Home Instead (Ilkley & Skipton)

Holiday House, Valley Drive, Ilkley LS29 8PB
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9.9 67 Reviews
  • Home Instead (Ilkley & Skipton), Ilkley
Home Instead (Ilkley) offers a flexible range of non-medical care for older people, with all care personalised to suit the needs of the individual.

Help with a wide range of domestic tasks can help adults to remain independent and in the comfort of their own homes, while companionship is also important to help prevent isolation and depression.

Care workers are also experienced in some complex needs, such as dementia.

Bespoke care is designed to offer emotional support, as well as helping clients to remain active. Caregivers are all carefully matched for their suitability.

Our unique service continuity and support plans set Home Instead apart from other home care providers.

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Care Provided by Home Instead (Ilkley & Skipton)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Simon White (Director)

Funding & Fees Guide for Home Instead (Ilkley & Skipton)

  • Prices

  • Available on request

Home Instead (Ilkley & Skipton) Reviews (67)

Total of 67, showing 1-20
9.9

Home Instead (Ilkley & Skipton) has a Review Score of 9.9 (9.880) out of 10, based on 27 reviews in the last 2 years. Over all time Home Instead (Ilkley & Skipton) has 67 reviews.

Overall Experience

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Date Published

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Review from Dale S (Client) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This review covers my experience with Home Instead since I started, 2 years ago.
I do have fairly limited demands upon the service and I do understand its limitations.
The staff are excellent.

Reply from Louise McLennan, Registered Care Manager at Home Instead (Ilkley & Skipton)

Thank you for taking the time to review our services. We appreciate your feedback. Thank you once again.


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Review from A W (Daughter of Client) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have now been using Home Instead for over 2 years to help with care of my 91 year old Dad. Throughout they have been exceptional in the services they have provided.
The regular reviews have helped tailor the care that is provided to his specific needs. They have been flexible, friendly and efficient.

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Review from J P (Daughter of Client) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a new client. A great deal of time and care was spent finding out about his life, needs and interests. The family were pleased that home care would only offer care in blocks of hours, enabling quality time spent with him. They make Dad breakfast, lunch and an evening meal and ensure that
he takes his tablets at the correct time. We were very impressed that new people are always introduced first.
The care professionals arrive on time and always ask if there's anything he needs. They are polite and respectful and Dad says 'They take an interest in me. They are friendly and chatty and good company'.
We have the peace of mind that he is now eating properly at the right times and taking all his tablets. Home care also provide good personal care e.g. helping my father with his catheter, putting on his compression socks, putting cream on his legs and giving his feet a massage. They will also hoover round while his meal is cooking or pop to the shop if he's run out of something.

Reply from Louise McLennan, Registered Care Manager at Home Instead (Ilkley & Skipton)

Thank you for taking the time to write such a detailed review. It is good to know that the service we are providing fulfils your father's needs fully.


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Review from David S (Son of Client) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care that Home Instead provide my father is very good. He especially enjoys their ability to take him out and about, such as to the park of the local village, which he would not be able to do without them.

Reply from Louise McLennan, Registered Care Manager at Home Instead (Ilkley & Skipton)

Thank you for such a positive review. It is our pleasure to support your father.


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Review from Deborah R (Daughter of Client) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Instead staff are helping me to look after my father in a friendly and kind way. The extra events are lovely opportunities for him to socialise in a supportive environment and are much appreciated!

Reply from Louise McLennan, Registered Care Manager at Home Instead (Ilkley & Skipton)

Thank you for taking the time to give such a positive review. We are thrilled that your father is gaining so much from what we do. The events are a great way of bringing clients together, to see them socialise, laugh and have fun brings us great pleasure.


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Review from D J (Daughter of Client) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We approached Home Instead earlier this year, just for some initial support and to get home visits started with a reputable organisation that my parents would accept and trust in their home.
We have started with some very generic support, for a couple of hours each week. The team are lovely and incredibly
responsive, to the point we have been able to increase visits when needed due to illness.

Reply from Louise McLennan, Registered Care Manager at Home Instead (Ilkley & Skipton)

Thank you for taking the time to share your positive experience with us. I am so pleased we are able to support your parents and adapt that support as needed.


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Review from Simon C (Son of Client) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended Home Instead by a local healthcare worker. I am delighted I accepted her advice. My mother has 3 different carers each week and she likes them all, their company, their help, and their discretion. It has made living at home (where she wants to be) possible. I appreciate the regular
reports received each week of all the visits made by the carers, and also appreciate feedback from the local administrator. Home Instead gives me support and care for my mother and peace of mind for me. I fully recommend the service they provide.

Reply from Louise McLennan, Registered Care Manager at Home Instead (Ilkley & Skipton)

It is our absolute pleasure to support your mother. Thank you for taking the time to share your experience with others.


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Review from Susan F (Daughter of Client) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the card that Mum is having.
All the ladies who go in to see Mum are pleasant and helpful.
She enjoys their visits.
They help her with getting meals ready and washing and ironing they provide Mum with conversation and have offered to take her out as well.

Reply from Louise McLennan, Registered Care Manager at Home Instead (Ilkley & Skipton)

A huge thank you for taking the time to review our service. I am so pleased you are happy with what we do.


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Review from S K (Wife of Client) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They provide a completely reliable service with very good timekeeping. The carers are always efficient and cheerful and carry out all the tasks asked of them. There have not been any issues or concerns.

Reply from Louise McLennan, Registered Care Manager at Home Instead (Ilkley & Skipton)

Thank you so much for taking the time to write such a great review. It means so much to know that the service we provide is making a difference.


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Review from Hannah C (Daughter of Client) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a great relief to know that Home Instead is visiting Mum regularly so that she isn't so isolated. Home Instead have been so helpful in sorting out Mum's support and suggesting different activities for her to join and enjoy. She says the care professionals are all very kind and thoughtful and like
a good chat too!

Reply from Louise McLennan, Registered Care Manager at Home Instead (Ilkley & Skipton)

Thank you so much for your great review. It is a pleasure to support your mum, I think the highlight has been the shoe shopping which was a fun trip! Always lots of chat with every visit.


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Review from J H (Client) assisted by family/friend published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The two regular carers are absolutely superb. They each have a complete skill range and the initiative to use those skills. They are also delightful people, courteous, friendly yet professional at all times. 20/10 to each one.

Reply from Louise McLennan, Registered Care Manager at Home Instead (Ilkley & Skipton)

Thank you so very much for your lovely words. It is our pleasure to be able to support you.


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Review from Richard H (Son of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The support given by Home Instead to my mother has far exceeded our expectations. On one occasion the care pro found her on the floor and arranged an emergency response, staying until they arrived. The care pros have also attended on an unscheduled occasion when we couldn't reach her on the phone.
I
would not hesitate to recommend Home Instead to anyone looking to provide a relative with additional safety and support, regardless of how complex their needs.

Reply from Emma White, General Manager at Home Instead (Ilkley & Skipton)

We are really pleased to hear how our support has enabled not just your mother, but you and your family, the reassurance and security that is often needed for our relatives who live alone.


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Review from S G (Daughter of Client) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I honestly couldn’t be more impressed with the support and companionship provided by Home Instead for my mum. Her carer is vibrant, fun, exuberant and just what my mum needs to get out and about and just have some fun. Thank you - you are making such a difference.

Reply from Emma White, General Manager at Home Instead (Ilkley & Skipton)

Thank you for your lovely words regarding the support your family are having from Home Instead Ilkley. It is great to hear the Care Professional who visits is exactly what Mum needs!


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Review from J F (Daughter-in-law of Client) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care has been outstanding at every level, from the care professionals themselves to the managers, who have ensured excellent support and communication on a daily basis. The setting up of this provision was detailed and tailored to my mum-in-law's individual needs. The daily feedback via
the app has alerted us to issues we might not have otherwise picked up. I cannot recommend highly enough.

Reply from Emma White, General Manager at Home Instead (Ilkley & Skipton)

Thank you for your very kind words - we are really pleased to hear how happy you have been with all of the team. The app is a huge benefit for family, keeping you in the details of the care your mum-in-law is receiving.


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Review from D P (Daughter of Client) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had a daily visit from Home Instead ladies for the last few weeks. Their visits have made a big difference to Mum. Everyone who has visited has been friendly and caring and their visits have helped improve Mum’s low mood. As well as companionship they have helped with all the little things that
otherwise would have to wait for my brother and I to visit. They have taken Mum to the shops or brought her shopping and helped Mum with some jobs in her home. As well as chatting with Mum they have given a sympathetic ear when Mum was feeling very low and the kindness of these ladies has been very much appreciated.

Reply from Emma White, General Manager at Home Instead (Ilkley & Skipton)

We are pleased to hear that Mum has been finding the visits from Care Professionals of huge benefit. Making sure she feels heard and supported is vital.


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Review from Katherine s (Daughter of Client) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in Athens, Greece and try to visit Mum every 3 months, but being so far away it is impossible to help with practical things on a daily or weekly basis. The young ladies from Home Instead are such good company for her and have built really good relationships with her. They check what she needs
and as she becomes less able to manage are there to help her shower or dress. Unfortunately, Mum has very bad balance and tends to go through periods where she loses her confidence, especially after a fall (even if she doesn't hurt herself) I have filled the freezer and the girls fetch whatever she wants from the freezer on the days she doesn't have a meal delivered. I will be over again in March and can help Mum decide whether she needs to have more help and perhaps amend the checklist.
Thank you for helping her stay in the place she chooses to be.

Reply from Emma White, General Manager at Home Instead (Ilkley & Skipton)

Thank you for your review, it is fantastic to hear how much the Care Professionals benefit your Mum and give you piece of mind whilst not being local. We thoroughly enjoy supporting Mum and helping her remain independent at home.


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Review from P H (Son of Client) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Only been using this company for over 1 week but very happy so far.
My mother was initially against the service but is mellowing gradually due to the attitude of the carers she has met.
Hope it continues.

Reply from Emma White, Commercial Manager at Home Instead (Ilkley & Skipton)

Thank you for sharing your experience with Home Instead, it is great to hear that your mother is already building lovely relationships with the care professionals who visit her.


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Review from Hilary F (Daughter of Client) published on 16 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead visit my father daily for an hour and he enjoys them all coming. They adapt their services to his needs and include accompanying him on a short walk, taking him to local appointments, preparing a hot meal or a sandwich meal for later and, most importantly, offering companionship.
The carers
are all very different personalities but all treat him with respect and courtesy and understanding. They adapt to changes in routine easily and are observant as to what needs doing, like putting washing away etc.
There is a regular review of his care needs and I am involved with this at his request.

Reply from Emma White, General Manager at Home Instead (Ilkley & Skipton)

We are really pleased to hear that your father is enjoying the full range of support our Care Professionals provide and the Care Pro's matched to him are understanding of his needs.


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Review from J B (Daughter of Client) published on 16 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother now receives care four times a day, enabling her to stay in her own home, which is very much what she wants. The carers are, with very few exceptions, attentive, caring and provide the level of care and support that my mother needs. As well as meeting her personal needs they get to know her,
cook and do household chores.
Where possible she has a core group of carers that she knows and trusts. Obviously, staff move on from time to time and so there are changes, but effort is made to familiarise her with new staff and vice versa.
Occasionally there have been carers she has not got on with and when this is mentioned they have been taken off her schedule.
In times of emergency, the management team and the carers have stepped up to help, finding more support, and waiting until family members arrive.
This is not a cheap service, but it does provide a very good level of care with excellent office backup and so peace of mind for myself and other members of the family.

Reply from Emma White, General Manager at Home Instead (Ilkley & Skipton)

We are pleased to hear that the support your Mum has been receiving has enabled her to stay at home and given peace of mind for the family.


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Review from D G (Son of Client) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care provided by Home Instead is excellent, and both the carers and support staff have provided a top-class service. My mum has been a client for many years, and we have always found the carers and companions to be kind, friendly and approachable. They follow up on things that need doing
and suggest ways to manage the care better. We always feel informed, and they carry out regular service reviews. I would gladly recommend Home Instead for their 5-star commitment and service.

Reply from Emma White, General Manager at Home Instead (Ilkley & Skipton)

Thank you for your lovely summary of the support we provide for you and your Mum. Everyone looks forward to seeing your Mum and her infectious personality, whether during a one to one visit or at our client events.


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Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Home Instead (Ilkley & Skipton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.880 for Home Instead (Ilkley & Skipton) is calculated as follows: ( (139 Excellents x 5) + (19 Goods x 4) ) ÷ 158 Ratings = 4.88

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Ilkley & Skipton) is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Sep 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (9)

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Louise McLennan

Job Title: Registered Care Manager

Joined: 2022

Louise joined Home Instead following 30 years in the Dental industry and has progressed through different roles.


She joined Home Instead initially as a Care Coordinator and has grown her experience and skill set to become a Registered Care Manager.


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Ashleigh

Job Title: Operations Manager

Joined: 2015

Ashleigh joined Home Instead in 2015 as a Care Professional and has developed her skills to become an Operations Manager. Ensuring the smooth running of the business, she oversees recruitment, training and more.


She enjoys the rewarding nature of all her roles with Home Instead.


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Louise Birkbeck

Job Title: Care Coordinator

Joined: 2023

Louise joined Home Instead after previously working in retail management, nursery management and more recently within schools with a focus on children’s mental health and wellbeing.


A career change into the care industry has been great for Louise and she is loving her role as Care Coordinator.


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Emma

Job Title: Care Coordinator

Joined: 2023

Emma joined Home Instead after previously working in care for 7 years. Following a career change in administration, she always knew that working in the care industry was where she was meant to be.


She loves making a difference in her client's days.


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Lisa Long

Job Title: Auditor

Joined: 2023

Lisa rejoined the team at Home Instead in 2023, having previously worked for Home Instead as a Care Coordinator.


Lisa says her role gives her great job satisfaction, as she feels she can make a real difference to people and the levels of care they receive.


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Debbie

Job Title: Learning & Development Coordinator

Joined: 2018

After 37 years in the civil service, Debbie made the jump into care and now ensures the calibre of care our clients receive is consistent and of the highest quality.


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Deb

Job Title: Care Professional Manager

Joined: 2023

Deb joined Home Instead following 17 years in General Practice with a wealth of experience in all things administrative.


She enjoys being part of an enthusiastic and friendly team, which Home Instead undoubtedly is.


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Rhiann

Job Title: Talent Resourcing Manager

Joined: 2023

Rhiann has previous experience within the events and hospitality sector with a resourcing background. She now enjoys a career matching Care Professionals with our clients
She wanted job satisfaction and this hits the spot!


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Sadie

Job Title: Community Champion

Joined: 2022

Sadie has previously worked in Primary Schools and GP Surgeries alongside volunteer work where she got to meet older people in the community. This sparked a wish to pursue a career in this field.


She enjoys engaging in the community and making people smile every day.


Frequently Asked Questions about Home Instead (Ilkley & Skipton)

What Type of Services does Home Instead (Ilkley & Skipton) offer?

Home Instead (Ilkley & Skipton) offers Home Care.

How many Carers does Home Instead (Ilkley & Skipton) employ?

Home Instead (Ilkley & Skipton) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Ilkley & Skipton) to verify any information. View our terms and conditions. Home Instead (Ilkley & Skipton) has a Platinum Service – more info.