CareMax Homecare Services Ltd

Jubilee House, 3 The Drive, Brentwood CM13 3FR
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4 Reviews
  • CareMax Homecare Services Ltd, Brentwood
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Care Provided by CareMax Homecare Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • CareMax Homecare Services Limited
  • Person in charge
  • Julie Wall (Business Manager)
Are you the Owner/Manager of CareMax Homecare Services Ltd? View your Advertising Options

CareMax Homecare Services Ltd Reviews (4)

Over all time CareMax Homecare Services Ltd has 4 reviews.

Overall Experience

  • 2
  • 0
  • 2
  • 0
  • 0

Date Published

4
0
0
0
4

Review from C T (Client) published on 4 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I've been with CareMax as a service user for the past ten months.
Initially, the service was great. Appointments were flexible and my needs listen to and cared for, however as time went by I believe the phrase familiarity breeds contempt started to apply. Appointments were regularly canceled without
my knowledge, my request to not have a specific staff due to their rudeness was constantly thrown back in my face. That said the majority of staff were brilliant and are used to having a good chat with them but the staff turnover meant that any bonds created were pointless because the staff left due to being overworked. Eventually, it got to the point where I had to make multiple requests to have my calls at specific times and these were constantly ignored. I began to lose patience with them. I'm probably going to move the contract somewhere else once I've done my research.

Reply from Bobby Dhami, Director / Registered Manager at CareMax Homecare Services Ltd

Thank you for your feedback and I am sorry to hear that you were not completely happy with the service that you received from CareMax, and as you know any concerns that you raised were brought to my attention and we did speak about them to work a way forward. I would also like to ensure you that any cancelled visits were cancelled as per our or other manager's discussions and with your request, which we did clarify when we last spoke, however apologies again if you were not completely happy with the service you had received from CareMax. As discussed we are not able to support you in the area that you have now moved to, but wish you all the best for the future.
Kind Regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Andrew R (Client) published on 24 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I haven't been with the agency for very long but the care I receive is of a good standard. My dignity is extremely important to me and the staff treat me with the utmost dignity and the care I receive is excellent.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S E (Daughter of Client) published on 11 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

CareMax Homecare Services carers were absolutely 100% looking after my mum. They were friendly, courteous, understanding and very professional on the visits to my mum. My mum was very happy with 'her girls' as she called them and never wanted them to leave. She looked forward to each visit which says
it all really. The company were very helpful with her changing needs too.

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Management

Treated with Dignity

Value for Money

Review from S D (Daughter of Client) published on 4 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the girls support my mum. I feel comfortable with them being here. Some of the girls are brilliant with my mum. I do not like one of the carers as she is rude and rough with my mum.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 22 Apr 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about CareMax Homecare Services Ltd

What Type of Services does CareMax Homecare Services Ltd offer?

CareMax Homecare Services Ltd offers Home Care.

How many Carers does CareMax Homecare Services Ltd employ?

CareMax Homecare Services Ltd employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact CareMax Homecare Services Ltd to verify any information. View our terms and conditions. CareMax Homecare Services Ltd has a Basic Service – more info.