MyCare Services

Unit 2H North Sands Business Ctre, Liberty Way, Sunderland SR6 0QA
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8.0 10 Reviews
  • MyCare Services, Sunderland
The mission at MyCare is simple; to really listen to what you need and provide that support to you and your family.
Carers go the extra mile for you - every day…
They don’t just see you as a name on a list, they treat clients, and their families, as members of their extended family, providing compassionate care to those who need it in their own homes, helping and supporting wherever they can. They go the extra mile for clients, every day.
For clients with dementia, their patience and kindness help them get the most out of life, and supports their families at a very difficult time; and for severely disabled clients, they can even provide two carer visits when needed. They provide advice in liaising with Social Workers and Occupational Therapists to facilitate council support and negotiating the care system in general.
Care packages include personal care, respite and companionship, with overnight care available for more complex needs. The care team is skilled in helping those looking to recover from operations and illness, as well as assisting those with disabilities and dementia in all its forms. The team manage medication for clients and liaise with Doctors, social workers, occupational therapists, district nurses, etc. They also provide specialist care from tracheostomy and ventilator to stoma and peg feeding to palliative and end of life care.

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Care Provided by MyCare Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Carevex Ltd
  • Person in charge
  • Margaret Liddell (Nominated Individual)

Funding & Fees Guide for MyCare Services

  • Prices

  • £26 per hour

  • Fees are individually tailored to meet service user needs. Please contact us for further information

MyCare Services Reviews (10)

8.0

MyCare Services has a Review Score of 8.0 (8.000) out of 10, based on 2 reviews in the last 2 years. Over all time MyCare Services has 10 reviews.

Overall Experience

  • 9
  • 1
  • 0
  • 0
  • 0

Date Published

10
2
2
2
8

Review from N N (Daughter of Client) published on 10 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only put praise for the girls that come in to assist my mam, they know how to handle her fragile body with care, they entertain her to take her mind off things, hoist her with care and position her correctly, and they sort her needs perfectly without complaint and always keep us informed if an
issue arises, checking the family are ok too, high recommend.

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Review from Lorraine E (Daughter of Client) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given is of a consistently high standard. I trust the carers involved give my Mum the standard of care that she deserves. They give her all the support she requires to live comfortably at home where she feels happy and settled.

Reply from Margaret Liddell, Director at MyCare Services

Thanks, appreciate you taking the time to go online! The girls are so fond of your mum!


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Review from Miriam S (Daughter of Client) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After an unhappy experience with a previous care company, MyCare Services were a breath of fresh air. Fantastic service, both in their care for my dad (who can be very challenging) and in their communication regarding absolutely everything. Nothing is too much trouble, the carers are pleasant, respectful
and show compassion and their manager is excellent at her job, she is knowledgable, patient and displays genuine kindness.
My dad is currently in hospital following their suspicion he was poorly and this literally kept him alive. We’re looking forward to having Dad home soon and restarting the same care again. Well done MyCare! A five-star company.

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Review from Aaron E (Relative of Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family member is quadriplegic and has a tracheostomy and uses a ventilator. The MyCare team look after him and his needs 24 hours a day. We always find them to be friendly, totally supportive, proactive and compassionate. I could not imagine life without their support. They have allowed him to enjoy
an excellent qualify of life within the constraints of his condition. There is a lot of laughter in the house which is a joy for him and all family members. I cannot recommend MyCare highly enough.

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Review from Kirsty W (Daughter of Client) published on 13 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

MyCare provides first-class support in a professional and caring manner. I cannot thank them enough not only for their practical support but for their emotional support. My mother who is terminally ill is being cared for by the MyCare team who are like an extended family. Living abroad, I am reassured
that my mum has a first-class team looking after her daily needs. Nothing is ever too much trouble for the girls who go above and beyond their remit as carers and I am very grateful.

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Review from Jane M (Daughter of Client) published on 18 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

MyCare provide an excellent service to my mother, who is in her 90s and lives at home. The entire team are caring and friendly, but also very professional and proactive in looking after her needs and communicating with me as needed. They have gone out of their way to assist when needed, and we recommend
them very highly.

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Review from Norman H (Client) published on 16 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used My Care for the past 20 months I find the carers to be of the highest standard. They have always treated me and my wife for a short time with great dignity and compassion. The carers are always happy, fantastic at their job and always leave you with a smile on your face. The management is
always available to offer help and support no matter what time of day. Keep up the good work My Care, you are the best.

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Review from Bill B (Son of Client) published on 27 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past year, we have needed to use a variety of care services in order to enable my mother to stay at home. MyCare was by far the best. The care that they delivered was the sort of care that you would hope to receive if the need was there. All the staff were friendly and efficient, but much more
than that, they delivered the support in the way that you would hope to get from family and friends.

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Review from Vivien D (Daughter of Client) published on 23 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to extend our heartfelt gratitude to MyCare Services for their help, support and advice this past year. The team of carers who looked after Lily as she became gradually less mobile and more reliant on their support as her conditional deteriorated month by month and eventually day by day
cared for her with outstanding professionalism and the utmost care and concern for her happiness and well-being. The 'girls' grew to know Lily and became not only friends to her but a special part of our family too. We were delighted that she had the same team of girls who really took the time to learn her interests and we were touched beyond words when the girls took the time to make Lily a CD of her favourite classical music. The MyCare team not only cared for Lily when she was at her most vulnerable but were a huge support to me particularly in her last few days. Thanks to their exceptional care Lily was able to remain at home right to the end and we cannot ever thank them enough.

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Review from Ian D (Partner of Client) published on 6 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone of my fiancée's carers are worth their weight in gold, nothing is too much for them. Life has improved since they started. Her last care company was just interested in getting the call covered. But the girls at MyCare treat my fiancée so good, it's perfect care.

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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for MyCare Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for MyCare Services is calculated as follows: ( (6 Excellents x 5) + (6 Goods x 4) ) ÷ 12 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for MyCare Services is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

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Meet the Team (2)

Sarah

Sarah Lovely

Job Title: Senior Carer

Joined: 2016

Sarah joined MyCare in 2016, having no experience in the Care Sector. She is a naturally caring person and treats clients like members of her own family. She is a lovely lady, with 3 grandchildren who she loves spending time with and they are the apple of her eye.


Bev

Bev

Job Title: Senior Carer

Joined: 2022

Bev is a problem solver who wants to help the whole world! She has great ideas and is a fabulous support to our team and clients alike!


Frequently Asked Questions about MyCare Services

What Type of Services does MyCare Services offer?

MyCare Services offers Home Care.

How many Carers does MyCare Services employ?

MyCare Services employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact MyCare Services to verify any information. View our terms and conditions. MyCare Services has a Platinum Service – more info.