Right at Home (Mid Hampshire)

2nd Floor, 9 West Links, Tollgate, Chandler’s Ford, Eastleigh SO53 3TG
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10 73 Reviews
  • Right at Home (Mid Hampshire), Eastleigh
Right at Home (Mid Hampshire) offers compassionate and professional care services tailored to meet the unique needs of each individual in the comfort of their own home. The team is dedicated to understanding each person’s preferences and requirements, ensuring that care plans are personalised to provide the best possible support, including emotional and moral assistance.

The company prides itself on its commitment to quality, with all care professionals fully vetted through a comprehensive training and orientation process to ensure they meet the highest standards.

The services are designed to assist with daily tasks that may have become more challenging, while promoting independence and empowering individuals to live life to the fullest.

Right at Home (Mid Hampshire) focuses on delivering regulated, high-quality care, fostering meaningful and lasting relationships with those they support. This commitment is reflected in their Outstanding rating from the Care Quality Commission (November 2021) and a perfect 10 rating on Homecare.co.uk (February 2025).

Care Services:
Right at Home (Mid Hampshire) provides personalised care that is flexible to meet individual needs, whether a short visit or 24-hour live-in care is required. Their range of services includes companionship, personal care, and fully managed live-in support.

Key Information:

- A minimum of 2 hours of care per week.
- 2 weeks' notice is required to cancel a care package after the cooling-off period.
- 48 hours' notice is kindly requested for cancelling individual visits.

Right at Home (Mid Hampshire) is always ready to offer support, care, and companionship whenever needed.

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Care Provided by Right at Home (Mid Hampshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Shannon Haines (Registered Manager)

Funding & Fees Guide for Right at Home (Mid Hampshire)

  • Prices

  • Pricing Breakdown per carer:

    Daycare Rates

    Weekdays
    30 mins: £28.50
    45 mins: £34.50
    60 mins: £38.50

    Weekends
    30 mins: £32.00
    45 mins: £36.00
    60 mins: £40.00

    Bank Holidays
    30 mins: £35.00 (Normal) | £42.00 (Christmas/Easter)
    45 mins: £39.50 (Normal) | £48.50 (Christmas/Easter)
    60 mins: £46.50 (Normal) | £58.00 (Christmas/Easter)

    Live-in Care
    Starting from £1,550 per week
    (Bank holidays +50%)

    Night care
    Sleep in (9 hours): £200.00
    Waking night (9 hours) £250.00

  • Hospital Stays:
    If a client is admitted to the hospital, we only charge for 48 hours of care after admission. This is unlike some providers who charge throughout the hospital stay or require up to 4 weeks' notice, we find this approach fair and flexible.

Right at Home (Mid Hampshire) Reviews (73)

Total of 73, showing 61-73
10

Right at Home (Mid Hampshire) has a Review Score of 10 (9.971) out of 10, based on 12 reviews in the last 2 years. Over all time Right at Home (Mid Hampshire) has 73 reviews.

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Review from Edward K (Client) assisted by family/friend published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I are very very happy and impressed with the service provided. Everyone from the office staff to carers are friendly, cheerful and very efficient. Without their help, I would not be able to be at home, for which we are very grateful.

Reply from Nick Turner, MD at Right at Home (Mid Hampshire)

Thank you for your very kind remarks. Our staff love looking after you too!


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Review from Mandy H (Daughter of Client) published on 9 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father received from Right at Home (Mid-Hampshire) was extraordinary. The care, compassion and degree of commitment given to my father by everyone we came in contact with far exceeded our expectations. My father was cared for by their amazing team from February to August, the last 6 months
of his life as it turned out.
We will be forever grateful for the ease it provided to him, and by extension to all of us in the family over this difficult time.

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Review from Dawn W (Daughter of Client) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a full-time carer for my dad for 5 years. During this time I have been assigned several different care providers by adult services. Right at Home provide the best overall care so far. We've had good care workers on the whole, however, all the other providers were hopeless at management and
administration.


This really does add a lot of stress to an already stressful life! Right at Home management and administration is excellent. Our regular care worker is so good with my dad - she stimulates him and he looks forward to seeing her - a minor miracle!


Reply from Nick Turner, MD at Right at Home (Mid Hampshire)

This is a very kind review and we really appreciate it - thank you.


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Review from W I (Client) assisted by family/friend published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care and support with washing and dressing.
Have gone from non-weight bearing to fully walking with a frame.
Also, physio exercises are overseen.

Reply from Nick Turner, MD at Right at Home (Mid Hampshire)

Thank you for your very kind review.


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Review from Wendy J B (Client) published on 11 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care and kindness exceptional. Observation and knowledge and patience excellent. Conversation relevant to current times and local events brilliant. A great company who I never forget to mention when talking to my friends and relevant family members.

Reply from Nick Turner, MD at Right at Home (Mid Hampshire)

Thank you for your kind review.


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Review from Patricia B (Wife of Client) published on 22 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After 2 years and 3 agencies, my husband and I have at long last found an ideal agency for his care. All carers are kind, considerate and very well trained. They all treat my husband (who is tetraplegic) with compassion, dignity and respect. He says "he feels like a human being again". The administration
staff are always efficient. Any queries are dealt with immediately and they all have the time to listen to me as my husband's carer.

Reply from Nick Turner, MD at Right at Home (Mid Hampshire)

Thank you for this kind review - and it's a pleasure to know you both and to be able to look after your husband.


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Review from Angie (Daughter of Client) assisted by family/friend published on 9 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Right at Home has been amazing, all the staff are friendly, kind, helpful and professional with my father. I can honestly say this is probably the best care company and I would highly recommend them.

Reply from Nick Turner, MD at Right at Home (Mid Hampshire)

Thank you for your kind response, it's a pleasure to work with this client.


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Review from Joan N (Partner of Client) published on 1 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent service. All carers are kind, caring and polite. All visits are punctual and are not rushed.

Reply from Nick Turner, Managing Director at Right at Home (Mid Hampshire)

Thank you for your kind review
Kind regards
Nick Turner
Managing Director


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Review from Elizabeth M (Wife of Client) published on 15 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support that I have received from both management and staff has made a great difference to my husband's well being and taken a great deal of pressure from me. I would recommend Right at Home 100%.

Reply from Nick Turner, Managing Director at Right at Home (Mid Hampshire)

We are very pleased to be caring for this client, providing what we can for this close and loving family. They are an encouragement to all of us and out staff love spending time with them. Thanks for this kind review.


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Review from N R (Daughter of Client) published on 18 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Right at Home are friendly, efficient, understanding and listen to my dad.
He likes to chat to them and they take the time to do so. They are competent at their job.
They have been looking after dad since last May.
He is very happy with them. They are helping dad stay at home as long
as he can.

Reply from Nick Turner, Managing Director at Right at Home (Mid Hampshire)

Thank you for your kind review. This client is dear to our hearts and our staff actually put in requests to go and see him! I also get to see him once a week.


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Review from B H (Wife of Client) published on 8 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst Right at Home were only with us a short time before my husband died they were brilliant with him. They treated him with respect and dignity and from the start he was able to swallow his tablets whole and not ground-up and peg fed as before. There was no shouting or aggressive behaviour - in fact
he was laughing and chatting with them, something he hadn't done for the last year.
He was also starting to think and plan about the future. I only wish that I had found Right at Home much sooner for I'm sure that with their care the outcome would have been so much different. He would have still been alive today and getting his life back. If you need carers go to Right at Home, you will not be disappointed. They are kind, caring, sensible, practicable people who have an excellent ability to handle people and use their common sense.

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Review from Carol R (Daughter of Client) published on 3 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home have been assisting as carers to my parents for the last seven months. I have been extremely happy with the care provided supported by excellent communication. The carers have been very friendly and helpful and nothing has been too much trouble. They have always treated my parents with
dignity and respect.

Reply from Nick Turner, MD at Right at Home (Mid Hampshire)

Carol has been the most caring daughter to her parents which has made it much easier for us to provide the care needed. Thank you for this kind review.


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Review from Arif F (Son of Client) published on 17 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service and professionalism. I have had very bad experiences with other care agencies and understand the frustration and distrust people have with care agencies. Right at Home are opposite, providing good care with my father, encouraging him to walk and keep clean, communicating
with me clearly and giving good advice.

Reply from Nick Turner, MD at Right at Home (Mid Hampshire)

Thank you for the kind review and we will be letting our caregivers know how highly they are valued.


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Current Review Score: 10.0 (9.971)

Overview of Review Score

The Review Score of 10 (9.971) out of 10 for Right at Home (Mid Hampshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.971 for Right at Home (Mid Hampshire) is calculated as follows: ( (69 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 70 Ratings = 4.971

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Mid Hampshire) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Nov 2021

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

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Meet the Team (4)

Nick

Nick Turner

Job Title: Managing Director

Joined: 2014

Nick Turner trained and practised as a designer and furniture maker for over 30 years, visiting clients and producing unique bespoke solutions for their needs. It then became time to manage the care of a close relative, and a few years later he was able to apply these skills to starting a high-quality care company.


Having also been involved in voluntary visiting for over 40 years, he is committed to the delivery of care that is passionately compassionate, defining itself in first-class client-centred care. The company is also equally committed to providing the same caring approach to all members of the team in order to provide a well-paid, safe and happy working environment.


He is committed to providing the best advice and resources to clients and their relatives, on the basis that everyone deserves to be treated well and retain their dignity and independence, when in need.


Nick is also keen to contribute more widely and so sits on the board of Hampshire Domiciliary Care Providers, Hampshire Safeguarding Adults Board, Chandler’s Ford and Hiltingbury Dementia Action Group and continues to make links where he can best contribute.


He spends his free time with his wife, children, dogs and other animals, DIY, travel, walking and boating.


To contact Nick directly, you can email or call the office.


Shannon

Shannon Haines

Job Title: Registered Manager

Joined: 2019

My name is Shannon, I started with the company as a Caregiver in January 2019. As soon as I became a Caregiver after my first child, I knew that this was the industry for me, it is truly one of the most rewarding jobs.
In August 2020, I gained my registration from the CQC as a registered manager for Right at Home Mid Hants. I thoroughly enjoy my role and aspire to grow with the company. I love being able to provide care for people when they need us the most and ensuring the quality of care is to a standard I would provide to my own Family.

I live with my Husband Kieran and we have two beautiful children, Isla and Tommy who are my whole world.


Chloe

Chloe Baptiste

Job Title: Service Quality Manager

Joined: 2019

I started my career with Right at Home in October 2019 as Field Care Supervisor. Prior to this, I had worked 6 years in the field running a project for vulnerable adults with autism, learning disabilities and mental health problems. Right at Home shares the strong morals and values that I hold dear to my heart which enable us to provide top quality genuine care to our amazing clients. I love interacting with people on a face to face basis and am the person who cannot say no to a package of care!


I have a very close family and friend network and enjoy spending as much free time with my loved ones as possible. I have a French bulldog called Mac who I love fussing over and spoiling!


Yasmin

Yasmin Howard

Job Title: Deputy Manager - Scheduling & Finance

Joined: 2017

I started working for Right at Home as a Caregiver and now multi-task in the office doing finance and scheduling and supporting Shannon with the day-to-day operations of the company. My ultimate goal every day is to ensure we are providing the best care that we can, to our highly valued clients.


I live with my husband John, and two children Billy and Jackson. We love to spend as much time as possible with them my family, and going on holiday.


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