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Heritage Healthcare (Cardiff) has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time Heritage Healthcare (Cardiff) has 43 reviews.
Review from R G (Husband of Client) published on 3 April 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Granville B (Client) published on 13 March 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Mary G (Client) assisted by family/friend published on 7 March 2017
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.5 (9.500) out of 10 for Heritage Healthcare (Cardiff) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Heritage Healthcare (Cardiff) is calculated as follows: ( (30 Excellents x 5) ) ÷ 30 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Heritage Healthcare (Cardiff) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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Job Title: Owner & Director
Joined: 2014
Multi-lingual Jameela, an ambitious and dedicated business woman with excellent management skills is the owner and director of Heritage Healthcare in Cardiff. Jameela shares the ethos and values of Heritage Healthcare, which is to exceed client expectations and make a true and real difference to peoples’ lives.
Jameela said: “People want to stay in their own homes, where everything is familiar and they can have family and friends popping in whenever they like. We provide the highest standards of care so that people can maintain their independence, remain living in their own homes and enjoy a good quality of life.”
Currently studying Level 5 Diploma in Leadership for Health and Social Care Services, Jameela is keen to learn about every aspect of the business and to further develop her skills and knowledge of Health and Social Care – even though it isn’t a requirement.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heritage Healthcare (Cardiff) to verify any information. View our terms and conditions. Heritage Healthcare (Cardiff) has a Platinum Service – more info.
