Right at Home (Mid Hampshire)

2nd Floor, 9 West Links, Tollgate, Chandler’s Ford, Eastleigh SO53 3TG
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10 73 Reviews
  • Right at Home (Mid Hampshire), Eastleigh
Right at Home (Mid Hampshire) offers compassionate and professional care services tailored to meet the unique needs of each individual in the comfort of their own home. The team is dedicated to understanding each person’s preferences and requirements, ensuring that care plans are personalised to provide the best possible support, including emotional and moral assistance.

The company prides itself on its commitment to quality, with all care professionals fully vetted through a comprehensive training and orientation process to ensure they meet the highest standards.

The services are designed to assist with daily tasks that may have become more challenging, while promoting independence and empowering individuals to live life to the fullest.

Right at Home (Mid Hampshire) focuses on delivering regulated, high-quality care, fostering meaningful and lasting relationships with those they support. This commitment is reflected in their Outstanding rating from the Care Quality Commission (November 2021) and a perfect 10 rating on Homecare.co.uk (February 2025).

Care Services:
Right at Home (Mid Hampshire) provides personalised care that is flexible to meet individual needs, whether a short visit or 24-hour live-in care is required. Their range of services includes companionship, personal care, and fully managed live-in support.

Key Information:

- A minimum of 2 hours of care per week.
- 2 weeks' notice is required to cancel a care package after the cooling-off period.
- 48 hours' notice is kindly requested for cancelling individual visits.

Right at Home (Mid Hampshire) is always ready to offer support, care, and companionship whenever needed.

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Care Provided by Right at Home (Mid Hampshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Shannon Haines (Registered Manager)

Funding & Fees Guide for Right at Home (Mid Hampshire)

  • Prices

  • Pricing Breakdown per carer:

    Daycare Rates

    Weekdays
    30 mins: £28.50
    45 mins: £34.50
    60 mins: £38.50

    Weekends
    30 mins: £32.00
    45 mins: £36.00
    60 mins: £40.00

    Bank Holidays
    30 mins: £35.00 (Normal) | £42.00 (Christmas/Easter)
    45 mins: £39.50 (Normal) | £48.50 (Christmas/Easter)
    60 mins: £46.50 (Normal) | £58.00 (Christmas/Easter)

    Live-in Care
    Starting from £1,550 per week
    (Bank holidays +50%)

    Night care
    Sleep in (9 hours): £200.00
    Waking night (9 hours) £250.00

  • Hospital Stays:
    If a client is admitted to the hospital, we only charge for 48 hours of care after admission. This is unlike some providers who charge throughout the hospital stay or require up to 4 weeks' notice, we find this approach fair and flexible.

Right at Home (Mid Hampshire) Reviews (73)

Total of 73, showing 1-20
10

Right at Home (Mid Hampshire) has a Review Score of 10 (9.971) out of 10, based on 12 reviews in the last 2 years. Over all time Right at Home (Mid Hampshire) has 73 reviews.

Overall Experience

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Date Published

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Review from Anne B (Daughter of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate this care company highly enough in terms of its professionalism, excellent communication and the obvious care and empathy the managers have for all their clients and staff. In terms of the carers themselves, my mother always looks forward to seeing them and is animated and stimulated by
their company. They are warm, friendly, totally reliable and vigilant. As a family, we feel blessed to have such wonderful carers looking after our mum.

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Review from Valerie C (Daughter of Client) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An oversight on our part, as we meant to write this review when our mother stopped using your service in July 2024. We were very impressed with the quality of care and reliability of the service for almost 2 years enabling our 98-year-old mother to remain in her own home. Staff were invariably positive
and sympathetic to her needs and desire to stay in her own home. She looked forward to the daily visits and we had so much more peace of mind knowing they were taking place and any concerns were shared promptly.
She has now moved to a local care home because of increasing frailty, but we think that the input of the Right at Home Staff in the preceding months all helped to pave the way for a successful transfer. Many thanks for all you did.

Reply from Chloe Baptiste, Service Quality Manager at Right at Home (Mid Hampshire)

Thank you for your kind words and thoughtful review. We're extremely grateful for the trust that you placed in our service throughout the time that we supported Mum and hope that she has settled well into her new home. Our warmest wishes to you all, many thanks.


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Review from Neil F (Son of Client) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As we approach the second anniversary since we contracted with RAH, we cannot thank everyone enough for their unconditional, professional, and caring approach to my parent's care needs. They have created a culture of kindness and can-do that runs throughout the organisation. Nothing is too much trouble,
be that day-to-day or those occasional times when special assistance has been required.
Despite their challenges, Mum & Dad are safe and well in their own home and look forward to their daily visit.

Reply from Chloe Baptiste, Service Quality Manager at Right at Home (Mid Hampshire)

Thank you for taking the time to review our service. It remains a pleasure to support your Mum and Dad and to see the progress they have made. We look forward to seeing them at the Christmas lunch!


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Review from Amanda Q (Daughter of Client) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home are a helpful friendly caring group of people from office staff to carers who support my mum 4 days a week. It's also support for me because it gives me a break from the daily routine of care.
My mum particularly likes the Right at Home lunches and newsletters.

Reply from Sarah Phillips, Recruitment coordinator at Right at Home (Mid Hampshire)

Thank you for your lovely review, supporting your mum is our pleasure.


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Review from Sheena P (Wife of Client) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had excellent care provided over the past year by all the staff.
They are prepared to turn their skills to any job we have asked to be done.
The love and care shown to the client and the family is superb.

Reply from Chloe Baptiste, Service Quality Manager at Right at Home (Mid Hampshire)

Thanks, it has been an absolute pleasure to be able to support you all as a family and look forward to continuing to work together.


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Review from S W (Mother of Client) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home certainly deserve their rating of outstanding.
The carers are professional, punctual and have a devotion to the clients needs.
My son adores "his ladies" and loves to show this by giving them cuddles which they all vie for. Best agency ever.

Reply from Chloe Baptiste, Service Quality Manager at Right at Home (Mid Hampshire)

Thank you for taking the time to review our service. The ladies love being able to support you both, we wouldn't have it any other way!


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Review from V T (Client) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A happy service with a feeling of comfort, safety and friendship.

Reply from Chloe Baptiste, Service Quality Manager at Right at Home (Mid Hampshire)

Thank you for reviewing our service, we very much appreciate the support. Kind regards.


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Review from Lynda K (Daughter of Client) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care these lovely ladies provide for my Mum. It is not easy caring for a loved one at home when you do not live on the doorstep, they are professional, helpful and very caring.
My Mum has improved to no end with the continued support of administering vital medication on a daily basis.
The
after-hours services are amazing when I had to reach out to them on New Year's Day, for a medical emergency. The carers that visit will always turn a hand to whatever needs doing.
It was great that they got Mum out to the lunch club at Christmas, I am hoping this will continue.

Reply from Chloe Baptiste, Service Quality Manager at Right at Home (Mid Hampshire)

Thank you for your appreciation, it's so rewarding seeing the amazing progress Mum has made, and it was particularly lovely to have her grace us with her presence at our Christmas party! We can't wait to see her at the up-and-coming lunch clubs and look forward to continue working with her. Kind regards.


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Review from Richard W (Son of Client) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had Right at Home (Mid Hampshire) come in for an hour a day to help my mother after a stay in hospital. It was such a successful experience that we continued the arrangement for four years until my parents moved to another location. Right at Home carers were wonderful and were soon welcomed into
the home, despite some initial reluctance from my parents to accept help! They were also always a pleasure to deal with. My family couldn't recommend them strongly enough and will always be grateful for everything they did.

Reply from Chloe Baptiste, Service Quality Manager at Right at Home (Mid Hampshire)

We're so grateful that we were able to help both of your parents for so long and wish them well in their new home! Please keep us updated with their progress as I know the carers will be asking after them both! Wishing you all the very best, with kind regards, from all at Right at Home.


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Review from H W (Daughter-in-law of Client) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you need a reliable, caring and considerate care company then look no further. My mother-in-law has been using Right At Home for more than a year now and she’s really grasped the importance of having the carers come in and help with her needs. Getting used to a carer coming in can be difficult but
essential and we fully recommend this company. They also involve them with coffee mornings and lunches with music and dancing, even give lifts to and from the event! Huge help to our family.

Reply from Chloe Baptiste, Registered Manager at Right at Home (Mid Hampshire)

Thank you for taking the time to review our service, we really appreciate the working relationship we have managed to build with your mother-in-law and especially look forward to seeing her at our lunch clubs!


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Review from A D (Daughter of Client) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with Right at Home. From the initial contact & super enthusiastic 1st meeting which exhibited a complete understanding of what was important to us. The flexibility when Mum was admitted to the hospital (importantly only charging for only 48 hours rather than 28 days with other
providers) was invaluable at a stressful time. All of the carers are kind, prompt and super diligent. The staff in the office couldn’t be more efficient. Nothing is too much trouble. Highly recommended!

Reply from Chloe Baptiste, Service Quality Manager at Right at Home (Mid Hampshire)

Thank you, it has been a pleasure to be able to support Mum as well as you as a family. Thank you for your kind words. Kindest regards.


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Review from John C (Son of Client) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was looked after and cared for by a very caring, compassionate and professional group of ladies, and without them, he would have had to go into full-time care much sooner than he has done. Sadly, he was found unresponsive by one of his ladies and ended up in the hospital. On being discharged
from the hospital, we were lucky enough to find him a lovely care home, where he is still.
We are so pleased that Right At Home was recommended to us.

Reply from Samantha Mascall, Recruitment Co Ordinator at Right at Home (Mid Hampshire)

Hi John, thank you so much for your lovely review.
It was our absolute pleasure to care for your father. He is dearly missed, but we are so happy he has settled into his new home.
All the best,
The Right at Home Mid Hampshire team.


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Review from H B (Client) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a young user of Right at Home because I need some care help whilst at university because I am sensory impaired. The carers come in to see me at my student accommodation and help with things like cooking, shopping and some personal care. I really love the carers at Right at Home, they make me feel
like family and they feel like family to me. Sometimes when I have no lectures for a day they might be the only people I see, so I look forward to seeing them and they are so kind, caring, funny and understanding, and they make me laugh too. They are really good listeners and help me when I am stressed and really supported me when I was anxious about my first exams. I actually miss them when I come home. I also like that some of them are near my age, so they understand me and we can talk about similar things. All the carers are so kind and treat me so well. Thank you to all at Right at Home, you are great! ????

Reply from Chloe Baptiste, Service Quality Manager at Right at Home (Mid Hampshire)

You are an inspiring individual and it is our absolute pleasure to be able to work with you and support you! Thank you kindly for taking the time to leave us a review.


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Review from Darrel S (Grandson of Client) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t express my gratitude enough for the ladies at Right at Home. The transfer from another care company was seamless. Their attention to detail was exemplary and the care package for my aunt was perfect. The Manger kept me up to date whenever necessary regularly in her own personal time. I couldn’t
have managed without her or her commendable team. My aunt enjoyed having her ‘well paired’ live-in companion. Right at Home treated her as if she was their own. Thought they were all marvellous. She was thoroughly spoilt with the individual attention and she loved that! The happiest 94 yr old lady laughing and enjoying a glass of wine at the local pub and I didn’t even know she liked Chardonnay! She’d be seen being pushed in her wheelchair around the local roads by her devoted companion. Dedication, compassion, professionalism and the most kindest, caring company you could ever have the pleasure of working with. At least my aunt had a zest for life encouraged by the Manager's fantastic team until she passed. A very happy soul.

Reply from Chloe Baptiste, Service Quality Manager at Right at Home (Mid Hampshire)

It was an absolute pleasure and a privilege to have been able to support your aunt to return home. She kept us entertained and became our own Right at Home celebrity! Thank you for your kind words.


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Review from Claire S (Daughter of Client) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend the services of Right at Home enough. We have had two occasions where we have required their assistance. Firstly with my dad who suffered from MND and then more recently with my mum as her health deteriorated. We had no hesitation in calling them back for mum. On both occasions, their
service has been first class with an excellent feedback process and great communication. They have helped us cope with two very challenging situations and we will be forever grateful for their kindness and professionalism.

Reply from Chloe Baptiste, Service Quality Manager at Right at Home (Mid Hampshire)

It was an absolute honour and a privilege to have been able to support both of your parents and your family in their time of need. Thank you for your kind words.


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Review from Alan H (Son of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have had a good experience with the Management from the start of the contract - provided good information upfront and also good communication throughout the period, providing confidence of use.
More importantly, my mother's experience with the attending staff and the support provided has been good
in all aspects, so not only the physical but the social well-being as well.

Reply from Chloe Baptiste, Service Quality Manager at Right at Home (Mid Hampshire)

Thank you for taking the time to review our provider! It is a pleasure to be able to support your Mother.


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Review from Drew H (Son of Client) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This review relates to my mother who is being attended to twice a day seven days a week
The service is perfect for her needs and also gives her a little company and also keeps an eye on her. The service is faultless.

Reply from Chloe Baptiste, Service Quality Manager at Right at Home (Mid Hampshire)

Thank you for taking the time to review our service. It is a pleasure to work with your Mother and support her.


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Review from Elisabeth S (Client) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the carers sympathetic to my situation treating me with respect. Some of the carers know what I need which makes the visit go smoothly. Maria Rose in particular is exceptional and I would like to nominate her for Carer of the Month. I have dealt with Grace since the start and find her to be extremely
helpful. When I ring the office I nearly always get an answer to my question. All in all I am satisfied with the help I receive and would recommend this agency.

Reply from Chloe Baptiste, Service Quality Manager at Right at Home (Mid Hampshire)

Thank you for taking the time to review our provider. It is a pleasure supporting you and we look forward to continuing our working relationship with you!


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Review from B W (Husband of Client) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Through their professional care-giving service during these difficult times (the pandemic), my wife has undergone encouraging rehabilitation from several significant health problems since her hospital discharge several months ago - thanks in no small part to Right at Home. In my experience, first-hand
over this period, I can confidently recommend this Organisation to those seeking care.

Reply from Chloe Baptiste, Service Quality Manager at Right at Home (Mid Hampshire)

Thank you for taking the time to review our provider. It is an absolute pleasure to work with both you and your wife, and we look forward to continuing our working relationship with you!


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Review from Richard H (Client) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been supported by carers from Right at Home for several years, and prior to that they helped care for my wife. I have only had outstanding care and support from every person in the Right at Home team. They have gone beyond my expectations in so many ways. They have kept me safe through the pandemic
and been a huge help in keeping me positive and forward looking too. The office team are always there to help and always try to be flexible to last minute changes and requests.
The carers are extremely friendly and attentive, punctual and reliable.
So the whole team are making a very significant, positive impact on my life. My family and I are all indebted to them.

Reply from Chloe Baptiste, Service Quality Manager at Right at Home (Mid Hampshire)

Thank you for taking the time to review our provider. It has been our absolute pleasure to suport you over the years and we look forward to continuing our working relationship with you!


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Current Review Score: 10.0 (9.971)

Overview of Review Score

The Review Score of 10 (9.971) out of 10 for Right at Home (Mid Hampshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.971 for Right at Home (Mid Hampshire) is calculated as follows: ( (69 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 70 Ratings = 4.971

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Mid Hampshire) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Nov 2021

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

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Meet the Team (4)

Nick

Nick Turner

Job Title: Managing Director

Joined: 2014

Nick Turner trained and practised as a designer and furniture maker for over 30 years, visiting clients and producing unique bespoke solutions for their needs. It then became time to manage the care of a close relative, and a few years later he was able to apply these skills to starting a high-quality care company.


Having also been involved in voluntary visiting for over 40 years, he is committed to the delivery of care that is passionately compassionate, defining itself in first-class client-centred care. The company is also equally committed to providing the same caring approach to all members of the team in order to provide a well-paid, safe and happy working environment.


He is committed to providing the best advice and resources to clients and their relatives, on the basis that everyone deserves to be treated well and retain their dignity and independence, when in need.


Nick is also keen to contribute more widely and so sits on the board of Hampshire Domiciliary Care Providers, Hampshire Safeguarding Adults Board, Chandler’s Ford and Hiltingbury Dementia Action Group and continues to make links where he can best contribute.


He spends his free time with his wife, children, dogs and other animals, DIY, travel, walking and boating.


To contact Nick directly, you can email or call the office.


Shannon

Shannon Haines

Job Title: Registered Manager

Joined: 2019

My name is Shannon, I started with the company as a Caregiver in January 2019. As soon as I became a Caregiver after my first child, I knew that this was the industry for me, it is truly one of the most rewarding jobs.
In August 2020, I gained my registration from the CQC as a registered manager for Right at Home Mid Hants. I thoroughly enjoy my role and aspire to grow with the company. I love being able to provide care for people when they need us the most and ensuring the quality of care is to a standard I would provide to my own Family.

I live with my Husband Kieran and we have two beautiful children, Isla and Tommy who are my whole world.


Chloe

Chloe Baptiste

Job Title: Service Quality Manager

Joined: 2019

I started my career with Right at Home in October 2019 as Field Care Supervisor. Prior to this, I had worked 6 years in the field running a project for vulnerable adults with autism, learning disabilities and mental health problems. Right at Home shares the strong morals and values that I hold dear to my heart which enable us to provide top quality genuine care to our amazing clients. I love interacting with people on a face to face basis and am the person who cannot say no to a package of care!


I have a very close family and friend network and enjoy spending as much free time with my loved ones as possible. I have a French bulldog called Mac who I love fussing over and spoiling!


Yasmin

Yasmin Howard

Job Title: Deputy Manager - Scheduling & Finance

Joined: 2017

I started working for Right at Home as a Caregiver and now multi-task in the office doing finance and scheduling and supporting Shannon with the day-to-day operations of the company. My ultimate goal every day is to ensure we are providing the best care that we can, to our highly valued clients.


I live with my husband John, and two children Billy and Jackson. We love to spend as much time as possible with them my family, and going on holiday.


Frequently Asked Questions about Right at Home (Mid Hampshire)

What Type of Services does Right at Home (Mid Hampshire) offer?

Right at Home (Mid Hampshire) offers Home Care.

How many Carers does Right at Home (Mid Hampshire) employ?

Right at Home (Mid Hampshire) employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Mid Hampshire) to verify any information. View our terms and conditions. Right at Home (Mid Hampshire) has a Platinum Service – more info.