Robin Home Care

Suite 17 Access House, Manor Road, West Ealing, London W13 0AS
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Top 20 award
10 54 Reviews
  • Robin Home Care, London
Robin Home Care has been providing compassionate home care services to people living in Ealing, Richmond and the surrounding areas for over seven years and offers care packages tailored to each individual's needs and requirements.

In May 2018, the CQC awarded an 'outstanding' rating to the agency, a significant achievement because fewer than 2 per cent of home care agencies in England have an outstanding rating.

The team pride themselves on attention to detail and understand that needs change all the time. Care workers and office staff regularly review the support plans of the clients to ensure their needs are being met, whilst maintaining and promoting their independence.

Carers are hand-picked and led by the registered care manager as Robin Home Care endeavour to find the right carer for each client. All staff undergo comprehensive and continuous training to ensure quality and continuity for the service users.

Visits from care workers can range from short stays to round-the-clock care and can assist with personal care, domestic housekeeping tasks and offer companionship to those who require it.

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Care Provided by Robin Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • IDC Care Ltd
  • Person in charge
  • Daniela Coutinho (Owner/Manager)

Funding & Fees Guide for Robin Home Care

  • Prices

  • From £22.50 for a visit.

  • Fees vary depending on the length of the visit. Please download our brochure for full details.

Robin Home Care Reviews (54)

Total of 54, showing 41-54
10

Robin Home Care has a Review Score of 10 (10.000) out of 10, based on 11 reviews in the last 2 years. Over all time Robin Home Care has 54 reviews.

Overall Experience

  • 53
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  • 1

Date Published

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43

Review from Amanda C (Client) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my carer she is very supportive and caring.

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Review from Inga S (Client) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with everyone who helped me and supported me in my home.

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Review from Nina V (Daughter of Client) published on 9 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heritage Homecare have been providing care to my father who has dementia. In the past, we have always found it difficult to find an agency which is reliable and who can provide the same carer each week. Heritage Homecare have always been reliable and my father really enjoys his carers company. I would
definitely recommend their services.

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Review from Bonny J (Client) published on 9 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely happy with Heritage Healthcare and have been with them for 2 years. What makes them so special are that the carers are so so wonderful. So much so that I regard them as part of the family. They really are professional, reliable and really caring towards my 87-year-old father who
has Alzheimer's.
If there are any problems they are fixed straight away. They are also very flexible with cover, allowing myself and my family time off for much needed holidays or respite.
The managing staff really are passionate about providing the best possible service and hold reviews every 6 months. Amazing people and amazing service!

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Review from Mary O (Daughter of Client) published on 9 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were anxious to find good quality care for our Mum in the last months of her life. Heritage provided a kind, respectful but also well organised and efficient service. Mum was treated with great dignity and respect. They also supported us as a family, helping us manage with practical advice and emotional
support.

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Review from Emma B (Daughter of Client) published on 9 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A kind, caring and very professional agency that made daily visits to my elderly mother for a year. I trusted the Heritage carers implicitly. My mother had around three or four regular carers visiting which meant they could get to know her needs, likes and dislikes and she could build up a personal
relationship with each of them. She enjoyed the visits and company and always remarked how she was treated with kindness and dignity. Management kept me well informed and gave me personal support too.

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Review from R S (Daughter of Client) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely Carers, kind and caring. Very flexible, come in at very short notice. Highly recommended.

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Review from Eleonora F (Client) published on 9 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I do believe that staying with this agency, I am more vulnerable and uncared for. First of all, I told them few times that I do not appreciate 2 carers a week but 3 are unacceptable. Spoke with them today Wednesday 18.4.18 but of course, they deny that from Monday 16.4.18 I had already 3 carers. Monday
16.4.18, the agency got in touch with my Drs surgery, as it wasn't possible for me to go to the Dr as the lift is not working and I needed urgent care. Tuesday 17.4.18 I received another carer that didn't know the last things about my current health situation, she wasn't informed? and today Wednesday 18.4.18 I received another carer. That's 3 only in 3 days.

Reply from Ivan Coutinho at Robin Home Care

Dear EF, I was very sorry to read that you are not happy with the service we provided you so I have carried out a full investigation. As we explained when we started your service, our policy is to have a team of carers for each client to ensure continuity of care as each care and obviously, our carers do not work seven days a week. On the dates in question, two of the carers were in your team and attended to you as normal. You are correct that one carer was new to you because of an emergency. We rang you to inform you and gain your consent as we did not want to leave you without care. I am sorry that you feel that this did not satisfy your needs. Also, we did indeed call your GP, after gaining your consent, and because you were not able to leave your home we arranged to pick up your prescription and delivered your medication to you at no additional charge. Again, I apologise if this is not what you wanted. We take any concern raised by a client very seriously and if you wish to discuss this further, please contact me directly on 0203 1001220. Kind Regards, Ivan Coutinho - Director


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Review from Maggie B (Daughter of Client) published on 10 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had marvellous service with the agency choosing an appropriate carer to look after mum. The care package worked out beautifully - keeping mum company, giving us advice on care needs, and a totally reliable and trustworthy carer - available whenever we have asked for support.

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Review from Rosemary C (Daughter of Client) published on 26 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heritage Healthcare has been visiting my mother daily for 5 months. Her team of carers are presentable, punctual, reliable, attentive and kind. Mum enjoys their visits and I have peace of mind knowing that somebody has popped in to ensure that she has taken her medication, had something to eat, had
a chat and checked that she is okay. This is vital to me when working away from home. Mum has always been independent and the Heritage Team respect that in their approach. They are flexible and extremely helpful. I would highly recommend Heritage Healthcare.

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Review from Tatyana S (Client) published on 14 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had an accident at home, broken ankle. I had two surgeries and had a limited mobility for 2.5 months.
I contacted Heritage Healthcare and received a response immediately with assessment and a schedule of carrier's visits.
I couldn't wish for better care and support.
Food was cooked as requested,
with food hygiene standards. My privacy and dignity were respected. I had a bath every second day. Nothing was too much for the team and my perfect, caring lady was a professional, respectful, considerate person.
I had my shopping done, medical records collected and prescriptions renewed. She helped with laundry, making beds and all the other things which become complicated for a person with limited mobility.
The quality of the care was consistent, all the time at a high level.
I would highly recommend this company for everyone who needs professional care.
Well done, I am forever grateful.

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Review from Basia K (Sister of Client) published on 4 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers from Heritage Healthcare Ealing are very professional, caring, kind and competent. I have always found them to be a joy to have around and most importantly they are completely trustworthy. I would have no hesitation to recommend them to anyone requiring care.

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Review from Marie O (Daughter of Client) published on 3 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heritage Healthcare are a fantastic team providing ongoing daily personal and social care for my mother. Each and everyone in the team are caring, dedicated and reliable. Having worked with them for almost 2 years, Mum looks forward to the visits and has formed strong relationships with her carers.
We had complex requirements and Heritage Healthcare worked with the whole family to provide a personalised care plan, matching the carers to my Mums individual needs which really helped with the difficult transition from independent living to being supported by people outside of the family. I would highly recommend Heritage healthcare.

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Review from Andy W (Client) published on 28 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a 52-year-old man, a wheelchair-user with muscular dystrophy. I work full-time in central London as a journalist.


Heritage carers have been providing personal care in the morning and one night a week since February 2016.


I am delighted by their professionalism, efficiency and cheerfulness

and I would recommend them very highly.


I receive personal care, getting in and out of bed, help with toileting, washing, food preparation, laundry and household cleaning.


Care and assistance is of the highest level. The carers are always on time, attentive and kind to me.


I have a fairly tight schedule on the morning, as I have to leave for work. But I never feel rushed and the mornings go very smoothly indeed.


I am more than happy to recommend Heritage Healthcare (Ealing & Richmond) to everyone.


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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Robin Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Robin Home Care is calculated as follows: ( (66 Excellents x 5) ) ÷ 66 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Robin Home Care is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 May 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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