Robin Home Care

Suite 17 Access House, Manor Road, West Ealing, London W13 0AS
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Top 20 award
10 54 Reviews
  • Robin Home Care, London
Robin Home Care has been providing compassionate home care services to people living in Ealing, Richmond and the surrounding areas for over seven years and offers care packages tailored to each individual's needs and requirements.

In May 2018, the CQC awarded an 'outstanding' rating to the agency, a significant achievement because fewer than 2 per cent of home care agencies in England have an outstanding rating.

The team pride themselves on attention to detail and understand that needs change all the time. Care workers and office staff regularly review the support plans of the clients to ensure their needs are being met, whilst maintaining and promoting their independence.

Carers are hand-picked and led by the registered care manager as Robin Home Care endeavour to find the right carer for each client. All staff undergo comprehensive and continuous training to ensure quality and continuity for the service users.

Visits from care workers can range from short stays to round-the-clock care and can assist with personal care, domestic housekeeping tasks and offer companionship to those who require it.

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Care Provided by Robin Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • IDC Care Ltd
  • Person in charge
  • Daniela Coutinho (Owner/Manager)

Funding & Fees Guide for Robin Home Care

  • Prices

  • From £22.50 for a visit.

  • Fees vary depending on the length of the visit. Please download our brochure for full details.

Robin Home Care Reviews (54)

Total of 54, showing 21-40
10

Robin Home Care has a Review Score of 10 (10.000) out of 10, based on 11 reviews in the last 2 years. Over all time Robin Home Care has 54 reviews.

Overall Experience

  • 53
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Date Published

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Review from Stephen B (Son of Client) published on 11 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Robin Home Care provided care for my mum during the last five months of her life. Mum was suffering from later stages of Vascular Dementia and very poor mobility and was often resistant to having personal care, though not aggressive towards carers. The team from Robin Care, including the manager, provided
a very high standard of care for my mum that was very responsive to her individual needs. The whole team was highly professional and caring, showing great patience regarding Mum's resistance to having personal care.
The management was friendly, proactive and "hands-on" and made sure the care adapted well to Mum's constantly changing needs.
Robin Home Care are an exceptionally good homecare company I would always be happy to recommend.

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Review from Maralyn J (Niece of Client) published on 27 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When it became necessary for my aunt to have care at home, after much research I found Robin Home Care. I met with the manager who was an absolutely delightful person. We discussed the needs for my aunt and a plan was put in place. During the lengthy period of time that the Robin Home Care carers looked
after my aunt, I was more than satisfied and extremely impressed. The standard of care my aunt received was second to none and nothing was too much trouble. Not only did the carers undertake every day personal hygiene and make sure she took her medication, they prepared all her meals, cleaned her house, hoovered, did her laundry and even did her shopping. They happily undertook any tasks that needed doing, even without being asked. If anyone is looking for carers for elderly or impaired friends or relatives, then I suggest you use Robin Home Care. All the staff are amazing and I would recommend them to anyone. They are the best and I cannot sing their praises highly enough.

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Review from Chris B (Son of Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The entire experience and ongoing service from Robin Home Care has been exemplary in my view, my mother's and my brother and sister view. The evaluation process was smooth with the manager providing all the detail required, together with resolving very quickly any queries around contract and rates.
Both my sister and I spoke several times to the management team and found them to be caring, honest and having the right ethos for the provision of care. My mother was greatly impressed with the manager from the assessment meeting. The two care givers were selected based on fit with my mother's character and needs. They have both been excellent with their time keeping, assistance, care and friendship. The care plan was designed to meet my mother's needs exactly and has been adapted as her needs changed. We always get feedback either from a call or via the app, which holds the care plan and is updated after every visit so we can see daily how Mum's morning has gone. Total peace of mind!

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Review from Janet M (Daughter of Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having never used a care agency before I was very nervous at finding the right care for my elderly mother who had recently had a fall. Right from the first contact Robin Home Care were very professional understanding of my needs and worked out a plan to help my mother. The ladies were really lovely,
always on time and made myself and my mother totally at ease with their caring nature and expertise. As my mothers need became more complex the carers altered their care to suit the situation. I would definitely recommend them to anyone needing help.

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Review from Patricia B (Daughter of Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In April 2016 my dear Mother-in-law fell and broke her hip. She needed some extra help and this was supplied by the Robin Home Care team. Initially Mum needed support three times a day for personal care and to enable her to be as independent as possible with food preparation. Overtime, Mum needed a
higher level of care and with each change of physical or medical need Robin Home Care responded wonderfully well, with great sensitivity and consideration. Mum had a small team of carers and the manager was always closely involved. Sadly, in Spring 2020 Mum had another fall and was hospitalised with another broken hip. On Mum's discharge, in the middle of a global pandemic, Robin Home Care gave exceptional care which evolved into end of life care. Their skill, care and compassion enabled Mum to be in her own home until the end of her life in June 2020. Throughout the four years Mum was shown great respect and her personal dignity was carefully guarded. We sincerely recommend Robin Home Care.

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Review from Shirley M (Daughter of Client) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Robin Home Care has provided our mother with the most outstanding care. Mum suffers from Parkinson’s and her mobility hugely deteriorated at the beginning of the pandemic in 2020. She became increasingly vulnerable and so we sought outside carers. Robin Home Care started in October 2020 and the two
carers selected by the owner made a significant difference to mum’s wellbeing and ability to remain in her home. The two women shared the morning visits and covered for each other during holidays so that there has been consistency and continuity. Nothing has been too much to ask of them, they always assisted mum, sensitively and carefully. They have been cheerful and knowledgeable about Parkinson’s, which meant mum was being encouraged to use specific strategies to alleviate mobility difficulties. My brothers and I are truly indebted to the carers and owner of Robin Home Care for the excellent support they have given us, but more importantly for caring for mum so very well.

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Review from Rob H (Son of Client) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team from Robin Home Care have been caring for my mother for a few years now. My mother suffers from Alzheimer's, which has deteriorated over the last few months and has resulted in her now moving to a residential care home. I can't recommend Robin Home Care highly enough. There have been numerous
issues with my mother's illness over the years, all of which Robin Home Care have taken in their stride and provided a brilliant service for my mother. Nothing is too much trouble for the carers or the team in the office. They are always easy to contact and go out of their way to help, even at very short notice. They are very good at making us aware of any issues or potential issues they have spotted and providing solutions. Their pricing is very good and they come highly recommended by myself and the rest of my family.

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Review from Jonathan S (Son of Client) published on 6 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Robin Home Care provided carers for my mother, who lives alone with Alzheimer's, from summer 2018 to February 2021 when she deteriorated, and we moved her to a care home. All the carers were professional and sensitive to her needs, and I appreciated being able to log in and read the reports they left
each day. (On the one occasion when I felt a carer could have engaged a bit more, they took that on board). The team at the office were always only a phone call away, and happy to talk about her evolving needs with constructive suggestions. They were particularly good whenever there was some minor crisis; when she went missing for an evening or had a minor fall and needed an ambulance.


I'd be happy to recommend them highly to anyone in a similar position to me.


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Review from Gilly C (Daughter of Client) published on 14 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Robin Home Care have been fantastic caring for my father. They have listened to his needs and acted upon them.
The staff are amazing, building up a caring relationship, making it easier for my father to accept help. They adjusted their care as his needs changed.
We always had the same carer, which
was very important for my father as he relaxed more with people he knew/recognised.
They offered support and advice and were always available to talk to if needed. They support the family as well as the client - this was very much appreciated.
I would highly recommend them.


The leadership and staff worked extremely hard to ensure the best care for their clients.


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Review from Paul M (Husband of Client) published on 27 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Robin Home Care had been providing care for my wife who passed away in September 2020, aged 61, after a long battle with cancer. The carers brought with them undoubted individual professional skills from their experience in this field but the one thing that consistently stood out was their compassion
and kindness towards her. These often unspoken actions in their daily contact meant so much to her and ourselves as a family. They became part of that journey with her and us in the last two years and their humanity deeply touched my wife. We as a family are indebted to them for that. So much would not have been possible without the excellent support from the Management team who recognised the importance of listening to her and acting with sensitivity and ensuring dignity at all times in meeting my wifes needs. Their communication with her and ourselves was faultless. Putting my wife first was always important to them in their planning with her about her care needs.

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Review from Gordon C (Client) published on 26 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was unexpectedly in hospital for three days in September and on discharge set up a care package with Robin. This involved two visits per day reducing to one per day. The carers were very helpful and gave me time to recover much quicker than would have been the case otherwise. The care visits were
an enormous help.

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Review from John G (Client) published on 8 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service very good and reliable. Carers are very pleasant and helpful.

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Review from Victoria A (Daughter of Client) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Robin Care was excellent from the initial assessment, and throughout the time my mother received care following surgery. Both careers, who came were warm, friendly and diligent, and I knew my mother was in safe hands. Nothing was too much trouble, and when my mother wanted to change the hours, they
were very accommodating. Thank you for looking after her so well!

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Review from J Z (Son-in-law of Client) published on 23 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient and caring organisation. Very easy to work with to modify requirements. Provide full feedback.

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Review from Maria McC (Daughter of Client) published on 20 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Robin Home Care provided care for my elderly father; who has dementia and arthritis. Robin Home Care was excellent from the start and took a very thorough briefing from us. The carers they sent were of such a high standard that they won Dad over from the start. Honestly, we could not have asked for
more: the carers were thorough, conscientious and made great efforts to gain Dad's trust - they genuinely made a difference to his quality of life.


I also have to praise Robin management. Family circumstances and Dad's needs changed quickly at times, and we asked them on several occasions to step in at very short notice with a revised care package. Management was always on it straight away and made huge efforts to get Dad's revised care plan online immediately - all whilst maintaining the high quality we had become used to at all times. I am so grateful to them, and I can honestly recommend them 100% - they will make excellent efforts for you and your loved one.


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Review from Ruth (Daughter of Client) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Robin Home Care conducted a detailed, sensitive and caring interview with my mother (93 at the time) to ensure the care to be provided was appropriate. The carers then provided were always on time, and made detailed notes both by hand at the house and online so we siblings could see every day how things
were going, what our mother had been offered to eat if there was any cause for concern. When there was a slight concern over a food issue, our ideas were listened to with empathy and Robin Home care made good, workable suggestions.
Most impressively, when Robin Home Care felt that my mother needed 24-hour care and that that would be better provided for her in a residential setting they had no hesitation in explaining this to us and supporting us through a difficult transition period, even though that meant we could no longer use their services. We would have no hesitation in recommending this efficient, caring and dependable organisation to anyone.

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Review from Barbara I (Daughter of Client) published on 23 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are superb and my mother tells me they are like friends to her. What is most impressive about Robin Home Care is the speed any concerns are relayed to me and the practical way the carers deal with issues. As an example, following a fall earlier in the year, the carer had phoned her manager
and called for emergency services immediately. A manager went round to wait with my mother, and I was able to get to my her house in time to accompany her to hospital in the ambulance. I have absolutely no complaints about any aspects of the service and can only praise the care and professionalism with which my mother and I have been shown by all members of the team. I chose to review this month in particular because it is my mother's birthday month, and she was delighted when the agency presented her with flowers and a cake. Just another example of how Robin Home Care goes over and above expectations. With their support, I am able to spend time enjoying my Mum.

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Review from Diana T (Wife of Client) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have always been very helpful and cheerful and we could not fault them at all.

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Review from M G (Daughter of Client) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Robin have been looking after my father since the beginning of this year. All of the girls who come to help him out are lovely. They really care for the person they are helping out. They are not rushed so they have the time to speak to their clients which is one of the reasons we need dad to have a
carer come in as it means he has someone to speak to twice per day. They are not cheap but you get what you pay for.

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Review from A A (Client) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have excellent treatment from my carer. She is never late, always so helpful.
In an emergency, she is able to deal well.
What more can I say - excellent in every way.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Robin Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Robin Home Care is calculated as follows: ( (66 Excellents x 5) ) ÷ 66 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Robin Home Care is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 May 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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