Riverside Home Care Ltd

5 Old Anglo House, Mitton Street, Stourport-on-Severn DY13 9AW
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9.9 13 Reviews
  • Riverside Home Care Ltd, Stourport-on-Severn
Riverside Home Care Ltd is a trusted and established care provider serving the local communities of Bewdley, Stourport and Kidderminster for over 20 years. At the heart of the business is the mission to deliver the care they'd want for their Mothers, Fathers, friends and loved ones when needing support at home. The team understand how challenging it can be choosing a home care provider, there is a lot of choice out there! So choosing a local, experienced provider takes the stress away from you, as they guide you each step of the way through your home care journey.

Riverside prides itself on being an independent company and since its beginnings in 2004 a "GOOD" CQC rating (October 2020). Having local Managers and Carers who support clients means you can rest assured they are close at hand and only a phone call away. You can expect a service that is professional, person-centred and of excellent standard. Offering a range of support from companionship sits and shopping calls to multiple visits a day and specialist visits for more complex needs.

The wellbeing of both clients and staff are top priority and they truly understand how important it is to have a happy workforce who deliver exceptional care in the community. They offer staff ongoing training for professional development, Carer of the Month awards, a flexible work/life balance, enhanced pay and much more! You can be confident all staff go through an in-depth interview and screening process, induction and then on going training, so anyone entering your home is well-trained and meeting to the high standard expected by Riverside.

They also enjoy treating clients with gifts on their birthday, seasonal gift boxes and monthly newsletters with quizzes, games and prizes!

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Care Provided by Riverside Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Riverside Home Care Ltd
  • Person in charge
  • Sharon Bell (Care Manager)

Funding & Fees Guide for Riverside Home Care Ltd

  • Prices

  • 15 minutes £22.50, 30 minutes £25.50, 45 minutes £28.50 and 1 hour is £31.50

  • Mileage is charged at 70p per mile from office based in Stourport.

Riverside Home Care Ltd Reviews (13)

9.9

Riverside Home Care Ltd has a Review Score of 9.9 (9.900) out of 10, based on 10 reviews in the last 2 years. Over all time Riverside Home Care Ltd has 13 reviews.

Overall Experience

  • 12
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Date Published

13
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3

Review from E D (Daughter-in-law of Client) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum-in-law gets excellent care and ongoing support from carers. The management team is also excellent at dealing with any issues and getting extra support needed. For quite a few months now there have been a lot of challenges - still on going - but the whole care team and management have been so
supportive and helpful to Mum and the family unit. I honestly don't know what we would do without them on board.

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Review from Jacqueline K (Daughter of Client) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really don't know what I or my mother would do without the team. They are always helpful, never without a smile.
They are the best ever, thank you.

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Review from Stephen D (Son of Client) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One word is all that is needed: Outstanding!

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Review from Carl J (Friend of Client) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Riverside Home Care company has been first-class in every respect. No problems whatsoever. Very friendly and helpful.

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Review from Joyce D (Wife of Client) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always helpful and happy. Whenever we've needed extra carers, they always cater for us at short notice. The management are always very helpful and answer the phone promptly.

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Review from David H (Client) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

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Review from H H (Daughter of Client) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are so lovely with Mum and have formed a special bond.
I can trust them 100% with Mum if I'm not at home.

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Review from B H (Client) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received care for a number of years from three different providers, each have been better than the previous provider. I am currently happy with my present provider and am not contemplating any further changes. The carers who some are efficient and professional and are rarely late. When they are
late, there is normally a good reason.

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Review from Nicki G (Niece of Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Riverside attend to my aunt 4 times a day, which enables her to remain at home which is her wish. The staff have always shown respect and integrity when caring for her and utmost patience at the most challenging times. They recognise when my aunt is unwell or in need of additional personal care as well
as ensuring any safety concerns, i.e. fraudulent phone calls, and uninvited visitors, are reported in a timely manner.

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Review from Gillian A (Client) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good carers in general. No complaints.

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Review from Helen S (Daughter of Client) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I must give grateful thanks to Riverside for their helpful, flexible and understanding support given to my parents. All carers were professional in their caring, punctual and kind. I was especially impressed with the consistency of staffing in these challenging times and their ability to respond quickly
to changing needs. Communication was good. Not cheap but high quality and responsive service

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Review from Mark Y (Son of Client) published on 29 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always prompt and professional, and go out of their way to help in any way they can, and always make my mom's care a good one. Would be lost without them. Can call them any time for help or advice. Everything is done to a very high standard.

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Review from Andrew H (Son of Client) published on 5 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Riverside have always been helpful, efficient, knowledgeable, thoughtful and attentive. They are a large enough company to have good resources and expertise but a small enough company to have the personal touch. They are flexible to needs and are understandable. They cared for my father in his last
days and we had no hesitation in then asking them to care for my mother when she became in need and used them up to the point she went into a care home. I would recommend them to anybody, without hesitation.

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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Riverside Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.900 for Riverside Home Care Ltd is calculated as follows: ( (54 Excellents x 5) + (6 Goods x 4) ) ÷ 60 Ratings = 4.9

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Riverside Home Care Ltd is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Nov 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (4)

Susan

Susan Phillips

Job Title: Company Founder

Joined: 2004

Susan founded Riverside in 2004 after many years working in local care homes and in the community. It was her vision to build a company that provides high-quality, person-centred care services for people in their own homes in the local area. Riverside has endured and is one of only a few small, family-run home care agencies in the Wyre Forest area, taking pride in having a dedicated workforce that promotes Susan's mission of building an agency that families can trust and rely on to care for their loved ones.


Sharon

Sharon Bell

Job Title: Care Manager

Joined: 2005

Sharon has worked for Riverside since 2005, first as a Community Care Worker, and now as the Care Manager. Sharon is involved in all aspects of the day-to-day running of the company. Sharon has achieved her Level 7 in Strategic Management and Leadership.


Charlotte

Charlotte Keen

Job Title: Director

Joined: 2014

Charlotte serves as the Director of Riverside, bringing a wealth of experience and a deep personal connection to the role. Having joined the company n 2014 as an office administrator, Charlotte climbed the ranks to become Office Manager and then specializing in recruitment and marketing.


Now as Director, she continues to uphold the excellent work and reputation established by her mother, Susan Phillips, the founder of Riverside.


With strong ties to the business, Charlotte is dedicated to maintaining the values and vision that have defined Riverside. Her diverse background in managing franchises, store management and running a stable yard provides her with a well-rounded perspective in management, business and leadership.


Charlotte's unwavering dedication and passion for Riverside ensures that we continue to deliver outstanding service to our clients.


Charlotte obtained her Level 5 in Business Management and Leadership.


Samantha

Samantha Butcher

Job Title: Team Leader

Joined: 2022

Sam joined our team here at Riverside in September 2022 as our Team Leader.


With over 12 years of experience in both home care services and care homes, Sam brings a wealth of knowledge, experience, and qualifications to Riverside.


Sam holds an NVQ level 3 in Health and Social care, ensuring that she is well-equipped to provide the highest level of care to our service users.


In addition to her professional achievements, Sam is also a proud parent of two wonderful children. When she's not dedicated to her work and family, Sam loves to embark on exciting trips and enjoy quality time with her loved ones. They particularly enjoy visiting Devon whenever the opportunity arises.


Frequently Asked Questions about Riverside Home Care Ltd

What Type of Services does Riverside Home Care Ltd offer?

Riverside Home Care Ltd offers Home Care.

How many Carers does Riverside Home Care Ltd employ?

Riverside Home Care Ltd employs 12 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Riverside Home Care Ltd to verify any information. View our terms and conditions. Riverside Home Care Ltd has a Platinum Service – more info.