilworth
The Coventry & Kenilworth branch of Unique Senior Care has been rated Outstanding twice by the Care Quality Commission (CQC) in October 2016 and October 2019. It is the only home care provider in Coventry and Warwickshire specialising in the elderly to be rated outstanding – CQC’s highest rating.

They provide outstanding home care and live-in care services to support people who would like to continue to live in the comfort of their own homes, for as long as possible.

They are a fully regulated service, with a team of friendly, professional and empathetic Caregivers, who are dedicated to providing outstanding care, from as little as one hour a week to 24 hours a day, seven days a week live-in care. They design personalised care plans to meet clients’ specific needs and wishes, for either short-term periods of respite, or longer-term, and offer support with personal care, mobility, medications, housekeeping, transportation, companionship and cooking.

All Caregivers receive tailored training, equipping them with the skills needed to best look after people living with dementia and Parkinson’s, and for people who require palliative end-of-life care, ensuring that your loved ones get the care they deserve. Their flexible services are available in Coventry, Kenilworth and surrounding areas. Choosing care can feel daunting, but Unique Senior Care can help, simply call today.

Show Unique Senior Care | Coventry & Kenilworth on the Map

Care Provided by Unique Senior Care | Coventry & Kenilworth

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Katie Dean (Registered Manager)

Funding & Fees Guide for Unique Senior Care | Coventry & Kenilworth

  • Prices

  • Hourly Care (min 1 hour per visit).


    Mon to Fri - 8am and 8pm - £41.00 per hour
    Mon to Fri - 8pm and 8am - £42.00 per hour
    Sat & Sun - 8am and 8pm - £43.00 per hour
    Sat & Sun - 8pm and 8am - £45.00 per hour.


    Sleep over rate between 10pm and 7am £275.00 per night.
    Companionship support or respite – all services, but off peak £75.00 per booking - Service must be a 2½ hour period not starting before 10am and finishing no later than 4pm


    Live In Care - £1,785 per week
    Live In Respite, Palliative or Complex care - £2,100 per week
    Couples Live in Care - £2,240 per week
    Couples Live In Respite, Palliative or Complex care - £2,485 per week.

  • At Unique Senior Care we offer a clear and straightforward pricing structure for our live-in care services. We aim to provide the very best care that reflects our outstanding service standards.


    Our fees cover your complete care service, including the initial consultation, provision of care above and management of our service. There are no additional fees for your Caregiver's travel to and from your home (additional trips i.e shopping, appointments, leisure are chargeable at 50p per mile)


    For your fully personalised care package quote, please get in touch with one of our friendly and expert care advisors or discover more on our website.

Unique Senior Care | Coventry & Kenilworth Reviews (66)

Total of 66, showing 21-40
9.9

Unique Senior Care | Coventry & Kenilworth has a Review Score of 9.9 (9.871) out of 10, based on 17 reviews in the last 2 years. Over all time Unique Senior Care | Coventry & Kenilworth has 66 reviews.

Overall Experience

  • 54
  • 12
  • 0
  • 0
  • 0

Date Published

66
5
9
17
49

Review from Sara M (Daughter of Client) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's carers have been great - helpful, supportive, caring - they have encouraged her to eat different things and looked after her personal needs - it is good to know they are reliable and they let me know if there are any concerns. It has made a huge difference, not having to worry day to day and this
is a service I would recommend.

Reply from Philip Maundrill, Director at Unique Senior Care | Coventry & Kenilworth

Thank you for writing to homecare.co.uk with such positive feedback. We are really delighted to hear that the team are supportive, helpful and caring. You also mention the reliability of our service which is also something we are very focused on. Your recommendation is very much appreciated too. Thank you once again.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Judith B (Client) assisted by family/friend published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with the company for 5 years. During this time I have had a number of carers. All worked to the same high professional standards of personal care and support. Any concerns and requirements are always listened to carefully and dealt with sympathetically and promptly.
Everyone we deal with,
office staff, carers, are always so cheerful and friendly. We feel we are with a company who know us well, one that we can trust. This is so refreshing. Thank you.

Reply from Philip Maundrill, Director at Unique Senior Care | Coventry & Kenilworth

Thank you for taking the time to write in with such wonderful feedback. Your review also highlights that we have been providing this level of support for five years and that the consistency of quality of service has been maintained throughout. We are delighted to read such a positive review. Our team are always focused on doing the best for our clients and your review is a solid testament that we do what we say we will do. We are lucky enough to have the best clients to care for to. Thank you very much.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Raymond A (Client) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No problems. Good service.

Reply from Philip Maundrill, Director at Unique Senior Care | Coventry & Kenilworth

Thank you very much for taking the time to write in with your positive feedback. We are really pleased to read that our service is meeting your expectations and that we are providing a good service with no problems. I also know that our team really enjoy their time with you. Thank you once again.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Myfanwy H (Wife of Client) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the company to be very professional, staff well trained and have always treated my husband with dignity and respect. Staff arrive on time and always do that little bit extra and are always well presented.

Reply from Philip Maundrill, Director at Unique Senior Care | Coventry & Kenilworth

Thank you for sending in such positive feedback - we do really appreciate it. It is really nice to hear that you have found that our team of staff are professional and timely. Our aim is to deliver the best care with the best people and it appears we have done just that. Thank you once again.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E E (Client) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All very satisfactory.

Reply from Philip Maundrill, Director at Unique Senior Care | Coventry & Kenilworth

Thank you for providing us with your positive feedback. We know our team really enjoy their visits and we are always happy to hear about what a difference we are making to our clients daily lives. Thank you once again.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Phil W (Son of Client) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caregivers are very considerate and caring. They take time to make sure Mum is comfortable and safe. Communication is excellent and I am happy that Mum is in safe hands.

Reply from Philip Maundrill, Director at Unique Senior Care | Coventry & Kenilworth

Thank you for your wonderful feedback and for taking the time to provide this information via homecare.co.uk. We are delighted to hear that our team are doing their best for your Mum and that you are pleased she is in such safe hands. We always like to think that our clients have the time they need and are not having to rush their daily routines. Thank you once again.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H W (Nephew of Client) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unique have provided an excellent home care service for my uncle. All their staff have shown real compassion and have been caring throughout. Their dedicated carers helped to build relationships and confidence in the service. Unique provided excellent feedback and support to the family during the inevitable
health problems and emergencies. I would recommend Unique Senior Care, Coventry, to anyone who needs home care support in the area.

Reply from Philip Maundrill, Director at Unique Senior Care | Coventry & Kenilworth

Thank you for taking the time to give us such wonderful feedback. We are really pleased to hear that your uncle has benefitted from our service and also that the team involved, have delivered on our commitment, to provide the best. Thank you too, for the recommendation to other readers of this information.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L B (Wife of Client) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, my husband gets brilliant care. All the caregivers are fantastic with him and also offer great all-round support to me also. Lots of recent staff issues have meant some disruption to our usual team, however, the office staff have tried hard to resolve things to our satisfaction.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L H (Daughter of Client) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unique Senior Care has provided three and a half years of excellent care for my 90-year-old mother. They have offered much-needed support to her, which allows her to remain living in her own home. My mother gets on extremely well with her main carer. I have regular communication with the office either
by phone calls or emails. I have recommended Unique to a friend of my mother, who seems equally pleased with their services.

Reply from Philip Maundrill, Director at Unique Senior Care | Coventry & Kenilworth

Thank you for taking the time to provide us such positive feedback, it's very much appreciated. We love to hear that our clients are so delighted that they go to great lengths to also recommend us to their friends too. Thank you once again.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C Y (Daughter of Client) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from the start, the care provided was of a high standard with good communication and prompt timekeeping. Unique Care adapted quickly to the changing needs of my parents and bonded well with them. Job well done. Thank You.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L S (Daughter of Client) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always punctual and pleasant staff whoever attends.
Kept me informed of my mother's health when required hospital/paramedic care and took extra care to assist.
Carers have even visited when not on duty.
All-round very good.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S H (Daughter-in-law of Client) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased we chose Unique Senior Care. They have been excellent in all aspects. From the initial assessment of my Mother in Law's needs to the introduction of suitable carers and organisation of the rotas/shifts. The help we needed was short term whilst my father in law recovered from an operation
but I would not hesitate to use their services again in the future. My Mother in Law felt well looked after and safe and got very fond of her carers. Thank you to all involved.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Nigel R (Son of Client) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial enquiry through to signing up to provide care for my elderly mother, I have found unique care to be easy to deal with, helpful and considerate at all times. The carers have been wonderful and very much appreciated by my mother. Based on my experience over the last 6 months, I have no
hesitation in recommending them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Julia D (Client) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I needed help in the mornings for one hour when I was not well. The helper came to get me up and help with showering and a light breakfast, making the bed and washing up.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Joy W (Wife of Client) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Unique Senior Care to be highly professional, very sympathetic and thoughtful.
This goes for managers and carers.
The main carer is here for 4 hours a week, she is great with my husband, she takes him somewhere every week and had used her own time to find suitable things to do. Both
carers have been excellent.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Patricia F (Client) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful, nice girls who do almost anything to help you and somebody always turn up. The office keeps you well informed about any changes.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gwenda S (Daughter of Client) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's early days for mum, she is getting used to the staff and finding them friendly, supportive, caring and reliable. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan M (Wife of Client) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As my husband has dementia and enjoys going for walks (not on his own) this has been a very useful and enjoyable service as he is able to walk with some very pleasant a caring ladies which he always looks forward to and especially the conversation. When the time comes when he needs extra help, I would
not hesitate to gladly have this benefit and for my peace of mind.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Eleanor E (Client) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Altogether a very satisfactory service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Peter V (Husband of Client) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over a period of years, I have employed various care companies but none of them have come up to the standard of unique and their staff.
We are now very happy and relaxed.

Reply from Toni Symonds, Care Manager at Unique Senior Care | Coventry & Kenilworth

That's great to hear Peter! Thank you!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.871)

Overview of Review Score

The Review Score of 9.9 (9.871) out of 10 for Unique Senior Care | Coventry & Kenilworth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.871 for Unique Senior Care | Coventry & Kenilworth is calculated as follows: ( (89 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 101 Ratings = 4.871

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Unique Senior Care | Coventry & Kenilworth is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Nikki

Nikki

Job Title: Registered Care Manager

We are delighted that Nikki is the Registered Manager for our service in Stratford on Avon.


With over 20 years of care experience, she started her career in care at the age of 16, working in a care home looking after the elderly, whilst also studying at college to gain her Health and Social Care qualifications


Nikki is now a very experienced Care Manager, having worked in a range of different care settings from private and public hospitals, care homes, home care and including 18 years working with Mencap supporting people with Learning Disabilities.


A huge advocate of elderly care at home, Nikki fully understands the benefits of physical and mental wellbeing of both her clients and her support team and she truly believes in the right for everyone to be able to live safely, with respect and dignity in the comfort of their own home, surrounded by the things they know and love.


Nikki loves getting to know our customers and their families, as they are all unique. She also understands the benefits of listening to their life stories, and hearing about their interests and wider families; as this enables her team to really know the people they are caring for and make each visit count and make them happy.


Outside of work, Niki has two children, two dogs – one of which weighs more than her two children and enjoys getting out in the countryside for a family walk.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Unique Senior Care | Coventry & Kenilworth to verify any information. View our terms and conditions. Unique Senior Care | Coventry & Kenilworth has a Platinum Service – more info.