Avelo Care, Unit 1, Maple Leaf Business Park, Manston, Ramsgate, Kent CT12 5GD

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Review from Karen R (Daughter of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience

Avelo Care were there for me in my hour of need. I am a main carer for my Mum and desperately needed a break. They arranged care for my Mum within one week at the most busiest time of the year a week before Christmas. The carers, the office staff and managers were wonderful, very understanding, supportive,

extremely flexible and adapt very quickly to all situations. Thank you Avelo Care for being there.

Reply from Steph Burton, Commercial Director at Avelo Care

Thank you so much for the lovely review, we were very happy to support you and Mum. We are delighted you were both able to benefit from the service and you had a well deserved break.

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Review from J H (Daughter of Client) published on 22 January 2025
Submitted via Website • Report

Overall Experience

Avelo were there for me when I first moved to the area. Their weekly sitting service enables my husband and I time together, knowing my dad is in capable hands. No task is too big or too small. From the carers to those who work in the back office, I have found everyone I have come in contact with to

be friendly, approachable and professional.

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Review from R H (Partner of Client) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience

From my first contact, Avelo Care gave me more help and support than anyone else. Changed call-out times, especially at short notice, providing extra call-outs when I was ill. All staff, office and carers are kind and helpful. My partner has dementia, carers are so kind to him, he loved them all. We

had trips and an art class, so well organised. Carers took him on afternoon trips when I was ill, their idea.

Reply from Steph Burton, Commercial Director at Avelo Care

Thank you so much for the lovely review, it was a pleasure to support you both. I'm so pleased you were able to join us on our outings and create some lovely memories during some difficult times for you. The painting was my personal favourite, I learnt so much from (client) that day, he may have had dementia but he certainly knew his stuff and how to showcase his talents!

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Review from Caroline C (Daughter of Client) published on 30 August 2024
Submitted via Website • Report

Overall Experience

I contacted Avelo when my mum very suddenly needed extra care following a fall. Finding good, reliable, and trustworthy care is a daunting task but I couldn't be happier with the whole team at Avelo.
From our first meeting with the Client Care Manager, Mum and I felt comfortable and safe. The team

who supported Mum were first-rate - kind, considerate, thoughtful, and positive. When Mum needed extra help, she and the team were flexible and reliable, always available to offer both words of advice or practical help.
I can't thank the team enough. Everyone we have dealt with from the office staff, the carers, and the management team has been professional, kind, and above all caring. I can't recommend them highly enough. Thank you all.

Reply from Julie Parr, Registered Manager at Avelo Care

Thank you so much for your review, it is very much appreciated and will be shared with our team.

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Review from Miriam E (Daughter of Client) published on 17 July 2024
Submitted via Website • Report

Overall Experience

Our experience with Avelo Care could not be more positive. Seeking care for a loved one is nerve-wracking and I was full of trepidation, not really knowing what to expect. Avelo came recommended, they are a relatively small firm so you always feel you have a relationship with management and staff. The

director could not have been more helpful and all the carers were wonderful.
My father, a naturally shy and reserved man, came to love them all. I always felt he was in such good hands. Avelo went above and beyond to provide extra care at moments of crisis, I can't recommend them highly enough.

Reply from Julie Parr, Registered Manager at Avelo Care

Thank you so much for your review, it is very much appreciated and will be shared with our team. We hope Dad will be happy in his new home.

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Review from Tracey M (Daughter of Client) published on 5 July 2024
Submitted via Website • Report

Overall Experience

During a very difficult period for our family when my mother was end of life, care was arranged for both parents. The staff as well as management were extremely supportive and responsive to both their needs. When my mother went into a care home Avelo adapted amazingly to the situation by continuing

to provide care for my stepfather including supporting him to visit my mother 3 times a week. The staff were extremely knowledgeable and experienced which was important to us as my step father with a diagnosis of frontal temporal dementia was extremely resistant to receiving any type of support. Over a very short period, they built a relationship with him and he allowed them to help, developing a good rapport with him. If I had any questions or issues, management were very attentive in resolving them immediately, explaining and getting back to me as well as making changes. I was reassured by their response and that whatever needed attention they took seriously to provide the best care.

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Review from Nikki J (Daughter of Client) published on 5 July 2024
Submitted via Website • Report

Overall Experience

For the last 18 months, Avelo Care has provided live-in carer cover for my mum who has a rare form of Alzheimer's which has resulted in her being severely sighted and her mobility is extremely bad. The carers were fantastic, they made Mum feel safe and formed wonderful bonds with Mum, and always knew

how to take care of her every need. They became her companions as well as her carers and it was so reassuring to know that Mum was in safe hands when the Avelo Carers were with mum. They would take Mum out and ensure that Mum was always living her best life while in their care.
They are the best care agency I have had the absolute pleasure of dealing with, with their sole aim to ensure that the people they are caring for have the best care possible.
I would like to take this opportunity to personally thank managment and the whole team from the bottom of my heart for everything they have done for my mum, they will be missed very much.
All the best.

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Review from Alec S (Son of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience

From February 2023 to April 2024, Avelo Care provided outstanding care for my dad, who has Alzheimer's. He moved in with me in May 2023 when he could no longer manage on his own. Dad resisted help and didn't acknowledge his illness, making care difficult to arrange.
Avelo's team began with a few hours

a week, taking Dad out for walks, coffee and chats. These visits extended to weekends, giving me breaks to visit my girlfriend in London. Without local family or friends, I was reassured knowing I could always call Avelo for advice. They offered a personal touch, with face-to-face catch-ups with staff who had similar experiences. The ladies developed a strong relationship with Dad, making their visits the highlight of his week. It was a great relief knowing that, if I was away, someone I trusted was looking after my dad. Truly wonderful people, I hope only the best for everyone who helped my family during this very difficult period.

Reply from Julie Parr, Registered Manager at Avelo Care

Alec, thank you for the lovely review. It was a pleasure to support you and Dad. He is such an interesting man and we have all learnt a lot about art, literature and Margate history. I hope he is happy in his new home.

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Review from Samantha P (Niece of Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience

The manager and her team at Avelo have provided care for my aunt for a couple of years since she suffered a stroke. Initially, coming in a few times a week, building up to 3 or 4 times a day, as my aunt’s health deteriorated to the point she had to move to residential care. Avelo are the reason my aunt

was able to feel that she could live at home independently for as long as possible. The clue is in the title, Avelo really do care, and they enhanced the quality of my aunt’s life immeasurably. Nothing is too much trouble, and all the carers, three carers in particular are absolutely wonderful humans, all delivering care to the highest standard and beyond. They are angels, and our family owe a huge debt of thanks to all the Avelo team - they made an unbearable situation bearable, and they offered true companionship whilst delivering an exceptional level of care. We will forever be grateful to them and cannot adequately express our gratitude. What we can do is recommend them without hesitation.

Reply from Julie Parr, Registered Manager at Avelo Care

Thank you for your lovely words about team Avelo and recognising of the support the carers gave. Your aunt was an amazing lady who could sometimes be a challenge but always appreciated the visits and support from the carers. We are glad we were able to adapt the care required to meet her changing needs and most importantly for her to keep the same team through all those changes.

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Review from M L (Client) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience

I moved to Avelo this year and I am so pleased that I did. They have put the word "care" where it belongs, they make sure that every detail is right. The carers are friendly, professional and caring.
If you want to be cared for then choose Avelo.

Reply from Shaun Parr, Managing Director at Avelo Care

Thank you so much for your review, it is very much appreciated and will be shared with our team.

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Review from Nadiah P (Daughter of Client) published on 19 December 2023
Submitted via Website • Report

Overall Experience

Avelo Care generally and the director, in particular, have been outstanding. I have had many issues with my mum being in hospital and navigating the whole care system and without the truly amazing support of the director and the operations manager, I don't think I could have coped with the stress of

the situation. What is also great is that, as a team, they communicate with each other and so I am confident that when I talk to any member of the team I am talking to them all. Also, they are completely professional and they take their role as carers very seriously. I am confident that I have chosen a great company to look after my mum. Thank you Avelo!

Reply from Shaun Parr, Managing Director at Avelo Care

Thank you for your kind words and feedback. I'm so pleased we were able to support Mum with her discharge from hospital and that she is now settling back into the comfort of her own home.

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Review from N C (Son-in-law of Client) published on 23 November 2023
Submitted via Website • Report

Overall Experience

Highly professional and caring staff who will go the extra mile. Staff take my mother-in-law on hospital visits and have recently started to take her shopping and for afternoons out. At 89, she had almost given up and become housebound (not far off bedbound) but the Avelo staff have turned the downward

spiral in the other direction. Now she is going out looking for a Christmas jumper and even enjoyed her first ever fast food meal. Brilliant.

Reply from Shaun Parr, Managing Director at Avelo Care

Thank you for the fantastic review and it's great to hear the outings are going so well. The Christmas preparations are well underway and this week's update is that a suitable jumper glitzy enough for the occasion has finally been found!

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Review from Jennie B (Daughter of Client) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience

I was introduced to Avelo Care through the charity Care Support. I have appreciated the kind and caring support that both carers have given to my mum. Patiently listening to her reading about cats, her passion, and some obscure novels. Thank you for your patience and thoughtfulness with her increasing

confusion and anxiety.

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Review from Helen F (Daughter of Client) published on 20 November 2023
Submitted via Website • Report

Overall Experience

Mum has benefitted hugely from the warm and friendly visits from Avelo staff over the past year. She has particularly enjoyed playing cards with the ladies, as she could no longer go to her Bridge Club. I have also benefitted because I knew that someone was keeping an eye on her when I couldn’t be there.

We are very sad to say goodbye, but Mum is going into residential care now.
I would highly recommend this service to anyone looking for kind, compassionate, personalised care in their own home.

Reply from Shaun Parr, Managing Director at Avelo Care

Thank you so much for your feedback. We all send our best wishes and hope that Mum has settled into her new home.

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Review from Christine B (Granddaughter of Client) published on 8 November 2023
Submitted via Website • Report

Overall Experience

I was worried I would need to put my nan in a care home as I was struggling to look after her by myself. My nan has dementia, Avelo Care then stepped in and took on my nan's case, this enabled her to stay at home and still continue to get care.
I can not thank Avelo Care staff enough! They are kind,

hard-working, thoughtful and work to such a high standard.
I have gone from being a full-time carer, to now being a granddaughter again. All thanks to them! My nan has formed strong bonds with them all, but special credit to a particular carer! She really goes above and beyond. So thank you!

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Review from Susan T (Daughter of Client) published on 26 June 2023
Submitted via Website • Report

Overall Experience

Finding a suitable care agency was quite daunting for us as a family but I am so thankful I reached out to the manager and her fantastic team. I have nothing but positive things to say about Avelo and the kind team who have supported my mother over the past year. I would wholeheartedly recommend them

to anyone seeking care services at home. Thank you.

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Review from Carla D (Daughter of Client) published on 26 June 2023
Submitted via Website • Report

Overall Experience

The carer is professional, friendly and kind. She quickly formed a relationship with my father and he always looked forward to her visits. My mother and I were very comfortable leaving Dad in her capable hands.

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Review from M R (Son of Client) published on 2 May 2023
Submitted via Website • Report

Overall Experience

We have found Avelo Care to be very understanding, compassionate and respectful in their dealings with my parents. They have been very flexible with our requests and have always gone the extra mile to keep my parents safe. Thank you for all your help.

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Review from Jenny H (Wife of Client) published on 4 April 2023
Submitted via Website • Report

Overall Experience

Throughout our time with Avelo their care has been excellent. They have been professional at all times in dealing with my husband with dementia. I would not have been able to cope without their help. Many thanks.

Reply from Julie Parr, Registered Manager at Avelo Care

Jenny, thank you for taking the time to submit your review we know it has been a busy and difficult time. The kind words about the Avelo team are very much appreciated.

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Review from Jill R (Power of Attorney of Client) published on 24 March 2023
Submitted via Website • Report

Overall Experience

My experience with Avelo Care’s management and care staff has been with regard to lunch-time provision for one of their clients who has severe and painful physical disabilities, and also some degree of mental impairment causing fluctuations of mood and empathy for others.
On the several occasions

that I have observed and spoken with a variety of carers, I have been impressed with their consistent patience, kindness, friendliness and respect for this client.
Care has been provided above and beyond the essential requirements of preparing and serving lunch, particularly when this client has been confined to her bed. Additionally, my experience of the management of this organisation has been excellent. Responsive communication and organisation, combined with a humane, caring and practical approach have inspired confidence in the service provided for my friend at this extremely difficult stage of her life.
You have my heartfelt thanks and appreciation.

Reply from Shaun Parr, Managing Director at Avelo Care

Dear Jill, thank you for taking the time to submit your review and for the kind words about the Avelo team, it is very much appreciated.
Kind regards.

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Meet the Team (7)

Shaun Parr

Job Title: Owner & Managing Director

Joined: 2020

Shaun is responsible for the day-to-day operations and service delivery at Avelo Care to ensure we meet our regulatory requirements as well as maintain our status as the care provider and care employer of choice in East Kent. Shaun is the CQC Responsible Individual for Avelo Care Services

Shaun has over 15 years of experience in the care sector, in roles mainly focussing on quality assurance, compliance and operational management. Shaun has worked at the Board level for some of the largest homecare providers in the UK and more recently has been supporting smaller organisations in consultancy and turnaround roles, achieving high levels of success in each of those appointments.

Shaun holds a Human Resources Degree as well as a Level 5 Diploma in Leadership for Health & Social Care.

"We have a hugely committed team at Avelo Care, who all thrive on supporting clients to live in the comfort and safety of their own homes. I love what Avelo stands for and the positive outcomes we achieve for so many local people on a daily basis"

Julie Parr

Job Title: Owner & Director of Operations

Joined: 2019

Julie has over 30 years of experience in the home care sector and has held various senior management positions covering homecare, extra care and daycare services. Julie's vast knowledge and experience make her well-equipped to manage our care services and she is also the CQC Registered Manager for Avelo Care Services.

She is very much the face of Avelo and provides a great deal of support to clients and their families as well as supporting our wider care team, very much a key role in our business.

"I am very proud to be part of the Management team leading a caring and dedicated team of community carers supporting our clients. We have a “work with, not for” approach and include and encourage our clients to take an active part, however small, in everything we do"

Steph Burton

Job Title: Commercial Director

Joined: 2023

Steph has over 19 years of experience in the care sector. Following acquisitions of smaller care companies up to the national level, her last role was for the UK's biggest Learning Disability provider supporting almost 5,000 service users in multiple care settings including Domiciliary, Residential, Supported Living and Clinical Care.

A mixture of systems, finance and business design is a real passion for Steph, supporting the day-to-day running of the business behind the scenes.

Steph holds a degree in Management Science & Business Administration.

“I am extremely proud to be a part of a family-run business where the people are at the heart of everything the business does. Avelo is a provider who listens and genuinely cares, who wants to continually make a positive difference, and who offers peace of mind to the families of our Clients. We want the care received by all of our Clients to be of the standard we would choose for our own loved ones .”

Nikki Blake

Job Title: Client Care Manager

Joined: 2022

Nikki has worked in the Care sector for 12 years. Before joining Avelo Care, she managed 2 Day Centres, the first a secure Dementia Unit with up to 20 clients visiting daily, and the second a Social Day Centre that catered for 60 clients daily.

Nikki is responsible for the onboarding of new clients, right through from the initial enquiries, to setting up the care package and introductions within the wider care team.

Nikki holds an NVQ Level 5 in Leadership for Health & Social Care.

"I am proud to be a part of a team who make a difference for our clients on a daily basis. I enjoy meeting people and am happy to get the right care setup for each individual to meet their needs and preferences"

Julie Sanders

Job Title: Senior Carer

Joined: 2024

Julie has worked in health and social care for the last 15 years. She was a supervisor with the Enablement Team, Social Services and a Deputy Care Manager before joining the Avelo Team in 2024. She brings with her a wealth of knowledge in end-of-life care and dementia care.

Julie has an NVQ Level 3 in Health and Social Care.

“I am really proud to be part of a team where clients always come first and knowing I have supported with setting up the best care package for our clients ensuring they are not only receiving the best care, they are supported and happy at the end of each visit”.

Rebecca English

Job Title: Care Quality Officer

Joined: 2017

Rebecca is in her 13th year working within the health and social care sector, previous roles have included residential settings and working within SecAMB as an emergency medical advisor.

Rebecca joined Avelo in 2017 as a community carer, progressing into her current role as a Care Quality Officer in June 2024. Rebecca supports the operational team and completes quality assurance, reviews, care plan updates and compliance checks to ensure our service delivery is the highest standard it can be.

Rebecca has completed her level 4 diploma in adult health and social care and is also a trainer for manual handling and mental health well-being.

“ I have a special interest in medications and am currently looking at expanding my knowledge on the subject. I love to go home at the end of the day with the knowledge that the fab team at Avelo have gone above and beyond and ensured clients have received care tailored to their needs and wishes".

Katie Morgan

Job Title: Senior Carer

Joined: 2019

Katie, a dedicated professional, has been a part of the health & social care sector for 5 years and chose to join Avelo in March 2019.

As a senior carer, Katie supports the care management team by visiting clients and ensuring that care and support needs are continually reviewed, updated, and audited.

“I enjoy making a difference and making people happy on a daily basis. I love that Avelo spends time with people and isn’t solely focused on personal care. We also have companionship and accompanied outings that so many of our clients look forward to each week.”

Avelo Care

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Avelo Care Reviews (47)

Overview of Review Score

Detailed Breakdown of Review Score

Performance

Care Quality Commission (CQC) Rating

Overall
Good

Awards / Recognitions (2)