Right at Home (Mid Hampshire)

2nd Floor, 9 West Links, Tollgate, Chandler’s Ford, Eastleigh SO53 3TG
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10 73 Reviews
  • Right at Home (Mid Hampshire), Eastleigh
Right at Home (Mid Hampshire) offers compassionate and professional care services tailored to meet the unique needs of each individual in the comfort of their own home. The team is dedicated to understanding each person’s preferences and requirements, ensuring that care plans are personalised to provide the best possible support, including emotional and moral assistance.

The company prides itself on its commitment to quality, with all care professionals fully vetted through a comprehensive training and orientation process to ensure they meet the highest standards.

The services are designed to assist with daily tasks that may have become more challenging, while promoting independence and empowering individuals to live life to the fullest.

Right at Home (Mid Hampshire) focuses on delivering regulated, high-quality care, fostering meaningful and lasting relationships with those they support. This commitment is reflected in their Outstanding rating from the Care Quality Commission (November 2021) and a perfect 10 rating on Homecare.co.uk (February 2025).

Care Services:
Right at Home (Mid Hampshire) provides personalised care that is flexible to meet individual needs, whether a short visit or 24-hour live-in care is required. Their range of services includes companionship, personal care, and fully managed live-in support.

Key Information:

- A minimum of 2 hours of care per week.
- 2 weeks' notice is required to cancel a care package after the cooling-off period.
- 48 hours' notice is kindly requested for cancelling individual visits.

Right at Home (Mid Hampshire) is always ready to offer support, care, and companionship whenever needed.

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Care Provided by Right at Home (Mid Hampshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Shannon Haines (Registered Manager)

Funding & Fees Guide for Right at Home (Mid Hampshire)

  • Prices

  • Pricing Breakdown per carer:

    Daycare Rates

    Weekdays
    30 mins: £28.50
    45 mins: £34.50
    60 mins: £38.50

    Weekends
    30 mins: £32.00
    45 mins: £36.00
    60 mins: £40.00

    Bank Holidays
    30 mins: £35.00 (Normal) | £42.00 (Christmas/Easter)
    45 mins: £39.50 (Normal) | £48.50 (Christmas/Easter)
    60 mins: £46.50 (Normal) | £58.00 (Christmas/Easter)

    Live-in Care
    Starting from £1,550 per week
    (Bank holidays +50%)

    Night care
    Sleep in (9 hours): £200.00
    Waking night (9 hours) £250.00

  • Hospital Stays:
    If a client is admitted to the hospital, we only charge for 48 hours of care after admission. This is unlike some providers who charge throughout the hospital stay or require up to 4 weeks' notice, we find this approach fair and flexible.

Right at Home (Mid Hampshire) Reviews (73)

Total of 73, showing 21-40
10

Right at Home (Mid Hampshire) has a Review Score of 10 (9.971) out of 10, based on 12 reviews in the last 2 years. Over all time Right at Home (Mid Hampshire) has 73 reviews.

Overall Experience

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Review from Mark N (Son of Client) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using this care provider for nearly a year now. Care is provided by a small number of extremly attentative and dedicated carers who arrive promptly and carry out all if the required domestic and personal care tasks in an efficient and friendly manner. My mother very much looks forward to
their visits. The management team have been absolutely marvellous especially in their responsiveness and communication with the hospital and myself in arranging care visits at short notice following my mother's admission and discharge from hospital.

Reply from Chloe Baptiste, Service Quality Manager at Right at Home (Mid Hampshire)

Thank you for taking the time to review our provider. It is a pleasure to work with your mother and support her.


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Review from T E (Daughter of Client) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers that support my dad are usually of a high standard, they carry out given tasks to a high standard, are friendly, and get on well with dad. Any non-urgent concerns for dad's health are passed to me to follow up. Any urgent concerns have been dealt with immediately, certain carers have gone above
and beyond that which is expected of them, overall a very reliable service.

Reply from Chloe Baptiste, Service Quality Manager at Right at Home (Mid Hampshire)

Thank you for taking the time to review our provider. It is a pleasure to work with your father and support him.


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Review from J M (Daughter of Client) published on 10 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received first rate service right from my first telephone inquiry and personal interview with a member of staff and my parents. To the continued support, care and understanding shown each week, which is first rate.

Reply from Nick Turner, MD at Right at Home (Mid Hampshire)

Many thanks for your very kind review.


Kind regards


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Review from S K (Son of Client) published on 10 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been both pleased and reassured by the level of service and their willingness to arrange visits on different days and times as requested.
They have provided this service for over a year and a half and my mother has benefitted enormously from their care and attention.

Reply from Nick Turner, MD at Right at Home (Mid Hampshire)

Many thanks for your very kind review.
Kind regards


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Review from A C (Client) published on 10 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The same two carers using a three week on/ three week off routine works well. They remember the routine - timing, and details of the schedule, which is very reassuring. Generally, they are very competent.

Reply from Nick Turner, MD at Right at Home (Mid Hampshire)

Many thanks for your kind review.


Best wishes


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Review from L O (Wife of Client) published on 21 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough for the care that was given to my husband for the duration that we used Right at Home. Unfortunately, his needs became such that he has now gone into a care home. Our carer was professional, informative, and got on very well with my husband, which made things much easier
for my husband and myself. I can only speak about part-time regular care, but the organisation itself kept in constant touch and were happy to accommodate my need for extra care as and when needed.

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Review from Mark N (Son of Client) published on 7 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home has provided an excellent and extremely reliable package of support for my mother during the last nine months. My mother is in her 90s, has several chronic illnesses, very limited mobility and a complex medication regime. The care package has been carefully tailored to suit my mother's
personal, welfare and medication needs. Care is provided in three prompt daily visits by a small numbers of marvellous carers whose cooking and company my mother thoroughly enjoys. Right at Home have also provided me with excellent support in monitoring my mother's general health, in liaising with hospitals during emergency admissions to ensure that the care package is restarted to coincide with discharge and in adapting to changing medication requirements.

Reply from Chloe Baptiste, Registered Manager at Right at Home (Mid Hampshire)

Thank you for your extremely kind review. The team thoroughly enjoys working with your mother and care for her dearly! It's a privilege to work with her.


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Review from Margaret A (Daughter of Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home acted swiftly to provide live-in care for my mother so she could go home from respite care and worked hard to make sure we had a good match. We are extremely happy with the care and the carers that are looking after my mother and they have worked hard to ensure that my mother feels comfortable
with them helping her in all aspects of her personal care - so much so that Mum has commented that 'they feel like part of the family.'

Reply from Nick Turner, MD at Right at Home (Mid Hampshire)

Thank you for this kind review and we are so happy that our live-in care staff are fulfilling all needs. Kind regards, Nick Turner.


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Review from Nicky B (Daughter of Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The agency is quick to respond to any queries, staff are openly communicative from the office to the carers, the impression is one of a compassionate organisation that cares about the service they provide.

Reply from Nick Turner, MD at Right at Home (Mid Hampshire)

Hi Nicky, many thanks for this kind review. Nick Turner.


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Review from L B (Daughter of Client) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother looks forward to the visits and I feel it is helpful to her dementia and well-being. Timekeeping is excellent and the familiar routine is relaxing and the carers are friendly and positive. Probably as times goes on, the need will be for more proactive care. I do feel my mother is a lot happier
after a visit, so thank you.

Reply from Chloe Baptiste, Registered Manager at Right at Home (Mid Hampshire)

Thank you for your kind review, our carers love visiting your Mother and spending time with her. It's a privilege to work with her.


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Review from Christine B (Sister of Client) published on 30 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had Right at Home helping me with my brother who has Alzheimer's, which he was diagnosed with in Spring 2020. The managers and care staff have been extremely helpful and caring and I have been delighted with their approach and positive outlook making me feel better as well as providing exactly
what my brother needs. My brother is a difficult man very set in his ways and can appear rude. Right at Home have dealt with any issues professionally and in a very caring way always advising me if there is a potential problem and suggesting alternatives that may work. I am extremely delighted with the care and service they have provided to myself and my brother in a year that has been difficult for everyone. Huge thank you and festive wishes to the brilliant team at Right at Home. Kind regards and best wishes.

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Review from Aleksandra (Wife of Client) published on 5 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home provides an outstanding level of care not only in view of actual hands-on care of a patient but also customer care. They always communicated promptly, the staff was on time, always helpful and respectful and at the same time very friendly. I think this is the best care agency I have ever
used. We will definitely look to employ their services again.

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Review from Kate S (Relative of Client) published on 1 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home are always professional and helpful and go the extra mile to sort things out. We are very happy with their service for our client. The carers are very well trained and are caring and kind and always happy to go the extra mile for our client.

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Review from Kate N (Daughter of Client) published on 1 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank Right at Home enough. My Mum moved home in July from a Care Home, and the support she, and her partner, have received has been phenomenal. Two ladies not only provide the healthcare Mum needs, but they're also there to provide emotional support and most importantly lots of laughter. They
go above and beyond every time they visit and are flexible and accommodating if we need extra help. It's been a huge relief to know she's in such good hands!

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Review from John G (Son of Client) published on 29 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had shortlisted three agencies to provide palliative care for our father at his home. From the moment my sister and I met with a manager, things seemed right - a caring and client-centric approach was immediately evident and we certainly put the team at Right at Home to the test. On my father’s
return from the hospice, his condition deteriorated much faster than any of us expected, driving multiple changes to the level of care with many of these requests being made at very short notice. All issues were handled with care, professionalism and actioned with incredible speed. There are no switchboards or voicemails - 90% of calls answered - if not they call you straight back. From the managers to the carers, the ethos of care and empathy shines through. The last days were very difficult and I’m not sure we could have coped without the help and support offered. I cannot fault the service provided to us by this company and would not hesitate to recommend them.

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Review from Katie W (Daughter of Client) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were able to find a really excellent experienced carer to come at short notice to care for my parents in our home so that we could go away for a week's break. This was the first time we have done anything of this kind and we found the whole process of speaking to the manager and making the practical
arrangements smooth and streamlined. We felt a bit apprehensive about leaving my parents but had extremely reassuring telephone contact with the carer on the second day of our trip and were then able to relax knowing that they were in safe and very competent and caring hands. The feedback we got from my parents when we returned was excellent. They looked happy and relaxed and were very complimentary about the details of the care - the food, conversation, attention to details and friendly manner of the carer. We have subsequently been able to arrange for a carer to start soon providing longer-term live-in care.

Reply from Nick Turner, MD at Right at Home (Mid Hampshire)

Hi Katie
Many thanks for your kind review.
Kind regards
Nick Turner


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Review from Roy W (Brother of Client) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As a sole surviving relative of my sister, living 250 miles apart and because of my age, travelling is always difficult, especially now during the COVID-19 outbreak. Therefore, we now rely on my sister's carers from Right at Home and find that all the staff have been extremely helpful and considerate
in both my sister's care and with keeping us informed as to her ongoing condition and needs.
The staff are easy to talk to and nothing seems too much trouble for them, we are indebted to them all.

Reply from Nick Turner, MD at Right at Home (Mid Hampshire)

Many thanks for your kind review! It's a privilege for us to care for your sister. Kind regards.


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Review from Lyn B (Daughter of Client) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always been really happy with the care my Dad has received. Unfortunately, before he passed away recently he had 3 hospital admissions in the last couple of months of his life, which were dealt with by your amazing staff. I know that we pay for the service but they went over and above even calling
me to see how he was progressing. Obviously, due to the lockdown situation we found ourselves in, they have spoken to the family as we had been unable to visit.
Right from the start all staff have been amazing and even though there was one who Dad did not like, he let the office know and that person did not come again.

Reply from Nick Turner, MD at Right at Home (Mid Hampshire)

Many thanks for your kind review!
Kind regards
Nick


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Review from Georgie (Granddaughter of Client) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not recommend Right at Home enough. They have been caring for my Grandad for almost a year and the care given has been incredible. He has pancreatic cancer and dementia, they have supported him with his diet, health and memory. My grandmother passed away in May and they have also given him companionship.
They treat him as they would treat their own grandparents and I couldn't be more thankful. The manager is always on hand for one of my many calls and texts, peace of mind or assistance, nothing is too much bother for her! Thank you!

Reply from Nick Turner, MD at Right at Home (Mid Hampshire)

Thank you for your very kind review. It is our privilege to care for your Grandad!
Kind regards
Nick


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Review from Lucy E (Granddaughter of Client) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely outstanding agency. The manager and her team went above and beyond to manage my grandmother's needs and provided exceptional care at the palliative stage. No ask was too much; no job too small. I was liaised and communicated with at a high standard and remained very much involved with every
aspect of my grandmother's care. They ensured that the emotional end stage of my grandmother's life was appropriately managed with dignity and thorough care.

Reply from Nick Turner, MD at Right at Home (Mid Hampshire)

Hi Lucy
Thank you for these kind words, it's so good to know that we were able to help your grandmother so much.
Kind regards
Nick


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Current Review Score: 10.0 (9.971)

Overview of Review Score

The Review Score of 10 (9.971) out of 10 for Right at Home (Mid Hampshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.971 for Right at Home (Mid Hampshire) is calculated as follows: ( (69 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 70 Ratings = 4.971

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Mid Hampshire) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Nov 2021

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

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Meet the Team (4)

Nick

Nick Turner

Job Title: Managing Director

Joined: 2014

Nick Turner trained and practised as a designer and furniture maker for over 30 years, visiting clients and producing unique bespoke solutions for their needs. It then became time to manage the care of a close relative, and a few years later he was able to apply these skills to starting a high-quality care company.


Having also been involved in voluntary visiting for over 40 years, he is committed to the delivery of care that is passionately compassionate, defining itself in first-class client-centred care. The company is also equally committed to providing the same caring approach to all members of the team in order to provide a well-paid, safe and happy working environment.


He is committed to providing the best advice and resources to clients and their relatives, on the basis that everyone deserves to be treated well and retain their dignity and independence, when in need.


Nick is also keen to contribute more widely and so sits on the board of Hampshire Domiciliary Care Providers, Hampshire Safeguarding Adults Board, Chandler’s Ford and Hiltingbury Dementia Action Group and continues to make links where he can best contribute.


He spends his free time with his wife, children, dogs and other animals, DIY, travel, walking and boating.


To contact Nick directly, you can email or call the office.


Shannon

Shannon Haines

Job Title: Registered Manager

Joined: 2019

My name is Shannon, I started with the company as a Caregiver in January 2019. As soon as I became a Caregiver after my first child, I knew that this was the industry for me, it is truly one of the most rewarding jobs.
In August 2020, I gained my registration from the CQC as a registered manager for Right at Home Mid Hants. I thoroughly enjoy my role and aspire to grow with the company. I love being able to provide care for people when they need us the most and ensuring the quality of care is to a standard I would provide to my own Family.

I live with my Husband Kieran and we have two beautiful children, Isla and Tommy who are my whole world.


Chloe

Chloe Baptiste

Job Title: Service Quality Manager

Joined: 2019

I started my career with Right at Home in October 2019 as Field Care Supervisor. Prior to this, I had worked 6 years in the field running a project for vulnerable adults with autism, learning disabilities and mental health problems. Right at Home shares the strong morals and values that I hold dear to my heart which enable us to provide top quality genuine care to our amazing clients. I love interacting with people on a face to face basis and am the person who cannot say no to a package of care!


I have a very close family and friend network and enjoy spending as much free time with my loved ones as possible. I have a French bulldog called Mac who I love fussing over and spoiling!


Yasmin

Yasmin Howard

Job Title: Deputy Manager - Scheduling & Finance

Joined: 2017

I started working for Right at Home as a Caregiver and now multi-task in the office doing finance and scheduling and supporting Shannon with the day-to-day operations of the company. My ultimate goal every day is to ensure we are providing the best care that we can, to our highly valued clients.


I live with my husband John, and two children Billy and Jackson. We love to spend as much time as possible with them my family, and going on holiday.


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