Life-Line Care 4 U

Noor Centre, 7-9 Carr Road, Nelson BB9 7JS
Submit a Review
Top 20 award
10 60 Reviews
  • Life-Line Care 4 U, Nelson
Life-line Care 4 U has a team of experienced health and social care experts.

Your care needs are taken into account to provide a care plan specific to you.

Life-line Care 4 U provide care for people who have been discharged from hospital following minor or major surgery, older people and those with disabilities, adults with learning difficulties, mental health problems, end-of-life, palliative care or long-term illness. They also specialise in young children for day centre and outreach work.

Home care support services are tailored to meet individual needs from 30-min periods to 24-hours a day.

Show Life-Line Care 4 U on the Map

Care Provided by Life-Line Care 4 U

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Life-line Care 4 U
  • Person in charge
  • Sajid Ali (Manager)

Funding & Fees Guide for Life-Line Care 4 U

  • Prices

  • £21.50 starting rate
    Complex care rates are varied
    Night rates also varies depending on requirements.

  • Care fees vary on assessed needs.
    Fee are based on individuals assessment. Please contact for further information.

Life-Line Care 4 U Reviews (60)

Total of 60, showing 41-60
10

Life-Line Care 4 U has a Review Score of 10 (10.000) out of 10, based on 18 reviews in the last 2 years. Over all time Life-Line Care 4 U has 60 reviews.

Overall Experience

  • 59
  • 1
  • 0
  • 0
  • 0

Date Published

60
0
11
18
42

Review from N Y (Wife of Client) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She is a very pleasant and hard working carer. She is always on time and cares for my husband really well.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Shamin A (Daughter of Client) assisted by family/friend published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is very friendly and helpful. She helps around with lots of chores. She is also on time. She always turns up in her uniform and very flexible around the housework.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Naheed B (Client) assisted by family/friend published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is flexible. She comes on time, gives good quality care. She is always in uniform.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Joan C (Client) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I am more than happy regards to all aspects of care I am receiving. I have never had any issues or concerns. Very happy with the service form the company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from T S (Mother of Client) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care service that is given. The care staff are always on time, in uniform and give a very good care service to my family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Salma H (Daughter of Client) published on 7 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are fabulous with excellent work ethics. Great company

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Tracie M (Daughter of Client) published on 6 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've found the care team wonderful, especially in the mornings. Polite, well mannered. My mam loves her carer coming as she has magic hands and massages her back and legs. Lovely.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J S (Daughter of Client) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the carers, they are really friendly, caring staff. They always ask if there is anything they can do eg. cleaning for my dad. All I am asking is for them to help my dad with his last times and to be happy. Thank you very much for your help in these awkward situations.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ann C (Daughter of Client) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just a little note to let all your carers know how helpful they are to me, you really have got a good group of girls!! I am so appreciative for what they are doing for me. Always asking me if I am okay and if I need anything. I cannot thank your girls enough. A big big thank you from me.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kay D (Wife of Client) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the help that we have received from your agency. The girls that have been so lovely, kind and helpful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M K (Client) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise enough my carers. They are like angels sent by God. I am very pleased with the management team. My timings change due to my appointments but they are very patient about it.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sheryl M (Wife of Client) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Punctual carers. Always made my husband comfortable.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jean T (Client) published on 9 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls have been very good. I wish I could find more for them to do. What they do is very good.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kathleen T (Wife of Client) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your staff are very caring and polite and they do it with dignity.
My husband had the best care in the world. You have a great team and I was happy to meet them. A great big thank you to everyone.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Emma W (Daughter of Client) published on 23 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very happy with the level of care provided and the willingness to assist in all aspects of care. The level of care provided by all carers was great but we particularly appreciated the fact that sufficient time was given to provide care and that an effort was made that we had the same carer
on almost all occasions. This helped with continuity and gave us confidence in the care being provided. At a point of crisis for us, it was very good to have the support of your team. Many Thanks.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Amy H (Wife of Client) published on 23 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all the carers. They all go out of their way to do the best for my dad. He is treated like royalty on every visit. Never experienced care as good. He normally is an anxious person but he loves all the staff, really enjoys the company too. They go beyond the duty of care to meet his
needs. Amazing service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John H (Wife of Client) assisted by family/friend published on 23 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have the current care company since early November 2015. Our carer has been with us since the beginning. Another carer has been with us since February 2016 and I can't speak highly of them both. Their care, empathy, gentleness and timekeeping is exemplary. If possible I would like to put both of
my carers for a national award. They at all times treat us like family. If and emergency arises they are more than willing to stay longer sometimes hours to help us. If there is a star system (like hotels) these two would be five star.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D P (Son of Client) published on 23 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service provided. The nurses have been very courteous and professional and have treated my Mum with dignity at all times.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J H (Granddaughter of Client) published on 26 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers have shown great care and compassion towards my grandad, our wishes are always listened to and nothing is ever too much.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from William J (Husband of Client) published on 15 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers provide support to my wife they are a very helpful support to my wife day and night. Do personal tasks for my wife since my wife has been discharged from the hospital. They go the extra mile. They care for me so well and my wife at the same time. Management excellent, took me shopping when
he comes to check on his staff. Good palliative care team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Life-Line Care 4 U is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Life-Line Care 4 U is calculated as follows: ( (108 Excellents x 5) ) ÷ 108 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Life-Line Care 4 U is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Teressa

Teressa L

Job Title: Team Leader

Joined: 2016

- Senior carer
- With experience in
- Domiciliary care
- Children's care
- Complex care


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Life-Line Care 4 U to verify any information. View our terms and conditions. Life-Line Care 4 U has an Enhanced Service – more info.