Life-Line Care 4 U

Noor Centre, 7-9 Carr Road, Nelson BB9 7JS
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Top 20 award
10 60 Reviews
  • Life-Line Care 4 U, Nelson
Life-line Care 4 U has a team of experienced health and social care experts.

Your care needs are taken into account to provide a care plan specific to you.

Life-line Care 4 U provide care for people who have been discharged from hospital following minor or major surgery, older people and those with disabilities, adults with learning difficulties, mental health problems, end-of-life, palliative care or long-term illness. They also specialise in young children for day centre and outreach work.

Home care support services are tailored to meet individual needs from 30-min periods to 24-hours a day.

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Care Provided by Life-Line Care 4 U

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Life-line Care 4 U
  • Person in charge
  • Sajid Ali (Manager)

Funding & Fees Guide for Life-Line Care 4 U

  • Prices

  • £21.50 starting rate
    Complex care rates are varied
    Night rates also varies depending on requirements.

  • Care fees vary on assessed needs.
    Fee are based on individuals assessment. Please contact for further information.

Life-Line Care 4 U Reviews (60)

Total of 60, showing 21-40
10

Life-Line Care 4 U has a Review Score of 10 (10.000) out of 10, based on 18 reviews in the last 2 years. Over all time Life-Line Care 4 U has 60 reviews.

Overall Experience

  • 59
  • 1
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Date Published

60
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11
18
42

Review from Jean J (Wife of Client) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Life-Line Care 4 U has been a lifeline for my husband and I for almost two years. Their service is second to none from Admin Staff to the carers themselves who are worth their weight in gold. They are caring and professional attending to my husband's needs whilst always maintaining his dignity. We always
have the same carers which we think is important in order to build a rapport and nothing is too much trouble.

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Review from Nafisa R (Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are excellent always on time they treat me with respect and they cheer me up, provide excellent comfort and treat me with respect and dignity, they listen to me and provide person-centred care, keep me safe when I'm out as I have weak eyesight, they help and encourage me to access the community,
the best thing is I have fixed support worker so there’s not a new person every day, this way we both have a routine and my support worker can pick up on days when I'm not feeling well.

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Review from M C (Client) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have treated me and my family with care efficiently and kindness and respect.

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Review from S G (Client) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There are no words that can describe how grateful I am. They are god sent angels! They have been extremely wonderful and supportive especially during the covid pandemic. They did not refuse to look after me even when I was positive. I received the same level of service and kindness. They care from the
heart. The manager has given me good reassurance that I would be well looked after he is a star!. My family are at ease and don't have to worry as we all know I am in safe hands.
Life-Line Care 4U is a dream team. I highly recommend it to all.

Reply from Sajid Ali, Social care manager at Life-Line Care 4 U

Thank you so much for your kind review. We maintained the same outstanding care during even difficult times.


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Review from Derek H (Client) published on 14 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At first, I was a bit worried about relying on carers to assist me in my day to day needs but I am glad to say they have been a 5* wonderful service. Excellent in all aspects. I have my regular carers who are highly trained and professional. They do go above and beyond for me and the Manager is just
a call away. All management are super helpful and caring. If it wasn't for Life-Line Care 4 U company I would not be able to improve my health. I love my boys are they're awesome!

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Review from Alexis S (Friend of Client) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since using this service I have seen a noticeable positive change in the clients days to day life. Having the same carer for almost every visit is extremely beneficial and creates a friendly atmosphere.

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Review from Lynne T (Daughter of Client) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we absolutely worship your company. The care you give our mother is a great help to us and we appreciate everything.

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Review from Pauline R (Wife of Client) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely satisfied, nothing is too much trouble.

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Review from U A (Daughter of Client) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care for you - Absolutely exceptional service, staff are so down to earth and willing to go the extra mile for clients. The company have trained their staff professionally to meet clients needs. We are grateful that we are given such fantastic support.

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Review from R B (Client) assisted by family/friend published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Provided a very good service and excellent care to me. Very reliable and on time. Always treated with respect.

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Review from G B (Client) assisted by family/friend published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service by friendly carers. Very understanding of my needs and requirements. Very punctual and reliable. Excellent at listening and helping with my medical and personal needs. Listening to my concerns and anxieties. Very compassionate, feel very secure and safe with my carers.

Reply from Meriam Ali, Team Leader at Life-Line Care 4 U

We appreciate your kind words, thank you. The team at Life-Line.


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Review from T R (Daughter of Client) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with service provided, carers are on time, helpful and have a good understanding of my dad's complex needs. Some of the carers on occasion have gone above and beyond what is expected, in time of need for my dad. The staff are friendly, and they have a good rapport with my dad, and handle situations
with patience and care. Staff can be relied upon in difficult situations.

Reply from Meriam Ali, Team Leader at Life-Line Care 4 U

Appreciate your feedback.
Many Thanks,
Team Life-Line


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Review from S R (Client) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Life-Line Care 4 U. I am extremely happy with the service they provide in personal care and housekeeping. They are very punctual and accurate in their job and also have a good hospitable manner.

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Review from Liaquat A (Client) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very good care provider as they always put the customer's needs first. Their staff have been trained extensively in their field. The staff are knowledgeable and experienced in their field. The compassion and commitment shown by the whole team is the best in the UK. All individuals value the
dignity and self-respect of every customer. I would wholeheartedly recommend this company to anyone.

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Review from Uzma A (Daughter of Client) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Life-Line Care 4 U have been caring for my mother for a couple of years now. I wanted to write a review because I am ever so thankful and astonished at how professional and well managed all of the carers are. Carers are always on time, in uniform and really do go above and beyond to help if things are
not going as planned. The manager is very friendly and on top of everything. Carers even pop in and out of their own schedules to check on mum. I would definitely recommend this agency to everyone in need. They have taken a huge burden off my mind knowing mum is in safe hands.

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Review from Firdous A (Client) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Life-Line Care 4 U has been very convenient for me. They have helped me through tough times. Their customer service is very reliable and the staff are well trained and professional. Their staff have never let me down and provided me with the best care.

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Review from Z M (Husband of Client) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am glad all the carers are highly qualified trained and understanding regarding all types of situations.
All the carers come on time and in full uniform.

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Review from G M (Sister of Client) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They have a very good team of carers and who are well trained, and never said no to my sister. They have the patience to deal with her as she has depression and illness. Very friendly and flexible working around my sister's dialysis.

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Review from S A (Client) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic carer. Good management.

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Review from F P (Granddaughter of Client) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is very professional and excellent in her manner towards caring for my Grandma. She is always on time and works extremely hard constantly. She is a very friendly, caring individual. She provides constant care in every minute she is with my Grandma, whether it be personal hygiene care or assisting
to the bathroom etc. She is on hand all the time. Appreciate the great service she provides. She is an asset to your company and I would highly recommend her to all your clients.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Life-Line Care 4 U is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Life-Line Care 4 U is calculated as follows: ( (108 Excellents x 5) ) ÷ 108 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Life-Line Care 4 U is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (1)

Teressa

Teressa L

Job Title: Team Leader

Joined: 2016

- Senior carer
- With experience in
- Domiciliary care
- Children's care
- Complex care


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Life-Line Care 4 U to verify any information. View our terms and conditions. Life-Line Care 4 U has an Enhanced Service – more info.