Alltogether Care Services

Building 7 Blair Court, Clydebank Business Park, 5 North Avenue, Clydebank G81 2LA
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Top 20 award
10 57 Reviews
  • Alltogether Care Services, Clydebank
Alltogether Care Services support adults of all ages with various needs to maintain their independence by living in their home for as long as possible. In order for this to be successful, staff understand that having choice and control in life is vital.

Alltogether Care Services is passionate about understanding the service user”s needs and will develop a personalised service that reflects this. They currently cover East and West Dunbartonshire, Glasgow and continue to expand in other areas.

The services include personal care, physical disabilities, learning disabilities, dementia and Alzheimer's, sensory impairment, young people in transition, socialisation, respite, end of life care, housework, hospital discharges.

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Care Provided by Alltogether Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge

Good to Know

  • Owner
  • Alltogether Care Services
  • Person in charge
  • Laureen Kelly (Managing Director)

Alltogether Care Services Reviews (57)

Total of 57, showing 1-20
10

Alltogether Care Services has a Review Score of 10 (9.967) out of 10, based on 32 reviews in the last 2 years. Over all time Alltogether Care Services has 57 reviews.

Overall Experience

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Review from Geraldine B (Daughter of Client) published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Delighted my dad's service with Alltogether Care Services continued after a hospital stay. Care is reliable and consistent. Some tremendous individuals work with my dad. The company is very good at providing support and advice to all the family. Great office support too, with quick, honest and professional
responses to queries.

Reply from Laureen Kelly, Care Manager at Alltogether Care Services

Thank you so much for your kind words! We're delighted to hear that your dad's care has continued smoothly after his hospital stay. Our team takes great pride in providing reliable and consistent support, and it's wonderful to know that our carers and office staff have made a positive impact on your family. Your feedback means a lot to us, and we truly appreciate your trust in Alltogether Care Services. If there's ever anything more we can do to support you, please don't hesitate to reach out.


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Review from M M (Niece of Client) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by Alltogether Care Services has been excellent. The care package was set up in hospital and smoothly transitioned to home. The carers come 4x daily and meet all the needs of my aunt. The carers are friendly and support my aunt and encourage her independence, which my aunt is keen
to maintain. The carers keep me updated and are happy to contact me.

Reply from Laureen Kelly, Care Manager at Alltogether Care Services

Thank you so much for your kind words and positive feedback. We're delighted to hear that the transition from hospital to home went smoothly and that your aunt is receiving the care and support she needs. Our team takes great pride in not only meeting the needs of those we care for. We'll be sure to pass your lovely comments on to the carers they will be thrilled to know their efforts are appreciated.


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Review from E M (Client) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall the staff do a good job. I have no complaints.

Reply from Laureen Kelly, Care Manager at Alltogether Care Services

Thank you very much for your review. We really appreciate you taking the time to feedback on our support.


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Review from F C (Wife of Client) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with Alltogether Care Services is an excellent one. The carers are much appreciated for their companionship, friendship and commitment to the care of my husband. The management is always pleasant and helpful. I am very grateful for the respite, knowing my husband is happy and in safe
hands.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you so much for your kind words! We are delighted to hear that your experience with our team has been a positive one. We take great pride in providing compassionate and reliable care and it's wonderful to know that our carers have made a meaningful impact through their companionship and commitment. It's also heartwarming to hear that you feel supported by our management team and have peace of mind knowing your husband is happy and well cared for. Your feedback truly means a lot to us and we are grateful for the opportunity to be a part of your care journey. Thank you again for sharing your experience!


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Review from Patrick C (Client) published on 10 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Altogether Care Services gives me first-class care and peace of mind, they have never let me down. They are the best care company in my opinion.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our company. Providing first-class care and peace of mind is exactly what we strive for every day and we're so glad we've been able to deliver that for you. Your feedback means the world to us and we'll continue to do our very best to ensure you always feel supported. Thank you for trusting us with your care!


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Review from J M (Brother of Client) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care and service provided for both of my sisters at Alltogether Care Services.

Reply from Laureen Kelly, Care Manager at Alltogether Care Services

Thank you very much for your feedback. It is an absolute pleasure supporting your sisters. The care team takes great pride in making a difference in their lives.


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Review from P F (Son of Client) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service has been excellent.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you for your kind words, I know the service will continue to be excellent as we strive for excellence in all aspects of our service.


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Review from G C (Daughter of Client) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well looked after by the carers. She has a good relationship with all her carers and looks forward to the daily visits. They look after her 4 times a day and see her as a person, not a job.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you for your lovely review, I know the team supporting your Mum thoroughly enjoy their day. She is a pleasure to support and she is definitely a person and not a job. We pride ourselves on building relationships that mean something and we go above and beyond for our service users. Spending quality time, not rushing and making the support they way they need or want it. Thank you again for your kind words.


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Review from J H (Daughter of Client) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is very happy with the care and support she receives from Alltogether Care.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you for your review. We appreciate your feedback and your lovely words.


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Review from L I (Daughter of Client) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As Mum's main carer, have found that with Mum's background of ongoing dementia, it is really helpful to consistently have the same carer from Alltogether Care (except in the case of staff holidays/illness). I'm sure that this has helped her form a very strong bond and lessened her confusion

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you for your kind review. We agree, nothing is more important than consistency with staff, days and times to ensure that we minimise any confusion or worry. I know the carer thoroughly enjoys supporting your mum. We appreciate your feedback.


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Review from Howel J (Husband of Client) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have only had this service for three weeks but have been very satisfied with the provision and especially with how the staff introduced the service and with the way two members of staff in particular have carried it out each day dealing with my wife's severe memory loss. It has been much appreciated.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Your kind review is greatly appreciated, thank you. It brings us immense joy to know that our efforts have already had a positive impact in such a brief period. Rest assured, we are committed to maintaining this high standard of care consistently. Continuity is at the heart of what we do and we are dedicated to providing ongoing support and assistance to ensure the well-being and comfort of our service users.


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Review from J I (Mother of Client) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has received support from Altogether Care Services for nearly a year now part-time for a while with a great trained staff member, then they got more trained staff in place to give my son more hours which I thought was very professional and caring. The boys that attend to him have been excellent,
they take him out into the community which he really enjoys and you can see this with his beautiful smile. He has a rapport with each one of them. All the office staff have been great too and have helped me immensely. Giving me some me time. Thank you Altogether Care Services.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you for your lovely review.
I am so pleased to hear the support is giving you a break from your caring role. I know all the carers thoroughly enjoy the time they spend with your son and I know they will be so pleased when they read this feedback from yourself. More so it is lovely to hear that your son is getting the most out of his support.
We will continue to support you both in any way we possibly can.


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Review from C C (Son of Client) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always found the team on the ground to be excellent.
The staff interact with the family here very well, treat all of us well and provide a high-quality interaction with my mum and dad.
I have said before in a very good way it's like having friends come around to help rather than a company
coming in.

Reply from Laureen Kelly, Care Manager at Alltogether Care Services

Thank you so much for your review. We are very passionate about providing an excellent service to your parent and are privileged to be part of their care journey.


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Review from I C (Daughter of Client) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Alltogether Care staff have looked after my parents for over six months. The carers have all been pleasant and friendly. Some of the staff were more proactive than others at seeing things to be done. Naturally, some of the carers had a stronger relationship with them than others. We are all individuals.
The most difficult thing has been the amount of changes that my folks have had to handle. Changes in rota/staff and timings are not easy for elderly people to manage. However, the best thing is, during some difficult times, I have been extremely grateful that someone is attending to their needs on a regular basis, allowing some much-needed respite.

Reply from Laureen Kelly, Management at Alltogether Care Services

Thank you for taking the time to review our service for your parents. We do appreciate your feedback and are always keen to discuss further with you.


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Review from Duncan L (Son of Client) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The support that Alltogether Care Services have given my father and by doing so also myself, has been excellent. Nothing is too much trouble by the care team, they treat my father with dignity and respect and he looks forward to their visits. It has given me peace of mind knowing that for the time they
are spending with him, he is in very good hands. Not to mention helping my father with some household chores and making my shopping lists, this means my time with my father is quality time with him and not spent checking the cupboards and such. Thank you team Alltogether.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you very much for your kind words.
Although we have been supporting your father for a short period of time, the team thoroughly enjoyed it and has built a great relationship with him.
I am pleased this has given you peace of mind and we will continue to give your father the best possible service we can.


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Review from C H (Daughter of Client) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely delighted with the service provided by Altogether Care. The girls are friendly, helpful and extremely professional. Nothing is a bother.
They both have a fantastic rapport with Mum. Great service provided by great people.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you for your lovely review.
Both the carers really enjoy the time they spend with your mum. It is really nice to hear how they go over and above for your mum.


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Review from F G (Husband of Client) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Please visit times allowed me to socialise a bit, they have also given my wife the time to engage in different conversations.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you for your review.
I am so happy to see that the support has given you time to yourself but also giving your wife time to interact and engage with our team. It has been a pleasure to support you both and we will continue to do so.


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Review from Elizabeth T (Daughter of Client) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alltogether provide an excellent service. Carers are well-trained, attentive and very friendly. Communication is great, visit times are provided far in advance and their care is tailored to meet my all mum's needs. I would highly recommend this company.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you for your lovely review.
I know the carers really enjoy the time they spend with your mum. We aim to ensure a flawless service is provided giving the highest level of care to our service users. Giving set times and continuity with the same team of carers is key to giving a fantastic service.
The team supporting your mum speak very highly of her and as I said do enjoy the time they have with her.


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Review from Lyndanne B (Mother of Client) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter needed support for college three days a week, and the girl we got has been absolutely brilliant.
Brilliant social skills, get on well with the other kids, lecturers and staff.
She really got to know my daughter and has helped her be independent.
We had another girl, and she was also
brilliant in helping my daughter in maths with a better way of counting.
At the moment, my daughter gets support three days out, and all the girls have been amazing doing outings and getting her nails done (only girl syndrome).
It has been a very positive experience for my daughter and my family.

Reply from Roisin Anderson, Care Supervisor at Alltogether Care Services

Thank you for your review.
We have absolutely loved supporting your daughter. Seeing her development and growth in the past year has been so rewarding to her small team of carers. We cannot wait to see what the next year holds.
She is such a loving, funny and smart young woman!


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Review from H M (Daughter of Client) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum receives care from Altogether Services. The staff are all exceptional, very professional and caring. They have tailored a care plan to meet her personal and social needs and this is kept under constant review. I would not hesitate to recommend this company.

Reply from Tracey Lister, Supervisor at Alltogether Care Services

Thank you for your review. It has been a pleasure to get to know your mother. She is a lovely lady and the team very much agrees. She is really enjoying having some additional time now which is lovely to see how happy it makes her.


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Current Review Score: 10.0 (9.967)

Overview of Review Score

The Review Score of 10 (9.967) out of 10 for Alltogether Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.967 for Alltogether Care Services is calculated as follows: ( (178 Excellents x 5) + (6 Goods x 4) ) ÷ 184 Ratings = 4.967

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alltogether Care Services is based on 32 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (36)

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Meet the Team (11)

Laureen

Laureen Kelly

Job Title: Managing Director

Joined: 2014

As Managing Director I am responsible for overseeing the day-to-day operations of the company.


Delivering high-quality care and support is something I am extremely passionate about and I have extensive experience in the sector.


Rachael

Rachael Dow

Job Title: Care Manager

Joined: 2018

As Care Manager, it is my responsibility to ensure that all staff are matched up with the most suitable Service User to support them to reach their fullest potential.


Promoting independence and delivering high-quality care and support is something I am passionate about.


Nicole

Nicole Mackay

Job Title: HR Manager

Joined: 2017

As a Human Resource Administrator, I support the workforce to deliver high-quality care and support to our service users.


By developing policy and best practices whilst meeting legislative requirements I am passionate about promoting frontline workers within the Health and Social Care Sector.


I have over 10 years of experience in Human Resources and have a CIPD Level 5 Associate qualification in Human Resources Management.


Margaret

Margaret Graham

Job Title: Finance Manager

Joined: 2013

As Finance Manager, I am responsible for overseeing the payroll and billing for the company.


Donna

Donna Smith

Job Title: Training & Development Manager

Joined: 2018

As Quality & Development Manager I am responsible for overseeing Quality Assurance and implementing new IT systems.


Sophie

Sophie Clark

Job Title: Recruitment Officer

Joined: 2021

As the Recruitment Officer, I oversee all new applicants.


Justin

Justin Rusk

Job Title: Trainer

Joined: 2021

As the Trainer my job is to set the standards for all new employees and ensure all of our staff have the support and skills they need to provide a high-quality service to the people we support.


Liz

Liz Cassidy

Job Title: Monitoring Officer

Joined: 2018

As the Monitoring Officer, it is my responsibility to conduct the initial meeting. I will meet potential service users and their family, sit and get to know what matters to them and ensure we create a tailor made care plan together.


I will do an annual review each year to ensure the care plan is up to date and relevant, ensuring that within the year we have helped reach goals and outcomes.


Tracey

Tracey Lister

Job Title: Supervisor - East Dunbartonshire

Joined: 2020

As a Supervisor in East Dunbartonshire, it is my responsibility to maintain a high level of support for my team of carers. I ensure they are being supported to deliver a high level of care.


Promoting independence and choices within the support is something I am passionate about.


Roisin

Roisin Anderson

Job Title: Supervisor - West Dunbartonshire

Joined: 2020

As Supervisor in West Dunbartonshire, it is my responsibility to ensure that all the staff have the correct training to support their individual service users. I support them within their role and ensure I keep a close relationship with my service users to help them voice their opinion and choice.


Emma

Emma Friar

Job Title: Supervisor - East Dunbartonshire

Joined: 2022

As a Supervisor in East Dunbartonshire, it is my responsibility to maintain a high level of support for my team of carers. I ensure they are being supported to deliver a high level of care.


Promoting independence and choices within the support is something I am passionate about.


Frequently Asked Questions about Alltogether Care Services

What Type of Services does Alltogether Care Services offer?

Alltogether Care Services offers Home Care.

How many Carers does Alltogether Care Services employ?

Alltogether Care Services employs 85 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alltogether Care Services to verify any information. View our terms and conditions. Alltogether Care Services has an Enhanced Service – more info.