Heritage Healthcare (York)

3 Devonshire Court, Green Lane Trading Estate, York YO30 5PQ
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8.8 13 Reviews
  • Heritage Healthcare (York), York
Heritage Healthcare York prides itself on its person-centred approach to care.

It provides a service driven by the needs and aspirations of each client, ensuring everyone receives a bespoke care plan.

Tailored to each individual’s needs and requirements, Heritage Healthcare York provide an expert, personalised care service that allows clients to continue living independently in the familiar surroundings of their own home.

The first step is spending time getting to know clients, so the team understands their requirements, lifestyle and strengths. Then it will work together to agree a level of care that’s just right.

It will always aim to match clients with the right carer; someone with whom they'll feel comfortable with. Heritage Healthcare’s team of compassionate, friendly and professional team are trained to the highest standards.

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Care Provided by Heritage Healthcare (York)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Joe Atkin (Registered Care Manager)

Funding & Fees Guide for Heritage Healthcare (York)

  • Prices

  • Rates start from £29.50 per hour

  • Available on request

Heritage Healthcare (York) Reviews (13)

8.8

Heritage Healthcare (York) has a Review Score of 8.8 (8.750) out of 10, based on 4 reviews in the last 2 years. Over all time Heritage Healthcare (York) has 13 reviews.

Overall Experience

  • 7
  • 6
  • 0
  • 0
  • 0

Date Published

13
0
1
4
9

Review from Diane L (Wife of Client) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring and efficient team, they go out of their way to help and listen to you.

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Review from J W (Client) assisted by family/friend published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I receive good service. I'm lucky to have 3 good carers. They seem to understand what I want, and if I have to ask, it's no trouble. When I was taken ill last summer the carer organised an ambulance and got me into hospital. Why does home care pay mileage allowance for carers with cars, but does not
compensate carers who use public transport or bicycles? Surely anyone who can avoid using a car for work should be supported?

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Review from Ivan M (Client) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the carers to be very friendly and 'professional' when they visit. They all ensure that I receive the care that I require in a most agreeable manner.

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Review from S M (Client) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good experience from all staff. Service is provided efficiently with good humour.

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Review from M G (Client) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Could come earlier. Have to cancel some visits if going out sometimes.

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Review from Helen R (Daughter of Client) published on 9 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heritage Healthcare continues to deliver excellent service largely due to the quality of its carers who are consistently thoughtful and respectful of my Father helping us to safeguard Dad's quality of life, and to remain at home in familiar surroundings. He otherwise might face life in a care home
where his needs would be managed alongside those of other residents. At home, and with the professionalism and commitment of our Heritage carers, he enjoys one on one care enhancing his enjoyment of life despite being bed bound. We remain very happy clients and would not hesitate in recommending the company to others.

Reply from Natalia Lowney, Digital Marketing Assistant at Heritage Healthcare (York)

Thank you for your kind words! We are very pleased to hear that we are able to bring joy and comfort to your father and we hope to continue providing an excellent service.


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Review from A W (Son of Client) published on 13 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Understand the needs of the client. Flexible and responsive to changes on a daily basis. Caring staff, who in the main, prepared to fo the extra mile. Any issues with new staff are usually addressed quickly when raised with management.

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Review from Audrey P (Client) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone good and very helpful.

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Review from Brian J (Client) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good

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Review from Tracey L (Daughter of Client) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff who go out of their way to help and support. Nothing is too much trouble.

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Review from Janette M (Client) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was only a service user for approximately three months so I can only give you a small review based on that timescale. I had two carers for most of the five days of the week, who I go to know, so I felt I could trust them in a way that I felt comfortable and safe when I was given a shower and hair
wash by either of them. I would have different staff on a weekend but these tended to be the same ones each weekend, therefore, I would have to get to know them as well. The two during the week where very kind and I felt comfortable in their company. They gave me recipes and advice on vegetarian food, even though I've been one for 34 years and I'm still open to suggestions. The management was particularly nice and open to listening to any issues/problems that may have come up. It is a shame I had to leave only as they couldn't provide the extra care required.

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Review from Brian L (Client) published on 9 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This company takes care of me very well.

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Review from Marion S (Client) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good routine with regular carer who knows what is required. Not so easy when she has time off. It would help if there was a regular who covered but I have seen 5 or 6 different carers and have to tell them what to do. I am not at all my best when I have only just woken up. It may not be practical, but
I would prefer for 2 regular carers covering that spot.

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Current Review Score: 8.8 (8.750)

Overview of Review Score

The Review Score of 8.8 (8.750) out of 10 for Heritage Healthcare (York) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Heritage Healthcare (York) is calculated as follows: ( (14 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 24 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Heritage Healthcare (York) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Aug 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Heritage Healthcare (York)

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Meet the Team (1)

Joe

Joe Atkin

Job Title: Registered Care Manager

Joined: 2017

Joe previously acted as Care Coordinator at Heritage Healthcare York before being promoted to Registered Care Manager in 2017. Jo supports clients with expert care and support so they can continue living independently at home for longer, whilst also supporting his care team with high-quality training.


Frequently Asked Questions about Heritage Healthcare (York)

What Type of Services does Heritage Healthcare (York) offer?

Heritage Healthcare (York) offers Home Care.

How many Carers does Heritage Healthcare (York) employ?

Heritage Healthcare (York) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heritage Healthcare (York) to verify any information. View our terms and conditions. Heritage Healthcare (York) has a Platinum Service – more info.