Unique Senior Care | Coventry & Kenilworth

44 The Square, Kenilworth CV8 1EB
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9.9 66 Reviews
  • Unique Senior Care | Coventry & Kenilworth, Kenilworth
The Coventry & Kenilworth branch of Unique Senior Care has been rated Outstanding twice by the Care Quality Commission (CQC) in October 2016 and October 2019. It is the only home care provider in Coventry and Warwickshire specialising in the elderly to be rated outstanding – CQC’s highest rating.

They provide outstanding home care and live-in care services to support people who would like to continue to live in the comfort of their own homes, for as long as possible.

They are a fully regulated service, with a team of friendly, professional and empathetic Caregivers, who are dedicated to providing outstanding care, from as little as one hour a week to 24 hours a day, seven days a week live-in care. They design personalised care plans to meet clients’ specific needs and wishes, for either short-term periods of respite, or longer-term, and offer support with personal care, mobility, medications, housekeeping, transportation, companionship and cooking.

All Caregivers receive tailored training, equipping them with the skills needed to best look after people living with dementia and Parkinson’s, and for people who require palliative end-of-life care, ensuring that your loved ones get the care they deserve. Their flexible services are available in Coventry, Kenilworth and surrounding areas. Choosing care can feel daunting, but Unique Senior Care can help, simply call today.

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Care Provided by Unique Senior Care | Coventry & Kenilworth

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Katie Dean (Registered Manager)

Funding & Fees Guide for Unique Senior Care | Coventry & Kenilworth

  • Prices

  • Hourly Care (min 1 hour per visit).


    Mon to Fri - 8am and 8pm - £41.00 per hour
    Mon to Fri - 8pm and 8am - £42.00 per hour
    Sat & Sun - 8am and 8pm - £43.00 per hour
    Sat & Sun - 8pm and 8am - £45.00 per hour.


    Sleep over rate between 10pm and 7am £275.00 per night.
    Companionship support or respite – all services, but off peak £75.00 per booking - Service must be a 2½ hour period not starting before 10am and finishing no later than 4pm


    Live In Care - £1,785 per week
    Live In Respite, Palliative or Complex care - £2,100 per week
    Couples Live in Care - £2,240 per week
    Couples Live In Respite, Palliative or Complex care - £2,485 per week.

  • At Unique Senior Care we offer a clear and straightforward pricing structure for our live-in care services. We aim to provide the very best care that reflects our outstanding service standards.


    Our fees cover your complete care service, including the initial consultation, provision of care above and management of our service. There are no additional fees for your Caregiver's travel to and from your home (additional trips i.e shopping, appointments, leisure are chargeable at 50p per mile)


    For your fully personalised care package quote, please get in touch with one of our friendly and expert care advisors or discover more on our website.

Unique Senior Care | Coventry & Kenilworth Reviews (66)

Total of 66, showing 41-60
9.9

Unique Senior Care | Coventry & Kenilworth has a Review Score of 9.9 (9.871) out of 10, based on 17 reviews in the last 2 years. Over all time Unique Senior Care | Coventry & Kenilworth has 66 reviews.

Overall Experience

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Review from L L (Client) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is very good. A lovely lady who we all get on very well with.

Reply from Toni Symonds at Unique Senior Care | Coventry & Kenilworth

Thank you for your feedback, Loretta! We're happy to hear you're all happy :)


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Review from Catherine L (Daughter of Client) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful, kind and considerate care - totally trustworthy. This care became 'end of life care' which was delivered with sensitivity and dignity. Every carer who cared for both my parents were loving and professional and we felt safe in their hands - always punctual, communicative and totally reliable.
The standard of care by Unique Senior Care (Coventry) is extremely high and considered. I would always recommend Unique Senior Care (Coventry) - top of my list.

Reply from Toni Symonds, Care Manager at Unique Senior Care | Coventry & Kenilworth

Thank you so much for your kind feedback, Catherine, we love hearing about how our care workers have made a big difference to families like yours.


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Review from Graham P (Son of Client) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The excellent support that Unique Senior Care gave to my mother enabled her to remain in her own home as long as possible. The carers were so kind to Mum and she looked on them as friends. With no immediate family nearby, this companionship was invaluable to us.

Reply from Toni Symonds at Unique Senior Care | Coventry & Kenilworth

Thank you for your kind feedback Graham. We love hearing about how our carers can make a real difference.


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Review from B N (Client) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service was faultless. Carers arrived on time every day, prepared to do anything required of them. The carers had great personalities and were great company to have around me post hip surgery. I have friends use other care agencies who have fallen well below an expected level of service, care and
consideration.

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Review from Joyce S (Client) published on 26 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Unique Senior Care extremely satisfactory.
The carers are well-trained, extremely caring and ready to take on all aspects of personal care to make life easy for their clients.
Many will take on extras to be helpful.
It is good that all carers are introduced to their clients by shadowing a
known member of staff.
The office staff are helpful and do their best to comply with requests.

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Review from M S (Wife of Client) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since commencing this service in January 2018, we have been impressed with all standards of care and consideration offered. Ont he days used, we got the same carer and are notified in advance of any changed. Timekeeping is excellent as is the standard of care and consideration given to my husband and
myself which is very good. He is treated with dignity and consideration.

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Review from L I (Daughter of Client) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have put the "care" back into caring. I feel totally happy and at ease with them looking after my mum's needs. I couldn't ask for more of them.

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Review from Margaret H (Client) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care I have received it was very professional. The ladies were very helpful and willing. I felt that the staff in the office need to be more aware of notifying clients sooner when alterations are made.

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Review from Mike B (Wife of Client) assisted by family/friend published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been using their services since November but have very quickly built up a great rapport with the team of lovely carers. They are punctual, trustworthy, kind, friendly and supportive to both my husband and myself and they always care for him with respect and dignity. Thus to say, we are very
pleased so far and are sure we will have a long and happy working relationship.

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Review from Jennifer S (Wife of Client) published on 11 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are cheerful and helpful. My husband feels very comfortable with them. They always arrive on time and if for any reason there is a delay the office has always informed me. I would recommend Unique Senior Care to others in similar circumstances.

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Review from I B (Husband of Client) published on 10 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care we receive is of the highest quality. We can totally rely upon our regular caregivers for punctuality, consideration and professionalism. They will always go above and beyond what is normally required if it helps improve our care and our situation. They make the experience one which is centred
around what is best for us. They are ‘lovely’ and have become friends to rely upon.

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Review from Janet S (Client) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful service that I used during a period of post-operative recovery. A well-managed agency that provided me with three excellent carers that were kind, helpful, cheerful and very supportive. The care I received has been a contributory factor in my recovery. I would always recommend the agency
and would use them again in the future if I needed to do so. Compared to other agencies, Home Instead are "Simply the Best".

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Review from Yvette L (Niece of Client) published on 12 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I required carers for my elderly aunt and uncle that I could trust and rely upon. My aunt and uncle didn't trust people easily and didn't like people in their home. My uncle, who initially required the carer, was very reluctant. I spent my time searching for a suitable carer and I came across Home
Instead details which impressed me and coincidentally, a neighbour then recommended them to me. The Manager of Coventry South, had the balance of qualities that you would seek in a carer. As my uncle was reluctant, she stepped in and became the Care Giver for my uncle initially to get him used to having a carer; she was wonderful. She managed to get him to co-operate in receiving personal hygiene care, particularly showering. Unfortunately, just when we started to increase the care within the home, my uncle had a stroke and was admitted into hospital. The Manager found him and took charge of the situation, and stayed with my auntie at home when he was admitted. Excellent!

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Review from M S (Client) published on 17 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the service provided.
Carers always punctual, friendly and helpful.

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Review from J Q (Daughter-in-law of Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first contact with the company, we were treated with professionalism and courtesy.
Entrusting a loved one to strangers is very hard but from the first visit of the caregivers, my mother in law was happy. In her words, they "just clicked."
Time and thought had been taken to make sure the caregivers
matched mum's needs and personality.
The relief for the family knowing that she is being well cared for by a professional caring team is immeasurable.

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Review from W T (Wife of Client) assisted by family/friend published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy to be enjoying a high level of service being provided by our care giver. She offers support, personal care and understanding of the problems with which we are faced and makes suggestions for possible solutions. Professionalism at all times is commendable as is their general demeanour.


We anticipate their visits with pleasure and we are never disappointed. Various meetings with other staff ie office staff and management personnel, have always been informative and very respectful of our individual circumstances. We hold the agency in high esteem.


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Review from P S (Client) assisted by family/friend published on 6 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have two regular carers who attend once a day each morning and attend to personal care. We are delighted with the standard of care we receive. They are friendly and caring, always treating us with respect and dignity. They go out of their way and above and beyond of what is expected. We don't know
what we would do without them. They definitely are appreciated.

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Review from Olive C (Client) published on 4 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers very helpful - necessary to have same carers to build confidence.

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Review from S L (Client) published on 2 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A member of my family originally found out about Home Instead by searching the internet. I have been using their services for just over a year.


I had a heavy fall some years ago on my right side. The consultant said that my hips was so strong that it had pushed the bone into my pelvis. This resulted

in a limp, and last year in addition the discs in my spine collapsed through wear and tear. This has left me with a stoop, and not as mobile as I used to be!


A carer visits me once a day at 8.00am every morning for one hour. She assists me with a shower and dressing, and prepares breakfast and a salad lunch. As I have some arthritis, she also opens any containers and does some occasional light cleaning, including vacuuming. It is also pleasant to have a little chat about common interests.


I find these visits help me to start my day in a positive way, and I look forward to the next morning. I also appreciate the regular contact by Home Instead central office to confirm that my needs are sill being met, and advance monthly notification of names of my visitors.


My family appreciate the reassurance that I receive this regular assistance with my morning needs each day. I can manage fine in the evenings, and various family members visit quite often when they are free to do so.


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Review from Louisa R (Daughter of Client) published on 1 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers for my mum are excellent. They treat her with respect and good humour. Any problems are notified to me immediately and the team try their hardest to assist mum in any way they can. I cannot fault her two main carers, they are always punctual, stop for the full hour and give Mum their attention.
They try to improve her mood each day with fun and humour. They also take her for walks or shopping to get her moving when they can. I am extremely pleased with the service given us.

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Current Review Score: 9.9 (9.871)

Overview of Review Score

The Review Score of 9.9 (9.871) out of 10 for Unique Senior Care | Coventry & Kenilworth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.871 for Unique Senior Care | Coventry & Kenilworth is calculated as follows: ( (89 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 101 Ratings = 4.871

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Unique Senior Care | Coventry & Kenilworth is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

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Meet the Team (1)

Nikki

Nikki

Job Title: Registered Care Manager

We are delighted that Nikki is the Registered Manager for our service in Stratford on Avon.


With over 20 years of care experience, she started her career in care at the age of 16, working in a care home looking after the elderly, whilst also studying at college to gain her Health and Social Care qualifications


Nikki is now a very experienced Care Manager, having worked in a range of different care settings from private and public hospitals, care homes, home care and including 18 years working with Mencap supporting people with Learning Disabilities.


A huge advocate of elderly care at home, Nikki fully understands the benefits of physical and mental wellbeing of both her clients and her support team and she truly believes in the right for everyone to be able to live safely, with respect and dignity in the comfort of their own home, surrounded by the things they know and love.


Nikki loves getting to know our customers and their families, as they are all unique. She also understands the benefits of listening to their life stories, and hearing about their interests and wider families; as this enables her team to really know the people they are caring for and make each visit count and make them happy.


Outside of work, Niki has two children, two dogs – one of which weighs more than her two children and enjoys getting out in the countryside for a family walk.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Unique Senior Care | Coventry & Kenilworth to verify any information. View our terms and conditions. Unique Senior Care | Coventry & Kenilworth has a Platinum Service – more info.