Robin Home Care

Suite 17 Access House, Manor Road, West Ealing, London W13 0AS
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Top 20 award
10 54 Reviews
  • Robin Home Care, London
Robin Home Care has been providing compassionate home care services to people living in Ealing, Richmond and the surrounding areas for over seven years and offers care packages tailored to each individual's needs and requirements.

In May 2018, the CQC awarded an 'outstanding' rating to the agency, a significant achievement because fewer than 2 per cent of home care agencies in England have an outstanding rating.

The team pride themselves on attention to detail and understand that needs change all the time. Care workers and office staff regularly review the support plans of the clients to ensure their needs are being met, whilst maintaining and promoting their independence.

Carers are hand-picked and led by the registered care manager as Robin Home Care endeavour to find the right carer for each client. All staff undergo comprehensive and continuous training to ensure quality and continuity for the service users.

Visits from care workers can range from short stays to round-the-clock care and can assist with personal care, domestic housekeeping tasks and offer companionship to those who require it.

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Care Provided by Robin Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • IDC Care Ltd
  • Person in charge
  • Daniela Coutinho (Owner/Manager)

Funding & Fees Guide for Robin Home Care

  • Prices

  • From £22.50 for a visit.

  • Fees vary depending on the length of the visit. Please download our brochure for full details.

Robin Home Care Reviews (54)

Total of 54, showing 1-20
10

Robin Home Care has a Review Score of 10 (10.000) out of 10, based on 11 reviews in the last 2 years. Over all time Robin Home Care has 54 reviews.

Overall Experience

  • 53
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Review from S G (Daughter of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Two wonderful ladies have been looking after my mother on a twice weekly basis for several years, until she recently went into a care home . They were both absolutely fantastic . Really kind and caring and a pleasure to have a round . I cannot speak highly enough of both these two ladies and Robin home
care itself. The staff have been unfailingly helpful, efficient and kind and made us feel like nothing was too much trouble .I am so glad i found them when i did .

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Review from Laura H (Client) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Robin Home Care helped support my mother during the last two years if her life, firstly going round for short daily visits to say hello and check on her until finally supporting her daily with her more complex care needs weeks before her death. Throughout all this time every member of staff treated
my mother with care, respect and with genuine concern for her happiness and health. Their support to me as well during this time was invaluable. They were also able to co-ordinate well with Mum's live in carers to ensure that Mum got the best support she could.

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Review from I K (Client) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team from Robin Home Care assisted with the care of my mum in the last few weeks of her life. Their professionalism, their care, their kindness and their sense of duty was outstanding on every occasion. I cannot praise them or thank them enough.
Would recommend this team without hesitation to any
one.

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Review from J S (Daughter of Client) published on 4 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91-year-old mother had a serious health crisis and suddenly I found myself having to care for her at home upon her discharge from hospital. It was incredibly stressful and on top of that, we had a pre-booked short break abroad and thought we would have to cancel it. I was lucky enough to know of
Robin Home Care, looked them up, and gave them a call and that's when things started to improve. They were calm and reassuring. They took time and a great deal of care to understand Mum and her needs and organised a package of daily care and an enhanced package for when we were away. They thought of everything and discussed the details fully with me and involved my mother too. The carers were without exception sympathetic, efficient, friendly, and kind, and the managers were always ready to step in and give additional support as and when needed. The company is run in a highly professional way, the standards of care are excellent and I have no hesitation in recommending them.

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Review from K B (Daughter of Client) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the team cared for my father at home with us for nearly 3 years until my father passed away. I cannot rate them highly enough. Every single member of the team is outstanding. True care, compassion, reliability, professionalism and respect. My father absolutely adored all of them, and
so did we. On top of the exceptional care, they also gave us counsel, advice and friendship that we could not have done without. The manager and her team should be running the NHS!

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Review from Elizabeth C (Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I received excellent care and support when I left hospital following a hip replacement operation. Robin Homecare did everything possible to ensure that I was safe and comfortable in my home. All the staff and carers I interacted with were unfailingly kind, pleasant, helpful and competent and went 'above
and beyond' to ensure that all my needs were met and that my recovery period was comfortable and stress-free. I cannot praise them highly enough.

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Review from R B (Sister of Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used this service for nearly 3 years and cannot recommend it highly enough. It is managed by a team of efficient, resourceful and dedicated professionals who are flexible and adaptable, adjusting care needs at short notice if necessary. On more than one occasion they have gone well above and
beyond the call of duty; when problems arose regarding treatment or medication, their help in liaising with GP and pharmacy was invaluable.
On (rare) occasions where a carer is unable to attend, a member of the management team steps in to provide a seamless service.
The carers have been without exception punctual, efficient and polite. When required, they are willing to go beyond their brief, assisting in a variety of tasks (food shopping, watering the garden, posting letters) with unfailing courtesy and good nature.
I will always be grateful to Robin Home Care for providing the crucial assistance that enabled my relative to fulfil her last wish - to live out her days in her own home.

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Review from Richard K (Son of Client) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was diagnosed with dementia in 2018. We did not know what we needed other than support for our mother and a lending hand for her husband - her main carer.
Our family researched carers online through the homecare website - we entered into a contract for daily/weekly care with Robin Home Care.
It lasted nearly five years.
The management of Robin Home Care was fantastic from day one. They provided multiple home visits to educate all of us, interviewed our mother and her husband to determine a perfect set of carers. With my sister and I living abroad, we needed to be certain that the right care was provided and that we could monitor care (Robin Home Care portal was easy to use).
They provided mental support for us all and went above and beyond to make sure our parents had the best care at home - that's what our mother and her husband ultimately wanted.
We heartily recommend Robin Home Care and their team. Thank you.

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Review from Patrick R (Client) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a first-time user of a home care service, I was apprehensive as to what to expect and the type of service I would receive during the recovery from my operation. But I had nothing to worry about as Robin Home Care were professional, attentive, and caring from day one. Everything was tailored to my
needs and my two carers could not do enough for me and were so friendly, caring and kind and I can not thank them enough. Also, the leadership team were also marvellous and attentive to any changes to my care that were needed. A brilliant organisation that I would have no hesitation in using again or recommending to others.

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Review from B W (Relative of Client) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have nothing but the highest praise for all the staff at Robin Home Care. Our relative is treated with respect and dignity. His carers and the management team have been very responsive with any extra care/support needs. They have been invaluable in supporting him with some last minute care needs.
I am always reassured by the speed of Robin Home Care's response; we hope there won't be any emergencies but we feel confident that, should anything happen, they will be there for him.

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Review from A L (Daughter of Client) published on 23 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was well cared for by a consistent team of carers, all who are trustworthy, reliable, kind, and professional. Over the years of deteriorating health, Robin Home Care were able to tailor the care required paying attention to Mum's needs and wishes. They were instrumental in allowing us as a
family to keep my mother at home by providing high quality palliative care over her last weeks.
Robin is a well-run and organised company and I have no hesitation in recommending them for all levels of care.

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Review from Trevor (Son of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

You responded to my call for home help effectively and quickly and I am very happy with the real quality of care that Mum received from you. It is because you took time to really understand Mum's wishes and needs and made sure the care was tailored appropriately. The carers who looked after Mum were
both wonderful and kind. They made Mum very comfortable at a time when she was really in need of the right help. Thank you so much. I have no hesitation at all in highly recommending Robin Home Care.

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Review from Jill P (Daughter of Client) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank you for the wonderful, personalised care you provided for our mum. Mum was very fond of her main carer and she made a huge difference to her last months at home. It was also wonderful that you came with Mum to my son's wedding so that she was able to see the ceremony. It meant
a lot to us.
I would definitely recommend Robin Home Care to anyone looking for care for their loved one.

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Review from Karen B (Niece of Client) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Robin Care took very good care of my Aunt after she had a fall, followed by a short stay in hospital. The family were worried as our Aunt lived on her own in her own house and strongly wanted to remain at home for as long as she was able. I can't praise enough the personal care and kindness that all
the carers, that attended my aunt, gave to her. They made her feel valued and not just an elderly client. At 97 yrs of age but still strong in mind, her body started to let her down so we wanted carers to call in to make sure she was prepared for the day and had food three times a day. My aunt loved chatting to all the carers and appreciated all they did for her. I can recommend Robin Home Care unreservedly for anyone who is looking for excellent local care.

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Review from Avril P (Client) published on 1 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second time I have used the Robin Home Care Service following a hospital stay, and on both occasions, I have been delighted. I had major back surgery and, because there were complications, my discharge date changed three times. Each time I had to tell the staff that the date for my overnight
carer was changed. She was so nice about it, telling me not to worry and to focus on getting better. I had the same overnight carer, every night. She was lovely. When I needed a carer for one night the following week I had the same staff member again. Both the team this year and the overnight carers I had last year were excellent. I think Robin Home Care is brilliant, and I would be happy to recommend it to everyone who needs an overnight carer.

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Review from K H (Son of Client) published on 4 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very difficult time for me to arrange care for my father, his dementia had progressed to a stage where he could no longer remember to take his medication or prepare food, I met with several providers. Robin homecare assured me that they could deliver the standard of care I was looking for and
had contingencies in place to insure my father would receive the level of care agreed 100% of the time, they managed to do this and more, and everyone who cared for my father did so with respect and kindness. As my father's condition and needs progressed Robin Homecare were quick to notice a gap and meet dad's changing care needs. My father was able to stay in his own home until the last few weeks of his life. I consider myself very fortunate to have had Robin Homecare provide care for my father, they managed to deliver a level of care that exceeded my expectations. I am truly thankful.

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Review from Ivana K (Daughter of Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish every family who needs care for a relative could engage Robin Home Care. I fully endorse the scope of appreciative comments in the other reviews as they mirror our experience since February 2021.
Robin Home Care is an excellent organisation. Its excellence cascades down from its leadership
team and runs through all aspects of its operations. It is reflected in its standards, professionalism, staff, understanding and anticipation of care needs, and how sensitively they respond to them. You feel you are in safe hands.
Moreover, in the last three months, Robin Home Care went the extra mile. They supported my mother and me practically, emotionally and with information and advice when NHS and community services, that became involved due to my mother’s deteriorating health, were badly failing. Robin Home Care could not have done more. Thank you.

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Review from Stuart B (Son of Client) published on 9 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service we have received from Robin Home Care has been consistently excellent. Our main carer responds very flexibly and thoroughly to all that has been asked of her, and in her occasional absence, an equally proficient replacement has been seamlessly provided.
We have been kept fully informed
of any issues and given timely notice of any concerns regarding our mother's physical and mental health. It is reassuring to know she is in such good hands.

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Review from C G (Client) published on 14 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care staff are always kind, supportive and willing to offer me the assistance I require. The timekeeping has been very good and where occasional delays occurred I received a telephone call to advise me of the situation. I am spoken to with respect and consulted with about my wishes. I have felt empowered
using this service, as I was encouraged to regain my independence. I would highly recommend them.

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Review from Patricia W (Daughter of Client) published on 20 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to recommend this care company highly for your relative. The manager is charming, empathic, efficient and also responsive. She has made a good match with team members to care for my mother who has been able to live at home for the past 4 years until her physical and mental health deteriorated
this summer at the age of 97. I am impressed with how hands-on she was in solving problems and also her willingness to fill in the gaps in care provision herself during times of shortage. She made sure she understood the client's needs and character. I have to mention one other who was my mother's main carer for the past 4 years. Without her, we would not be able to get her to respite care in August. Thank you all!

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Robin Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Robin Home Care is calculated as follows: ( (66 Excellents x 5) ) ÷ 66 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Robin Home Care is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 May 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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Frequently Asked Questions about Robin Home Care

What Type of Services does Robin Home Care offer?

Robin Home Care offers Home Care.

How many Carers does Robin Home Care employ?

Robin Home Care employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Robin Home Care to verify any information. View our terms and conditions. Robin Home Care has a Platinum Service – more info.