Home Instead (Ilkley & Skipton)

Holiday House, Valley Drive, Ilkley LS29 8PB
Submit a Review
9.9 67 Reviews
  • Home Instead (Ilkley & Skipton), Ilkley
Home Instead (Ilkley) offers a flexible range of non-medical care for older people, with all care personalised to suit the needs of the individual.

Help with a wide range of domestic tasks can help adults to remain independent and in the comfort of their own homes, while companionship is also important to help prevent isolation and depression.

Care workers are also experienced in some complex needs, such as dementia.

Bespoke care is designed to offer emotional support, as well as helping clients to remain active. Caregivers are all carefully matched for their suitability.

Our unique service continuity and support plans set Home Instead apart from other home care providers.

Show Home Instead (Ilkley & Skipton) on the Map

Care Provided by Home Instead (Ilkley & Skipton)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Simon White (Director)

Funding & Fees Guide for Home Instead (Ilkley & Skipton)

  • Prices

  • Available on request

Home Instead (Ilkley & Skipton) Reviews (67)

Total of 67, showing 41-60
9.9

Home Instead (Ilkley & Skipton) has a Review Score of 9.9 (9.880) out of 10, based on 27 reviews in the last 2 years. Over all time Home Instead (Ilkley & Skipton) has 67 reviews.

Overall Experience

  • 60
  • 7
  • 0
  • 0
  • 0

Date Published

67
5
12
27
40

Review from Guy (Son of Client) published on 2 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have proved to be responsive, caring, professional and efficient. They have been very flexible in adapting to changing circumstances, and the particular problems of relatives who are distant and unable to visit during lockdown. The carers and administration have all been very professional
and flexible.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Philip C (Son of Client) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service offered has been exemplary, and all the caregivers are very thoughtful and are always looking to help Mum. Any changes the family feel need to be made are dealt with very promptly. We particularly find the online app the caregivers complete after each visit summarising how the visit went
etc, extremely useful.

Reply from Simon White, Director at Home Instead (Ilkley & Skipton)

Thank you for your review. Our team are happy to help in any way we can.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Andy H (Son of Client) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My ninety two year old mother has weekly visits from carers at Home Instead (Ilkley & Skipton). As I live abroad, these visits and help are so useful for my mother, who during to the health crisis, is very much isolated for the moment. Home Instead (Ilkley & Skipton) carers give her practical help for
her every day life, help her with some technological problems but mainly give her very friendly company and bring some normality back into her life. I can recommend Home Instead (Ilkley & Skipton) to other people in similar situations.

Reply from Simon White, Director at Home Instead (Ilkley & Skipton)

Thank you for a lovely review. It's great to know that we are making a difference when it matters most.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J G (Wife of Client) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and very supportive, including carers, office staff and management. Just what we needed. My husband trusts his carer implicitly.

Reply from Simon White, Director at Home Instead (Ilkley & Skipton)

It's been a pleasure to support him. Thank you for your review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P G (Client) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers have been very helpful and pleasant. I am happy to continue using your service.

Reply from Simon White, Director at Home Instead (Ilkley & Skipton)

Many thanks for your kind review. Look forward to seeing you again at one of our social events.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anthony G (Son of Client) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Ilkley & Skipton) have been visiting my ninety four year old mother on a daily basis for six months. They visit for one hour each day to check she is okay and for companionship. The carers are excellent and never let us down. The office contacts us direct if there is a problem or query.
Highly recommended.

Reply from Simon White, Director at Home Instead (Ilkley & Skipton)

Thank you for your lovely words, Anthony. It is a pleasure to support your mum and we know how well the CAREGivers get along with her and look forward to seeing her.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sara (Daughter of Client) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, with progressing dementia, has been supported brilliantly by the Home Instead team over the last 4.5 years. They are a credit to the profession with all caregivers and office staff consistently providing friendly, responsive, caring and attentive service. The team members are well introduced
and long-serving so Mum is comfortable with them and happy to see them. They are flexible, show initiative and as a team provide every care that Mum needs, sometimes "going that extra mile" to support her. As a daughter living a long way from Mum I have always felt supported by the office staff and Care Givers to provide what Mum needs and in particular their communication responsiveness is excellent. They have made a huge difference to Mum's well-being and by extension that of the rest of the family.

Reply from Simon White, Director at Home Instead (Ilkley & Skipton)

'Thank you for the lovely review Sara. It has been our pleasure to care for your mum over the last 4.5 years and support her with her changing needs. The CAREGivers know her so well and are very fond of her as she is of them! We are pleased we can offer you peace of mind that she is in safe hands with you living further away.'


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Peter M (Son of Client) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Home Instead Ilkley for almost two years now and they have been totally reliable and very professional. They visit my mother and stepfather, who both have dementia, for an hour each morning and then for an hour on two evenings of the week. All the Caregivers have been very friendly with
a lovely disposition and my parents really look forward to them coming. I would not hesitate in recommending Home Instead to anybody.

Reply from Simon White, Director at Home Instead (Ilkley & Skipton)

'Thank you Peter for your lovely review. It has been great to see the relationships form between your mother, step father and the CAREGivers - I know they all get along very well with them and look forward to their regular visits too.'


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Caroline D (Client) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Home Instead Ilkley highly enough. They provide care to my mum who has dementia and disabilities, and we would be lost without them. The carers are kind and are really lovely, and all go the extra mile for my mum. The organisation is superb, and all the staff who coordinate the care
work really hard, and nothing is too much trouble. We had a recent crisis, and they went above and beyond to help us. If you want a care agency that really does care, then this is it.

Reply from Simon White, Director at Home Instead (Ilkley & Skipton)

Thank you for your lovely comments, Caroline. It is a real pleasure to be supporting your mum and we know how fond the CAREGivers are of her. We are glad we were able to support your mum through the recent crisis - it's what we are here for.'


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Margaret C (Wife of Client) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager came out to meet us and gathered information about our situation and our needs. They obtained personal information about my husband in order to select the right carer/companion for him.
The people who came in that role have shared interests with my husband and are never stuck for conversation
with him. He likes nothing better than telling his stories and to have people who share the interest and are genuinely interested in him and in getting to know him is great.
At this stage this service allows me to have some much needed time off. It is also filling a longer term aim, my husband is getting used to other people coming into the house to help, they are getting to know him before the dementia steels more of him away.
They treat him with respect and he enjoys their visits and looks forward to them.
We are notified if there are any changes to the times of the visits, but they are always on the same day and roughly the same time, for us so I can make plans. Very happy.

Reply from Simon White, Director at Home Instead (Ilkley & Skipton)

Thank you for lovely review, Margaret. It is lovely to hear that your husband is getting along so well with his CAREGivers, I know that they feel the same! We are pleased to hear that you are getting the break you need, knowing that he is in good company.'


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jayne G (Daughter of Client) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead are an amazing team. We have found them to be outstanding service providers. They go above and beyond as a matter of daily practice. It has been a massive comfort to know that they are there taking exceptional care of my father, particularly when we haven't been able to visit due to his
shielding. The app with reports of all visits is extremely useful. With it, we are able to keep a track of everything that has happened during a visit.
We would highly recommend them to anyone who is serious about getting the best possible care for themselves or a loved one.

Reply from Simon White, Director at Home Instead (Ilkley & Skipton)

'Thank you for your lovely words, Jayne. The CAREGivers are very fond of your dad and it is a pleasure to support him. I am also pleased to hear that we are able to put your mind at ease knowing that your dad is in safe hands.'


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Goodith W (Friend of Client) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank you from the bottom of my heart for your friendly, professional and deeply caring services to my deceased friend's husband over the last eighteen months. He has progressive memory loss and your practical suggestions and help have enabled him to stay in his own home as things get
a bit worse for him. You have provided sympathetic and cheerful companionship and daily care and often gone the extra mile for me and him. Your communication skills with me have been exemplary. I think the care you have provided and continue to provide has been absolutely superb.

Reply from Simon White, Director at Home Instead (Ilkley & Skipton)

Thank you for your kind review. It's a pleasure to care for your friend and its lovely to hear such positive comments about our team. We'll be sure to pass on your comments to our Caregivers.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M N (Husband of Client) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caregivers, in the main, were very, very good.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A H (Daughter of Client) published on 9 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from initial phone call through to caregivers, and they are wonderful with my mum. Great communication with me and very flexible during difficult situations. Gave me great peace of mind and tremendous support.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mary E (Wife of Client) published on 17 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the workers had a genuine personality approach. They were caring and skilful and pleasant natured to have around the home. Friendly, efficient, caring and genuine. Able to adapt to whatever they encountered in a positive and pleasant way. It was always nice to see friendly faces that helped without
upsetting the home balance. Well done wonderful workers. Thank you

Reply from Simon White, Director at Home Instead (Ilkley & Skipton)

Thank you for your kind comments. It has been a genuine pleasure getting to know you both and best wishes from all of us at Home Instead.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M E (Daughter of Client) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother took ill whilst visiting from Ireland at Christmas. When she was released from hospital I took time off work to help her recover. I needed some help with Mum so I could return to work. The care manager was fantastic. She agreed to find a carer to suit and she did. Mum was not keen on receiving
help, but our carer was totally professional, kind and patient. With the help of Home Instead, I was able to return to work and Mum eventually returned home. Thank you!

Reply from Simon White, Director at Home Instead (Ilkley & Skipton)

Thank you for such a great review. The whole team enjoyed supporting your mum and we send our best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Wendy M (Daughter of Client) published on 20 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last few years, the help and care my mother has received from Home Instead Ilkley has been exemplary. The people who have visited with her to take her shopping and take her out have been lovely and my mother has very much enjoyed their visits. She has especially enjoyed the outings arranged
by Home Instead to a stately home and to a well-known retailer archive that she has been on recently. With the help of Home Instead, she has been able to stay in her own home for as long as she has (she is now 100) and much longer than she might have been able to otherwise. But we all agree, her included, that the time has come for her to move to a care home where she will have people on hand to help her when she needs it.

Reply from Simon White, Director at Home Instead (Ilkley & Skipton)

It has been a privilege to support your mother and we are all so pleased to hear that we have made a difference.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J P (Niece of Client) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Early days, but so far we are very happy with Home Instead. The team are friendly, caring and very professional. My aunt's feedback is very positive and feels the staff are kind and treat her with respect and kindness. The office staff are helpful, friendly and professional and are happy to deal with
any queries or concerns. So reassuring to know that my aunt is receiving such good care. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mary H (Client) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead has made a great difference in my life I now have more time to spend with my husband who is totally blind. They also have a little time for myself.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janette G (Client) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received a wonderful service from Home Instead during the last four years, both from the caregivers and staff in the office.
Thank you very much.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Home Instead (Ilkley & Skipton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.880 for Home Instead (Ilkley & Skipton) is calculated as follows: ( (139 Excellents x 5) + (19 Goods x 4) ) ÷ 158 Ratings = 4.88

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Ilkley & Skipton) is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Sep 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (9)

No image found

Louise McLennan

Job Title: Registered Care Manager

Joined: 2022

Louise joined Home Instead following 30 years in the Dental industry and has progressed through different roles.


She joined Home Instead initially as a Care Coordinator and has grown her experience and skill set to become a Registered Care Manager.


No image found

Ashleigh

Job Title: Operations Manager

Joined: 2015

Ashleigh joined Home Instead in 2015 as a Care Professional and has developed her skills to become an Operations Manager. Ensuring the smooth running of the business, she oversees recruitment, training and more.


She enjoys the rewarding nature of all her roles with Home Instead.


No image found

Louise Birkbeck

Job Title: Care Coordinator

Joined: 2023

Louise joined Home Instead after previously working in retail management, nursery management and more recently within schools with a focus on children’s mental health and wellbeing.


A career change into the care industry has been great for Louise and she is loving her role as Care Coordinator.


No image found

Emma

Job Title: Care Coordinator

Joined: 2023

Emma joined Home Instead after previously working in care for 7 years. Following a career change in administration, she always knew that working in the care industry was where she was meant to be.


She loves making a difference in her client's days.


No image found

Lisa Long

Job Title: Auditor

Joined: 2023

Lisa rejoined the team at Home Instead in 2023, having previously worked for Home Instead as a Care Coordinator.


Lisa says her role gives her great job satisfaction, as she feels she can make a real difference to people and the levels of care they receive.


No image found

Debbie

Job Title: Learning & Development Coordinator

Joined: 2018

After 37 years in the civil service, Debbie made the jump into care and now ensures the calibre of care our clients receive is consistent and of the highest quality.


No image found

Deb

Job Title: Care Professional Manager

Joined: 2023

Deb joined Home Instead following 17 years in General Practice with a wealth of experience in all things administrative.


She enjoys being part of an enthusiastic and friendly team, which Home Instead undoubtedly is.


No image found

Rhiann

Job Title: Talent Resourcing Manager

Joined: 2023

Rhiann has previous experience within the events and hospitality sector with a resourcing background. She now enjoys a career matching Care Professionals with our clients
She wanted job satisfaction and this hits the spot!


No image found

Sadie

Job Title: Community Champion

Joined: 2022

Sadie has previously worked in Primary Schools and GP Surgeries alongside volunteer work where she got to meet older people in the community. This sparked a wish to pursue a career in this field.


She enjoys engaging in the community and making people smile every day.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Ilkley & Skipton) to verify any information. View our terms and conditions. Home Instead (Ilkley & Skipton) has a Platinum Service – more info.