Anglia Care (Ipswich)

Unit 5 Beta Terrace, West Road, Ipswich IP3 9FE
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8.6 46 Reviews
  • Anglia Care (Ipswich), Ipswich
Anglia Living Care Services provide home care services in the Ipswich area. Care workers are trained to provide professional and person care with respect for the client.

Care can be provided on a one to one basis by care workers skilled to carry out a number of tasks including providing a few hours care and round the clock care if required.

Services that Anglia Living Care Services can offer include, domestic support around the home, such as cleaning, cooking and support with shopping trips, as well as personal care to include meal preparation, assistance with washing, dressing and continence care, and medication.

Specialist care including, respite, end of life and dementia care can also be provided.

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Care Provided by Anglia Care (Ipswich)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Anglia Living Care Services Ltd
  • Person in charge
  • Amanda Thomson (Care Manager)

Anglia Care (Ipswich) Reviews (46)

Total of 46, showing 1-20
8.6

Anglia Care (Ipswich) has a Review Score of 8.6 (8.629) out of 10, based on 5 reviews in the last 2 years. Over all time Anglia Care (Ipswich) has 46 reviews.

Overall Experience

  • 36
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Date Published

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Review from L T (Daughter-in-law of Client) published on 5 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were truly exceptional with my mother-in-law. We honestly couldn't have managed without their support and we are deeply grateful for all their hard work. The care and kindness they showed her was outstanding. She genuinely enjoyed their company and they always brought a smile to her face.
We wholeheartedly recommend Anglia Care to anyone in need of compassionate and professional care.

Reply from Dinu Morar, Office Manager at Anglia Care (Ipswich)

Hello, Thank you for taking the time to share your feedback! We truly appreciate hearing that you're happy with our service. I'll make sure to pass along your positive comments to our team, they'll be thrilled to know they've made a difference for you.


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Review from Kay L (Daughter of Client) published on 5 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff who visit my parents are always very friendly and supportive. They arrive with a smile and provide a gentle and respectful service. With the app, they are aware of all the tasks that are expected of them and it is good for me from afar to be able to see how my parents are in present time.
Thank you for their care it has allowed them to remain in their home.

Reply from Dinu Morar, Office Manager at Anglia Care (Ipswich)

Thank you for your positive feedback about our service. We appreciate your satisfaction and will share your comments with our team to recognize their hard work.


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Review from Elizabeth B (Client) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

I cannot understand foreigners, I don't trust them, so I do not ask them to do anything except what they are supposed to do. Do not know any of the carer's names as they do not tell me.

Reply from Dinu Morar, Office Manager at Anglia Care (Ipswich)

Dear Elizabeth, thank you so much for your feedback. We are very proud of the diversity in our team and we ensure all our staff go through a rigorous recruitment process during which we also check their written and spoken English. We are sorry that you feel this way and if you wish to discuss this further please do not hesitate to get in touch with the office team.


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Review from Steve W (Son of Client) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to commend the carers that looked after Mum and supported her throughout her battle with Alzheimer's, particularly her 'regular duo' towards the end of her life. The care, understanding and compassion that they showed - not only to Mum but also in supporting Dad through such a difficult
time - enabled her to fulfil her wish to be at home with Dad until she passed away. The communication that we had was also excellent which was both a practical necessity and a comfort to her family who are by no means 'local'. Communication with other agencies was also swift and effective when there were concerns re Mum's comfort and safety. All in all, I couldn't have wished for a more caring and adaptable team.

Reply from Dinu Morar, Office Manager at Anglia Care (Ipswich)

Thank you so much for this kind review, I am very happy to see how pleased you are with our service. I will pass this on to the rest of the team.


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Review from Cheryl B (Daughter of Client) published on 19 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Anglia Care are an extremely professional, caring and helpful care provider. They have been looking after my dad for two years building up a care package, adding extended care as required at very short notice at the drop of a hat. They communicate with our family and other agencies where they feel there
is a need very hastily and get the help and support so professionally. The staff based at the office and the daily carers are always so caring and professional, never has anything been too much trouble for them. I would recommend Anglia Care 150% as they are an outstanding care provider. They use an app with each visit so I can always see what has happened at each visit which offers such reassurance to know that my dad is safe and well cared for. I have done a review on here before but feel it is necessary to provide a further one as they deserve full praise and admiration always. Thank you Anglia Care team for your ever-supporting help.

Reply from Dinu Morar, Office Manager at Anglia Care (Ipswich)

Thank you so much for your review. We're really happy to see that you are satisfied with the service our staff are providing.


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Review from S T (Son of Client) published on 12 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express how important Anglia Care were to the long-term health and welfare management of my late father. The level of service and experience both our father and the family received was exemplary. The carers treated my father as an individual, they were kind and considerate and as their title
denotes amazingly caring. Both the head office and carers always went the extra mile, actioned opportunities for improvement when identified and made my father's and the family's experience of care an absolutely positive one. I would be happy to identify Anglia Care to any other family who needs that special care and want a positive experience.

Reply from Dinu Morar, Office Manager at Anglia Care (Ipswich)

Thank you so much for your feedback, we are really pleased to know that your experience with our carers has been so good.


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Review from Patricia L (Wife of Client) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my husband during his long illness was outstanding. The carers were very understanding and respectful and made his last days as good as they could be. Their help was very much appreciated and needed. Thank you so much!

Reply from Dinu Morar, Office Manager at Anglia Care (Ipswich)

We are glad that you were happy with the service you received from our carers.


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Review from Gemma R (Granddaughter of Client) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb carers and staff. Always friendly and helpful when looking after my Grandad and always react to any feedback, enquiries, or requests promptly. Always show dignity and respect and look after his needs. Genuinely care about their clients, if ever he is in hospital carers call to see how he is.
Would highly recommend.

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Review from Anne S (Daughter of Client) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Anglia Care provided 4 visits a day to my mother until her need for additional support at night necessitated her moving into a nursing home. The support from the carers enabled her to stay in her own home for as long as possible and as a family, we will always be very grateful for this. A strength of
the organisation is their professional leadership and planning arrangements which were detailed, professional and solution-focused. The use of the family communication app was incredibly helpful, enabling the family to feel confident that visits and tasks had been undertaken. We were able to cancel visits in advance which meant that as a family we could plan to take Mum out as much as possible. Whenever I contacted the office or staff “on-call” I always received a warm positive response with a “can do” attitude. A special thank you to one of the main carers who truly cared for Mum like a family member. I am confident in recommending Anglia Care as a high-quality care organisation.

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Review from Julie M (Client) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer does all I want to do and am so pleased with what she has done for me . She has done ironing very well, sweeping the floor, my breakfast, lunch, and meals, a cup of tea polishing the drawers and tables. She has been excellent.

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Review from N G (Daughter of Client) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel compelled to write a review which is not something I ordinarily do. The team at Anglia Care have been nothing short of tremendous, from beginning to end. They have looked after my father with dignity, kindness, and humour. At each stage of his care, they have guided and supported me, especially
through difficult moments. I would like to pay special thanks to several members of staff, in particular, you are angels. To all those who also touched my father, thank you. This company really does care for the people they support at home and go above and beyond. They don’t just say it they do it!

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Review from Diane B (Daughter of Client) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot praise the team enough for their professionalism in the care they provided my mum in the final weeks of her life. They treated her with care and dignity in the support they provided, going out of their way to ensure that everything that was possible to be done was done.

Reply from Dinu Morar, Office Manager at Anglia Care (Ipswich)

Thank you for taking the time to write this great review. We're glad to see you are happy with the service received. It was a privilege to care for your mum.


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Review from Jane F (Daughter-in-law of Client) published on 13 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is very daunting when you first have to entrust the care of your loved one to someone else who you or they don’t know. All I can say is that our fears were allayed immediately by the exceptional care, kindness, and professionalism of this company. My mother-in-law was initially hesitant to accept
help within her own home but they took the time to really get to know her and built a wonderful relationship with her, allowing her to feel safe and secure through their daily visits, dedication, and knowledge. They consistently went above and beyond what was expected. She came to really look forward to their visits as they gained her trust through their care and attention. I really can’t praise the team highly enough and would wholeheartedly recommend them to all.

Reply from Dinu Morar, Office Manager at Anglia Care (Ipswich)

Thanks for the wonderful feedback, I'll make sure to pass it to the team. I'm happy to see the service has worked so well for you.


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Review from Alison C (Daughter of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager came to visit my father and me following my mother's death. She was professional, knowledgeable, and focussed on my dad's needs at a very sad time. She asked lots of important questions and I felt confident that she had a handle on the situation. She promptly found us someone, she was a
lovely lady who had to move into a home where there was great sadness, she showed huge compassion. We have had three carers due to shift changes but each one has shown to be experienced and caring. Our main carer is like an angel sent from heaven, we have identified that dad now needs more care and he will shortly move into a care home at his request but I cannot recommend Anglia Care enough. The manager knows her staff and places exactly the right person with the client.

Reply from Dinu Morar, Office Manager at Anglia Care (Ipswich)

Hello, thank you for writing such a great review. We are glad to see that the care has worked so well for you and we hope your dad will be happy and comfortable in his new surroundings.


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Review from Lisa T (Daughter-in-law of Client) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, caring, and outstanding support for our loved one. Daily carers made an effort to understand Mum's needs and to listen to her, which helped build relationships key to gaining Mum's trust. The app also helped to keep us informed at all times.

Reply from Dinu Morar, Office Manager at Anglia Care (Ipswich)

Hi, thank you for your great review. We're happy to hear about your positive experience and thankful for taking the time to write this feedback.


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Review from Beverley R (Daughter of Client) published on 7 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful for the care and encouragement that the carers gave to mum. Without them, I do not think mum would have been determined to get stronger, but they have given her the confidence to walk and do things for herself. I could never repay the happiness you have given mum and the family. If
we need help again I would certainly give you a ring, 100%. Thanks a million. Oh and mum misses them so much.

Reply from Dinu Morar, Office Manager at Anglia Care (Ipswich)

It was a privilege to look after mum. We hope you won't need our services very soon, but if you do you can always give us a call. Thank you.


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Review from Linda C (Daughter of Client) published on 7 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Anglia Care have been providing care for my Mother since her previous care agency relinquished her postcode area. I am a health and social care trainer so I really do know what excellent care looks like and this agency and its carers are professional, reliable, very competent, committed to providing
high-quality person-centred empathetic care and they treat my mother with dignity and respect. I cannot recommend them highly enough. There is a real understanding from management about the legal framework in which care should be provided and that is translated into superb care and support for my mother. Holidays apart she has the same carer every morning which provides continuity. The carers are punctual and go above and beyond in their support for my Mother. The office staff and manager are unfailingly helpful and polite and have also gone more than the 'extra mile'. The app is fantastic as I live 2 hours away. Highly recommend this agency.

Reply from Dinu Morar, Office Manager at Anglia Care (Ipswich)

We're happy to hear you are happy with the service we are providing. Thank you so much for the positive review.


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Review from John H (Husband of Client) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Never having used carers in the past, we were worried who would turn up, would my wife take a disliking to them. The ladies from Anglia Care were all very pleasant and friendly. They did the job efficiently and always asked if there was anything else they could do for us. We would be very pleased to
see them again if we needed.

Reply from Dinu Morar, Office Manager at Anglia Care (Ipswich)

Thank you for your kind review. Anglia Care would be happy to support you again if you needed care.


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Review from Claire L (Daughter of Client) published on 29 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from the carers who provide care for my dad. Nothing too much for them and they all go above and beyond their call of duty. Always on hand in the office for support and advice, and being there for someone to talk to when times are hard. Not just there for the person they care for but
for the family too. I can't thank Anglia Care enough, you are all fantastic.

Reply from Dinu Morar, Office Manager at Anglia Care (Ipswich)

Thank you for the nice words. We're really grateful you took the time to leave such a nice review.


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Review from Heidi (Niece of Client) published on 17 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful care provider Anglia Care team are they have been providing care 4 x daily for my uncle since March 2021 and I can recommend them to anyone looking for care of a loved one, nothing is too much trouble and the team really do their utmost to keep to continuity and regular carers for the
care they provide, the office and on-call staff are brilliant and always respond and help with anything they can. Without this company, my uncle would not have been able to live at home as he has been. This for me has been amazing and to keep me involved with the care I provide too made using their app so helpful and supportive, highly recommended to anyone wanting the best care for a loved one.

Reply from Dinu Morar, Office Manager at Anglia Care (Ipswich)

Dear Heidi, thank you for your great review. If there is anything more we can help with please contact us.


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Current Review Score: 8.6 (8.629)

Overview of Review Score

The Review Score of 8.6 (8.629) out of 10 for Anglia Care (Ipswich) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.379 for Anglia Care (Ipswich) is calculated as follows: ( (23 Excellents x 5) + (6 Poors x 2) ) ÷ 29 Ratings = 4.379

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Anglia Care (Ipswich) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jul 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Anglia Care (Ipswich)

What Type of Services does Anglia Care (Ipswich) offer?

Anglia Care (Ipswich) offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Anglia Care (Ipswich) to verify any information. View our terms and conditions. Anglia Care (Ipswich) has an Enhanced Service – more info.