Alltogether Care Services

Building 7 Blair Court, Clydebank Business Park, 5 North Avenue, Clydebank G81 2LA
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Top 20 award
10 57 Reviews
  • Alltogether Care Services, Clydebank
Alltogether Care Services support adults of all ages with various needs to maintain their independence by living in their home for as long as possible. In order for this to be successful, staff understand that having choice and control in life is vital.

Alltogether Care Services is passionate about understanding the service user”s needs and will develop a personalised service that reflects this. They currently cover East and West Dunbartonshire, Glasgow and continue to expand in other areas.

The services include personal care, physical disabilities, learning disabilities, dementia and Alzheimer's, sensory impairment, young people in transition, socialisation, respite, end of life care, housework, hospital discharges.

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Care Provided by Alltogether Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge

Good to Know

  • Owner
  • Alltogether Care Services
  • Person in charge
  • Laureen Kelly (Managing Director)

Alltogether Care Services Reviews (57)

Total of 57, showing 21-40
10

Alltogether Care Services has a Review Score of 10 (9.967) out of 10, based on 32 reviews in the last 2 years. Over all time Alltogether Care Services has 57 reviews.

Overall Experience

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  • 2
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Date Published

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Review from Doreen C (Client) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is excellent.

Reply from Liz Cassidy, Supervisor at Alltogether Care Services

Thank you for your review.
As always, we enjoy supporting you and will continue to do so to the best of our abilities.


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Review from R A (Father of Client) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son likes Alltogether Care because he gets more hours with them compared to other companies. He thinks Alltogether Care are better organised than other companies. My son feels he gets on well with the carers that Alltogether Care has there, they take him anywhere that he wants to go. Alltogether
Care helps him plan his trips and rotas.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you for your review.
I am very pleased to hear that things are going so well. We all enjoy spending time with your son and helping him organise his own support package. Independence and choice is something we encourage daily, I am very happy everything is working as planned.
We look forward to our daily chats with him and when he pops into the office to see us for a cup of tea.


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Review from Catherine L (Daughter of Client) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father very much enjoys the visits of the carers and looks forward to them coming in.
It gives myself (his daughter) a much-needed break and I know he is in safe hands. Lately, my father has been very tired and sometimes is asleep when the carers are in. He enjoys the chats and the music and poetry
when the carers are in.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you for your lovely review.
I am so pleased that you have confidence within the team. Our care journey doesn't just stop at the service users, it is imperative that we help not only the service users but their families too.
I will feed back your lovely review to the team.


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Review from K C (Daughter of Client) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has been very positive. The care that my mum receives is amazing. Without the carers, I would be in a difficult position, as I would not be able to care for her myself. I have nothing but good words to say. They do excellent work.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you for your review.
I am so happy to hear that we are making such a positive impact to your mum's care needs. We are not only here to support our service users but also the families, if we can help even in the smallest way then we will. Thank you again.


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Review from W S (Power of Attorney of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Support staff very well and promote good values and independence skills. I'm very happy with the continuity of staff which promotes confidence in the service. A good and relevant level of support given.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you for your review and lovely feedback.
Continuity is something we pride ourselves on to ensure good relationships can be built. I am really pleased that the support is making a positive impact.


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Review from A T (Son of Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not be happier with the care given to Dad by Alltogether Care. They spend a good time with him assisting with getting washed and dressed, making cups of tea and meals, general housework and showering. Also, get him out of his flat for short walks around the sheltered housing complex. All the staff
are lovely and will not hesitate to contact me if there is any cause for concern.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank You for your review.
I know the team really enjoy their time with your dad. They love the stories and the chats. It has been a pleasure supporting him. I look forward to hearing the feedback on how he is getting on weekly from the team now that he is home.
We always involve the family of a service user where we can as it is important to us and you, that we have an open line of communication to give the best care and support possible.


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Review from R R (Daughter of Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service my daughter gets has been very good, really good communication and I'm kept up to date with everything. Things have been accommodated when we needed shift changes. I'm very happy with the service.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you for your review.
It is really nice to hear how well the support is going for your daughter. I know the small team thoroughly enjoy the time with her and supporting her to live her best life.
Making changes is not a problem, we want to make sure she gets to the activities she has planned. The team have been happy to accommodate changes from time to time as they know these changes help contribute to making your daughter happy, especially when she is getting to do something extra special like her concert.


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Review from K D (Client) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alltogether Care Services continues to give me a great service, all the carers that come to me are polite, professional and friendly. I have a good relationship with the staff in the office who always try to accommodate any request that I have. I am very grateful to them for their help.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you for your lovely review.
It is a pleasure to support you. I know the carers really enjoy the time they spend with you. You all have a fantastic relationship.


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Review from W D (Husband of Client) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife uses Alltogether Care Services and we both feel it is a very useful lifeline.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you for your review.
The small team that supports your wife, thoroughly enjoy the time they spend together. They have a great relationship and it's lovely that the relationship grows.


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Review from J C (Daughter of Client) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum uses Alltogether Care Services for social support. She has visits twice a week from the staff who are always friendly and listen to Mum's concerns and wishes. They take time to get to know her and try to ensure their visits give Mum the best possible service. They encourage her to do tasks that
she enjoys and Mum always has a smile and seems happier after her visits.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you for your review.
I enjoy hearing what a positive impact the care team have made on your mum's support, I know our team try hard to encourage independence and make the most of their time together.


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Review from Violet D (Client) assisted by family/friend published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The support and assistance I have received in my care have been excellent. They have made sure all my needs are met to allow me to maintain me to stay in my own home. I have no issues is asking for any additional help, and the staff are all very happy, and nothing seems to be out of the way for them.
I am very happy with all the support and kindness they show towards me.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you for your lovely review.
The team go above and beyond and it is really nice to have feedback recognising how far they go.
I know the team really enjoys supporting you and look forward to seeing you for support.


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Review from Patricia G (Daughter of Client) published on 4 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been using Alltogether Care for a few weeks now, can't fault the service all the carers treat him as an individual not just a client. Myself and the rest of the family are reassured that he is receiving the correct care for his needs and would highly recommend them.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you for your review!
I am really happy you all as a family are happy and feel reassured that we are there for your dad. He is a lovely man, the carers really enjoy supporting him and getting to know him.


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Review from Kay G (Daughter of Client) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's carers from Alltogether Care Services are great. They look after Mum really well. They are all friendly and always chat with her. We are very happy with the care they provide.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you Kay for your lovely review.
The carers really enjoy supporting your mum, they are a fantastic team. They deserve nothing but praise for their hard work and dedication.


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Review from T D (Son of Client) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents are very pleased with their care.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you for your review.
I am very happy your parents enjoy the support provided by the two carers they have. We pride ourselves on continuity and ensuring a high standard of care is delivered to all our services.


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Review from Carol-Anne M (Daughter of Client) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I haven't really spent much time with any of the carers but have been there when a shift was starting or completing.
I have been very happy with any interaction that I have observed between the carers and Mum, and my dad as well. Very friendly, Mum seems happy with them being in the home and the support
they provide.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you for your lovely review.
The field team are a credit to the company, and this validates it. I am pleased all is going well with the service and that a high standard is being maintained.


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Review from L M (Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a great team supporting me. They visit every day to make sure all of my needs are met and do everything they can to help make sure I am happy and able to keep living in my own home. I get social support as well as homecare and they help to make sure I get to do things I enjoy every week. This
has included getting to go to a panto for the first time in years, and even visiting the sea life centre!

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you for your review. It is lovely to hear that you are getting out and about, and it is lovely to hear that you are getting to visit places you have not been before too. I look forward to hearing about your next adventure.


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Review from Jim H (Husband of Client) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with all aspects of care and friendliness.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you for your review.
It is lovely to see that the team are making a positive impact in such a short space of time, I look forward to seeing how the service progresses.


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Review from A T (Client) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I receive excellent service from my carers.

Reply from Laureen Kelly, Manager at Alltogether Care Services

Thank you very much for your excellent review. The team enjoy supporting you.


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Review from Leslie B (Client) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service excellent.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you for your review. I am really happy to hear you rate your service as Excellent. The Carers do a fantastic job making sure the service is of an exceptionally high standard.


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Review from Paul L (Son of Client) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This team is a blessing to mum and nothing is too much. We have had different carers out at different times, with others being off with the cold or flu, and can't fault a single one of them. Keep up the great work guys.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you for your feedback. It's such a hard time we are living in just now and we thrive on ensuring we still deliver the best possible care to our service users when their consistent carers are unwell. We ensure every service user is still covered and with the amazing team we have on the ground, we know you would not be disappointed.


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Current Review Score: 10.0 (9.967)

Overview of Review Score

The Review Score of 10 (9.967) out of 10 for Alltogether Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.967 for Alltogether Care Services is calculated as follows: ( (178 Excellents x 5) + (6 Goods x 4) ) ÷ 184 Ratings = 4.967

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alltogether Care Services is based on 32 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (36)

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Meet the Team (11)

Laureen

Laureen Kelly

Job Title: Managing Director

Joined: 2014

As Managing Director I am responsible for overseeing the day-to-day operations of the company.


Delivering high-quality care and support is something I am extremely passionate about and I have extensive experience in the sector.


Rachael

Rachael Dow

Job Title: Care Manager

Joined: 2018

As Care Manager, it is my responsibility to ensure that all staff are matched up with the most suitable Service User to support them to reach their fullest potential.


Promoting independence and delivering high-quality care and support is something I am passionate about.


Nicole

Nicole Mackay

Job Title: HR Manager

Joined: 2017

As a Human Resource Administrator, I support the workforce to deliver high-quality care and support to our service users.


By developing policy and best practices whilst meeting legislative requirements I am passionate about promoting frontline workers within the Health and Social Care Sector.


I have over 10 years of experience in Human Resources and have a CIPD Level 5 Associate qualification in Human Resources Management.


Margaret

Margaret Graham

Job Title: Finance Manager

Joined: 2013

As Finance Manager, I am responsible for overseeing the payroll and billing for the company.


Donna

Donna Smith

Job Title: Training & Development Manager

Joined: 2018

As Quality & Development Manager I am responsible for overseeing Quality Assurance and implementing new IT systems.


Sophie

Sophie Clark

Job Title: Recruitment Officer

Joined: 2021

As the Recruitment Officer, I oversee all new applicants.


Justin

Justin Rusk

Job Title: Trainer

Joined: 2021

As the Trainer my job is to set the standards for all new employees and ensure all of our staff have the support and skills they need to provide a high-quality service to the people we support.


Liz

Liz Cassidy

Job Title: Monitoring Officer

Joined: 2018

As the Monitoring Officer, it is my responsibility to conduct the initial meeting. I will meet potential service users and their family, sit and get to know what matters to them and ensure we create a tailor made care plan together.


I will do an annual review each year to ensure the care plan is up to date and relevant, ensuring that within the year we have helped reach goals and outcomes.


Tracey

Tracey Lister

Job Title: Supervisor - East Dunbartonshire

Joined: 2020

As a Supervisor in East Dunbartonshire, it is my responsibility to maintain a high level of support for my team of carers. I ensure they are being supported to deliver a high level of care.


Promoting independence and choices within the support is something I am passionate about.


Roisin

Roisin Anderson

Job Title: Supervisor - West Dunbartonshire

Joined: 2020

As Supervisor in West Dunbartonshire, it is my responsibility to ensure that all the staff have the correct training to support their individual service users. I support them within their role and ensure I keep a close relationship with my service users to help them voice their opinion and choice.


Emma

Emma Friar

Job Title: Supervisor - East Dunbartonshire

Joined: 2022

As a Supervisor in East Dunbartonshire, it is my responsibility to maintain a high level of support for my team of carers. I ensure they are being supported to deliver a high level of care.


Promoting independence and choices within the support is something I am passionate about.


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