Home Instead (Ilkley & Skipton)

Holiday House, Valley Drive, Ilkley LS29 8PB
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9.9 67 Reviews
  • Home Instead (Ilkley & Skipton), Ilkley
Home Instead (Ilkley) offers a flexible range of non-medical care for older people, with all care personalised to suit the needs of the individual.

Help with a wide range of domestic tasks can help adults to remain independent and in the comfort of their own homes, while companionship is also important to help prevent isolation and depression.

Care workers are also experienced in some complex needs, such as dementia.

Bespoke care is designed to offer emotional support, as well as helping clients to remain active. Caregivers are all carefully matched for their suitability.

Our unique service continuity and support plans set Home Instead apart from other home care providers.

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Care Provided by Home Instead (Ilkley & Skipton)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Simon White (Director)

Funding & Fees Guide for Home Instead (Ilkley & Skipton)

  • Prices

  • Available on request

Home Instead (Ilkley & Skipton) Reviews (67)

Total of 67, showing 61-67
9.9

Home Instead (Ilkley & Skipton) has a Review Score of 9.9 (9.880) out of 10, based on 27 reviews in the last 2 years. Over all time Home Instead (Ilkley & Skipton) has 67 reviews.

Overall Experience

  • 60
  • 7
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Date Published

67
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Review from Kay P (Daughter of Client) published on 4 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was diagnosed with dementia over 2 years ago. We contacted Home Instead to arrange care visits so that she would not be on her own for long periods of time when a family member could not be present.
From the outset, they have been brilliant. The caregivers have been excellent and have built up
a good relationship with Mum. The company is well run and nothing is too much trouble. We are notified immediately of any problems and they have always shown genuine care and concern for Mum's wellbeing.
We have been using Home Instead since 2017 and this has allowed us to keep Mum in her own home for as long as possible. Regrettably, her dementia has progressed and she now needs residential care, but this would have happened much sooner if we had not been able to use them.
Many thanks to all at Home Instead. We would strongly recommend their services to anyone in a similar situation.

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Review from Chris W (Son of Client) published on 24 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Because of early dementia, my mother needed to have care coming into her home in December 2018. We were recommended Home Instead by a neighbourhood volunteer who took Mum shopping each week. They responded promptly to our enquiry about help and were able to start providing care quickly, which was important.
They were flexible and worked hard at providing the right care for my mother, and the carers were kind, friendly and competent. Sadly because my mother's condition deteriorated quite quickly we made the decision as a family for her to go into residential care. However, the care and help from Home Instead were valuable in trying to ensure that my mother was safe at home and was eating and managing. We were especially impressed by the helpful response to various phone calls.

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Review from Graham B (Son of Client) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and companionship my mother receives is the highlight of her week.
It gives me peace of mind and reassurance that she has adequate support and structure. Thank you.

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Review from Jon R (Brother of Client) published on 18 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead rescued us when things were taking a significant turn for the worse with my sister, who has brain cancer, and our previous care arrangements were rapidly falling apart. Home Instead had been recommended by a neighbour, and I phoned them on a Saturday morning and spoke to the director. She
then worked tirelessly making arrangements for us all weekend. The director came to visit us on the Sunday, and together with her team put in place a rota of care starting on the Monday.


At all times the Home Instead team gave excellent care and we all have huge praise for their professionalism and caring attitude to my sister and the rest of us. They were always punctual, reliable, thoughtful and caring.


I would thoroughly recommend Home Instead Senior Care Ilkley to anyone looking for care in this area.


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Review from Dorothy B (Daughter of Client) published on 12 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Each carer who looks after my mother provides a very high standard of overall care. They show sympathy, kindness, discretion and understanding, and have a very "listening ear". They all go well beyond their call of duty. This reflects the high standards expected by the owner of the agency.

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Review from Fiona K (Daughter-in-law of Client) published on 3 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely impressed with the care provided for both of my parents over a period of twelve months. Mum had mixed dementia and dad had Alzheimer's and the staff from Home Instead Senior Care treated them with sensitivity and compassion. They were punctual, reliable and professional and their level
of commitment towards the end of my parents lives was outstanding.

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Review from J C (Daughter of Client) published on 3 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had various care companies for many years always searching for the "right one". In Home Instead Senior Care I found them. They have been amazing, showing respect, courtesy and empathy for my mother. They built up a wonderful relationship and she began to trust them very quickly. They used their
own initiative and I would often turn up to find they had done tasks over and beyond the call of duty. They made contact regularly and went about their duties quietly but thoroughly. I wouldn't hesitate for one second to recommend them.

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Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Home Instead (Ilkley & Skipton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.880 for Home Instead (Ilkley & Skipton) is calculated as follows: ( (139 Excellents x 5) + (19 Goods x 4) ) ÷ 158 Ratings = 4.88

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Ilkley & Skipton) is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Sep 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (9)

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Louise McLennan

Job Title: Registered Care Manager

Joined: 2022

Louise joined Home Instead following 30 years in the Dental industry and has progressed through different roles.


She joined Home Instead initially as a Care Coordinator and has grown her experience and skill set to become a Registered Care Manager.


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Ashleigh

Job Title: Operations Manager

Joined: 2015

Ashleigh joined Home Instead in 2015 as a Care Professional and has developed her skills to become an Operations Manager. Ensuring the smooth running of the business, she oversees recruitment, training and more.


She enjoys the rewarding nature of all her roles with Home Instead.


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Louise Birkbeck

Job Title: Care Coordinator

Joined: 2023

Louise joined Home Instead after previously working in retail management, nursery management and more recently within schools with a focus on children’s mental health and wellbeing.


A career change into the care industry has been great for Louise and she is loving her role as Care Coordinator.


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Emma

Job Title: Care Coordinator

Joined: 2023

Emma joined Home Instead after previously working in care for 7 years. Following a career change in administration, she always knew that working in the care industry was where she was meant to be.


She loves making a difference in her client's days.


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Lisa Long

Job Title: Auditor

Joined: 2023

Lisa rejoined the team at Home Instead in 2023, having previously worked for Home Instead as a Care Coordinator.


Lisa says her role gives her great job satisfaction, as she feels she can make a real difference to people and the levels of care they receive.


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Debbie

Job Title: Learning & Development Coordinator

Joined: 2018

After 37 years in the civil service, Debbie made the jump into care and now ensures the calibre of care our clients receive is consistent and of the highest quality.


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Deb

Job Title: Care Professional Manager

Joined: 2023

Deb joined Home Instead following 17 years in General Practice with a wealth of experience in all things administrative.


She enjoys being part of an enthusiastic and friendly team, which Home Instead undoubtedly is.


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Rhiann

Job Title: Talent Resourcing Manager

Joined: 2023

Rhiann has previous experience within the events and hospitality sector with a resourcing background. She now enjoys a career matching Care Professionals with our clients
She wanted job satisfaction and this hits the spot!


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Sadie

Job Title: Community Champion

Joined: 2022

Sadie has previously worked in Primary Schools and GP Surgeries alongside volunteer work where she got to meet older people in the community. This sparked a wish to pursue a career in this field.


She enjoys engaging in the community and making people smile every day.


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