Anglia Care (Ipswich)

Unit 5 Beta Terrace, West Road, Ipswich IP3 9FE
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8.6 46 Reviews
  • Anglia Care (Ipswich), Ipswich
Anglia Living Care Services provide home care services in the Ipswich area. Care workers are trained to provide professional and person care with respect for the client.

Care can be provided on a one to one basis by care workers skilled to carry out a number of tasks including providing a few hours care and round the clock care if required.

Services that Anglia Living Care Services can offer include, domestic support around the home, such as cleaning, cooking and support with shopping trips, as well as personal care to include meal preparation, assistance with washing, dressing and continence care, and medication.

Specialist care including, respite, end of life and dementia care can also be provided.

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Care Provided by Anglia Care (Ipswich)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Anglia Living Care Services Ltd
  • Person in charge
  • Amanda Thomson (Care Manager)

Anglia Care (Ipswich) Reviews (46)

Total of 46, showing 21-40
8.6

Anglia Care (Ipswich) has a Review Score of 8.6 (8.629) out of 10, based on 5 reviews in the last 2 years. Over all time Anglia Care (Ipswich) has 46 reviews.

Overall Experience

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Date Published

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Review from Colleen S (Daughter-in-law of Client) published on 21 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had the Anglia Care team look after our Mum for a year, during that time Mum received wonderful care, she looked forward to her three visits a day. We always knew how each visit had gone as we had the app which was a fantastic idea and helped us as we could always check how Mum was doing on the days
we were unable to visit. All the carers that she saw treated Mum with dignity, she could be difficult at times however the care team always tried to make her smile each day. Sadly Mum passed away peacefully in September 2021 after a long battle with dementia.

Reply from Dinu Morar, Office Manager at Anglia Care (Ipswich)

Thank you for the kind words. It was a pleasure to care for mum!


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Review from C B (Son of Client) published on 5 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Anglia Care to be professional, reliable, competent, and responsive. They have been suitably flexible when asked to provide increased or decreased service. My mother is a dominant sometimes difficult to please woman now 100 years old and for four years Anglia Care staff have cared for her
suitably. There have been a few and some rather unfair less than perfect moments.
I have felt very relaxed about my mother's care and such confidence was important as I live 350 miles away.

Reply from Dinu Morar, Office Manager at Anglia Care (Ipswich)

Thank you so much for the nice words. It means a lot to all of us.


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Review from Lorraine Q (Granddaughter of Client) published on 18 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was with Anglia Care for a short while after having a couple of falls. She has since moved into a residential home. Anglia Care was outstanding from the moment I made my initial enquiry. They provided great person-centred care and my nan who had previously been hesitant to accept support prior
to her falls enjoyed her interactions with the carers each day. Communication was very good and I particularly liked having access to an app, so I could remotely see when the carers had visited and what they did for nan during their visits. It gave reassurance that nan was ok and safe. I wouldn't hesitate to recommend Anglia Care. I am grateful for their kindness and the care and support nan received and I know she is grateful too.

Reply from Dinu Morar, Office Manager at Anglia Care (Ipswich)

Just wanted to say thank you for your kind review. We hope that nan is doing well in her new setting.


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Review from M B (Daughter of Client) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Anglia Care took over Mum's care package after Mum had yet another spell in hospital. As a family, to begin with, we needed support with the medication as Mum was forgetting to take these. Mum was adamant that she didn't need care, but agreed into giving it a go. Over time, with continued support, consistency
of carers, showing empathy, treating Mum with dignity, a rapport was built, and Mum would look forward to every visit. Working in this field myself, I could see the person-centred care been given. The relief and pressure that this took off me as her daughter has been enormous. My confidence in the care provided, I knew my mum was safe and well cared for, monitoring any changes in her health and responding to this allowed me to visit Mum and enjoy the stay with her as mother and daughter. Mum's final stay in hospital lead to her coming home for palliative care. Yet again, Anglia Care stepped up another level supporting both Mum and myself, nothing was ever too much trouble. Through our tears, laughter, and at times, our frustrations, they were there providing support when needed. They say everyone has a guardian angel that walks beside them, my mum was very fortunate to have had many angels with the staff at Anglia Care - thank you.

Reply from Dinu Morar, Office Manager at Anglia Care (Ipswich)

Thank you for your kind words. It means a lot to know that you are satisfied with the work of our staff.


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Review from Pearl G (Wife of Client) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is 91 years old and has been receiving Anglia Care for over 3 years. He's had wonderful care and kindness given to him during that time. He now has cancer, they go over and above to help him be comfortable and happy. He loves to see them, they are always so happy and cheerful and laugh at
his little jokes. Make him look so clean and smart. I could not manage without them. Lovely team of workers.

Reply from Dinu Morar, Office Manager at Anglia Care (Ipswich)

We are happy to see you are satisfied with how the carers are doing their job. Thank you so much for your kind words.


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Review from Alan H (Son of Client) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Anglia Care have been caring for my mother for a few years now after moving to them after a very disappointing experience with another provider. Mum has now been moved into a lovely care home for the next part of her journey of life. Mum suffers from Vascular Dementia, so required a lot of assistance
with supporting her life at home and the core carers from Anglia were absolutely fantastic. They all built a personal relationship with Mum and had awareness of anything that seemed wrong that might need the further attention of myself or medical intervention. Mum looked forward to their visits which were made fun by the carers with singing and lively conversation, whilst still meeting her core welfare needs. They were all an essential lifeline during the isolation of Covid. Yes, sometimes things went wrong, but I personally feel that the real strength of any company is how they deal with these situations. With the manager leading, any problem situation was turned into a positive experience.

Reply from Dinu Morar, Office Manager at Anglia Care (Ipswich)

Thank you for your review. We wish your mother all the best in her new environment.


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Review from S T (Daughter of Client) published on 9 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Although Mum was only with Anglia Care (Ipswich) for a few months, her needs were continually changing and Anglia Care (Ipswich) gave us a tremendous amount of flexibility and support, even in times of emergency. Right from the initial meeting I had with the manager, I felt Anglia Care (Ipswich) were
a professional and caring organisation, with the needs of their clients at the heart of their services. Both the carers themselves and the office staff were always very accessible and the app is a great resource and comfort to the family.
Thank you Anglia Care (Ipswich) for making it possible for Mum to stay in her own home a few months longer.

Reply from Dinu Morar, Office Manager at Anglia Care (Ipswich)

Thank you for your kind words, we're glad you found our service adaptable to your mum's needs and we wish her the best in her new environment.


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Review from Ann L (Niece of Client) published on 21 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are always helpful and friendly. The service is good and provides peace of mind for clients relatives. The domestic help in the home is also handy and helpful by cleaning what is required or requested.

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Review from C H (Son of Client) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer looked after my father's medication day and night and, without fail, delivered a first-class service. They also dealt with his GP and pharmacy. Also kept open good lines of communication.

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Review from Wendy E (Daughter of Client) published on 7 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An extremely caring agency with professional and friendly staff who communicate with the family well.
The agency tries to get the same carers in for mum which reassures her.
There is one carer who is her main one and she always goes far and away above and beyond to ensure mum is safe and warm, dry,
comfortable and content.
The office staff appear to be hands-on too, which is good, as some agencies office staff have no idea of the clients continually changing conditions and what changes are needed to be made to ensure the client is cared for in the best way.
Overall we are very happy with this agency, they are extremely well organised and willing to help when we need additional help.

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Review from Stephen G (Son of Client) published on 9 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father are in there 90's and they have lived in their current home for forty years. They are both very independent and were reluctant to accept any outside help. I persuaded them that having a carer visit them would improve their quality of life. I contacted Anglia Care and they visited
mum and dad to assess their needs. Care visits were arranged and after the first visit both my parents were very pleased with the professional service they received, now they look forward to the carer going to them and I have seen that they are feeling happy and safe having some extra help. I would like to thank Anglia Care for helping my parents, and I feel confident their quality of life has improved. 10 out 10.

Reply from Dinu Morar at Anglia Care (Ipswich)

Thank you Stephen, for reviewing the service we provide to your parents. We appreciate your positive words.


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Review from Ruth S (Daughter of Client) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received care on a daily basis for over two years until she was admitted to hospital. Her carer was usually the same one for all of her visits, which extended to four times a day. We built up an excellent relationship with her carer, who was outstanding in her understanding of Mum's needs
as her dementia progressed.

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Review from Maggie P (Daughter of Client) published on 19 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has recently returned from a holiday in Suffolk that enabled him to see more of his family. I had anticipated that setting up a care package on a short term basis would be difficult but I was delighted to be proved wrong! With one call to Anglia Care, everything fell into place. Contact
with care providers is new for our family but the whole experience was positive for my father. The support and expertise from Anglia Care have been exemplary throughout and from all members of the team. From my introductory meeting, I felt confident about the company and the services offered. The flexibility was very helpful and there was a real understanding that my father’s needs were at the centre of the arrangements and not that he had to fit around an organisation. The level of personal care was extremely high and the carer’s expertise was a crucial part of the success of the holiday. Thank you from us all and I look forward to being back in contact soon to arrange another visit.

Reply from Dinu Morar at Anglia Care (Ipswich)

Thank you for such a lovely review, we look forward to your next holiday.


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Review from A L (Daughter of Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very impressed with the flexibility of this care company.


They will adapt care visits to enable my mother to continue with her social meetings etc and nothing seems to much trouble when I have contacted them.


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Review from Sharon W (Daughter of Client) published on 15 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been receiving care from Anglia Care for over 2 years, and we cannot praise them enough.
He was reluctant at first to accept care but the staff were so patient, understanding, kind, friendly and respectful, that very quickly he started to look forward to them coming and now thinks of
them as family.


If there are any concerns, the staff contact us immediately and it is such a relief for us as a family, knowing that dad is being so well looked after.
As my father frequently says - "I struck lucky with my carers"!


Reply from Dinu Morar at Anglia Care (Ipswich)

You being happy with the care we are delivering to your father makes us very happy. Thank you for your review.


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Review from Kay B (Friend of Client) published on 15 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer that visits my friend in the morning deserves recognition for his caring nature. He is thorough, diligent and kind and has, through persistence over time, been able to ensure that my friend has a regular shave and daily wash, something which had lapsed in the past (my friend did not want to
keep up with personal hygiene). My friend looks forward to his visits and the carer has a wonderful rapport with him.

Reply from Dinu Morar at Anglia Care (Ipswich)

Thank you for your kind words.


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Review from A G (Client) published on 3 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care service - carer always happy and looks after me with respect and always has time for a chat and laugh - very happy and content having her company each day.
Thank you.

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Review from L H (Daughter of Client) assisted by family/friend published on 22 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the care I receive from Anglia Care is excellent.
All of the carers who visit me are kind, happy and most helpful.
I could not do without them.

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Review from T H (Client) assisted by family/friend published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very useful and intelligent person.


She helps around the house and is very helpful dealing with everyday situations.


She talks and listens to what I want and need before carrying out her duties.


Very pleasant.


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Review from Jo N (Husband of Client) published on 8 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Anglia Care for the last 6 months and we have nothing but praise for all the staff. The staff at the office are always polite and welcoming and are very helpful in our needs and will sort it out. They are also very accommodating in postponing care, as my husband has been in hospital
several times, just ring up and tell them when the care needs to go back in place and they do it no questions asked. So if you are looking for great care this is the company you are looking for.

Reply from Dinu Morar at Anglia Care (Ipswich)

Thank you for your kind comments. We're always happy to help.


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Current Review Score: 8.6 (8.629)

Overview of Review Score

The Review Score of 8.6 (8.629) out of 10 for Anglia Care (Ipswich) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.379 for Anglia Care (Ipswich) is calculated as follows: ( (23 Excellents x 5) + (6 Poors x 2) ) ÷ 29 Ratings = 4.379

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Anglia Care (Ipswich) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jul 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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