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Review from J P (Wife of Client) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience

The Avelo team have been looking after my husband who was very reluctant to have any help. He now looks forward to going out with the carers and enjoys a good sing song and joining in conversation. This allows me quality time to go shopping or just meet friends for coffee, knowing he is safe and well

cared for. His smile tells me how good they are.

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Review from Bev M (Daughter of Client) published on 9 March 2023
Submitted via Website • Report

Overall Experience

As a caring family, we were worried about carers being kind to Dad. We shouldn’t have been as I can honestly say all the care he has received has been amazing.
Such kind and caring people. Always have time for Dad and treat him with such dignity. Notice things as in a swollen leg. This means they

are also very attentive!
I would like to say a big thank you.

Reply from Shaun Parr, Managing Director at Avelo Care

Dear Bev,
Thank you for your feedback, it is very much appreciated and will be shared with Dad's team. Best wishes from all at Avelo

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Review from Pauline D (Daughter of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience

I would recommend Avelo Care. The carers who came in to provide support for my elderly mother were always professional, caring, personable and nothing was too much trouble. Mum always enjoyed their visits and I felt I knew them through her. The Avelo team were always there for Mum and myself and I would

like to thank them.

Reply from Julie Parr, Registered Manager at Avelo Care

Thank you for your lovely review. It was a real pleasure to support mum.

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Review from W W (Husband of Client) published on 3 March 2023
Submitted via Website • Report

Overall Experience

My wife and I have been receiving care and support from the lovely carers at Avelo for a number of years. We look forward to their visits each day. We started with one visit a day to support at mealtimes and over time this has now increased to 3 visits a day to help with getting up and getting ready

for bed. My wife and I never thought we would need help and it took a while to accept we needed a little help but the whole team have made it easy and now we could not manage without them.

Reply from Julie Parr, Registered Manager at Avelo Care

Thank you for taking the time to review us. Reviews are very important to us and a reflection of the great work our carers do.

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Review from Magda B (Daughter of Client) published on 25 October 2022
Submitted via Website • Report

Overall Experience

Everyone at Avelo has been very caring and supportive. The carers were always friendly and helpful and Mum looked forward to them coming. Initially, Mum only needed general support a few times a week. However, as Mum began to need daily care, she got to know the carers well and liked them all. I found

that Avelo was very flexible and whenever I phoned requiring some extra help (e.g. taking mum to her GP or for a Covid jab) the office staff always managed to provide a solution, sometimes at short notice. In particular, I found that their phone App was brilliant for reviewing visit notes to keep up to date with how Mum was doing as I live 120 miles away. I can't thank Avelo enough for the care and security that they provided for Mum.

Reply from Julie Parr, Registered Manager at Avelo Care

Magda, it was a pleasure to look after mum and hope she has settled into her new home. Thank you for the lovely treats you sent for the carers who all send their regards.

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Review from Gill N (Daughter of Client) published on 6 October 2022
Submitted via Website • Report

Overall Experience

I have been very happy with the at home care package which Avelo provided for my mum of 94 who has dementia. Avelo has provided care and companionship since July 21. Although she did not need any personal care, the carers provided emotional and practical help. Continuity was important for Mum to see/recognise

the same carers and overall, this was maintained. The management of the service has been excellent. There have been occasions when we had to ask the team to go over and above their duties and they stepped up to the mark every time. In summary, Avelo provide a reliable, professional, caring and supportive service to Mum, my sister and I.

Reply from Shaun Parr, Managing Director at Avelo Care

Thank you for your feedback regarding the service provided Gill, this really is appreciated and we will share the details with mums team. We all send our best wishes to you and your family

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Review from R L (Son of Client) published on 28 September 2022
Submitted via Website • Report

Overall Experience

We have been so lucky to have Avelo supporting my mother over the last year, having set up care sessions to support us with hospital discharge. The manager has always been at the end of the phone to provide me and my family honest and valuable guidance and support, something which we will always be

grateful for. The carers who visit have been fantastic in bringing Mum back out of her shell after her stroke last year and building her confidence to get out of her home and enjoy her social sessions. I would have no reservations in recommending their services and the genuine care they have given us.

Reply from Julie Parr, Registered Manager at Avelo Care

Thank you for your lovely review. We are really pleased to see mum growing in confidence and enjoying her time with us.

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Review from Elizabeth G (Daughter of Client) published on 29 April 2022
Submitted via Website • Report

Overall Experience

I can’t express enough how great Avelo Care have been with my mum. They have been making companionship visits to Mum twice a week for the last 6 months, which Mum has really enjoyed and found engaging. The staff at Avelo Care have always been very caring towards Mum and now that she has gone into a

care home, she will really miss them. I would absolutely recommend them.

Reply from Julie Parr, Registered Manager at Avelo Care

Thank you for the lovely review. We hope mum has settled into her new home.

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Review from Simon C (Son of Client) published on 23 March 2022
Submitted via Website • Report

Overall Experience

My father came out of hospital, following a lengthy stay, with an assessment period of care. When that came to an end, my father and I used the guidance provided by the assessment team and interviewed several potential providers. We chose Avelo based on their presentation, flexibility, and availability.

They were not the least expensive, but we felt most comfortable with their offer. In truth, I am so glad we did! Dad's care needs gradually increased as his mobility declined. Avelo were brilliant at meeting those needs, nothing was too much trouble, prepared to arrive early or stay late, put on extra shifts as required all with kindness, skill, and humour. Also, we put in additional longer companionship sessions for Dad which he grew to love as the carers talked with him, played cards and dominoes, and did the crossword together. Sadly, dad's health rapidly declined and he sadly died in March. The support for him and the wider family at this time was invaluable.
I recommend totally.

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Review from Robert M (Husband of Client) published on 8 October 2021
Submitted via Postal Card • Report

Overall Experience

I am the husband of your client and I cannot praise your services highly enough - from management through to office staff to the visiting carer it has been first class - for me it allowed me time to go out knowing my wife was in safe and caring hands. Avelo gave me freedom of the worry of 24-hour caring

and my wife (Parkinson's and Dementia) looks forward to the visits.

Reply from Lee Jackson, Owner at Avelo Care

Thank you very much for taking the time to review Avelo Care. I will pass on your kind words to the team involved in the support for your wife and of course the office, they will be delighted to read your review, what a lovely way to end the week, thank you.

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Review from Andy W (Son of Client) published on 30 September 2021
Submitted via Website • Report

Overall Experience

Been with Avelo for many years as they have looked after my father and aunt who both have Dementia. They have been superb in every aspect and I would fully recommend. The app they use is also excellent and keeps me fully up to date with everything I need to know.

Reply from Lee Jackson, Owner at Avelo Care

Many thanks for your kind words, I will pass this on to the team who will appreciate your comments. It is a privilege to support someone's family members and loved ones so thank you for choosing Avelo Care to do that.

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Review from Jane T (Daughter of Client) published on 6 April 2021
Submitted via Website • Report

Overall Experience

Avelo Care provided support for my mum who had Alzheimer's. My father was her main carer and when he broke his wrist last year, he needed extra help with assisting mum. The ladies who came to help mum with personal care in the mornings were super. They brightened mum's day by being cheerful and they

treated her with dignity and respect. Sadly, mum has now passed away but if in the future dad needs extra help for himself, I would not hesitate to use Avelo Care again. Thank you to all the staff that helped mum, it was so appreciated.

Reply from Lee Jackson, Owner at Avelo Care

Thank you for taking the time to write a review. The team will definitely feel appreciated when they read your words. It has been a privilege to have been trusted to support your parents.

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Review from Lisa P (Daughter-in-law of Client) published on 6 April 2021
Submitted via Website • Report

Overall Experience

I can’t express enough how fantastic Avelo Care have been with the care of my Father-in-Law. They have made his last few years as good as they could be and without Avelo Care he would have ended his life in a home which he would have hated. The staff at Avelo Care have gone over and above in looking

after my Father-in-Law and since he has passed away they are still helping us. I would one hundred per cent recommend them.

Reply from Lee Jackson, Owner at Avelo Care

Many thanks for reviewing the service, your Father-in-Law's carers will very much appreciate the feedback. We have lots of happy memories, he won't be forgotten.

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Review from C D (Daughter of Client) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience

Avelo Care chose me as much as I chose them. They made the whole experience of finding someone to care for my mum when I was not able to do so, a comfortable, calm and relaxing affair. From the beginning, I felt as though I had known you all for years. The management has always remained extremely accommodating

and I used to call regularly with my change of plans and would never falter to help me out. The carers that mum had to look after her were all amazing. I always felt so calm about leaving mum. I would not hesitate to recommend your company highly to anyone.

Reply from Lee Jackson, Owner at Avelo Care

Many thanks for taking the time to review Avelo Care and the service you received from us. As always it was a pleasure and a privilege to support not just your Mum but the family as well. We are a family-run business and whilst clients are not strictly family, we treat them as we would our own. Wishing you well for the future and many thanks for choosing Avelo.

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Review from S H (Daughter of Client) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience

We have been lucky to have been allocated support from Avelo Care for 2 short periods. When mum was first poorly and then after a nasty fall at home. The ladies visiting did everything required but also took the time to always ask mum how she was feeling and did all the little jobs that sometimes get

missed. Lovely, kind care staff who work hard but have time for the personal touch.

Reply from Lee Jackson, Owner at Avelo Care

Many thanks for your kind words, it has been a pleasure to have been able to support your Mum.

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Review from Jonathan A (Son of Client) published on 12 February 2021
Submitted via Website • Report

Overall Experience

When my father's care-giver was taken ill and we needed to find alternative care at short notice we had no idea where to turn. Avelo Care was recommended to us and it is hard to overstate how grateful we are for the support they have given Dad during a very difficult time for him and for us. In the

middle of the covid lockdown we were not able to travel to be with Dad and yet at no time did we feel at all anxious. The Avelo team communicated with us every day and immediately put Dad at ease, in spite of his difficulties. Do not underestimate the element of care that is caring for the carer's relatives! The Avelo carers went the extra distance to respond to Dad's interests and though I was 350 miles away I felt as though I was being involved in the decisions made for his care. I would recommend this company in a heartbeat to anyone needing care for an elderly person with dementia.

Reply from Lee Jackson, Owner at Avelo Care

Many thanks for your kind words, it is a pleasure to support your father. Thank you for putting your trust in the Avelo Team.

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Review from L C (Client) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience

Was very satisfied with the carers that assisted me. I was very grateful for their help, polite and friendly.

Reply from Lee Jackson, Owner at Avelo Care

I will pass your feedback to the team, they will be delighted. It has been a pleasure to support you these past few months and thank you so much for your feedback.

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Review from Kevin (Son of Client) published on 27 January 2020
Submitted via Website • Report

Overall Experience

Overall, I am highly satisfied with the quality of service provided by Avelo. I was particularly impressed with their ability to respond quickly and flexibly to my rather urgent need to help my mother (I was out of the country at the time and managed to arrange everything by phone and email with minimal

fuss).
The care provided has been generally to a high standard and responsive to whatever my mother's needs are at the time. I was also grateful for feedback from one of Avelo's assessors on my mother's progress and likely future requirements - this involved a reduction to the number of visits needed, so there was no 'hard sell' to continue at the initial high frequency of visits.

Reply from Lee Jackson at Avelo Care

Many thanks for taking the time to review our service. I'm very happy that Julie and the team were able to put support in place for Mum during your absence and it is great that we are able to continue. I will pass on your comments to everyone involved, your review means so much to us and the recognition for Julie and the girls is a great motivator.

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Review from Sharon P (Daughter of Client) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience

Very pleased with care and really appreciate that on most visits it is the same carer who instils much confidence in my father and goes out of her way to build a professional relationship. Thank you.

Reply from Lee Jackson at Avelo Care

Thanks for the review and I am delighted that we are meeting yours and Dad's expectations, it is a privilege for Avelo to be trusted with supporting someone so close to you. Because we pay our Carers travel time and mileage allowance we are able to reduce the cost for block visits of two hours or more which many of our clients take advantage of. As well as being great value for money, we can do more with a longer visit such as trips out, social activities and so on.

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Review from Jane L (Daughter of Client) published on 11 December 2019
Submitted via Website • Report

Overall Experience

Brillant team, at the shortest of notices they have been able to assist with getting cover for me. My mum is housebound and needs help with everyday tasks. Their staff are amazing, on time and nothing is any trouble, my mum loves them being here in our home and is comforted by just knowing she is not

on her own. Would recommend very highly.

Reply from Lee Jackson at Avelo Care

Many thanks for the review, supporting Mum is a real privilege for us; the girls love visiting and supporting Mum and hopefully providing time for you and the family. The team will be delighted and feel appreciated with your feedback, thanks again.

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Meet the Team (7)

Shaun Parr

Job Title: Owner & Managing Director

Joined: 2020

Shaun is responsible for the day-to-day operations and service delivery at Avelo Care to ensure we meet our regulatory requirements as well as maintain our status as the care provider and care employer of choice in East Kent. Shaun is the CQC Responsible Individual for Avelo Care Services

Shaun has over 15 years of experience in the care sector, in roles mainly focussing on quality assurance, compliance and operational management. Shaun has worked at the Board level for some of the largest homecare providers in the UK and more recently has been supporting smaller organisations in consultancy and turnaround roles, achieving high levels of success in each of those appointments.

Shaun holds a Human Resources Degree as well as a Level 5 Diploma in Leadership for Health & Social Care.

"We have a hugely committed team at Avelo Care, who all thrive on supporting clients to live in the comfort and safety of their own homes. I love what Avelo stands for and the positive outcomes we achieve for so many local people on a daily basis"

Julie Parr

Job Title: Owner & Director of Operations

Joined: 2019

Julie has over 30 years of experience in the home care sector and has held various senior management positions covering homecare, extra care and daycare services. Julie's vast knowledge and experience make her well-equipped to manage our care services and she is also the CQC Registered Manager for Avelo Care Services.

She is very much the face of Avelo and provides a great deal of support to clients and their families as well as supporting our wider care team, very much a key role in our business.

"I am very proud to be part of the Management team leading a caring and dedicated team of community carers supporting our clients. We have a “work with, not for” approach and include and encourage our clients to take an active part, however small, in everything we do"

Steph Burton

Job Title: Commercial Director

Joined: 2023

Steph has over 19 years of experience in the care sector. Following acquisitions of smaller care companies up to the national level, her last role was for the UK's biggest Learning Disability provider supporting almost 5,000 service users in multiple care settings including Domiciliary, Residential, Supported Living and Clinical Care.

A mixture of systems, finance and business design is a real passion for Steph, supporting the day-to-day running of the business behind the scenes.

Steph holds a degree in Management Science & Business Administration.

“I am extremely proud to be a part of a family-run business where the people are at the heart of everything the business does. Avelo is a provider who listens and genuinely cares, who wants to continually make a positive difference, and who offers peace of mind to the families of our Clients. We want the care received by all of our Clients to be of the standard we would choose for our own loved ones .”

Nikki Blake

Job Title: Client Care Manager

Joined: 2022

Nikki has worked in the Care sector for 12 years. Before joining Avelo Care, she managed 2 Day Centres, the first a secure Dementia Unit with up to 20 clients visiting daily, and the second a Social Day Centre that catered for 60 clients daily.

Nikki is responsible for the onboarding of new clients, right through from the initial enquiries, to setting up the care package and introductions within the wider care team.

Nikki holds an NVQ Level 5 in Leadership for Health & Social Care.

"I am proud to be a part of a team who make a difference for our clients on a daily basis. I enjoy meeting people and am happy to get the right care setup for each individual to meet their needs and preferences"

Julie Sanders

Job Title: Senior Carer

Joined: 2024

Julie has worked in health and social care for the last 15 years. She was a supervisor with the Enablement Team, Social Services and a Deputy Care Manager before joining the Avelo Team in 2024. She brings with her a wealth of knowledge in end-of-life care and dementia care.

Julie has an NVQ Level 3 in Health and Social Care.

“I am really proud to be part of a team where clients always come first and knowing I have supported with setting up the best care package for our clients ensuring they are not only receiving the best care, they are supported and happy at the end of each visit”.

Rebecca English

Job Title: Care Quality Officer

Joined: 2017

Rebecca is in her 13th year working within the health and social care sector, previous roles have included residential settings and working within SecAMB as an emergency medical advisor.

Rebecca joined Avelo in 2017 as a community carer, progressing into her current role as a Care Quality Officer in June 2024. Rebecca supports the operational team and completes quality assurance, reviews, care plan updates and compliance checks to ensure our service delivery is the highest standard it can be.

Rebecca has completed her level 4 diploma in adult health and social care and is also a trainer for manual handling and mental health well-being.

“ I have a special interest in medications and am currently looking at expanding my knowledge on the subject. I love to go home at the end of the day with the knowledge that the fab team at Avelo have gone above and beyond and ensured clients have received care tailored to their needs and wishes".

Katie Morgan

Job Title: Senior Carer

Joined: 2019

Katie, a dedicated professional, has been a part of the health & social care sector for 5 years and chose to join Avelo in March 2019.

As a senior carer, Katie supports the care management team by visiting clients and ensuring that care and support needs are continually reviewed, updated, and audited.

“I enjoy making a difference and making people happy on a daily basis. I love that Avelo spends time with people and isn’t solely focused on personal care. We also have companionship and accompanied outings that so many of our clients look forward to each week.”

Avelo Care

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Funding & Fees Guide for Avelo Care

Avelo Care Reviews (47)

Overview of Review Score

Detailed Breakdown of Review Score

Performance

Care Quality Commission (CQC) Rating

Overall
Good

Awards / Recognitions (2)