Life-Line Care 4 U

Noor Centre, 7-9 Carr Road, Nelson BB9 7JS
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Top 20 award
10 60 Reviews
  • Life-Line Care 4 U, Nelson
Life-line Care 4 U has a team of experienced health and social care experts.

Your care needs are taken into account to provide a care plan specific to you.

Life-line Care 4 U provide care for people who have been discharged from hospital following minor or major surgery, older people and those with disabilities, adults with learning difficulties, mental health problems, end-of-life, palliative care or long-term illness. They also specialise in young children for day centre and outreach work.

Home care support services are tailored to meet individual needs from 30-min periods to 24-hours a day.

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Care Provided by Life-Line Care 4 U

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Life-line Care 4 U
  • Person in charge
  • Sajid Ali (Manager)

Funding & Fees Guide for Life-Line Care 4 U

  • Prices

  • £21.50 starting rate
    Complex care rates are varied
    Night rates also varies depending on requirements.

  • Care fees vary on assessed needs.
    Fee are based on individuals assessment. Please contact for further information.

Life-Line Care 4 U Reviews (60)

Total of 60, showing 1-20
10

Life-Line Care 4 U has a Review Score of 10 (10.000) out of 10, based on 18 reviews in the last 2 years. Over all time Life-Line Care 4 U has 60 reviews.

Overall Experience

  • 59
  • 1
  • 0
  • 0
  • 0

Date Published

60
0
11
18
42

Review from Gillian S (Daughter-in-law of Client) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies that come on a regular basis to support my mother and father-in-law are very kind and helpful.
I feel that my husband and I have a great relationship with both carers. We share information to support each other and give the best care possible.

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Review from Ann D (Client) assisted by family/friend published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the service i receive from all people involved in my care.

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Review from Patricia T (Client) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy with the care that the carer gives us, she is very understanding with us. We are so happy with her.

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Review from F J (Client) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had the same support workers for 8 years. I believe it is the best decision made to use services from this company! I have regular support workers who attend daily ensuring I am supported in all aspects from personal care, medications, appointments, meals and outreach support. They're just fantastic!

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Review from Aasiya B (Daughter-in-law of Client) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

LifeLine Care 4 U has always been supportive and helpful.
For the last 3 years, the management and staff have been wonderful with outstanding service.
My mother-in-law has always been given the care she needs and we feel safe with Lifeline Care 4 U.

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Review from N H (Mother of Client) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Life-Line Care 4 U is an excellent organisation that has been providing services for my disabled son for a number of years. The staff are all good and friendly. The current carer is wonderful, always punctual and will arrive with a smile. My son always looks forward to the carer's visits. She treats
him with kindness and respect. She will go the extra mile when needed. I cannot fault Life-Line Care 4 U. My son enjoys attending the daycare centre and enjoys the soft play area and interacting with the staff there. I would recommend this place for care services.

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Review from U K (Nephew of Client) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have double support workers who assist my aunty with care 4 times a day. We have always had a visit when it is due.
They are punctual, well-trained and highly professional.
The care workers assist with medication as well as ensuring my aunty's hygiene is maintained. We are ever so grateful for
the manager in making sure the care workers are managed well, ensuring we receive an excellent service as well as being approachable. So we have that peace of mind.

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Review from A A (Client) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a service user using this care agency for 9 years, I have zero complaints. As over the years, my needs have changed, the care agency has adapted to my needs and have adjusted to my care to how I would like. They are very flexible with my needs and I can contact them easily to adjust my care visits.
I would highly recommend this care agency.

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Review from Pauline H (Client) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I receive could not be better. All the ladies who look after me I consider to be friends and nothing is too much trouble. I am always recommending your company to my family and friends.
Thank you for your continued service.

Reply from Sajid Ali, Manager at Life-Line Care 4 U

Thank you for your kind words, the carers will continue to exceed your care needs


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Review from Brian S (Client) assisted by family/friend published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional carers, very helpful.

Reply from Sajid Ali, Director at Life-Line Care 4 U

Thank you, we see every client as our own family member and ensure the best care is provided.


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Review from Peter R (Client) assisted by family/friend published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy seeing all the staff who all treat me with dignity and respect, our daily carer always goes above and beyond to ensure I am well looked after, not just by himself but all the other carers as well, we feel very lucky to have him working with me.

Reply from Meriam Ali, Team Leader at Life-Line Care 4 U

Thank you for taking time out and reviewing our service. Will pass on your kind words over to the team.


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Review from S B (Husband of Client) assisted by family/friend published on 21 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our workers are like clockwork they know the routine and are very kind. Very good timing - very thoughtful.
Office staff are very helpful in changing situations "top care team". Thank you for all the good care you give.

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Review from C E (Client) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer always arrives with a smile on her face which I much appreciate. We get along together very well and she is always willing to do anything I ask of her.

Reply from Meriam Ali, Palliative Care Team Leader at Life-Line Care 4 U

Thank you for your kind words. We value your feedback to share with the team who are critical to the work we do. It is our pleasure to provide care for you. Best Wishes, The Team at Life-Line Care 4 U


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Review from T M (Father of Client) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been a service user for a number of years. He always looks forward to going there, he has plenty to do, great facilities and great, friendly and highly professional staff. This place is a great benefit for people of all ages and different needs are always met.
I would highly recommend this
place for anybody and everybody.

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Review from J T (Father of Client) published on 5 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gets very excited to arrive at the day centre and thoroughly enjoys himself. The staff are very pleasant and helpful, they do an excellent job.

Reply from Sajid Ali, Director at Life-Line Care 4 U

Thank you for your kind feedback I will update the care team on this good feedback


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Review from T D (Mother of Client) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son is always happy to come to the Day Centre he has made lots of friends and the staff are always helpful.

Reply from Sajid Ali, Director at Life-Line Care 4 U

Thanks for your kind words I will let the care team know as well.


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Review from S F (Mother of Client) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic place to go. The staff are fantastic, friendly atmosphere, the owner is a lovely person and our child loves going. The staff go above and beyond and gives us a break that is well needed. The staff have been highly trained in autism disability awareness as you can tell.

Reply from Sajid Ali, Director at Life-Line Care 4 U

Thank you for the kind review. A review is helpful to identify good and indifferent points if any. We try to provide a unique service for each service user based on the identified needs.


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Review from O G (Wife of Client) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so grateful to have chosen Life-Line Care 4 U as my husband's carers. A very apt name because caring is what they do in every sense. My husband is bed bound and is looked after in every way he looks forward to his carers coming they wash, clean, dress, change his bed and still have time
and patience to discuss cricket and football and make him laugh. Thank you, everyone.

Reply from Sajid Ali, Director at Life-Line Care 4 U

Thank you. Your kind feedback will be passed on to your care team.


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Review from Chloe S (Daughter of Client) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has come home from the hospice for end of life care the ladies today are beyond amazing!
They know their stuff and made me feel at ease, so helpful on the ball to be honest you would mistake them for nurses, they are amazing. They make her laugh and for that I'm thankful!
Amazing staff
and amazing company! Would highly recommend!

Reply from Meriam Ali, Team Leader at Life-Line Care 4 U

Thank you so much for taking the time to write this review, it is greatly appreciated. We are delighted to provide the best care for your mother, ensuring the highest level of care is provided!


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Review from T P (Client) assisted by family/friend published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service I get.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Life-Line Care 4 U is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Life-Line Care 4 U is calculated as follows: ( (108 Excellents x 5) ) ÷ 108 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Life-Line Care 4 U is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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Meet the Team (1)

Teressa

Teressa L

Job Title: Team Leader

Joined: 2016

- Senior carer
- With experience in
- Domiciliary care
- Children's care
- Complex care


Frequently Asked Questions about Life-Line Care 4 U

What Type of Services does Life-Line Care 4 U offer?

Life-Line Care 4 U offers Home Care.

How many Carers does Life-Line Care 4 U employ?

Life-Line Care 4 U employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Life-Line Care 4 U to verify any information. View our terms and conditions. Life-Line Care 4 U has an Enhanced Service – more info.